Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

50.7312, -1.9890

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1753 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1753 reviews since 2008
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Removal team very cooperative and helpful with final packing of boxes.Taking care of fragile items. Moving around existing furniture etc. to make room for items being delivered. We would appreciate i...."   more
 
" We had the fragile pack which was completed very efficiently. Highly satisfied. Great care was taken with the furniture. Would highly recommend the company. From start to finish it all went very smoo...."   more
 
" Polite and helpful from first telephone enquiry to last good-bye, nothing was too much trouble even when I changed my mind where something should go."   more
 
" Very happy with the move and all the guys who were on the job!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 58
boxes 65
Brilliant 59
care 95
careful 54
cheerful 58
Cliff 46
courteous 124
crew 90
Dave 52
definitely 52
efficient 163
efficiently 42
Excellent 276
experience 43
extremely 95
Fantastic 68
free 47
friendly 230
friends 38
furniture 59
Good 159
great 133
guys 91
happy 94
hard 140
Hayden 40
help 43
helpful 346
Highly 68
impressed 57
like 41
Luke 40
Maidmans 210
packed 53
packing 94
Paul 47
pleasant 43
pleased 94
polite 215
professional 184
property 44
recommend 216
Removal 176
service 352
stress 75
team 276
Thank 172
thanks 107
trouble 87
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 May 2018
Recommended by customer in HP21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8106, -0.7925
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Day 1: Collection of contents from our flat in Bournemouth (second home); delivery of 3 large items to sale room.
Day 2: Delivery of remaining content to our principal residence in Aylesbury.
Restricted space in stair case necessitated care in moving furniture; bed frame dismantled and refitted.
 
Cost: £1082

"Removal team very cooperative and helpful with final packing of boxes.Taking care of fragile items. Moving around existing furniture etc. to make room for items being delivered.
We would appreciate information about the items delivered to the sale room."
 
 
 
 
Team:
Philip
 
 
 


Review 4 May 2018
Recommended by customer in SP5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0142, -1.6454
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4 bed house to a 3 bed bungalow. Excellent job done.
A challenging part of the move was to deliver a half ton. Safe to a nearby family members.
 
Cost: £2311

"We had the fragile pack which was completed very efficiently. Highly satisfied. Great care was taken with the furniture.
Would highly recommend the company. From start to finish it all went very smooth."
 
 
 
 
Team:
Dave Les Mark
 
 
 


Review 4 May 2018
Recommended by customer in BH10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
50.7718, -1.8970
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £240
 
 
Team:
Adi
 
 
 


Review 2 May 2018
Recommended by customer in BH21
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.8008, -1.9949
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard 4 bed house move.
 

"Very happy with the move and all the guys who were on the job!"
 
 
 
 
Team:
Dave Les Philip Jake
 
 
 


Review 2 May 2018
Recommended by customer in ME18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2061, 0.4190
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 day move-3.5 out and 1.5 in.
Pack and relocate.
 

"Polite and helpful from first telephone enquiry to last good-bye, nothing was too much trouble even when I changed my mind where something should go."
 
 
 
 
Team:
Luke Rino Shaun Martyn
 
 
 


Review 2 May 2018
Recommended by customer in CH46
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.4022, -3.1134
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Dorset to Merseyside, over two days. Day One: Loading the Van Day Two: Delivery
 
Cost: £2000
 

"The move was from Poole to Merseyside, a two day event.

We arranged for three separate quotations for the removal, and Maidman's were by far and away the most professional. From the outset we felt that the company would look after our possessions, and we were kept informed every step of the way.

The quote was about 3-400 more expensive than the other two, but we felt that the cost was worthwhile for the peace of mind. In the event, it was exactly was what advertised, and what we expected. This was a good choice.

We had chosen to do most of the boxing up ourselves, and had boxes delivered a couple of weeks before the move, in plenty of time. Maidman's also provide specialist packing items (eg. for the TV's etc) on the day of the move.

Regarding the removal itself, the two days went according to plan entirely. Special mention to Steve and Martin for their hard work, care and attention, and unfailing good humour. They made what can be a stressful time quite manageable.

We're happy to give Maidman's an A*, and would encourage anyone looking for a Removals firm to buy with confidence."
 
 
Team:
Darryl, Steve, Martin
 
 
 


Review 30 Apr 2018
Recommended by customer in BH14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.7087, -1.9359
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pre-packing on day before move.
Removal day prompt on site.
Carried out removal efficiently and before time.
Unfortunately held up by sellers solicitors so arrived in house late.
However extra team brought in to help unload.
 
Cost: £1500
 
 
Team:
Dave Les Mark
 
 
 


Review 26 Apr 2018
Recommended by customer in BH24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.8236, -1.7049
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Day 1: Pack van.
Day 2: Collect last minute items and deliver all to new address.
 
Cost: £1778

"The two main staff members were great."
 
 
 
 
Team:
Luke Steve
 
 
 


Review 25 Apr 2018
Recommended by customer in BH14
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7274, -1.9272
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move involving moving wardrobes to upstairs bedroom.
 

"Very pleased with move.
Wardrobes damaged but repairable.
Guys very friendly and helpful and moved us quickly.
Maidmans are more expressive but I would use again."
 
 
 
 
Team:
Dave Jake Mark
 
 
 


Review 25 Apr 2018
Recommended by customer in BH17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7480, -2.0084
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed chalet to 2 bed semi detached house.
Removed and reattached UPVC door to get the sofa in.
Moved large heavy items including electric (digital) piano, 65" TV, elliptical cross trainer and garden planters.
Dismantled and reassembled king sized bed.
 
Cost: £646

"The removal men were really friendly and cheerful and asked us where items should be placed as well as giving suggestions on storage and layout.
They expertly maneuvered lots of large heavy items including kindly bringing two large mirrored door down stairs.
Two extra men became available to help in the afternoon which made unloading very fast and efficient.
A wonderful service and something we would use again and recommend to friends and family.
Many thanks."
 
 
 
 
Team:
Philip Cliff
 
 
 


Review 18 Apr 2018
Recommended by customer in DT1
50.7111, -2.4653
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A lot and heavy furniture to move and same distance from house to removal van.
 

"Removal team were polite and extremely helpful.
Nothing was too much trouble."
 
 
 
 
Team:
Steve Martyn
 
 
 


Review 18 Apr 2018
Recommended by customer in BH31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8785, -1.8646
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had precious little furniture but loads of bags and bits and pieces.
 
Cost: £895

"The move was completed with little or no fuss.
The team arrived on time at 8:30 AM and all finished by 11:30 AM.
The keys were handed to me at about 1, so the unloading began.
All finished by approx 4:30 PM.
The team were extremely helpful all day."
 
 
 
 
Team:
Philip Jake
 
 
 


Review 13 Apr 2018
Recommended by customer in BH21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7632, -2.0168
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A simple move of a little over 1 mile from a 4 bed det house to a 2 bed det bungalow.
 
Cost: £1000

"Everyone we dealt with at Maidmans was warm, friendly and helpful.
Our move went without a hitch despite awful weather."
 
 
 
 
Team:
Shaun Rino Jake
 
 
 


Review 10 Apr 2018
Recommended by customer in BH13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
50.6971, -1.9295
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional in every manoevre.
 
Cost: £676

"A pleasure to work with your team both at head office and your three excellent staff on returning our furnishings."
 
 
 
 
Team:
Hayden Jake Martyn
 
 
 


Review 9 Apr 2018
Recommended by customer in SN13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4333, -2.1961
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a large 4 bedroom double garage, to a small 4 bedroom single garage.
 
Cost: £3046

"It was a tight fit but Dave, was great, ensuring I had a bedroom I could use and a sofa I could sit on.
I had great confidence in Dave.
I have not unpacked about 80 years of my goods as planning on moving again in 6-10 months. "
 
 
 
 
Team:
Dave Jake
 
 
 


Review 5 Apr 2018
Recommended by customer in BH16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.7394, -2.0457
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Dave Les
 
 
 


Review 3 Apr 2018
Recommended by customer in BH15
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.7187, -2.0103
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two day move with some extra heavy items.
 
Cost: £1200

"The guys who moved us were superb (we met Luke, Les, Phil and Reno).
They were friendly, helpful, careful and respectful of our homes.
They went the extra mile for us and made our move look effortless and made it a good experience for us.
Thank you."
 
 
 
 
Team:
Luke Les Phi
 
 
 


Review 28 Mar 2018
Recommended by customer in BH3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7379, -1.8763
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 2 bed semi to a 4 bed detached.
Difficulty of move was the garage in the old house had a lot of heavy equipment.
 

"Fantastic service, very hard working guys.
Pleasant and got on with the job.
Kindly dropped the fridge back to old house as it had been part of the sale (we didn't know).
Really really impressed.
Brilliant service."
 
 
 
 
Team:
Cliff Martyn
 
 
 


Review 28 Mar 2018
Recommended by customer in BH23
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.7825, -1.7324
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To move contents of 4 bedroom 300 year old cottage to newer house about 3 miles away.
Being an old cottage there were low ceilings and narrow corridors and long carries because the cottage is long and narrow.
 
Cost: £3266

"The move was completed on time and efficiently over 3 days with a break for the weekend after two days.
This worked very well.
The organisation was such that we were able to feel the new house was our home very quickly."
 
 
 
 
Team:
Luke Adi
 
 
 


Review 26 Mar 2018
Recommended by customer
 My Age: 30 - 39 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving over 2 days.
 

"Brilliant.
Dave and Jake were fantastic.
Cannot thank them enough Brilliant!!"
 
 
 
 
Team:
Dave Adi
 
 
 

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