Andrews of Kent International Removals & Storage

Unit 1 Block 1 Whitehall Road Ind. Estate, Whitehall Road
Ramsgate
Kent
CT12 6BU

51.3437, 1.4051

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.8/10
1262 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 1262 reviews since 2007
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team were excellent and made a stressful day a bit less stressful!"   more
 
" This is the third time my tamily have used Andrews I would highly recommend them. "   more
 
" First class service not one thing got broken. Karl, Jason and Frank where amazing!"   more
 
" Two very nice gentlemen who made the long move a pleasure. They worked fast and efficiently with some laughs along the way."   more
 
About Us


Andrews of Kent International Removals & Storage are a professional family run business with over 30 years experience in the removals and storage industry. They offer domestic & commercial moves locally, nationally and overseas with packaging and storage facilities that leave nothing to chance, plus friendly staff that have been professionally trained to make moving home as stress free and straight forward as possible. Finalists in 2009, 2010 and a merit received in this years BAR - Domestic Mover of The Year competitions.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrews 73
arrived 30
Brilliant 66
C 29
care 29
cheerful 48
courteous 56
crew 51
definitely 44
easy 39
efficient 131
excellent 218
Extremely 59
Fantastic 61
free 35
friendly 202
friends 32
furniture 27
good 159
Great 109
happy 76
hard 85
help 28
helpful 305
highly 38
impressed 29
John 40
kent 30
lads 39
nice 34
pleasant 49
pleased 64
polite 146
professional 109
Punctual 27
really 62
recommend 162
Removal 82
satisfied 28
Scott 51
service 273
smoothly 35
Steve 32
stress 49
stressful 49
team 137
thank 132
Thanks 101
trouble 58
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in CT16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1307, 1.3156
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a 3 bedroom house to a 5 bedroom. The mover were on time and efficient despite the late access to keys and solved issues as they came.
 
Cost: £810

"The team were excellent and made a stressful day a bit less stressful!"
 
 
 
 
Team:
Karl Olly Tyrone
 
 
 


Review 6 Nov 2017
Recommended by customer in CT11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.3301, 1.4089
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving between house delt with very difficult narrow access to some of the rooms.
 
Cost: £948

"This is the third time my tamily have used Andrews I would highly recommend them. "
 
 
 
 
Team:
Jt Jason John Dion
 
 
 


Review 6 Nov 2017
Recommended by customer in CT10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.3545, 1.4342
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very quick and good there was no broken things but every thing where I wanted It.
 
Cost: £156
 
 
Team:
Jt Sally
 
 
 


Review 1 Nov 2017
Recommended by customer in CT3
51.3002, 1.2992
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Jt Solly
 
 
 


Review 20 Oct 2017
Recommended by customer in WR1
52.1894, -2.2213
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Jt Glynn
 
 
 


Review 5 Oct 2017
Recommended by customer in CF8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6659, -3.2611
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Kent to South Wales.
 
Cost: £2862

"First class service not one thing got broken. Karl, Jason and Frank where amazing!"
 
 
 
 
Team:
Karl Jason Frank
 
 
 


Review 26 Sep 2017
Recommended by customer in NE29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0114, -1.4592
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Two very nice gentlemen who made the long move a pleasure.

They worked fast and efficiently with some laughs along the way."
 
 
 
 
Team:
David Damo
 
 
 


Review 22 Sep 2017
Recommended by customer in CT10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3626, 1.4208
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kent to Scotland house to storage depot.
 
Cost: £2500

"Removal team arrived on time agreed to uplift. Arrival at depot Scotland was exactly as planned. Rarl and Frank were excellent in both handling and delivering my contents. "Andrews" were very co-operative deposit my re-scheduling removal twice over a 3 week period."
 
 
 
 
Team:
Karl Fra
 
 
 


Review 22 Sep 2017
Recommended by customer in CT15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.1374, 1.2184
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 4 bed two story to 3 bed bungalow lots of garden pots!
 

"very considerate and through at every level estimate, quote office and removers."
 
 
 
 
Team:
Frank David Ty
 
 
 


Review 21 Sep 2017
Recommended by customer in HG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.0032, -1.5002
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sale of property in Kent - whole household of furniture and possession collected, put into storage for 2 weeks, delivered to new home in Harrogate, North Yorkshire, when emptying old house and delivering to new house on times specified.
 
Cost: £2116

"I had a complicated move with a very difficult buyer of my property who made demands then held up the sale. I couldn't, therefore, go with my original moving date. Andrews were very understanding and in the end my furniture had to go into storage for 2 weeks. Andrews were helpful and throughout made me feel I had made the right decision in choosing this company, my thanks to everyone at Andrews."
 
 
 
 
Team:
Jason Tyro
 
 
 

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