Andrews of Kent International Removals & Storage

Unit 1 Block 1 Whitehall Road Ind. Estate, Whitehall Road
Ramsgate
Kent
CT12 6BU

51.3437, 1.4051

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
1307 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1307 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Really smooth operation with a highly professional well led team. Made the move a really good experience. "   more
 
" Excellent service. The girls in the office were very impressive. So much so we did not even get another quote. The service was prompt on time and the operatives and support staff extremely courteous t...."   more
 
" Most of the team were great - the boss was quite miserable and negative. They did not protect carpets and very wet day so when we vacated have the cream carpets were filthy with mud etc. Extra team ar...."   more
 
" The team of removers were excellent, they worked so hard and made our move as smooth as possible, thank you very much. They took the worry out of our move."   more
 
About Us


Andrews of Kent International Removals & Storage are a professional family run business with over 30 years experience in the removals and storage industry. They offer domestic & commercial moves locally, nationally and overseas with packaging and storage facilities that leave nothing to chance, plus friendly staff that have been professionally trained to make moving home as stress free and straight forward as possible. Finalists in 2009, 2010 and a merit received in this years BAR - Domestic Mover of The Year competitions.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrews 79
arrived 34
brilliant 70
C 30
care 29
cheerful 52
courteous 58
crew 52
definitely 47
easy 40
efficient 134
Excellent 228
extremely 60
fantastic 63
free 35
Friendly 212
friends 33
furniture 29
Good 164
great 115
happy 77
hard 91
help 32
helpful 311
highly 40
impressed 32
John 40
Kent 34
lads 40
nice 35
pleasant 49
pleased 64
polite 152
professional 121
punctual 28
really 62
recommend 168
removal 88
satisfied 28
Scott 51
service 282
smoothly 38
Steve 32
stress 49
stressful 51
team 147
thank 136
thanks 102
trouble 59
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Mar 2019
Recommended by customer in CT11
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3276, 1.3991
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house over 2 days.
 
Cost: £1200

"Really smooth operation with a highly professional well led team. Made the move a really good experience. "
 
 
 
 
Team:
Jt Crew
 
 
 


Review 21 Feb 2019
Recommended by customer in SE10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4764, -0.0108
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Moving from large 4 bed room and small 2 bed. Lots of furniture to be put in Garage for storage.
 

"Excellent service. The girls in the office were very impressive. So much so we did not even get another quote. The service was prompt on time and the operatives and support staff extremely courteous throughout. "
 
 
 
 
Team:
Andy Frank Karl
 
 
 


Review 21 Feb 2019
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.2548, 1.3413
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Bed house to 4 bed piano
Dismantled and reassembled beds.
 
Cost: £888

"Most of the team were great - the boss was quite miserable and negative. They did not protect carpets and very wet day so when we vacated have the cream carpets were filthy with mud etc. Extra team arrived to help unload much appreciated office staff fab"
 
 
 
 
Team:
Jt Liam Ryan Liam
 
 
 


Review 22 Jan 2019
Recommended by customer in CT4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.2444, 1.0801
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delivering staff from your storage facility to our new home as well as moving us from our home in Ramsgate to our new home.
 

"The team of removers were excellent, they worked so hard and made our move as smooth as possible, thank you very much. They took the worry out of our move."
 
 
 
 
Team:
Jt John Liam
 
 
 


Review 21 Jan 2019
Recommended by customer in CT6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3739, 1.1743
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Martyn and Liam's arrived on time, were very pleasant and capable, loading was done in good time. There was a wait for the keys which gave them chance to go and find some lunch. We got the keys to our new flat and the men were waiting outside for us when we got there. The unloading wasn't very happy. They had to carry everything upto the second floor as the manger would not allow them to use the lift, it was a nightmare, they remained helpful and pleasant but were exhausted.
 
Cost: £534

"We have no complaints at all and have used Andrews twice before, they are first class, but for this move it wasn't good to see two men carry things add books and the furniture, also many other odds and ends, up two flight of stairs they had already emptied our previous house in the morning, we think it to easy to say "Oh the are used to it and have had to do worse"!! we feel at least one extra man was needed in the afternoon, Martyn and Liams were soaked with desperation which was upseeting for us, we would if given the chance have paid for a third man and ___ to do so. "
 
 
 
 
Team:
Martyn Liam
 
 
 


Review 18 Jan 2019
Recommended by customer in SK17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.2786, -1.7736
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Kent to Derbyshire
Access difficult in both.
 

"I made many changes as my moving date and the company were very accommodating. Moving guys were super and it couldn't have gave better"
 
 
 
 
Team:
Martyn Frank
 
 
 


Review 11 Jan 2019
Recommended by customer in LN8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.3894, -0.3618
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Kent to Lancashire.
Removal only. No packing.
 
Cost: £1968

"A very straight forward move. Hard working team of three cleared the 3 bed house in Kent in less than 4 hrs. Worked equally hard later the same day to unload every thing before bedtime. An exceptional and very professional service."
 
 
 
 
Team:
Jt Sam Zac
 
 
 


Review 7 Jan 2019
Recommended by customer in CT10
 I'm: Female 
 My level of experience of similar services: Below Average 
51.3640, 1.4217
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The furniture pick up was from two locations. Moving my elderly fathers belongings.
 
Cost: £1800

"The guys were quick, efficient and prompt. They assembled one of the new beds for us which was a great help. "
 
 
 
 
Team:
Karl Andy
 
 
 


Review 3 Jan 2019
Recommended by customer in CT11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.3360, 1.3971
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I first had Andrews year Feb 2016. Carl and his son did move.
Since then my husband passed away.
And I have moved back to Kent.
My items was placed in storage.
This was explained and care taken with my property.
 

"The second move I asked for Carl and son. But got Carl and Frank. A good working team. I was shown kindness and understanding. They both went out of their way to help me. As Carl said only smile on his shift, when you are a older person this is what you need. People that are kind and thoughtful. They are good ambassadors for Andrews. With people like Carl and Frank, Andrews will always prosper. I will have to move in a few months. I will not hesitate to use Andrews, Carl and Frank went out of the way to be helpful and showed kindness. Thank you "
 
 
 
 
Team:
Karl Frank
 
 
 


Review 19 Nov 2018
Recommended by customer in CT19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.0920, 1.1930
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 Bedroom house downsizing to a 3 bed with very narrow stairs.
 

"Another great move. Second time we have used your firm and just as good as last time.
Everything went smoothly due to friendly and relaxed team. "
 
 
 
 
Team:
Jt Declen James
 
 
 


Review 19 Nov 2018
Recommended by customer in CT19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.0920, 1.1930
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Jt Declen James
 
 
 


Review 6 Nov 2018
Recommended by customer in CT10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.3824, 1.4303
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from storage to Thanet area
Large house move.
 
Cost: £500

"Martin, Lian and Zach were very professional.
Taking time to pack and unpack carefully. They had a positive attitude and were willing to meet customers requests at all times. "
 
 
 
 
Team:
Martyn Liam Zach
 
 
 


Review 24 Oct 2018
Recommended by customer in CT7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3724, 1.3020
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service.
 
Cost: £1200

"Men had unlimited patience!
Excellent service. "
 
 
 
 
Team:
Jt Team
 
 
 


Review 23 Oct 2018
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2331, 1.4000
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very late at getting into new house, due to previous owner not vacating until 16.30.
Another team joined to help get us moved in.
 
Cost: £1020

"Team that arrived were friendly, courteous and hard working. Couldn't wished for any more. "
 
 
 
 
Team:
Jt Frank Liam
 
 
 


Review 25 Sep 2018
Recommended by customer in CT8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3821, 1.3404
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 1st floor flat to 1st floor flat next door.
 
Cost: £390

"Very good guys, friendly, helpful. Made a stressful day go without a hitch."
 
 
 
 
Team:
Karl Liam
 
 
 


Review 18 Sep 2018
Recommended by customer in CA15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
54.7071, -3.4838
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men were brilliant cant fault them on time. Very polite and careful with our possessions. Would recommend them to anyone. They took the stress out of our move cant praise them enough.
 
Cost: £2500
 
 
Team:
Jt Frank
 
 
 


Review 12 Sep 2018
Recommended by customer in CT3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3254, 1.1944
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £648

"The team were a fantastic help on the move day, they remained friendly but professional throughout the move ever to the last box!
Thank you. "
 
 
 
 
Team:
Karl Liam Declan
 
 
 


Review 6 Sep 2018
Recommended by customer in OX39
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.6819, -0.9051
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went perfectly.
Thank you.
 
Cost: £2694
 
 
Team:
Karl Liam Andy
 
 
 


Review 6 Sep 2018
Recommended by customer in CR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2917, -0.0953
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was managed very well by the two gentlemen.
They were helpful, polite and extremely well organised. An asset to the company.
 
 
 
Team:
Jt James
 
 
 


Review 20 Aug 2018
Recommended by customer in CT10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3580, 1.4372
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large 4 bed house with conservatory, summerhouse, shed, double garage, all crammed full of stuff on one of the hottest days of the year. Access was via a close, which because of cars parked on the corners and one side was a huge challenge, but amazingly they were able to maneuver a huge lorry into position.
 
Cost: £1900

"We can't praise the removal guys enough, TJ and Frank were with us the day before and worked flat out all day. The following day they were joined by Martyn and Zach. They started just before 8am and incredibly were fully loaded by lunch time. They arrived at the new destination, an hour or so's drive away and started unloading after only a short break. They were able to take our heavy large furniture through the narrowest doorway (after removing the actual door) up 3 flights of stairs in some instances, all in incredible heat. They didn't finish until after 8 pm and still remained cheerful!! They managed all this without breaking or damaging a single thing, and all my delicate china is in one piece! Three weeks later and I'm still unpacking!!

We would have absolutely no hesitation in recommending Andrews(including the friendly,knowledgeable office ladies) from initial consultation, right through to post completion. x"
 
 
 
 
Team:
Jt Martyn Frank Zach
 
 
 

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