Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

50.7312, -1.9890

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1559 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 1559 reviews since 2008
 
 
 
Sales & Support
9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery
9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service
9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value
9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We are delighted with the professionalism. The company has been amazing and always very very helpful. Bravo! "   more
 
" Les and Dave are an excellent team-would very much like them to do our next move!"   more
 
" Both the driver a his assistant were very helpful and polite we felt nothing we asked was too much trouble for them and the move was carried out in a very professional manner. Furniture was covered an...."   more
 
" Romeo and Shaun were extremely helpful. Nothing was too much trouble. The whole move was much easier than thought it would be. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 45
Boxes 53
brilliant 49
care 81
careful 45
cheerful 50
Cliff 42
courteous 106
crew 84
Dave 43
definitely 43
easy 33
efficient 145
efficiently 32
excellent 248
experience 37
extremely 82
Fantastic 56
free 39
Friendly 194
friends 33
Furniture 50
good 139
Great 105
guys 77
happy 81
hard 118
help 35
helpful 295
highly 58
impressed 54
like 36
Luke 33
Maidmans 184
packed 48
packing 85
Paul 47
pleasant 37
pleased 83
polite 183
professional 164
property 34
recommend 187
removal 152
service 319
stress 68
team 234
Thank 156
thanks 93
trouble 75
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 23 Jun 2017
Recommended by customer in BH6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.7223, -1.8089
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
It all went ____cassly!
 
Cost: £927

"We are delighted with the professionalism. The company has been amazing and always very very helpful. Bravo! "
 
 
 
 
Team:
Hayden Les
 
 
 


Review 22 Jun 2017
Recommended by customer in SP2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.0534, -1.7878
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3 day move
1/3 into store
2/3 to new home
 
Cost: £2145

"Les and Dave are an excellent team-would very much like them to do our next move!"
 
 
 
 
Team:
Dave Les
 
 
 


Review 22 Jun 2017
Recommended by customer in BH15
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7133, -2.0177
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from Ferndown, Dorset to Poole, Dorset
 
Cost: £695

"Both the driver a his assistant were very helpful and polite we felt nothing we asked was too much trouble for them and the move was carried out in a very professional manner. Furniture was covered and doors and carpets in both properties covered, during the move. We would use this company again. "
 
 
 
 
Team:
Steve P
 
 
 


Review 22 Jun 2017
Recommended by customer in BH18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7565, -1.9951
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
All went well.
 
Cost: £1148

"Romeo and Shaun were extremely helpful. Nothing was too much trouble.
The whole move was much easier than thought it would be. "
 
 
 
 
Team:
Shaun Romeo
 
 
 


Review 19 Jun 2017
Recommended by customer in BH19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.6139, -1.9594
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £989

"Very satisfied.
Thank you."
 
 
 
 
Team:
Shaun Mark
 
 
 


Review 16 Jun 2017
Recommended by customer in BH18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.7589, -2.0148
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A fairly simple move from bungalow to bungalow. (Includes packing charge)
 
Cost: £1107

"We were pleased with the packing before and actual move. Everything was done with efficiency speed and care. The staff were polite, courteous and helpful throughout the whole process from the office staff, to the initial visit, through to the move itself. "
 
 
 
 
Team:
Philip Steve
 
 
 


Review 14 Jun 2017
Recommended by customer in CR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3060, -0.1459
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Despite using a Jekere van all went very well. The 4 men were all very hardworking.
 
Cost: £2456

"Dave and Mark who tooth my belonging to surrey were very polite, extremely hard working and never stopped until everything was unloaded. They must be very fit and I didnt think they know how to work, they ran all the time. "
 
 
 
 
Team:
Dave Mark
 
 
 


Review 14 Jun 2017
Recommended by customer in BH22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
50.818408, -1.870656
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Had piano very heavy and difficult to get into new house.
 

"Very pleased!
Great team:
Friendly and efficient just what you want always a stressful time.
Thanks for everything Mr & Mrs Wasley."
 
 
 
 
Team:
Shaun Rino Steve
 
 
 


Review 14 Jun 2017
Recommended by customer
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Three bed mid-terraced have on main road to far bed detached property.
 

"Right from Danny's Imphal used. I knew Maidmans were the company to help us move. He was polite, professional and very expensive nearly fully risked the company to carryout our move. The packing of possession was quick and seamless as was the move day self, thanks to Shaw and her team.
Thank You."
 
 
 
 
Team:
Shaun Romeo
 
 
 


Review 14 Jun 2017
Recommended by customer in SY23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.2888, -4.0037
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Our move was carried out over 3 days as we were moving long distance. The team were prompt in arriving on day one. Luke and Reno were a great team. They carried out the job methodically and politely referred to us over the 3 days. If any problems occurred they dealt with them logically and cheerfully.
 

"Rena and Luke made the move relatively stress free for us. It was a pleasure to have them around. They should be very proud of themselves because we were very impressed with them! Although Maidmans is not the cheapest removal company, the standards they set, were upheld by Reno and Luke.
We felt very confident by day 3 so much so, that we were able to leave them loading in the last few items to go and to a few errands in the nearby town.
All in all a positive experience!
Thank you. "
 
 
 
 
Team:
Luke Rino
 
 
 


Review 9 Jun 2017
Recommended by customer in BH13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.7016, -1.9326
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Maidmens packed and moved content into storage. A week lates delivered belongings to new house.
 

"Fantastic!
We have moved several times thought UK and Channel Islands. This was a local move for us and the first time we have used Maidmans.
Excellent service from start to finish. Thank you so much."
 
 
 
 
Team:
David Les
 
 
 


Review 8 Jun 2017
Recommended by customer in BH24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
50.8470, -1.7944
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From 1 floor to floor below.
 
Cost: £543

"The men were very helpful.
A pleasure to have around."
 
 
 
 
Team:
Steve
 
 
 


Review 2 Jun 2017
Recommended by customer in SP6
50.9283, -1.7908
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
All members of the team were delightful polite and reassuring and couldn't have been move helpful timing was impeccable.
 
 
 
Team:
Steve Peter
 
 
 


Review 1 Jun 2017
Recommended by customer in BH14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7288, -1.9493
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From detached 3 bed to detached 4 bed.
 

"All went smoothly."
 
 
 
 
Team:
Steve Steve
 
 
 


Review 1 Jun 2017
Recommended by customer in BH1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.7204, -1.8562
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Pack up and move and move boxes to new place.
 
Cost: £1500

"Really great team provided on the day. No complaints at all. Rino and Steve were fantastic, polite, helpful, thoroughly brilliant.
10/10.
"
 
 
 
 
Team:
Steve Rino
 
 
 


Review 29 May 2017
Recommended by customer in BH19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.6057, -1.9567
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Collection went smoothly however delivery was difficult due to parked cars in roadway. Shaun spoke to some neighbours and found one to move their car and trailer.
 
Cost: £609

"Everything was collected and delivered very efficiently. Shaun and Romeo were a good team. "
 
 
 
 
Team:
Shaun Romeo
 
 
 


Review 29 May 2017
Recommended by customer in BH1
 My Age: 60 - 69 
 I'm: Male 
50.7221, -1.8482
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Very straight forward move.
 
Cost: £900

"Very helpful, happy and efficient service throughout the whole process. "
 
 
 
 
Team:
Shaun Romeo Jake
 
 
 


Review 19 May 2017
Recommended by customer in BH13
50.7041, -1.9197
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from Hampshire to Dorset.
Maidmans were extremely efficient in packing and moving our goods, first class organisation.
 
Cost: £2439

"Excellent experience with no hassles."
 
 
 
 
Team:
Luke Rino Mark
 
 
 


Review 18 May 2017
Recommended by customer in BH13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7155, -1.9143
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move (which was a stressful, emotional situation) was made very Bearable, calm and manageable by your team. I am both grateful and thankful.
 

"The team, from quote to delivery of service, were wonderful.
Thank you very much my only comment for improvement would be to send. This form to me new address not me old one!"
 
 
 
 
Team:
Dave Les Ro
 
 
 


Review 16 May 2017
Recommended by customer in BH8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.7329, -1.8700
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Went smoothly. Great team who went extra mile, friendly and professional. Good job."
 
 
 
 
Team:
Philip
 
 
 

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