Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

50.7312, -1.9890

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1664 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1664 reviews since 2008
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Everything was brought in efficiently and in place. We would recommend or use you again. "   more
 
" Very happy with moving out. Contents retrieved from storage with nothing damaged or broken. Timings very punctual. Both "teams" friendly and polite and hard working"   more
 
" After the move. Carpets marked plastic boxes missing but the lids arrived. "   more
 
" We would definately recommend maidmans to anyone, very pleased with them. Cliff and Jare were a great team. Must Just say - they certainly like a cup of tea - they deserve it!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 52
boxes 60
Brilliant 54
care 88
careful 50
cheerful 53
Cliff 46
courteous 121
crew 89
Dave 46
definitely 47
easy 35
efficient 156
efficiently 37
excellent 263
experience 41
extremely 92
fantastic 62
free 43
friendly 212
friends 36
furniture 55
good 149
great 121
guys 84
happy 87
hard 127
Hayden 39
help 40
helpful 325
highly 62
impressed 56
like 41
Luke 37
maidmans 197
packed 50
packing 89
Paul 47
pleasant 38
pleased 91
polite 195
professional 173
recommend 201
removal 163
service 340
stress 71
team 257
Thank 164
thanks 102
trouble 80
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in BH16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
50.7602, -2.0850
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one house and contents put into storage - Everything packed above expectations. Very efficient moving out and then moving in.
 

"Very happy with moving out. Contents retrieved from storage with nothing damaged or broken. Timings very punctual. Both "teams" friendly and polite and hard working"
 
 
 
 
Team:
Shaun Rino
 
 
 


Review 17 Nov 2017
Recommended by customer in NN3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.2571, -0.8105
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team (Dave and Les) were friendly and helpful. Could not have been more helpful.

 
Cost: £1621

"Everything was brought in efficiently and in place. We would recommend or use you again.


"
 
 
 
 
Team:
Dave Les
 
 
 


Review 16 Nov 2017
Recommended by customer in DY9
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.414583, -2.155036
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"After the move. Carpets marked plastic boxes missing but the lids arrived. "
 
 
 
 
Team:
Dave Les
 
 
 


Review 13 Nov 2017
Recommended by customer in BH13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.7246, -1.9154
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The larger items were a challenge for the two chaps, but they just got on with, calmly and professionally.
 
Cost: £1100

"We would definately recommend maidmans to anyone, very pleased with them. Cliff and Jare were a great team.
Must Just say - they certainly like a cup of tea - they deserve it!"
 
 
 
 
Team:
Cliff Jake
 
 
 


Review 10 Nov 2017
Recommended by customer in PE19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2868, -0.2110
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Dorset to Cambs. Contents picked up on day of completion and delivered first thing following day.
 
Cost: £1700

"Luke and Rino worked extremely hard and moved our contents without any problems. Repositioned any furniture and plants without hesitation. Some of our items were __ left on the lorry but these were delivered to us without any problems. Very friendly and courteous. Would definitely recommend and use again. "
 
 
 
 
Team:
Luke Rino
 
 
 


Review 9 Nov 2017
Recommended by customer in BH24
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.8563, -1.7434
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contents were moved into storage and then to a new property approximately a month later.
 
Cost: £1000

"I was only present when the contents were moved into the new property. The movers were efficient and courteous. Thought I wasn't able to be at the property being vacated. I left notes about what should be taken and left. Unfortunately 3 sets of curtains and 2 mirrors were not collected and moved. Due to the time in storage I was not able to trace these from the vacated property. Other than this problem the move and storage went smoothly."
 
 
 
 
Team:
Hayden Martyn
 
 
 


Review 7 Nov 2017
Recommended by customer in BH23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
50.7460, -1.7269
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large 6 bedroom house with easy access to small 3 bedroomed rented bungalow with smaller access rented.
 
Cost: £900

"Luke, Rino and Shaun were helpful, polite, professional and friendly. They could not have done more to make the process smooth and stress free.

Darryl was always available to discuss and answer any of my questions. All 4 are an asset to the firm. "
 
 
 
 
Team:
Shaun Rino Luke
 
 
 


Review 3 Nov 2017
Recommended by customer in BH23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.7793, -1.7441
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Maidsmans bent over backwards to accommodate our move date,that in itself was worth every penny.Happy to take apart & reconstruct two difficult beds, others had refused. Separated large amount of garden/DIY items in another van keeping house items Cleaner.Followed the box labeling instructions for room placement.
 
Cost: £1696

"Excellent service from sales,operation manager,admin staff to removals guys.Friendly but efficient."
 
 
 
 
Team:
Shaun Martin
 
 
 


Review 3 Nov 2017
Recommended by customer in IV2
57.4778, -4.1493
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went really smoothly and on time. I was impressed by the ease that the crew were able to move large, heavy items without damage down 2 flights of stairs!
 
Cost: £1108

"An excellent move from the bright and helpful response from Nicole via my telephone enquiry to installation into my new property. All communication was excellent and Daryl's presentation of Maidman's service was clear and gave me confidence to give your company the contract, the crew were very helpful, handled all items carefully. Very well done, an excellent job. I will recommend without reservation. Thank you! "
 
 
 
 
Team:
David Ala
 
 
 


Review 3 Nov 2017
Recommended by customer in BH13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7143, -1.9081
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hayden and Jake were extremely polite and efficient moving us from a four bed house to a second floor apartment with a minimum of fuss but a nice sense of humor. We sustained them with coffee and two packets of chocolate biscuits!!
 
Cost: £1058
 
 
Team:
Hayden Jake
 
 
 

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