White & Co Plc

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

50.9164, -1.2615

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.4/10
209 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 209 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent job! Would recommend Whites without reservation."   more
 
" On the whole I was pleased with the company's performance although I did feel at times they were rushing things and perhaps not taking as much care with some aspects as they could have done.It was a...."   more
 
" Excellent and courteous service. I would certainly recommend this company to anyone moving."   more
 
" Carried out in very efficient manner by the team."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 71%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
arrived 8
belongings 6
boxes 9
Brilliant 5
care 9
careful 6
carefully 5
Cheerful 5
courteous 16
credit 5
Crew 7
Damage 5
difficult 6
easy 6
efficient 17
Excellent 28
experience 8
extremely 5
fault 6
finish 7
friendly 15
good 18
great 8
guys 5
happy 7
hard 12
help 12
helped 5
helpful 22
highly 7
impressed 8
packed 11
packing 15
polite 10
professional 18
professionally 5
property 8
quote 5
recommend 19
recommended 5
recommending 6
removal 19
service 35
stress 6
team 22
thank 8
thanks 7
White 14
Whites 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Jun 2018
Recommended by customer in PR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.7199, -2.6379
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Jun 2018
Recommended by customer in PO14
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8527, -1.2698
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 13 Jun 2018
Recommended by customer in SO45
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.8560, -1.4213
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both men were exceedingly helpful and courteous- the delivery address was awkward but they took it in their stride. And cheerfully continued.
 
Cost: £480
 
 
Team:
Wayne Mik
 
 
 


Review 7 Jun 2018
Recommended by customer in DN22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.3816, -1.0151
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a second floor apartment in South Const to Victorian house in Yorks, with narrow steep stairs. I am single and have Z cars so Whites arranged for one of removers to drive my second car up.
 
Cost: £2582

"Excellent job!
Would recommend Whites without reservation."
 
 
 
 
 
 


Review 4 Jun 2018
Recommended by customer in TN23
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.1487, 0.8727
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Southampton. Items in storage for about 4 months
 
 
 
Team:
Vidler
 
 
 


Review 4 Jun 2018
Recommended by customer in PL26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.4112, -4.8325
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The company was not given much time approx 2 days of the removal date due to hold-ups in the regal
side of things but they still managed to fit me in by changing some of their jobs round with other trades of the company.
 
Cost: £1662

"On the whole I was pleased with the company's performance although I did feel at times they were
rushing things and perhaps not taking as much care with some aspects as they could have done.It was
a 200 mile jobs-400 miles all told so timing for all parties concerned."
 
 
 
 
Team:
David James
 
 
 


Review 29 May 2018
Recommended by customer in PO1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8047, -1.0800
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture had to go into storage.
 

"Excellent and courteous service.
I would certainly recommend this company to anyone moving."
 
 
 
 
 
 


Review 22 May 2018
Recommended by customer in EX36
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.0211, -3.8305
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Victorian House in Southampton to new build in South Molton Devon.
Lots of items in cup boards.
 

"Carried out in very efficient manner by the team."
 
 
 
 
Team:
Chris
 
 
 


Review 21 May 2018
Recommended by customer in SO30
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.9080, -1.3123
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very reputable company.
Removal men helpful and efficient.
 

"The move was made easy by the people doing the Job.
From senior help to start with and guidance.
Only fault small chip off table and some marking on unit otherwise excellent."
 
 
 
 
 
 


Review 19 May 2018
Recommended by customer in LD5
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.1487, -3.5771
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Southampton to Mid Wales.
Had to avoid weak bridge at end of route.
 
Cost: £1680

"Very good removal team and back office staff.
Have used twice and will again."
 
 
 
 
Team:
Rob
 
 
 


Review 11 May 2018
Recommended by customer in PL30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
50.5584, -4.6899
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from bungalow to house.
Both had drives which lorries could not fit.
 
Cost: £2300

"Your workers where very friendly and courteous, nothing was too much trouble, loading was done in a very quick time, unloading was a bit more awkward as it was in a village with small roads, but your workers managed to carry it all up our drive to the house.
They were very careful and treated our belongings with care and respect.
They are a credit to your company.
I would recommend your company to anyone."
 
 
 
 
Team:
Dave Little Bloke
 
 
 


Review 10 May 2018
Recommended by customer in SO16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.9571, -1.4259
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to 3 bed apartment.
Apartment located on 1st and 2nd floors approx 6 miles from house.
 
Cost: £1628
 
 
 
 


Review 26 Apr 2018
Recommended by customer in SO32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9536, -1.2060
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1628

"Straight forward, no snags.
Went like clockwork."
 
 
 
 
 
 


Review 6 Apr 2018
Recommended by customer in SO19
 My Age: 60 - 69 
 I have known this business: 1 - 5 years 
50.8983, -1.3423
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Surprised to see Dave walking out with a freezer on his shoulder.
 
Cost: £641

"The company as a hole were very very good.
I would recommend them to anyone."
 
 
 
 
Team:
Dave Chris
 
 
 


Review 6 Apr 2018
Recommended by customer in SO45
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.8578, -1.4253
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenge of a 3 door wardrobe.
 
Cost: £1096

"Friendly, cheery team, who took great care of our possessions."
 
 
 
 
Team:
Chris Sean Luke
 
 
 


Review 5 Apr 2018
Recommended by customer in SO45
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.8521, -1.4014
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The exchange date was only a week prior to the completion.
The difficulty was a very long chain on the day and Whites of Southampton moved 3 families is a row with in the chain at short notice.
 
Cost: £1200

"The Manager Daniel Burton organised the removal with 100 % professionalism.
I personally had a lot of household items but all items were delivered with no breakages or damages.
We did not complete on the day until 1600 hrs.
We were closing the door at 1800 hrs finished.
Brilliant."
 
 
 
 
 
 


Review 5 Apr 2018
Recommended by customer in PO14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.8476, -1.2367
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straight forward: From a 2 bedroom 1st floor flat (with a lift) to a 3 bed roomed ground floor flat.
We had a lot of snow and it was freezing cold.
 
Cost: £787

"Really pleased with Whites.
They helped us out many years ago with a move to France when over original carriers went into liquidation.
Everyone is very helpful.
Would definitely use again and would highly recommend."
 
 
 
 
Team:
Wayne James Curti
 
 
 


Review 28 Mar 2018
Recommended by customer in SP2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.0824, -1.8714
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed and removed from old cottage in tight lane, which meant the lorry had to be moved to accommodate the traffic. Unpacked on steep hill and narrow road very efficiently.
 

"Highly recommended.
Would use them again - really helped take the stress levels down.
Also were aware of the needs of 2 elderly dogs which was appreciated."
 
 
 
 
 
 


Review 20 Mar 2018
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.7742, 1.5124
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household move between west end Southampton hanb to Stalham Norfolk.
Loaded from lunch time the day before, travelled upon the morning, arriving lunch time, all unloaded by tea time.
 
Cost: £1300

"The two removal men Sean and James were efficient, courteous and obliging.
Over the two days nothing was too much trouble for them and they acted very professionally and are a credit to White & Co. "
 
 
 
 
Team:
Sean James
 
 
 


Review 15 Mar 2018
Recommended by customer in BH6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.7223, -1.7995
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good service despite being snowed in!!
 
Cost: £853
 
 
Team:
Dixie Andy
 
 
 

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