D Sully & Son Ltd

15-17 Clyston Street
London

SW8 4TT

51.4722, -0.1365

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
167 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 167 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I had a removal firm provisionally agree to the move, but exchange took longer than expected; by the time I went to book they were full. I found Sully's on the BAR website and spoke to Gary on the...."   more
 
" We were very pleased with the level of service provided by Sully's. They are an established firm who appear very experienced and they provided a very professional service. They were not the cheape...."   more
 
" From quote day to move day customer service was very good. I had a lot of heavy large furniture to be moved from second floor flat without a lift. The team that arrived on the day were friendly and th...."   more
 
" Great service, would highly recommend!"   more
 
About Us


Probably south London's oldest removal company. Owned and run by Gary Wheadon as a family run business since 1990.
The company has various sized vehicles to undertake full household, office or commercial removals to single items.
Containerised storage, still the best and cheapest way to store your goods.
We also sell packing materials to the public and are probably the cheapest in Lambeth.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
arrived 6
belongings 6
boxes 5
Brilliant 9
care 11
definitely 8
didnt 4
easy 13
efficient 30
efficiently 4
excellent 31
fantastic 12
fast 6
free 6
friendly 30
furniture 6
Gary 12
George 12
good 17
grateful 5
great 19
guys 8
happy 17
hard 13
helpful 16
highly 9
impressed 7
just 4
like 4
movers 4
packed 6
packing 9
pleasant 4
polite 9
process 7
professional 20
quick 8
quote 8
really 16
recommend 31
service 54
stress 7
stressful 12
Sully 12
Sullys 16
team 28
Thank 12
Thanks 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jan 2018
Recommended by customer in BR4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3787, -0.0059
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a two story, two bed, end of terrace house with loft to a house approx. 5 miles away. Move included packing of all household items, including bringing items down from the loft, and a few garden pieces.
 
Cost: £1512
 

"I had a removal firm provisionally agree to the move, but exchange took longer than expected; by the time I went to book they were full.

I found Sully's on the BAR website and spoke to Gary on the Friday we exchanged. He visited our house the following Monday - going out of his way before work to do so - and sent me the quote by 9:30AM.

We proceeded, and George, Les and Alan arrived on Wednesday to pack. They were extremely pleasant, working non-stop to get everything packed - took about 3 hours which was very quick considering the amount of stuff we had in the loft.

They moved us on the Friday (one week after our initial call). They didn't rush us at all while we were waiting for completion / the keys - and made the day, which could have been very stressful, very easy.

A few weeks after, when I'd unpacked most of the boxes, they came and collected them, rather than us having to recycle them, which would have been a pain.

Total professionals, excellent at their craft, I'd hire them again in an instant, and can't recommend them strongly enough.

Thanks George, Les, Alan for your hard work packing and moving and Tom and Gary for unloading - fantastic guys!"
 
 
Team:
George, Les, Alan, Tom, Gary.
 
 
 


Review 12 Dec 2017
Recommended by customer in SE19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.4155, -0.0855
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 5 bed house from Streatham to Crystal Palace. Packing materials supplied but did not take up packing service. We did not take all beds and furniture as we got rid of 2 bedrooms worth prior to move. Move was Tuesday 5th December.
 
Cost: £1440
 

"We were very pleased with the level of service provided by Sully's. They are an established firm who appear very experienced and they provided a very professional service.

They were not the cheapest quote we received but in speaking to Gary (I think the owner who actually came on the job!) I was reassured that they knew exactly what was required when he arrived for the site survey.

I was further re-assured by their association with BAR (British Association of Removers) and the clear guidance provided with the quote and the BAR information and guarantees.

On the day we had 5 experienced chaps (including Gary the boss) and it went very smoothly. The guys took good care of all our furniture and belongings and worked at a quick pace. There was a bit of a delay getting into the new property but the team were very patient and preparing for move in.

The move in was very speedy and they managed to get a big sofa in through a first floor window in less than 10 minutes because the stairway access and lounge doorway was too narrow. This was particularly impressive.

Overall the team were fantastic, good natured and funny which really helps on what can be a very stressful day.

Highly recommended.

Used packing materials picked up within an hour notifying."
 
 
Team:
Gary Wheadon, George, cant remember the others sorry!
 
 
 


Review 22 Oct 2017
Recommended by customer in SM4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3963, -0.2133
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from Zone 2 London second floor flat to a house in Surrey. Lots of large and heavy and oak furniture. All the team were very thorough and polite and just got on with the job without complaint.
 
Cost: £1200
 

"From quote day to move day customer service was very good. I had a lot of heavy large furniture to be moved from second floor flat without a lift. The team that arrived on the day were friendly and thorough. Prompt arrival and just got on with the job without any complaints. Very happy indeed despite I having to reschedule three times. Only thing I would like to remind people is that they should be conscious of the high postponement fees."
 
 
 
 


Review 9 Oct 2017
Recommended by customer in SW1V
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4887, -0.1367
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat 3 16 Lupus St

"Great service, would highly recommend!"
 
 
Team:
Gary
 
 
 


Review 25 Aug 2017
Recommended by customer in SE27
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4324, -0.1130
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a 2 bedroom flat to a 3 bedroom house nearby. We exchanged and completed in less than a week so it was all very hectic and stressful.
 
Cost: £1249
 

"Since we exchanged and completed in less than a week, it was already becoming a stressful move. However, Gary at F Sully was very helpful from the beginning of the process to the end, dropping around boxes for us late on a Friday afternoon as soon as we exchanged so we could get a head start on packing. He was easily contactable, very clear and friendly and I felt that we could trust him. On the day, both Gary and his team were fantastic. The removers were friendly, helpful and patient. I was more than happy with the service they provided and would use them again in the future."
 
 
 
 


Review 13 Jun 2017
Recommended by customer in KT8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4034, -0.3459
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had to move a crowded four bedroom house into a tiny flat (temporarily). The house has very narrow stairs, and the front path is restricted to 60cm width between the wall of the building and the concrete fence post. The flat had only two rooms available to store everything, including 40 boxes of contents.
 
Cost: £936
 

"Sullys team were friendly and efficient, and coped with the physical constraints with good humour. They used a lot of ingenuity in arranging the storage at the destination so that things could be found and accessed with relative ease.

I will use them again."
 
 
Team:
Oops, I have forgotten their names -- embarrassing
 
 
 


Review 11 Jun 2017
Recommended by customer in W9 2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5242, -0.1882
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a move from a 3 bed Mews to a 3 bed maisonette involving some very heavy items of furniture, a sofa and two large beds

"Gary was able to come to assess the property very promptly which was appreciated given we were working on a tight schedule. I received another quote significantly lower than Sully's with another top firm however Sully's were very ammeanable in terms of making their quote more attractive. Additionally for us the packing service the day before the move was a much more attractive offer as it would mean the move day wouldn't go on til the early hours of the evening! George came and packed and was very efficient. The men arrived promptly on the move day, understood the task at hand very easily and got to work immediately. We were at the new property around half midday which was fantastic and everything was unloaded and reassembled very efficiently and effectively. Given our sofa is light i was a little concerned that it wasn't protected at all but understand it may have been hard to do, but it isn't perfectly clean as a result. Also the width of the staircase meant there were a few marks on the walls which isn't ideal as newly painted but again understand it was a tricky process.

Overall a very good service from start to finish wih a professional attitude, only downside being slightly more pricey than other companies of a similar pedigree."
 
 
Team:
George, Les, Alan... so sorry can't remember all but they were great
 
 
 


Review 6 May 2017
Recommended by customer in SE19
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4199, -0.0913
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a two bed flat to a three bed home, with the service including packing as well as removal.
 
Cost: £1300
 

"Sullys were fantastic. They packed all our possessions with great care, not only to the condition of the items but also in ensuring they knew where we wanted them to go in the new home. On the move day they moved everything without any damage, were friendly and polite to us, and very helpful at the other end in working with us to make sure we had everything just where we wanted it."
 
 
Team:
George & others
 
 
 


Review 18 Apr 2017
Recommended by customer in SW15

 I'm: Male 

51.4528, -0.2428
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a two bed flat in Putney to a house in Godalming. The service from Sullys included a full pack and unload.
 
Cost: £1440
 

"An experienced team of packers who took care with our belongings and were friendly, professional and very helpful. Sullys were 300 more expensive than Bishops on a like for like service but Bishops couldn't do the move date."
 
 
Team:
Tom packed and George led the move team (included Al, Dave and Les)
 
 
 


Review 7 Apr 2017
Recommended by customer in SE1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.4964, -0.0848
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from one flat to another in the same complex. Removers had to manage shuttling between tge two with boxes, furniture etc as well as getting some large, heavy planters up two flights of stairs onto a roof terrace.
 
Cost: £800
 

"A quick note to thank Sully's for the great service today. George, Alan and Les worked really hard all day and did an excellent job. Very easy to work with."
 
 
Team:
George, Alan & Les
 
 
 

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