Palmers Of Windsor & Maidenhead

100 Cardiff Road
Reading
Berkshire
RG1 8HW

51.4623, -0.9852

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
177 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 177 reviews since 2007
 
 
 
Sales & Support
10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery
9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Palmers of Windsor/Wilkinsons of Henley were personally recommended and had availability for the date that we needed. The office were really helpful in explaining the process and got all the required ...."   more
 
" Palmers were excellent and in particular the moving crew we had. They were careful and courteous and packed our items extremely well and in good time. It poured with rain on delivery day but they took...."   more
 
" No problems. Moved without hassle. Fortunately weather was fine."   more
 
" From our first meeting for a valuation and quote until the final item was delivered to our new address we found everyone very helpful and professional. The removal was done over two days we had a cre...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 83%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

address 5
arrived 6
boxes 4
brilliant 5
care 5
careful 8
certainly 4
cheerful 5
courteous 11
crew 19
damaged 4
definitely 7
delivery 4
despite 5
difficult 4
easy 4
efficient 22
efficiently 6
excellent 36
extremely 5
Fantastic 4
free 4
friendly 14
friends 4
good 15
great 10
guys 7
happy 8
hardworking 4
helpful 34
highly 5
impressed 7
just 4
making 6
Mike 6
moves 4
packed 9
packing 8
Palmer 7
Palmers 31
pleased 11
polite 15
professional 23
recommend 17
removal 15
service 31
stress 12
team 20
thank 9
thanks 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 20 Jul 2017
Recommended by customer in SL4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4821, -0.6465
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Standard move within the local area. Full packing service included. We moved the day after a bank holiday which made the process a bit more complex but we were helped greatly by the moving company in terms of preparation and schedule.
 
Cost: £1500
 

" Palmers of Windsor/Wilkinsons of Henley were personally recommended and had availability for the date that we needed. The office were really helpful in explaining the process and got all the required paperwork with ts and cs over to us in plenty of time.
Because we were moving after a bank holiday weekend and were using the full packing service, 75% of the packing was done on the Friday before the move and the remainder on the day. The guys turned up promptly on the Friday and were amazing. They explained what would be best to keep over the weekend and asked me to put aside what I needed while they started packing. They were so helpful and got a huge amount done on the Friday. We had the same experience on the Tuesday. Our house was packed up and ready to go by lunchtime. I would highly recommend the full packing service. Nothing was broken, damaged or lost in our move. The boxes were labelled up perfectly, down to me being able to find 'kitchen stem glasses' for the much needed glass of champagne later on! Everything was put into the right rooms and there was nothing I didn't/couldn't find. Even the conundrum of how to get the trampoline in the back garden without access wasn't a problem (they took it over the fence!). Our beds were all up and made before they left, all bedding, cushions and curtains carefully packed into protective bags and clothes/drawers moved directly into storage holders. They even took the time to ensure that any plastic bags being left over the weekend were put out of reach, knowing that we had children in the house. I can't recommend this company and their employees highly enough. The stress of not packing and moving was worth every single penny and we would never consider moving ourselves again. "
 
 
Team:
Tony
 
 
 


Review 15 Jun 2017
Recommended by customer in SL6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5433, -0.8084
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a large detached house to a similar one just five miles away.
 

"Palmers were excellent and in particular the moving crew we had. They were careful and courteous and packed our items extremely well and in good time. It poured with rain on delivery day but they took all care with both emptying the three large items, as well as protecting the new house from dripping boxes!"
 
 
 
 
Team:
Trevor And Crew
 
 
 


Review 24 Apr 2017
Recommended by customer in SO22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0830, -1.3316
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from 2 bed ground floor flat in grounds of Windsor castle (Meaning the team had to get security clearance!) to 3 bed house in Winchester. Lots of garden equipment and a piano included in the load.
 
Cost: £1666
 
 
Team:
Dean Tony
 
 
 


Review 3 Apr 2017
Recommended by customer in SL5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.4094, -0.6657
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move was straight forward from a ground floor flat to a ground floor bungalow.
 
Cost: £1137

"No problems. Moved without hassle. Fortunately weather was fine."
 
 
 
 
Team:
Steve Paul Mick
 
 
 


Review 5 Jan 2017
Recommended by customer in mk13

 I'm: Male 

52.0479, -0.7698
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move went very smoothly the crews were punctual and worked very proffessionaly

" From our first meeting for a valuation and quote until the final item was delivered to our new address we found everyone very helpful and professional.
The removal was done over two days we had a crew of three to collect they were punctual and very professional
A crew of two delivered to our new address and despite the distance they were at our new address by 09.15.
The crew were very helpful despite the fact that we changed our mind a few times as to what was to go where.
Unfortunately I have forgotten the names of the men involved but they were all excellent polite and hard working.
Although we have no intention of moving again I would certainly recommend this company to anyone. "
 
 
 
 


Review 17 Nov 2016
Recommended by customer in SL6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5058, -0.7480
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1458
 
 
Team:
Steve Den
 
 
 


Review 31 Oct 2016
Recommended by customer in SL4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.4585, -0.5763
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from a 3 bed to a 4 bed house. We paid for packing service, which I would highly recommend.
 
Cost: £1065

"Excellent service; The removal men were brilliant and friendly and helpful.
All our items were packed brilliant and none damaged and all were put into the new house nicely. Palmers took the stress out of our move. "
 
 
 
 
 
 


Review 30 Sep 2015
Recommended by customer in SL4
51.4933, -0.6100
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Local move, but one that had to cover two days only to all the packing. It also included to going to another property 10 miles away for more furniture. One low ceiling on the landing / stairs.
 
Cost: £2116

"Outstanding, excellent service from start to finish. They took all the stress out of the move and were most professional and hard-working. Lots of cheerful conversation too. I have recommended them without hesitation to friends having used Palmers twice in recent years."
 
 
 
 
Team:
Steve Trevor Watne Rob
 
 
 


Review 7 Aug 2015
Recommended by customer in EX13
50.7918, -3.0412
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £3276

"First class service, highly recommended."
 
 
 
 
Team:
Steve Trevor Wayne Rob
 
 
 


Review 28 Jul 2015
Recommended by customer in SK7
53.3541, -2.1768
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was from Buckinghamshire to the Manchester area over two days.
 
Cost: £2596

"The crew were amazing. They had the removal van all packed up under two hours - they were on time and went at it - couldn’t even give them a cup of tea because the kettle and tea bags all packed!! They also unpacked the van at the other end in record time, put every thing where we wanted it. Fantastic crew."
 
 
 
 
Team:
Steve Trevor Robin
 
 
 


Review 16 Jun 2015
Recommended by customer in SL4
51.4688, -0.6470
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move was conducted perfectly. We stored our belongings for 4 months. Move back was excellent too!
 
Cost: £8664

"Excellent service!"
 
 
 
 
Team:
Steve Trevor
 
 
 


Review 11 Mar 2015
Recommended by customer in G630
56.0666, -4.4739
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from Maidenhead Berkshire to Drymen Stirlingshire Scotland.
 
Cost: £2640

"Would recommend. Very prompt, careful with loading goods and helpful."
 
 
 
 
Team:
Steve Trevor
 
 
 


Review 9 Mar 2015
Recommended by customer in GU7
51.2009, -0.6207
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Furniture to storage and 9 boxes. Storage to new address.
 
Cost: £2669

"Palmers removals have provided an excellent & efficient service in our re location, including storage. Steve, Trevor, Wayne & Robin were very helpful professional & nothing was too much for them. They removed all the stress out of moving house. They took care of our belongings, all arrived in good order and nothing was lost in transit. I would recommend Palmers Removals to anyone moving house."
 
 
 
 
Team:
Steve Trevor Wayne Robin
 
 
 


Review 23 Feb 2015
Recommended by customer in TW20
51.4288, -0.5742
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From 3 storey so two flights of stairs for some heavy items to house in close with flat access but lengthy path. Antique furniture and many books - some antique books pre-wrapped by customer so some extra care needed in transport.
 
Cost: £1470

"The team worked well together and packed everything very carefully and very quickly with the minimal of inconvenience to me, stacking the boxes really carefully and remembering to check I had what I needed for overnight before moving day. On the day of the move the team arrived right on time and worked very hard and very efficiently when loading. On arrival marked boxes were delivered to appropriate rooms. Care was taken of floors and walls at both properties. The whole job was completed very professionally by a hard working, polite and considerate team. Nothing but praise, thank you."
 
 
 
 
Team:
Steve Trevor Wayne
 
 
 


Review 9 Sep 2014
Recommended by customer in SL5
51.4098, -0.6668
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1050
 
 
Team:
Steve Trevor Wayne Ant
 
 
 


Review 16 May 2014
Recommended by customer in SL6
51.4933, -0.6897
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House move - all furniture and crockery, ornaments packed up and delivered, with some storage for a week.
 
Cost: £2908

"Palmers is an excellent family firm, who are reliable, polite, professional and very good at their job."
 
 
 
 
Team:
Steve Trevor Wayne Robin
 
 
 


Review 9 Apr 2014
Recommended by customer in NR20
52.6613, 1.0175
 
 
Satisfaction Ratings
 
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Went very well. No problems.
 
Cost: £1890

"Your guys were very good."
 
 
 
 
Team:
Steve Trevor Ant
 
 
 


Review 1 Apr 2014
Recommended by customer in SL4
51.4837, -0.6506
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Excellent, careful team. They worked quickly and protected everything that needed protecting.
 
Cost: £759

"The team could not have been more helpful, hardworking or careful. Made a stressful move easy and uncomplicated."
 
 
 
 
Team:
Steve Trevor Wayne Ant
 
 
 


Review 29 Mar 2014
Recommended by customer in NN5
52.2426, -0.9456
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Packed contents of 3 bed roomed house including large number of books, crockery, ornaments and clothes and garden equipment and moved to new address.
 
Cost: £3462

"Very efficient and friendly staff."
 
 
 
 
Team:
Steve Trevor Ant Wayne R
 
 
 


Review 23 Dec 2013
Recommended by customer in BH7
50.7405, -1.8119
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving was the easiest part of whole operation Palmers made it so easy as I had expected a real hassle.
 
Cost: £2211

"Would have no hesitation in recommending Palmers to anyone as Mike Palmer and crew were so considering."
 
 
 
 
Team:
Robin Wayne Ant
 
 
 

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