White & Co Plc

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

50.9164, -1.2615

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.3/10
162 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3/10 Overall Rating 9.3/10
Based on 162 reviews since 2007
 
 
 
Sales & Support
8.9/10 Sales & Support Rating 8.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery
9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service
9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value
9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service throughout quote telephone help packaging to removal. Very happy and will be recommending White and co highly. "   more
 
" Clean, careful removal. Company and very competent. "   more
 
" A brilliant experience which reduced our stress levels hugely! Very professional and efficient staff, courteous and cheerful throughout."   more
 
" All carried out very competently by a friendly and courteous crew."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 72%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 74%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 6
belongings 5
boxes 9
brilliant 4
care 5
careful 4
carefully 4
cheerful 4
confidence 4
courteous 12
crew 7
Damage 5
delivery 4
difficult 4
Easy 4
efficient 12
Excellent 24
experience 8
extremely 5
fantastic 4
fault 4
finish 7
friendly 12
good 12
great 7
guys 5
happy 7
hard 10
help 10
helpful 21
highly 5
impressed 8
packed 10
Packing 15
polite 10
professional 16
professionally 4
property 6
quote 4
recommend 13
recommending 5
removal 15
service 32
Smooth 4
stress 5
team 16
Thank 8
thanks 6
van 4
White 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 9 8 7 6 5 4 3 2 1

Budget:  

Review 11 May 2017
Recommended by customer in SO22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.0610, -1.3364
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Standard house move at short notice.
 
 
 
 
 


Review 10 May 2017
Recommended by customer in OX11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.601994, -1.265687
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from a first floor flat in Hampshire to a house in Oxfordshire.
 
Cost: £786

"Excellent service throughout quote telephone help packaging to removal.
Very happy and will be recommending White and co highly. "
 
 
 
 
 
 


Review 5 May 2017
Recommended by customer in SO31
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.8651, -1.2890
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Arrived on time both days wasted no time in packing and loading. Performed some amazing never faced with heavy and at times awkward furniture and works.
 

"Clean, careful removal.
Company and very competent. "
 
 
 
 
Team:
Chris Luke
 
 
 


Review 4 May 2017
Recommended by customer in SO17
50.9232, -1.4021
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £576
 
 
 
 


Review 4 May 2017
Recommended by customer
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move was local from a 3 storey semi including a loft conversion with paddle stairs and narrow staircase.
 
Cost: £1300

"A brilliant experience which reduced our stress levels hugely!
Very professional and efficient staff, courteous and cheerful throughout."
 
 
 
 
Team:
Alan Marc
 
 
 


Review 20 Apr 2017
Recommended by customer in GU3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2500, -0.6047
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move took two days - 1 1/2 days packing including 60 plus boxes of books.
 

"All carried out very competently by a friendly and courteous crew."
 
 
 
 
Team:
Sean Ian
 
 
 


Review 5 Apr 2017
Recommended by customer in SO45
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.8681, -1.3939
 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
Team:
Chris Way
 
 
 


Review 5 Apr 2017
Recommended by customer in GU29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
50.9505, -0.7525
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from large house in France into store for 5 months in U.K. Then from storage into much smaller property with too move furniture and posesious.

A real challenge when in our eighties. All conducted with maximum efficiency and good humour.
 
Cost: £5000

"We have moved removed several times over the years, being a naval family.

This was the most difficult move, with a invalid husband unable to help.
However this was be best executed move of all and the company to engage their staff work great credit."
 
 
 
 
 
 


Review 30 Mar 2017
Recommended by customer in TQ14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.5548, -3.4877
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving out found a few problem getting large sets and dinner take out.

Moving is entitled using 2 flight of stairs at time. Which made items a little hard for the chaps.
 
Cost: £1586

"Staff were very helpful in all the aspect of the move from start to finish.

Many, thanks to all. "
 
 
 
 
 
 


Review 24 Mar 2017
Recommended by customer in SO32
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.9510, -1.2072
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £894
 
 
Team:
Carls Team
 
 
 


Review 22 Mar 2017
Recommended by customer in SO32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.9592, -1.2289
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We had packed our own belongings. As we were downsizing we were very mindful as to where we thought everything would go. Some pieces had to be swapped around - all no problem.
 
Cost: £700
 
 
 
 


Review 15 Mar 2017
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.9525, -3.9421
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Our movers took us from Southampton to Scotland. So it was a 4 day event. The lads were very patient as keys were made available at 5.30 PM!
 

"With Jame's help, MO expertly inched the biggest van round our farm buildings and gate way with mm's to spare... Very competent. Really friendly and helpful chaps."
 
 
 
 
Team:
Mo James
 
 
 


Review 9 Mar 2017
Recommended by customer in SO50
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.9770, -1.3619
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
They came on time.
They worked efficiently.
The delivery of boxes efficient.
The men were polite and friendly.
 
 
 
 
 


Review 28 Feb 2017
Recommended by customer in SO50
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9898, -1.3476
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3 Bed semi detached house, inside and out. Serveral items needed dismantlement and putting back to other.
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in SO20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0935, -1.5634
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Excellent service !
Thank you"
 
 
 
 
Team:
John Chris David
 
 
 


Review 20 Feb 2017
Recommended by customer in TQ6
50.3227, -3.6155
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved to Devon September 15, belongings in storage for 18 months. Redelivered successfully.
 
Cost: £1640
 
 
 
 


Review 17 Feb 2017
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move involved packing the day before, a ferry choosing and unpacking the following day.
 
Cost: £1118

"All items of furniture and a large quantity of glass and china were carefully packed and loaded. All time schedules were kept. The whole operation was totally stress free as we had every confidence in the company. We would have no hesitation in recommending them."
 
 
 
 
 
 


Review 13 Feb 2017
Recommended by customer in SO32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9168, -1.1987
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"On the day we moved our removal team work and we could not fault the service. When we had the packing service 2 few days prior to moving a staff, I cannot remember all of tries names but they were all excellent and cannot fault the service at all."
 
 
 
 
Team:
Alan Marcus W
 
 
 


Review 8 Feb 2017
Recommended by customer in SP5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.0387, -1.7295
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 3 Feb 2017
Recommended by customer in SO51
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.0108, -1.4810
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
4 bed detached to larger 4 bed detached. Access issue as it was a country and property.
 
Cost: £1601

"Good service!"
 
 
 
 
 
 

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