Thomas Firbank Removals

23 Dunkirk Business Park
Southwick
Wiltshire
BA14 9NL

51.2920, -2.2477

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
240 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 240 reviews since 2008
 
 
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent. Used in February to move from Bath and as they were excellent. I used them to move back to Bath, 9 months later."   more
 
" The move itself was handled very professionally is the removal staff were excellent. On unpacking, within 48 hrs, I discovered one box was missing & notified the firm. They assured me it was not on th...."   more
 
" I asked several times for my sofas which had just been recovered and stored to be wrapped. I was told on a collection that it would see due at the depository. When delivered bed it was quite abused th...."   more
 
" This was a good moving experience we would recommend the company. Thank you for your professionalism and great humour. Special thanks to William(son of ted) for a great job!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 6
belongings 5
best 5
boxes 14
care 12
careful 7
Charming 5
cheerful 14
courteous 20
Crew 12
definitely 11
delighted 5
easy 5
efficient 27
efficiently 5
Excellent 51
experience 10
extremely 17
fantastic 10
fast 5
Firbank 32
Firbanks 5
flat 5
flexible 5
free 7
friendly 23
furniture 13
good 35
Goods 6
grateful 5
great 18
guys 5
happy 14
hard 19
hardworking 5
help 6
helpful 47
pleasant 10
pleased 13
polite 21
professional 20
recommend 39
removal 16
Removals 10
service 51
stress 11
team 35
Thanks 10
Thomas 27
trouble 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2016
Recommended by customer in BA2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3588, -2.3743
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service to move from Nailsea BS484RQ am and to Bath BA8 5DX pm

All items in house, all items in garage some items from garden and deliver most with remainder to storage.
 
Cost: £1230

"Excellent.
Used in February to move from Bath and as they were excellent. I used them to move back to Bath, 9 months later."
 
 
 
 
 
 


Review 5 Oct 2016
Not Recommended by customer in BA15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3388, -2.2524
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A small move, was advised one small van, to an address one street away. However one van was insufficient, so two runs were made, leaving boxes in the car park at the property being vacated.
 
Cost: £480

"The move itself was handled very professionally is the removal staff were excellent. On unpacking, within 48 hrs, I discovered one box was missing & notified the firm. They assured me it was not on the van or in the warehouse & that I should look again. After several times back & forth I was asked to notify of items/value missing & have since heard nothing, 6 weeks have passed since"
 
 
 
 
 
 


Review 16 Aug 2016
No Recommendation by customer in BA2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.3935, -2.3298
 
 
Satisfaction Ratings
 
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storing 2 antique sofas & other items for room redecoration.
 
Cost: £578

"I asked several times for my sofas which had just been recovered and stored to be wrapped. I was told on a collection that it would see due at the depository. When delivered bed it was quite abused that they had been stored in the container unwrapped fortunately no damage was done."
 
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in RG28
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.2337, -1.3453
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a chest bungalow with a converted garage to a large five bed removed house. No particular challenges apart from lots of books to pack & one narrow doorway.
 
Cost: £2630

"This was a good moving experience we would recommend the company. Thank you for your professionalism and great humour. Special thanks to William(son of ted) for a great job!"
 
 
 
 
Team:
Ted Andy Ash Charles Vaug
 
 
 


Review 28 Jul 2016
Recommended by customer in BA2
51.3833, -2.3750
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team were unfailingly polite, professional and obliging. We would unreservedly recommend this company."
 
 
 
 
Team:
Jake Sam Simon A
 
 
 


Review 28 Jul 2016
Recommended by customer in BA1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.3877, -2.3700
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2000

"A second experience as good the first. Charming and helpful movers, a pleasure to meet them and special thank you to Sam."
 
 
 
 
 
 


Review 12 Jul 2016
Recommended by customer in BA2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3614, -2.3644
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small items of furniture and wardrobe bed chest of drawers.
 
Cost: £250

"Can't remember two guy's names but they were charming and efficient. Very careful with furniture and covered all carpets."
 
 
 
 
 
 


Review 24 Jun 2016
Recommended by customer in BA11
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.2297, -2.3284
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving out of 14th century house with very difficult stairs. Moving in after a delay to modern house.
 
Cost: £6055

"I have always found Firbanks to be extremely careful, quick and efficient. A little expensive but worth it."
 
 
 
 
Team:
Thomas Ge
 
 
 


Review 16 Jun 2016
Recommended by customer in BA1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.3932, -2.3979
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The distance between the old a new property was just a mile of a quarter. The old property was set over 3 floors with steps to the entrance as well so the team had to work very hard on a hot day.
 
Cost: £1670

"We were very grateful to the term of packers who worked quickly and efficiently to move contents accumulated over more than 30 years. They were courteous and hardworking, and despite the fact it was very hot and humid on both days. They never lost their sense of humour."
 
 
 
 
Team:
Simon Led Team
 
 
 


Review 9 Jun 2016
Recommended by customer in BS39
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3113, -2.5229
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived at 7.30 am- worked like b**stards till 2.30 pm, then moved to new address. They were brilliant. I would always recommend them.
 
Cost: £1060

"The guy who did the initial survey was excellent. Henrietta and all her flock could not have been more helpful. Thank you for making a very stressfree experience almost painless. "
 
 
 
 
 
 

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