Andrews of Kent International Removals & Storage

Unit 1 Block 1 Whitehall Road Ind. Estate, Whitehall Road
Ramsgate
Kent
CT12 6BU

51.3437, 1.4051

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
1248 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 1248 reviews since 2007
 
 
 
Packing & Handling
9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery
9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service
9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value
9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was very glad. I chose Andrews. Very professional whilist being very friendly answered all points raised so it was an excellent move"   more
 
" My two removal men were just brilliant! Happy and helpful. It was an exhaust time, but they never complain. They worked hard and made sure that the contents were placed where I wanted them. Brilliant ...."   more
 
" Excellent!"   more
 
" I am a happy customer. "   more
 
About Us


Andrews of Kent International Removals & Storage are a professional family run business with over 30 years experience in the removals and storage industry. They offer domestic & commercial moves locally, nationally and overseas with packaging and storage facilities that leave nothing to chance, plus friendly staff that have been professionally trained to make moving home as stress free and straight forward as possible. Finalists in 2009, 2010 and a merit received in this years BAR - Domestic Mover of The Year competitions.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrews 69
arrived 27
Brilliant 65
C 29
care 29
certainly 25
cheerful 47
courteous 55
crew 51
definitely 43
easy 39
efficient 129
excellent 216
extremely 59
fantastic 60
free 35
friendly 201
friends 32
Furniture 25
good 159
Great 109
Happy 75
hard 85
help 28
helpful 303
Highly 36
impressed 29
John 40
Kent 29
lads 38
nice 33
pleasant 49
pleased 64
polite 144
professional 107
punctual 27
really 62
recommend 161
removal 80
satisfied 28
Scott 51
service 272
smoothly 35
Steve 32
stress 49
team 134
thank 132
thanks 100
trouble 58
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

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Budget:  

Review 20 Jul 2017
Recommended by customer in ME7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.375679, 0.560224
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1400
 
 
Team:
Solly John David
 
 
 


Review 3 Jul 2017
Recommended by customer in TR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.1194, -5.5404
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Andrews moved me from kent to carnwall. The Kent property had narrow road to load onto, but the drive was very competent and parked the huge removal van with accuracy.
 
Cost: £2244

"My two removal men were just brilliant! Happy and helpful. It was an exhaust time, but they never complain. They worked hard and made sure that the contents were placed where I wanted them. Brilliant service. Thankyou so much Karl & John."
 
 
 
 
Team:
Karl John
 
 
 


Review 3 Jul 2017
Recommended by customer in EX2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.707319, -3.509202
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A smooth and good humorous experience. It was over 2 days and nothing was to much trouble.
 
Cost: £1650

"I was very glad. I chose Andrews. Very professional whilist being very friendly answered all points raised so it was an excellent move"
 
 
 
 
Team:
Solly Glynn
 
 
 


Review 23 Jun 2017
Recommended by customer in CT9
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3853, 1.4155
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We stayed in storage for a while, with our movers, which was excellent, our move went really well cant praise the crew enough every thing was put where it needed to be.
 
Cost: £593

"Excellent!"
 
 
 
 
Team:
David Jason John
 
 
 


Review 21 Jun 2017
Recommended by customer in SU10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Professional attitude, polite manners. the service was punctual, staff friendly and all that a fit less traumatic experience.
 
Cost: £1800

"I am a happy customer. "
 
 
 
 
Team:
Karl Tyrone Frank
 
 
 


Review 16 Jun 2017
Recommended by customer in CT11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.3331, 1.4124
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from 3 bed apartment with 4 flights of stairs within.
 
Cost: £600

"The team arrived spot on time, friendly and nothing was too much trouble even through they were going up and down those stairs for 4 hours! Have used Andrews before and would again excellent.


"
 
 
 
 
Team:
Solly Jason John
 
 
 


Review 15 Jun 2017
Recommended by customer in BN3
 My Age: 70 + 
50.8351, -0.1623
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Very smooth.
Everything went according to plan.
 
Cost: £1267

"All employees of the company were extremely polite, and very professional.
Highly recommendable!"
 
 
 
 
Team:
Karl Jason Tyrone
 
 
 


Review 9 Jun 2017
Recommended by customer in CT10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3593, 1.4445
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was from a 3 storey house with restricted parking to a bungalow with good access.
 
Cost: £546

"Cones were provided to ensure parking was available close to house. The crew were cheerful, efficient and helpful. There was a problem getting the key to the new house so extra staff were called in to speed up the unpacking of the van. Furniture was placed exactly where I asked and boxes placed in allocated room."
 
 
 
 
Team:
Solly Frank
 
 
 


Review 6 Jun 2017
Recommended by customer in CT7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3726, 1.3051
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Straight forward move, storage of furniture and delivery at new address.
 
Cost: £1200

"First class service. Removal men took care of my furniture when collecting/ delivery."
 
 
 
 
Team:
David Glynn
 
 
 


Review 2 Jun 2017
Recommended by customer in SP7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.0151, -2.1911
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was made very enjoyable by two very competent people. We had wanted a long time to move and they were very accommodating after a very stressful time for us.
 
Cost: £1492
 
 
Team:
Jason Glynn
 
 
 


Review 2 May 2017
Recommended by customer in CT18
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1295, 1.1590
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Andrews team arrived promptly and were organised from the start. The worst challenge was the delay it getting the keys to our new home!
 
Cost: £760

"Despite having a very frustrating wait to unload and move us in all of the movers remained upbeat, organised and very calm. Amazing because we weren't! fantastic crew, and would highly recommend.
Also the gentlemen who came to quote was the only one who opened cupboards."
 
 
 
 
Team:
Tyrone Jt Glynn
 
 
 


Review 6 Apr 2017
Recommended by customer in CT11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3299, 1.3945
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Limited number of furniture/larges items to be moved from one first floor flat to another first floor flat. No particular challenges. Luton van used by company.
 
Cost: £165
 
 
Team:
David Tyrone Jt
 
 
 


Review 4 Apr 2017
Recommended by customer in CT21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.0682, 1.0928
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Some larger pieces of furniture with narrow, difficult staircases at both ends.
 
Cost: £396

"John ad Tyrone were professional, efficient and friendly. Could not ask for better!
They did a fantastic job!"
 
 
 
 
Team:
Tyrone Jo
 
 
 


Review 28 Mar 2017
Recommended by customer in KA26
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.2123, -4.7097
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Two bedroom, two reception restricted access. Narrow winding approach road. From Kent north Folkestone to Ayrshire , Scotland.
 

"Arrived on time, very efficient loading. Timed the arrival next day to co-incide with our arrival after collecting keys to new home. Efficient unloading to all indicated locations. No damage to any belongings. Very friendly staff, did their utmost to please. Provided business and personal mobile numbers in case 4 problems on journey.

Excellent service. "
 
 
 
 
Team:
David Alan
 
 
 


Review 10 Mar 2017
Recommended by customer in CT8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3778, 1.3283
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving a five bedroom house including packing, disassembling and re assembling to 6 miles away.
 
Cost: £4248

"Staff were exceptionally knowledgeable about all aspects of packing etc. Also, polite, well mannered and a pleasure to have do our removal.
Couldn't have asked for a better company."
 
 
 
 
Team:
Karls Team
 
 
 


Review 9 Mar 2017
Recommended by customer in GL16
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.8133, -2.6120
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1850

"All went smoothly on the day-great guys who helped us a lot."
 
 
 
 
Team:
David Glyn
 
 
 


Review 16 Feb 2017
Recommended by customer in PE8
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5070, -0.4503
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From Kent to Northampton 1 bed flat.
 
Cost: £480

"Great removal guys karl was especially helpful. "
 
 
 
 
Team:
Karl
 
 
 


Review 16 Feb 2017
Recommended by customer in GL52
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.9135, -2.0428
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1386

"Well managed."
 
 
 
 
Team:
John Chris
 
 
 


Review 13 Feb 2017
Recommended by customer in CT11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3400, 1.4145
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from 3 bed room flat and 2 bed house.

The four staff worked hard moved item according 5 save size.
 
Cost: £630

"Excellent people help 5 make the day loss stressful. Helped 5 get 4 seat it sofa's into new room by removing sides/arms.

The 4 members of staff were wounder full. helpful.

From previous company's we have used in past. these are the best.

More in form information on Pre-move with quote.
"
 
 
 
 
Team:
Anthony John Tyrone Frank
 
 
 


Review 7 Feb 2017
Recommended by customer in CT10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.3530, 1.4395
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Home goods and grand piano
 

"Excellent. Perfect service. Many thanks"
 
 
 
 
Team:
Anthony Tyrone Chris
 
 
 

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