Farrer & Fenwick Removals

Rivernook, Sunnyside
Walton-on-thames
Surrey
KT12 2ET

51.3975, -0.4030

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
127 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 127 reviews since 2009
 
 
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team on both days were excellent in spite of 1st day very wet!! My property was handled with care, packing very good and I was consulted along the way, great care taken moving in on new carpets!!"   more
 
" Farrer & Fenwick Removals were excellent. They were professional, polite, fun but also swift and hard working. They managed all the packing and deconstruction of furniture etc. No breakages, no wall s...."   more
 
" I have used Farrer & Fenwick twice in the last 18 months. They were extremely efficient, punctual and very pleasant and helpful. "   more
 
" The removal company and team far exceeded our expectations. They were absolutely first class and we strongly recommend them. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

aspects 3
attention 4
attitude 6
better 3
boxes 3
brilliant 3
care 4
careful 3
certainly 4
cheerful 3
courteous 7
courtesy 3
crew 5
definitely 4
detail 3
difficult 3
efficient 16
especially 3
excellent 27
experience 8
fantastic 8
Farrer 17
Fenwick 16
finish 3
free 3
friendly 18
friends 3
fun 4
good 9
great 10
hard 9
helpful 24
highly 10
packing 8
pleasant 6
pleased 10
pleasure 6
polite 9
professional 17
really 6
recommend 18
recommended 8
removal 19
service 25
team 20
Thank 6
thanks 8
trouble 8
working 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Feb 2018
Recommended by customer in KT23
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.293086, -0.376066
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Down sizing from a family 4 bed detached to a 2 bed terrace (Lovely).

Quite a challenge after 33 years.
 
Cost: £1224

"The team on both days were excellent in spite of 1st day very wet!!
My property was handled with care, packing very good and I was consulted along the way, great care taken moving in on new carpets!!"
 
 
 
 
 
 


Review 19 Jan 2018
Recommended by customer in KT10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3613, -0.3278
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our 2000sqft 4 bed house to similar size house a few miles away. Our moves spend a day or so doing external garden stuff and a couple of day on the full internal move.
 
Cost: £3500

"Farrer & Fenwick Removals were excellent. They were professional, polite, fun but also swift and hard working. They managed all the packing and deconstruction of furniture etc. No breakages, no wall scrapes etc. Top marks and I would happily refer them for business. This is the 2nd time we've used them. "
 
 
 
 
 
 


Review 22 Dec 2017
Recommended by customer in KT31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a ground floor flat to a Victorian cottage. Although the cottage had narrow doors and stairs they had no problems.
 
Cost: £870

"I have used Farrer & Fenwick twice in the last 18 months. They were extremely efficient, punctual and very pleasant and helpful. "
 
 
 
 
 
 


Review 18 Dec 2017
Recommended by customer in SY4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.8075, -2.7931
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large two stage move from Surrey to Shropshire.
 
Cost: £5184

"The removal company and team far exceeded our expectations. They were absolutely first class and we strongly recommend them. "
 
 
 
 
Team:
Jason Steve Tommy
 
 
 


Review 13 Dec 2017
Recommended by customer in KT11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3407, -0.3811
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very diligent, respectful friendly and efficient staff. The least stressful move I've ever had!
 

"Moving a very full 5 bed room, 4 reception room house."
 
 
 
 
Team:
Anthony Dan Will
 
 
 


Review 1 Dec 2017
Recommended by customer in KT24
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.2626, -0.4363
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our old house had a very steep drive - they found a good solution to loading the van - extra hard work! Fully packing service and removal.
 
Cost: £2650

"Extremely supportive service from the office and to our packers and removers. Very courteous men, friendly, polite and couldn't have been more helpful. We couldn't fix a date very far in advance and they accommodated the situation really well.




"
 
 
 
 
Team:
Mike Anthony Dan
 
 
 


Review 2 Nov 2017
Recommended by customer in KT11
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.3310, -0.4118
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
* Week 1 some personal effects into storage
* Week 2 live move
* Including piano move to a friends house and numerous plant pots to new home.
 
Cost: £3180

"Very friendly, very efficient, very professional and the movers team took a great deal of care - nothing damaged!
"
 
 
 
 
Team:
Tony Danny Mar
 
 
 


Review 16 Aug 2017
Recommended by customer in BN16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8103, -0.5033
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move-all packing carried out by removals.
 
Cost: £2000

"The two guys were brilliant-all packing amazing and unpacking at new address superb. Nothing whatsoever damaged and they ever suggested where to put our furniture. We wouldn't hesitate in recommending this company."
 
 
 
 
Team:
Dan Nigel
 
 
 


Review 7 Aug 2017
Recommended by customer in TN34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.8776, 0.5827
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move consisted of 2 stages-old house to storage and then storage to new house(4 weeks later).
 
Cost: £2200

"Farrer and Fenwick provided the ideal service-stress free, courteous, professional, helpful, caring, friendly, on schedule and competitively priced.
A great job-highly recommended."
 
 
 
 
Team:
Dan
 
 
 


Review 31 Jul 2017
Recommended by customer in KT8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4023, -0.3692
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Was professional from start to finish crew where happy, helpful and very efficient all done quickly, carefully, and with much thought, down to the box of tea, coffee, milk, sogou cups kettle which came off ___.
 
Cost: £1170

"Couldn't have asked for better service. I have to say we where very..impressed. nothing was too much trouble they thought of things I didn't all ran like clockwork definitely my first choice and highly recommended 100/100. "
 
 
 
 
 
 

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