White & Co Plc

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

50.9164, -1.2615

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
247 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 247 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I am not prove to writing 'gushy' thank you letters but I cannot commend your removal team enough. From the beginning they were polite, hard working and positive. Nothing was too much trouble. When we...."   more
 
" We moved to a small property and had Quite a bit of furniture and boxes to move to a 3 storey house. Chris and CJ were brilliant and nothing was to much trouble despite the awful wet weather. We had...."   more
 
" A number of items were not found on unpacking at the new address - some very low value but some high value( ornaments and greater glassware) White & co were advised but apparently, Too late to be abl...."   more
 
" The team were great ambassadors for the company. Friendly, efficient careful and courteous. They took great care with my furniture and checked where I wanted it when we got to the new house. From my...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 75%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 9
belongings 6
boxes 10
brilliant 8
care 10
careful 7
carefully 6
Cheerful 5
courteous 19
credit 5
crew 7
Damage 5
difficult 7
Easy 7
efficient 22
excellent 32
experience 8
extremely 7
fault 6
finish 9
free 5
Friendly 20
furniture 6
good 21
great 10
guys 7
happy 7
hard 14
help 13
helped 5
helpful 31
highly 8
impressed 8
packed 12
packing 15
Pleased 5
polite 16
professional 19
professionally 5
property 11
quote 6
Really 5
recommend 21
recommended 6
recommending 6
removal 24
service 41
team 29
White 19
Whites 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 11 Mar 2019
Recommended by customer in SO17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.9274, -1.3910
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 11 Mar 2019
Recommended by customer in PO17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.9007, -1.1939
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Wayne
 
 
 


Review 11 Mar 2019
Recommended by customer in PO6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.8456, -1.0763
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move. 4 bed house to large Vicarage which was in the process of being renovated.
 

"I am not prove to writing 'gushy' thank you letters but I cannot commend your removal team enough. From the beginning they were polite, hard working and positive. Nothing was too much trouble. When we arrived it our destination the vicarage wasn't at the stage, or in the state, that the builders had promised. This meant that some rooms weren't accessible and I was being asked to make a lot of on the spot decisions about where things could go. It would not be too much to say that Nayne's calm and practical approach to each problem that presented itself, was probably what kept me from having a complete meltdown. This team were amazing"
 
 
 
 
Team:
Wayne Rob Mike
 
 
 


Review 19 Feb 2019
Recommended by customer in SO31
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.8711, -1.2797
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We moved to a small property and had Quite a bit of furniture and boxes to move to a 3 storey house.
Chris and CJ were brilliant and nothing was to much trouble despite the awful wet weather.
We had land cheaper quotes to move house however, as we'd used whites 3 times previously, wanted to remain loyal. "
 
 
 
 
Team:
Chris Cj
 
 
 


Review 19 Feb 2019
Recommended by customer in SO53
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9890, -1.3790
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of all furniture Etc.
From a 4/5 Bed house to a 4 bed house.
 
Cost: £2322

"A number of items were not found on unpacking at the new address - some very low value but some high value( ornaments and greater glassware)
White & co were advised but apparently, Too late to be able to claim for the losses."
 
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in EX17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8449, -3.5819
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1680
 
 
Team:
Matt James
 
 
 


Review 5 Feb 2019
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a full packing service from White & Co. The team carried out the move with great care and efficiency and good humour. The property I moved from was in a narrow street of terraced houses. The truck took some manoevering.
 
Cost: £966

"The team were great ambassadors for the company. Friendly, efficient careful and courteous. They took great care with my furniture and checked where I wanted it when we got to the new house.
From my initial enquiry to the quote visit and the eventual move I found everyone I dealt with at White and co Southampton to be very helpful. "
 
 
 
 
Team:
Matt James Mike Annalie
 
 
 


Review 4 Feb 2019
Recommended by customer
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal team had to persevere in order to get our American fridge freezer into the property.
 
Cost: £680

"The removal guys were excellent throughout the day of the move. We couldn't have asked for better!
They would be our main reason to re-book.
The admin team were poor with a lack of communication in the process. "
 
 
 
 
 
 


Review 25 Jan 2019
Recommended by customer in SP5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0645, -1.6873
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard house move. Only TV's and pictures to be packed by movers. Long delay to get keys- able to enter new property at 4.45 PM. Moves dismantled the assembled 2 beds. Final moves left at around 7 pm.
 
Cost: £1953

"Exceptional staff on moving day from sister company Maid men. Friendly and polite. Pointed out a few things to me. White and co kept me informed of situation at new house(previous occupants not packed on vacated until nearly 4 PM). Staff on site and back in the office kept us informed of potential issues due to delays and provided 5 extreme workers to unload once access to property was gained. Only negative was that large, expensive fridge freezer was slightly damaged. "
 
 
 
 
Team:
Les Steve Mark
 
 
 


Review 22 Jan 2019
Recommended by customer in PO8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
50.9264, -1.0026
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £750

"Very well done- Came back to do the move in with 4 extra(6 in total) So complete move in took just 2 and half hours."
 
 
 
 
Team:
Luke Sean
 
 
 


Review 11 Jan 2019
Recommended by customer in SO31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.8734, -1.2672
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was an office move from a first floor office to a ground floor office. A very heavy, bulky printer had to be maneuvered down a flight of stairs. It was extremely well done without any damage to printer or property.
 

"An extremely reliable, competent company with efficient, competent and friendly staff. Would use again without hesitation."
 
 
 
 
 
 


Review 7 Jan 2019
Recommended by customer in L37
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.5524, -3.0851
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Southampton to Formby and involved the removal of all possessions from a 4 bedroom house to a 3 bedroom dorma bungalow including the packing of a grandfather clock and all china and glassware. All performed satisfied.
 
Cost: £1998

"The two removal men worked extremely hard and diligently and were very pleasant and helpful throughout the process. This was a job well done and I commend the men for their efficiency and dedication. "
 
 
 
 
Team:
Jason Richar
 
 
 


Review 3 Jan 2019
Recommended by customer in BA22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.9160, -2.7159
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £583

"Very pleased with all aspects of the move. Would use Whites again."
 
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in SO24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.0856, -1.1673
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenging as it was over 3 days, but this was agreed with company.
 
Cost: £1584
 
 
Team:
Wayne Michael
 
 
 


Review 17 Dec 2018
Recommended by customer
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small house move from Hampshire to Dorset.
 

"All of the team were amazing from start to finish. So very very helpful, funny and kind.
Wonderful service. "
 
 
 
 
 
 


Review 14 Dec 2018
Recommended by customer in SO31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
50.8839, -1.3119
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack up house, shed and garden garage contents and deliver to an address.
 
Cost: £1054

"Excellent and efficient service."
 
 
 
 
Team:
Shaun Luk
 
 
 


Review 11 Dec 2018
Recommended by customer in SY4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.7352, -2.8441
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2884
 
 
Team:
Nick Alan Carl
 
 
 


Review 5 Dec 2018
Recommended by customer in SO45
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.8237, -1.3795
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A short move from Bungalow to bungalow. Efficiently carried out by Sean - Luke
 
Cost: £570

"The move was made easy for us by the Sean and Luke under difficult conditions rain and high winds. Every item was covered and keep completely dry.
"
 
 
 
 
Team:
Sean Luke
 
 
 


Review 26 Nov 2018
Recommended by customer in SO22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.0748, -1.3289
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
11 miles move.
From 4 storey town house to a bungalow.
Team worked well with challenge of 3 flights of stairs. Couldn't get 2 x sofas into bungalow.
 
Cost: £1300

"Good value!
Nice polite and calm team.
Called move into help with unpacking as we couldn't get access to property till after 2pm"
 
 
 
 
Team:
James Marcus
 
 
 


Review 23 Nov 2018
Recommended by customer in SO51
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9895, -1.4979
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Bassett southampton to Ransey, Hants. All carried out to time.
 
Cost: £767

"The move was carried out by White and co in a very efficient manner, with no problems. The men acted in a very courteous and helpful manner - making the move as 'painless' as possible. "
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1