Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

50.7312, -1.9890

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1708 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1708 reviews since 2008
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Everytime I called maidmans the office staff were friendly and nothing was too much trouble, the removal men were polite and very careful with my property. This removal company are amazing and I woul...."   more
 
" All the removal men were very helpful and polite at all times."   more
 
" The team were excellent. Very friendly and polite and packed the property very safely and in a timely manner. When it came to unpacking they were fantastic as they would check that the room it came...."   more
 
" Philip did a commendable job of packing on the first day. Les and Dave took over on the second day and Dave with some help finished completely on the Monday so i could travel down that evening Les and...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 54
boxes 63
brilliant 56
care 90
careful 52
cheerful 55
Cliff 46
courteous 123
crew 90
Dave 47
Definitely 49
easy 35
efficient 161
efficiently 40
excellent 271
experience 42
extremely 92
fantastic 66
free 46
friendly 221
friends 36
furniture 56
good 154
great 128
guys 86
happy 91
hard 134
Hayden 40
help 42
helpful 335
highly 64
impressed 56
like 41
Luke 39
Maidmans 204
packed 51
packing 92
Paul 47
pleasant 41
pleased 93
polite 206
professional 177
recommend 210
removal 171
service 346
stress 74
team 267
Thank 167
Thanks 104
trouble 84
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 15 Feb 2018
Recommended by customer in BH1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.7297, -1.8710
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved out of storage had my new accommodation,
without any hassle, thank you Hayden, Mark and Martyn.
 
Cost: £477

"Everytime I called maidmans the office staff were friendly and nothing was too much trouble, the removal men were polite and very careful with my property.
This removal company are amazing and I would recommends them to anyone looking for a removal or storage company.
"
 
 
 
 
Team:
Hayden Mark Martyn
 
 
 


Review 15 Feb 2018
Recommended by customer in BH13
50.7014, -1.9293
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
None to note.
 
Cost: £2800

"All the removal men were very helpful and polite at all times."
 
 
 
 
Team:
Steve Adi
 
 
 


Review 15 Feb 2018
Recommended by customer in BH21
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
50.8075, -1.9759
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and packing from a 3 bed end of terrace new build its a 3 floor 3 bed victorian house.
 

"The team were excellent. Very friendly and polite and packed the property very safely and in a timely manner.
When it came to unpacking they were fantastic
as they would check that the room it came from was were we still would it. "
 
 
 
 
Team:
Shaun Martyn
 
 
 


Review 15 Feb 2018
Recommended by customer in EX33
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1069, -4.1521
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The packing took 3 days into a 30 foot vehicle.
The vehicle arrived on time and it snowed and the devon lanes were quite a challenge.
 

"Philip did a commendable job of packing on the first day. Les and Dave took over on the second day and Dave with some help finished completely on the Monday so i could travel down that evening Les and Dave arrived earlier that expected (11.30) and the two of them did a brilliant job of unloading everything by 6.30. They really worked hard.
The only job now is getting rid of the boxes!!"
 
 
 
 
Team:
Dave Les Steve
 
 
 


Review 14 Feb 2018
Recommended by customer in DT1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7152, -2.4679
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing cannot be underestimated.
Shawn and Jake did an excellent job.
We used Maidmans 23 years ago.
Excellent job then as well.
 
Cost: £1800

"Very efficient, friendly courteous team.
The quotations from other removal companies were not clear.
-Was packing included?
-Were boxes to be charged in addition?
Darryl did a great job, explaining what was included."
 
 
 
 
Team:
Shaun Jake Dave Les
 
 
 


Review 14 Feb 2018
Recommended by customer in BH23
50.7447, -1.8051
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Day 1: Most of house packed up and locked into large van which was taken to safe storage for night.
Day 2: Remaining of house packed up and loaded into van, furniture and boxes unloaded at new address.
2nd van needed for some garden pot.
Day 3: The following week. Storage items load and delivered to new address.
 
Cost: £1752

"The process went very smoothly and efficiently.
The 3 removal guys were well organised and were sensitive to own anxiety.
The guys were of good humor and worked very hard.
The lack of space for all the garden pots were dealt very well."
 
 
 
 
Team:
Hayden Mark Steve Jake Ch
 
 
 


Review 12 Feb 2018
Recommended by customer in BN20
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
50.767437, 0.22892
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Poole to Eastbourne to 2nd floor plat,(new).
 

"Haydon and Mark were exceptional."
 
 
 
 
Team:
Hayden Mark
 
 
 


Review 12 Feb 2018
Recommended by customer in MK41
52.1646, -0.4620
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well except for having to change lorries, but still delivered same day
 

"Very efficient and polite."
 
 
 
 
Team:
Luke Rino
 
 
 


Review 9 Feb 2018
Recommended by customer in BH25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7533, -1.6600
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from 7 rooms/double garage/ shed to 3y2 rooms carport/tiny shed. First move in 55 years for which i was responsible. Previous moves all organised and supervised by my employer. Owing to pressure from mortgage 'chain' obliged to put furniture into storage and use hotels until our purchase completed.
 
Cost: £1600

"Went for 3 estimates and selected Maidman purely on the bond forged by their director who called to assess, quote and explain the procedure. His calm but assured approach completely reduced the pressure and potential tension. We subsequently found the whole team came from the same mould, from operations manager, all 8 'Removers' involved in our moves into and out of storage, and the girls of the support team in the office. It became a great pleasure to call into their office to address ongoing concerns! Would certainly recommend.
Many thanks to all concerned. "
 
 
 
 
Team:
Shaun Martin
 
 
 


Review 9 Feb 2018
Recommended by customer in BH25
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7550, -1.6582
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Facing 'severe' downsizing and 42 previous years of accumulation, this team had to sift select and dispose of a lot of material, then start to prepack in anticipation of the move 2 days later, it took all day but was done with good grace, good humour and great care. Not one single breakage at the other end.
Prompt polite efficient industrious. Would have them on my team every time. "
 
 
 
 
Team:
Phlp Hayden
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1