Richardson Moving & Storage

Moving House, Vickers Close, Preston Farm Industrial Estate
Stockton-on-tees
Cleveland
TS18 3TD

54.5448, -1.3245

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
213 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 213 reviews since 2014
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Everything went according to plan and was very punctual. The removal team were clearly experienced and were quick to react and complete the packing We were very please with the service and are no...."   more
 
" I wanted to store my home and was recommended Richardson by a friend who said they were amazing. Toby came and had a look round and explained how the storage worked. I was really happy with the price...."   more
 
" Arrived at 08:30 as agreed and the 2 team members were smartly dressed and friendly. All of my contents were protected with wrappings where required for protection. Upon arriving at the new home they ...."   more
 
" Removals team were very efficient and took great care with our furniture and boxed items. They also ensured that each room was completely empty and checked this with us too. Nothing was too much troub...."   more
 
About Us


The customer is always our first concern. We plan each move and each day, to ensure that each customer gets exactly the service levels they were expecting.

Our warehouse, vehicles and highly motivated teams really are 2nd to non.

Real quality is much cheaper than you would imagine and we serve every type and move and storage job.

Give us a call for a free, no-obligation quotation
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 8
Boxes 5
brilliant 9
class 7
courteous 7
definitely 7
delivered 5
easy 5
efficient 24
efficiently 5
excellent 36
experience 8
family 5
fantastic 8
finish 6
free 6
friendly 18
friends 7
furniture 6
good 11
great 9
guys 8
happy 9
helpful 20
highly 12
just 13
lads 8
packing 6
pleasant 5
polite 10
professional 26
quick 5
quote 5
recommend 26
recommending 7
removal 23
removals 9
Richardson 9
Richardsons 16
service 57
storage 9
stress 9
stressful 6
team 21
thank 11
thanks 7
Toby 5
trouble 8
want 6
wanted 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jan 2018
Recommended by customer in TS19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.5816, -1.3338
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was in two parts executed on the same day. Part 1 was to place in storage a number of items Part 2 was to move a number of items to a new address locally

"Everything went according to plan and was very punctual.
The removal team were clearly experienced and were quick to react and complete the packing

We were very please with the service and are now looking forward to completing the process when we move to our new address in due course"
 
 
 
 


Review 12 Jan 2018
Recommended by customer in DL6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
54.4262, -1.3633
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move to store with packing, Six weeks storage and then removal to the same Northallerton area.
 
Cost: £1300
 

"I wanted to store my home and was recommended Richardson by a friend who said they were amazing. Toby came and had a look round and explained how the storage worked. I was really happy with the price, i thought it would be much more.

The staff were fantastic. I was stressed as my chain had been problematic, but the crew were like long lost friends who charmed me with their skill and humour.

When the goods came out of store, everything was in perfect condition and same staff everything was perfectly positioned up for me. I was so impressed with the whole service and would happily have paid twice the price. A huge YES from me."
 
 
Team:
Toby, Paddy, Matt, Danny
 
 
 


Review 11 Jan 2018
Recommended by customer in TS8

 I'm: Male 

 I haven't used this business before 
54.5172, -1.2117
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from the Linthorpe area of Middlesbrough to Coulby Newham, a distance of 5 miles. Both premises were 3 bedroomed houses.
 
Cost: £600
 

"Arrived at 08:30 as agreed and the 2 team members were smartly dressed and friendly. All of my contents were protected with wrappings where required for protection. Upon arriving at the new home they put carpet protection covering on the floor as it was a wet day. The unloading was very efficiently carried out. I would definitely recommend this company if you are moving home."
 
 
 
 


Review 11 Jan 2018
Recommended by customer in DL15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.7068, -1.7852
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Making a temporary house move, we had lots of garden plants, seats, pots and urns, these proved no problem for the team, hope they are looking forward to moving them again when we find our permanent home in a few months time!

"Removals team were very efficient and took great care with our furniture and boxed items. They also ensured that each room was completely empty and checked this with us too. Nothing was too much trouble, even small items that we were unable to pack, such as wash baskets, were swiftly taken to the van. The team were very polite at each side of the move. We look forward to using Richardsonís again when we move from our rental in a few months time. We booked Richardsonís as we were very satisfied when they moved us in the past and other family members had also used them with no complaints."
 
 
 
 


Review 10 Jan 2018
Recommended by customer in TS17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.5099, -1.3240
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a three bedroom semi detached house to a four bedroom detached house, and had been recommended Richardsons by a neighbour. We chose to do our own packing but were able to call at the depot to collect more boxes as we needed them. The staff were friendly and helpful and answered all questions I had regarding the actual move, and I felt confident on the day that I was in good hands.
 
Cost: £768
 

"We had been recommended Richardsons by a neighbour and the service we received was fantastic from start to finish. All of the staff are very professional, efficient and so helpful that they made the actual moving day relatively stress free. They arrived on time and put plastic covers over all carpets and floors to protect them. They are very experienced and loaded up the van in less than two hours. When we arrived at our new property later that day they unloaded the van without any fuss, and didn't even mind moving some larger items of furniture from one room to another, as I had changed my mind where I wanted them putting. I can't praise them enough and would highly recommend using Richardsons."
 
 
 
 


Review 9 Jan 2018
Recommended by customer in TS27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.7360, -1.3414
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large 4 bedroomed property. Having resided there for over 30 years we accumulated a large amount of possessions.
 
Cost: £3200
 

"Richardson's provided a first class service and have the equipment and manpower to carry out the move efficiently. Smaller companies would not have managed our move as well as Richardson's. We can highly recommend this removal firm with confidence."
 
 
 
 


Review 9 Jan 2018
Recommended by customer in TS16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.5179, -1.3642
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I downsized from a large bungalow to a smaller one. This involved packing up my effects, storing everything for 8 months, then getting everything delivered to my newly-renovated property.

"The packing was very effective as nothing was damaged or broken. It was done very efficiently. In addition, Richardsonís separated my garden & garage items and delivered them at an earlier date to the main items. All in all, a very pleasant expeince."
 
 
 
 


Review 9 Jan 2018
Recommended by customer in TS6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.5645, -1.1439
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved me from Thornaby to Eston. Were on time, got on with the job, were very efficient laying covering on the carpet with the same in the new property. All in all I would definitely recommend and use them again.
 
Cost: £680
 

"I was very happy with the move. The staff who came to the house were first class, efficient and made the whole moving process less stressful. I would not hesitate in recommending this firm to friends or if I move again I would definitely use them again. I was very impressed with how they easily removed my garden fountain this being a gift from my late husband and didnít want to leave this behind. I can now reinstall it at my new property."
 
 
Team:
The whole team esp Josh were all very good
 
 
 


Review 9 Jan 2018
Recommended by customer in TS16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
54.5301, -1.3416
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance move of family home, including packing service and some large items such as solid hardwood table and heavy garden statue
 
Cost: £2100
 

"Toby came and gave us a very clear quotation, he was most respectful when looking around the house and took note of special items.
When it came time to move, the team were very flexible in terms of packing and moving stuff in the sequence we had asked. They cheerfully dealt with some very heavy items of furniture, and took great care with the breakables.
They even helped us troubleshoot when a new washing machine was delivered and connected incorrectly, saving us a separate call-out for someone to deal with the issue :-)
An all-round great service that I would fully recommend."
 
 
 
 


Review 9 Jan 2018
Recommended by customer in TS15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.4469, -1.2837
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved contents of 2 bed bungalow which actually was 2 houses crammed into one bungalow situated down a country lane to a 4 bed house on an estate. Piano, big TV, stereo and speakers, 2 sofas, chairs, tables, white goods but not quite the kitchen sink as well as all my craft boxes.
 
Cost: £813
 

"Richardsons were highly professional, careful and respected the property as well as our goods. The chaps were lovely and polite and we had a light too. Given other crews were available we were so impressed and chuffed that they came over and helped unload. By 14.30 we were all done which gave us time in the daylight to familiarise ourselves with our new home and find where the nearest pub was! We honestly could not have asked for more. Brilliant from start to finish. Would highly recommend Richardsons. It's a big thank you from us."
 
 
Team:
Thomo and crew.
 
 
 

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