White & Co Plc

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

50.9164, -1.2615

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
196 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 196 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Friendly, cheery team, who took great care of our possessions."   more
 
" The company as a hole were very very good. I would recommend them to anyone."   more
 
" Really pleased with Whites. They helped us out many years ago with a move to France when over original carriers went into liquidation. Everyone is very helpful. Would definitely use again and would...."   more
 
" The Manager Daniel Burton organised the removal with 100 % professionalism. I personally had a lot of household items but all items were delivered with no breakages or damages. We did not complete o...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 72%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 8
belongings 5
boxes 9
Brilliant 5
care 6
careful 5
carefully 5
Cheerful 5
confidence 4
courteous 14
credit 4
Crew 7
Damage 5
delivery 4
difficult 6
easy 5
efficient 16
excellent 25
experience 8
extremely 5
fantastic 4
fault 5
finish 7
finished 4
Friendly 13
furniture 4
good 16
great 7
guys 5
happy 7
hard 12
help 11
helped 5
helpful 22
highly 7
impressed 8
packed 11
Packing 15
polite 10
professional 18
professionally 5
property 8
quote 5
recommend 15
removal 18
service 34
team 19
thank 8
White 14
Whites 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 6 Apr 2018
Recommended by customer in SO19
 My Age: 60 - 69 
 I have known this business: 1 - 5 years 
50.8983, -1.3423
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Surprised to see Dave walking out with a freezer on his shoulder.
 
Cost: £641

"The company as a hole were very very good.
I would recommend them to anyone."
 
 
 
 
Team:
Dave Chris
 
 
 


Review 6 Apr 2018
Recommended by customer in SO45
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.8578, -1.4253
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenge of a 3 door wardrobe.
 
Cost: £1096

"Friendly, cheery team, who took great care of our possessions."
 
 
 
 
Team:
Chris Sean Luke
 
 
 


Review 5 Apr 2018
Recommended by customer in SO45
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.8521, -1.4014
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The exchange date was only a week prior to the completion.
The difficulty was a very long chain on the day and Whites of Southampton moved 3 families is a row with in the chain at short notice.
 
Cost: £1200

"The Manager Daniel Burton organised the removal with 100 % professionalism.
I personally had a lot of household items but all items were delivered with no breakages or damages.
We did not complete on the day until 1600 hrs.
We were closing the door at 1800 hrs finished.
Brilliant."
 
 
 
 
 
 


Review 5 Apr 2018
Recommended by customer in PO14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.8476, -1.2367
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straight forward: From a 2 bedroom 1st floor flat (with a lift) to a 3 bed roomed ground floor flat.
We had a lot of snow and it was freezing cold.
 
Cost: £787

"Really pleased with Whites.
They helped us out many years ago with a move to France when over original carriers went into liquidation.
Everyone is very helpful.
Would definitely use again and would highly recommend."
 
 
 
 
Team:
Wayne James Curti
 
 
 


Review 28 Mar 2018
Recommended by customer in SP2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.0824, -1.8714
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed and removed from old cottage in tight lane, which meant the lorry had to be moved to accommodate the traffic. Unpacked on steep hill and narrow road very efficiently.
 

"Highly recommended.
Would use them again - really helped take the stress levels down.
Also were aware of the needs of 2 elderly dogs which was appreciated."
 
 
 
 
 
 


Review 20 Mar 2018
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.7742, 1.5124
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household move between west end Southampton hanb to Stalham Norfolk.
Loaded from lunch time the day before, travelled upon the morning, arriving lunch time, all unloaded by tea time.
 
Cost: £1300

"The two removal men Sean and James were efficient, courteous and obliging.
Over the two days nothing was too much trouble for them and they acted very professionally and are a credit to White & Co. "
 
 
 
 
Team:
Sean James
 
 
 


Review 15 Mar 2018
Recommended by customer in BH6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.7223, -1.7995
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good service despite being snowed in!!
 
Cost: £853
 
 
Team:
Dixie Andy
 
 
 


Review 15 Mar 2018
Recommended by customer in PO17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.8957, -1.1892
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
David Curtis
 
 
 


Review 12 Mar 2018
Recommended by customer in SO32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.9529, -1.2069
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well, the boys Wayne and James worked well and very competently.
 
Cost: £1038
 
 
 
 


Review 12 Mar 2018
Recommended by customer in SO32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.9527, -1.2034
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic house move locally in appalling weather but with great care courtesy and humor. All highly professional and a great team of men.
 
Cost: £627

"See above"
 
 
 
 
 
 


Review 8 Mar 2018
Recommended by customer in LE15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6647, -0.7349
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pickup was carried out efficiently and the men took great care to see that any request us was carried out satisfactorily. No time was worked and all was carried out with due care. The time table was met and we left on time
 
Cost: £1495

"During our journey we stopped to give the dogs a rest stop! During this I slipped on wet grass _____ and broke my wrist. On time men's arrived at our bungalow we had to leave the men to it as I had to attend Hospital for treatment. On return the men were almost finished and everything had been carefully done. They showed a real professional care and we would hire them anytime!. "
 
 
 
 
 
 


Review 26 Feb 2018
Recommended by customer in OX25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9268, -1.2531
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Feb 2018
Recommended by customer in SO31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
50.8930, -1.3168
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No complaints, quick, organised careful with items, loved the fact my stuff was wrapped as not to get marked.
Impressed they look apart and reassembled my bed.
 
Cost: £360

"I have recommended the company to a couple of friends who are moving.
I will be moving again in 6/12 so will ring again for a quote.
To be honest from the office staff to removals I cant fault.
I was stressed out and they just look it in their slide as my dates kept changing."
 
 
 
 
Team:
Chris
 
 
 


Review 9 Feb 2018
Recommended by customer in SO41
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7883, -1.6100
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move from start to finish went very smoothly.
Hal is an excellent driver did not think lorry would fit driveway.
 

"Professional.
Approachable.
Friendly.
Reassuring.
Efficient.
Genuine."
 
 
 
 
Team:
Hal Luke
 
 
 


Review 2 Feb 2018
Recommended by customer in CO5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.8327, 0.9128
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1442

"Excellent level of service.
Very efficient."
 
 
 
 
Team:
Chris David Luke
 
 
 


Review 19 Jan 2018
Recommended by customer in SO30
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.9080, -1.3047
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Although the access to my property, there were no adverse comments from the removal team.
 
 
 
Team:
Chris Luke
 
 
 


Review 13 Dec 2017
Recommended by customer in BA21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9581, -2.6769
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From south coast Southampton/Portsmouth to north of Yeovil. Packing a 'man house' with more stuff in the workshop than house, but including geological specimens to very fragile porcelain pieces.
 
Cost: £1500

"Delightful men, Cheerful, speedy and careful packers. Good thinkers, capable of using lots of common sense, making my life too easy."
 
 
 
 
Team:
Sean Rob
 
 
 


Review 11 Dec 2017
Recommended by customer in PO9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.856182, -1.005058
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house up on a hill, so items had to be transported down to van.
 

"Truly amazing staff."
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in PO13
50.7985, -1.1994
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bed detached house to 2nd floor apartment.
 
Cost: £552

"Good move, Luke & Chris were very good. No problems on the day."
 
 
 
 
Team:
Luke Chris
 
 
 


Review 6 Dec 2017
Recommended by customer in SO32
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
50.9349, -1.2834
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

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