Evans Moving Ltd

Unit 2 New Road Industrial Estate, New Road Hixon
Stafford
Staffordshire
ST18 0PJ

52.8317, -2.0044

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
280 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 280 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent move, everything went very well thanks to the way everything was organised from start to finish. We cant thank the whole team enough and recommend Evans Removals to anyone on the move. Just ...."   more
 
" Friendly lady who came to give a price for the move staff in the office helpful and good service. The gentleman who came and did the actual move. They were all helpful, thoughtful, kind and well manne...."   more
 
" Staff were very careful and nothing was too much trouble. Very good."   more
 
" Very impressed by three young men (Roger, Aiden and Jeff) who introduced themselves at outset and were very helpful throughout the process. Gave us confidence that our belongings in good hands. Of 5 ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
Arrived 9
belongings 7
best 6
boxes 16
brilliant 9
care 11
careful 9
Cheerful 8
Couldn’t 8
courteous 11
credit 6
crew 10
Damage 10
definitely 6
easy 8
efficient 18
Evans 50
Excellent 40
experience 6
extremely 15
family 6
Fantastic 10
finish 8
free 7
Friendly 36
friends 7
furniture 15
good 33
great 14
guys 13
happy 11
hard 21
helped 7
helpful 65
highly 13
lads 8
Mike 7
packing 7
pleased 15
polite 20
professional 31
recommend 38
removal 35
service 60
stress 12
stressful 12
team 28
thank 21
trouble 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Nov 2017
Recommended by customer in BB4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.6986, -2.3100
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went extremely smooth and the team worked very efficiently together. Contents were loaded in five hours the first day, on the second day traveled to miles and unloaded in four.
 
Cost: £1800

"Excellent move, everything went very well thanks to the way everything was organised from start to finish. We cant thank the whole team enough and recommend Evans Removals to anyone on the move. Just make sure you have some chocolate digestive biscuits!!"
 
 
 
 
 
 


Review 16 Nov 2017
Recommended by customer in ST14
 My Age: 70 + 
 I have known this business: Over 10 years 
52.8898, -1.8654
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went to plan thanks to all the staff at Evan's removal.
 
Cost: £2412

"Friendly lady who came to give a price for the move staff in the office helpful and good service. The gentleman who came and did the actual move. They were all helpful, thoughtful, kind and well mannered. Very good staff. Thanks to you all. "
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in ST14
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8828, -1.8472
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From farm house with difficult stairs to another. No small items large furniture.
 
Cost: £752

"Staff were very careful and nothing was too much trouble. Very good."
 
 
 
 
 
 


Review 13 Nov 2017
Recommended by customer in ST4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.007645, -2.180822
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth Move from old property. A bit chaotic at the other end
 
 
 
 
 


Review 9 Nov 2017
Recommended by customer in PE9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6567, -0.4945
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went very smoothly with no challenges or problems
 
Cost: £1723

"Very impressed by three young men (Roger, Aiden and Jeff) who introduced themselves at outset and were very helpful throughout the process. Gave us confidence that our belongings in good hands. Of 5 moves we have made over 50 years by far the easiest. Very impressed from outset by Evans."
 
 
 
 
Team:
Roger Aiden Jed
 
 
 


Review 9 Nov 2017
Recommended by customer in EX8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.6322, -3.4015
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
200 mile move to South West. Arrived at 8 am packed by 11.45 am as we had the key. Offer to start off load same day, in the end worked to 9 pm and finished everything.
 
Cost: £1788

"Very pleasant guys, nothing too much trouble, very hard working would certainly recommend to others. Office support also very good. "
 
 
 
 
Team:
Dave Gord
 
 
 


Review 3 Nov 2017
Not Recommended by customer in DE65
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.8890, -1.5734
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and full packing of 4 bedroom house, with 8 weeks in storage.
 
Cost: £2700

"very helpful and professional team. However some packing appeared to have been tipped from cupboards into boxes rather then being handled with care. Also one plant pot broken with no comment from team and took four weeks of chasing to get boxes collected and deposit refunded.
Damage caused to ceiling during move out required me to repaint before completion of sale the next day. "
 
 
 
 
 
 


Review 2 Nov 2017
Recommended by customer in PR3
 I have known this business: Under 1 year  53.9121, -2.7798
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Team were surprised so large a van was required. Were prompt a friendly. My cousin was at the other end to meet them affable & friendly throughout.
 

"Could only rustle up £-10 tip (who has cash anymore?) This probably wasn't enough for 3 drinks... but that's all i had."
 
 
 
 
 
 


Review 30 Oct 2017
Recommended by customer in CW11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.1339, -2.3763
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The person who came to give the quotation viewed our belongings and said they aimed to have everything loaded on the van by 1.00 PM. In the event it was all loaded by 11.30 AM. At our new home, they had unloaded everything by 2.30 PM and left.
 
Cost: £1136

"The four men from Evans Removals were very quick-too quick, really. They struggled to get the sofa out of the front door and took some paint off the door frame. They ended up removing legs from sofa which I felt they should have thought about earlier. At our new home, things were put into the garage with little thought. This meant our garage tools/Lawnmower/step ladder were trapped in the far corner, walled in by boxes. "
 
 
 
 
 
 


Review 16 Oct 2017
Recommended by customer in ST18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.8479, -2.0691
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from large house with many out buildings. New house is smaller
 

"Excellent moving company"
 
 
 
 
Team:
Mike
 
 
 

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