Andrews of Kent International Removals & Storage

Unit 1 Block 1 Whitehall Road Ind. Estate, Whitehall Road
Ramsgate
Kent
CT12 6BU

51.3437, 1.4051

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
1268 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1268 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Highly recommended company."   more
 
" Brilliant professional service, friendly and very efficient. Would highly recommend."   more
 
" Excellent, would definitely recommend and use again. Great service."   more
 
" David and Tyrone are very friendly, worked very hard and are professional. The weather was awful on our move day. But everything was moved quickly and with ease. Great guys to move us. And will defini...."   more
 
About Us


Andrews of Kent International Removals & Storage are a professional family run business with over 30 years experience in the removals and storage industry. They offer domestic & commercial moves locally, nationally and overseas with packaging and storage facilities that leave nothing to chance, plus friendly staff that have been professionally trained to make moving home as stress free and straight forward as possible. Finalists in 2009, 2010 and a merit received in this years BAR - Domestic Mover of The Year competitions.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrews 74
arrived 31
Brilliant 67
C 29
care 29
cheerful 48
courteous 56
Crew 51
definitely 46
easy 39
efficient 132
Excellent 219
Extremely 59
Fantastic 61
free 35
friendly 204
friends 32
furniture 27
Good 159
great 111
happy 76
hard 86
help 28
helpful 305
Highly 40
impressed 30
John 40
kent 30
lads 39
nice 34
pleasant 49
pleased 64
polite 146
professional 111
punctual 27
really 62
recommend 165
removal 82
satisfied 28
Scott 51
service 276
smoothly 35
Steve 32
stress 49
stressful 49
Team 138
Thank 132
thanks 102
trouble 58
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Feb 2018
Recommended by customer in CT9
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3797, 1.4125
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was incredibly smooth, no problems.
The teaming of 3 were fantastic.
We had a great day with them and a laugh!
 

"Highly recommended company."
 
 
 
 
Team:
David Solly
 
 
 


Review 9 Feb 2018
Recommended by customer in CT10
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3681, 1.4219
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult access, large items, the team managed it all with ease.
 
Cost: £270

"Brilliant professional service, friendly and very efficient. Would highly recommend."
 
 
 
 
Team:
Andy John
 
 
 


Review 2 Jan 2018
Recommended by customer in CT11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3386, 1.3908
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was carried out very professionally. The men arrived early, were courteous and respectful. There was a delay obtaining keys but the men patiently worked and moved swiftly once obtained.
 
Cost: £760

"Excellent, would definitely recommend and use again. Great service."
 
 
 
 
Team:
Solly Damo
 
 
 


Review 19 Dec 2017
Recommended by customer in CT4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2530, 1.1369
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moves from a modern 3 bed to a small listed cottage. Only challenge was low ceilings and access at new property. David and Tyrone completed this with ease.
 
Cost: £609

"David and Tyrone are very friendly, worked very hard and are professional. The weather was awful on our move day. But everything was moved quickly and with ease. Great guys to move us. And will definitely recommend Andrews to others. Thanks Dave and Tyrone! The A - Team!! "
 
 
 
 
Team:
David Tyrone
 
 
 


Review 19 Dec 2017
Recommended by customer in CT12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3472, 1.4035
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Solly Glynn
 
 
 


Review 11 Dec 2017
Recommended by customer in NN11
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2500, -1.1609
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men arrived at 7.30 AM when they said they would and had packed everything by 10.00 AM.
 

"When we arrived at our new home, having collected the keys, the men were waiting for us & despite the lateness on the day they emptied the lorry and brought all our possesions in.
We were very impressed with them and the overall service."
 
 
 
 
Team:
Jt Tyrone Damon
 
 
 


Review 21 Nov 2017
Recommended by customer in CT16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1307, 1.3156
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a 3 bedroom house to a 5 bedroom. The mover were on time and efficient despite the late access to keys and solved issues as they came.
 
Cost: £810

"The team were excellent and made a stressful day a bit less stressful!"
 
 
 
 
Team:
Karl Olly Tyrone
 
 
 


Review 6 Nov 2017
Recommended by customer in CT11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.3301, 1.4089
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving between house delt with very difficult narrow access to some of the rooms.
 
Cost: £948

"This is the third time my tamily have used Andrews I would highly recommend them. "
 
 
 
 
Team:
Jt Jason John Dion
 
 
 


Review 6 Nov 2017
Recommended by customer in CT10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.3545, 1.4342
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very quick and good there was no broken things but every thing where I wanted It.
 
Cost: £156
 
 
Team:
Jt Sally
 
 
 


Review 1 Nov 2017
Recommended by customer in CT3
51.3002, 1.2992
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Jt Solly
 
 
 

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