Bournes

Rye Harbour Road
Rye
East Sussex
TN31 7TE

50.9426, 0.7487

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.5/10
49 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 49 reviews since 2013
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We would strongly recommend Bournes as a company. Nothing was too much hassles especially as we had lots of questions. Moving across the world is very stressful and they made it as easy as possibly bl...."   more
 
" We had obtained three quotes for the move and found Bournes to be the most open, up front and believable. Obviously a move at our age (70) was a bit traumatic but the move manager was very helpful ...."   more
 
" Great care taken re estimating the job and a competitive price. Move was over two days. We packed all items excluding fragile pictures and glassware. Very helpful moving team who showed great patienc...."   more
 
" Bournes were involved in the process from the start and really took over when our container was shipped. Salim and Sharon at Bournes kept us advised of progress and really delivered great experience w...."   more
 
About Us


Since 1875 Bournes has been making Moving House special, personal and easy. Today’s generation of Bournes brings professional expertise, innovative systems and a renowned personal touch to UK and worldwide solutions.

Our company is known for the way it looks after customers. We are proud of the feedback we receive from satisfied clients and for our expertise and the fact that nothing is ever too much trouble.

With an average length of service over 9.5 years Bournes people enjoy their work and are committed to their personal responsibility for providing great service. Our staff are experts in their field and have at their disposal leading move management systems, flexible, extensive physical resources and a vast range of moving services that mean we can meet the individual needs of our customers every time.

Today Bournes combines modern technology and and online systems with traditional service concepts that we still believe in, service with a smile.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 71%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 80%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 69%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

address 2
arrived 2
Bournes 10
brilliant 2
careful 2
competitive 2
crew 4
Excellent 9
expensive 2
experience 4
Fantastic 2
friendly 3
good 5
great 8
happy 2
hard 3
helpful 8
highly 5
hitch 2
impressed 4
involved 2
obtained 2
packed 2
process 3
professional 8
questions 2
quotes 2
recommend 5
recommending 2
relocation 2
removal 3
service 11
services 2
smoothly 2
stressful 3
taken 2
team 8
Thank 4
Thanks 5
trouble 2
UK 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2018
Recommended by customer in TA2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0255, -3.1082
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved both a house as well as a workshop from the UK to New Zealand. The workshop had lots of bulky machinery as well as delicate materials

"We would strongly recommend Bournes as a company. Nothing was too much hassles especially as we had lots of questions. Moving across the world is very stressful and they made it as easy as possibly blue from the start
The support of as great and the staff brilliant. Everything was done to time.
The packing process was incredibly thorough and careful which was very reassuring. The office kept us up to speed with how/ when delivery was going to be.
Although slightly more expensive than some companies you do get what you pay for and we would recommend them to everyone"
 
 
Team:
Alice Doucy
 
 
 


Review 11 Oct 2017
Recommended by customer in 5340
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from the UK to Singapore to join our son and his family. The skill and expertise of the Bournes team in the UK and their partner in Singapore (Classic Moving and Storage) made this stress-free. It took two days to pack, wrap and load our possessions into the container. This was done in an expert and careful manner and at both ends the teams were careful to protect floors and walls. Nothing was broken or damaged and when we unpacked we had the surprise of finding things we had long forgotten we owned or had intended to dump!
 
Cost: £6000
 

"We had obtained three quotes for the move and found Bournes to be the most open, up front and believable.

Obviously a move at our age (70) was a bit traumatic but the move manager was very helpful in explaining our many queries and concerns. The team in Singapore dealt with Customs clearance. So all we had to do was sit back and let them get on with it. Which they did with great skill. We would have no hesitation in recommending them."
 
 
Team:
UK - Estimator Craig Wood, Move Manager Alice Doucy, Packing team Darren, Drew and Jo. Singapore Move Manager Uma Koning and the delivery team leader was Sam.
 
 
 


Review 25 Jul 2017
Recommended by customer in RH20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.9713, -0.4990
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Crowborough to Pulborough. 2 van move.
 
Cost: £2800
 

"Great care taken re estimating the job and a competitive price. Move was over two days. We packed all items excluding fragile pictures and glassware. Very helpful moving team who showed great patience in waiting 5 hours at new address for keys to become available. A very good experience.No breakages ."
 
 
Team:
Pete, Ricky, Darren and Rob
 
 
   Business Reply:

Thanks for leaving your feedback, we really appreciate it and are really pleased you had a great move. Careful planning and estimating is always key! We hope you're enjoying the new home, thanks again!
 


Review 25 Jul 2017
Recommended by customer in RG45

 I'm: Male 

51.3687, -0.8162
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from UAE to UK - Bournes local partner in UAE provided excellent service in the planning and packing / shipping process.

"Bournes were involved in the process from the start and really took over when our container was shipped. Salim and Sharon at Bournes kept us advised of progress and really delivered great experience when our shipment was delivered to our house./ Their unpacking team were so professional and a really great team. I really recommend this company to anybody needing relocation services either in UK, or internationally. Great job, well done and thanks to the Bournes team!!"
 
 
 
   Business Reply:

Thanks for your lovely comments, we are very happy to have been of service to you and we hope you're settling in well!
 


Review 25 Aug 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent company"
 
 
 
 


Review 6 Oct 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Was very happy with the service, staff and move team was very professional and friendly. Thanks for everything. VALERIA"
 
 
 
 


Review 17 Sep 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Superb throughout."
 
 
 
 


Review 8 Sep 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"They were great. Highly recommend"
 
 
 
 


Review 2 Sep 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent, professional service for our move to Melbourne. No problems at all. Our questions were answered promptly and the movers were careful and professional. Our items arrived in Melbourne in perfect condition and we would thoroughly recommend Bournes for any move."
 
 
 
 


Review 24 Aug 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"A fantastic team who made what could have been a very stressful time pass without a hitch."
 
 
 
 

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