Andrews of Kent International Removals & Storage

Unit 1 Block 1 Whitehall Road Ind. Estate, Whitehall Road
Ramsgate
Kent
CT12 6BU

51.3437, 1.4051

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
1279 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1279 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service from beginning to end. The quote was competitive but the salesman's character sold the company to us. The two removal men worked tirelessly for two long days yet were always smilin...."   more
 
" very friendly competent men, who were cheerful all the way through the move. Will definitely recommend. Nothing was too much for them."   more
 
" All went well, very polite, helpful and professional. "   more
 
" I would recommend Andrews of Kent to anyone. I thought they were Brilliant efficient and super cheerful. They did a wonderful job with as little disruption as they could. I was very impressed. "   more
 
About Us


Andrews of Kent International Removals & Storage are a professional family run business with over 30 years experience in the removals and storage industry. They offer domestic & commercial moves locally, nationally and overseas with packaging and storage facilities that leave nothing to chance, plus friendly staff that have been professionally trained to make moving home as stress free and straight forward as possible. Finalists in 2009, 2010 and a merit received in this years BAR - Domestic Mover of The Year competitions.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrews 76
arrived 31
Brilliant 69
C 29
care 29
cheerful 50
courteous 56
crew 52
definitely 47
easy 39
efficient 133
Excellent 221
Extremely 59
Fantastic 62
free 35
friendly 206
friends 32
furniture 27
good 160
Great 112
happy 76
hard 87
help 28
helpful 308
Highly 40
impressed 32
John 40
Kent 32
lads 40
nice 35
pleasant 49
pleased 64
polite 149
professional 115
punctual 27
really 62
recommend 167
removal 86
satisfied 28
Scott 51
service 278
smoothly 36
Steve 32
stress 49
stressful 50
team 138
thank 133
Thanks 102
trouble 58
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 8 May 2018
Recommended by customer in SL2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5346, -0.6431
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving my mother's belongings from Birchington to Slough.
 
Cost: £1104

"Excellent service from beginning to end.
The quote was competitive but the salesman's character sold the company to us.
The two removal men worked tirelessly for two long days yet were always smiling and very professional."
 
 
 
 
Team:
Karl Jt
 
 
 


Review 25 Apr 2018
Recommended by customer in CT9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3849, 1.4183
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was a problem getting my sofa into my flat.
The guys were very patient and solved the problem.
I was well impressed.
 
Cost: £695

"very friendly competent men, who were cheerful all the way through the move. Will definitely recommend.
Nothing was too much for them."
 
 
 
 
Team:
Jt Frank Glynn
 
 
 


Review 23 Apr 2018
Recommended by customer in CT11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3404, 1.4257
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £480

"All went well, very polite, helpful and professional. "
 
 
 
 
Team:
Karl Solly Tyrone
 
 
 


Review 9 Apr 2018
Recommended by customer in OX5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8199, -1.2765
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We went from Kent to Oxfordshire. I am a complete invalide and unable to help in anyway.
 
Cost: £1836

"I would recommend Andrews of Kent to anyone.
I thought they were Brilliant efficient and super cheerful.
They did a wonderful job with as little disruption as they could.
I was very impressed.
"
 
 
 
 
Team:
Karls Team
 
 
 


Review 26 Mar 2018
Recommended by customer in CT19
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.0910, 1.1410
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Move went very well.
Removal men were very helpful. "
 
 
 
 
Team:
Karl Glynn Frank
 
 
 


Review 22 Mar 2018
Recommended by customer in DA10
51.4442, 0.3109
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Ramsgate to Swanscombe completion late but movers very patient.
But had to stay later and this inferred more cost.
But we were informed about this, no problems.
 
Cost: £766

"Above price includes 67.00 for the inferred extra cost. "
 
 
 
 
Team:
Jt Sally Tyrone
 
 
 


Review 12 Mar 2018
Recommended by customer in BS22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.3689, -2.9105
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from the Kent Coast to Weston-super-Mare at the height of storm Emma and The Beast from the East. The removers had to deal with snow and freezing temperature.
 
Cost: £1633

"The removers were professional and good humoured throughout even though the weather was horrendous. We were impressed with the speed of the removal but when we went into the garage everything was neatly stacked and accessible. Absolutely brilliant throughout. "
 
 
 
 
Team:
Karl Frank
 
 
 


Review 8 Mar 2018
Recommended by customer in CT4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.2502, 1.0233
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had to move for health reasons on the day of my move, we were in the grip of the beast from the east. I moved from Herne bay kent to Chartham Kent
 
Cost: £528

"Andrews of Kent thank you. David and Glynn are A great crew. they are professional, funny caring and go out of there way to make my move go smoothly. I have nothing but praise for them and Andrews of Kent. "
 
 
 
 
Team:
David Glynn
 
 
 


Review 5 Mar 2018
Recommended by customer in CT10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.358328, 1.443227
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was made very easy due to the fact it was done in three stages.
 
Cost: £1344

"The removal men were very helpful and polite and made the move far less stressful. A very nice bunch of lads."
 
 
 
 
Team:
Tyrone Frank Karl Glynn
 
 
 


Review 26 Feb 2018
Recommended by customer in DT4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
50.6033, -2.4859
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving home from Broadstairs kent to Weymouth Dorset.
 
Cost: £1900

"The staff where very polite and worked hard and helped to make a hard day a lot easier."
 
 
 
 
Team:
David Tyrone
 
 
 


Review 20 Feb 2018
Recommended by customer in SO31
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.8839, -1.3119
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
150 mile re-location.
House we were moving from had a lot of steps to access.
 
Cost: £2240

"Excellent service, very friendly chaps.
Fantastic."
 
 
 
 
Team:
David Karl Glynn Damo
 
 
 


Review 14 Feb 2018
Recommended by customer in CT9
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3797, 1.4125
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was incredibly smooth, no problems.
The teaming of 3 were fantastic.
We had a great day with them and a laugh!
 

"Highly recommended company."
 
 
 
 
Team:
David Solly
 
 
 


Review 9 Feb 2018
Recommended by customer in CT10
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3681, 1.4219
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult access, large items, the team managed it all with ease.
 
Cost: £270

"Brilliant professional service, friendly and very efficient. Would highly recommend."
 
 
 
 
Team:
Andy John
 
 
 


Review 2 Jan 2018
Recommended by customer in CT11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3386, 1.3908
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was carried out very professionally. The men arrived early, were courteous and respectful. There was a delay obtaining keys but the men patiently worked and moved swiftly once obtained.
 
Cost: £760

"Excellent, would definitely recommend and use again. Great service."
 
 
 
 
Team:
Solly Damo
 
 
 


Review 19 Dec 2017
Recommended by customer in CT12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3472, 1.4035
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Solly Glynn
 
 
 


Review 19 Dec 2017
Recommended by customer in CT4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2532, 1.1368
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moves from a modern 3 bed to a small listed cottage. Only challenge was low ceilings and access at new property. David and Tyrone completed this with ease.
 
Cost: £609

"David and Tyrone are very friendly, worked very hard and are professional. The weather was awful on our move day. But everything was moved quickly and with ease. Great guys to move us. And will definitely recommend Andrews to others. Thanks Dave and Tyrone! The A - Team!! "
 
 
 
 
Team:
David Tyrone
 
 
 


Review 11 Dec 2017
Recommended by customer in NN11
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2500, -1.1609
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men arrived at 7.30 AM when they said they would and had packed everything by 10.00 AM.
 

"When we arrived at our new home, having collected the keys, the men were waiting for us & despite the lateness on the day they emptied the lorry and brought all our possesions in.
We were very impressed with them and the overall service."
 
 
 
 
Team:
Jt Tyrone Damon
 
 
 


Review 21 Nov 2017
Recommended by customer in CT16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1307, 1.3156
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a 3 bedroom house to a 5 bedroom. The mover were on time and efficient despite the late access to keys and solved issues as they came.
 
Cost: £810

"The team were excellent and made a stressful day a bit less stressful!"
 
 
 
 
Team:
Karl Olly Tyrone
 
 
 


Review 6 Nov 2017
Recommended by customer in CT11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.3301, 1.4089
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving between house delt with very difficult narrow access to some of the rooms.
 
Cost: £948

"This is the third time my tamily have used Andrews I would highly recommend them. "
 
 
 
 
Team:
Jt Jason John Dion
 
 
 


Review 6 Nov 2017
Recommended by customer in CT10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.3545, 1.4342
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very quick and good there was no broken things but every thing where I wanted It.
 
Cost: £156
 
 
Team:
Jt Sally
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1