Luxfords of Weybridge

Avro Way, Brooklands Business Park
Weybridge
Surrey
KT13 0XQ

51.3471, -0.4783

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
259 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 259 reviews since 2008
 
 
 
Packing & Handling
9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery
9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service
9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value
9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Friendly, efficient staff carried out the move and a high standard."   more
 
" It was done efficiently and quickly. The men were pleasant and polite."   more
 
" Everything was very well done - a bit of disaster. When the van hit a tree, but it was handled with professionalism and good humour."   more
 
" They were very experienced."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

aspect 3
belongings 4
better 5
bit 3
Boxes 8
brilliant 7
broken 3
care 6
careful 7
certainly 4
class 8
collection 3
competent 3
couldn’t 10
courteous 23
crew 17
delighted 6
efficient 25
excellent 51
experience 6
extremely 13
fantastic 9
fault 6
finish 6
Friendly 29
furniture 8
good 23
Great 6
happy 12
helpful 41
highly 16
Luxfords 66
packed 6
packing 7
pleasant 8
pleased 12
polite 22
professional 26
Really 7
received 6
recommend 30
recommended 7
removal 19
satisfied 13
service 72
storage 11
stress 9
stressful 6
team 25
trouble 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Mar 2017
Recommended by customer in KT23
51.2813, -0.3794
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move between two properties five miles apart.
 
Cost: £984

"Friendly, efficient staff carried out the move and a high standard."
 
 
 
 
 
 


Review 17 Jan 2017
Recommended by customer in KT13
51.3729, -0.4390
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Went smoothly.
 
Cost: £857

"It was done efficiently and quickly.
The men were pleasant and polite."
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in KT14
51.3311, -0.5133
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Superb staff ably and charmingly captained by a young man.
Nothing was broken - our valuable grandfather clock and my precious grand piano were treated very well.
 
Cost: £4000

"Everything was very well done - a bit of disaster.
When the van hit a tree, but it was handled with professionalism and good humour."
 
 
 
 
 
 


Review 6 Dec 2016
Recommended by customer in BD23
53.9622, -1.9989
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
All house content.
 
 
 
 
 


Review 6 Nov 2016
Recommended by customer in KT14
51.3414, -0.4730
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The crew dismantled my great-uncles wooden desk-expertly and moved the chair.
 
Cost: £150

"They were very experienced."
 
 
 
 
 
 


Review 30 Oct 2016
Recommended by customer in EX16
50.9697, -3.5039
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was from Surrey to Mid-Devon and involved the use of two vehicles as the access to the property was restricted by narrow roads and 3 ton weight limits on the bridges.
 
Cost: £4530

"Both office staff and moving crew were efficient and courteous at all times."
 
 
 
 
 
 


Review 12 Sep 2016
Recommended by customer in GU22
51.3292, -0.5111
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move out to storage went very smoothly-crew were excellent. Same from storage to new property.
 

"Crews on_____occasions were very professional and caring, right from the survey, to booking, to the removals,e thoughtful and extremely helpful."
 
 
 
 
Team:
Jason Graham Dan Mark
 
 
 


Review 8 Sep 2016
Recommended by customer in HP22
51.7651, -0.7473
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Domestic move. No particular challenges. Full packing service.
 
Cost: £2300

"Excellent service. Can't fault any aspect of it."
 
 
 
 
 
 


Review 16 Aug 2016
Recommended by customer in PO16
50.8496, -1.1192
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1670
 
 
 
 


Review 9 Jun 2016
Recommended by customer in KT16
51.3896, -0.4970
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 10 Apr 2016
Recommended by customer in BN16
50.8058, -0.5166
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
4 bed house to 4 bed house
 
Cost: £2800

"Excellent, excellent, excellent Luxfords made it straight forward."
 
 
 
 
 
 


Review 14 Mar 2016
Recommended by customer in KT11
51.3257, -0.3956
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
All handled very smoothly including some feats of human flexibility to get some larger pieces or furniture out of a small house.
 

"Wonderful team, good service from central office. Two missing items reported but no response received from Luxfords. Have been chased."
 
 
 
 
 
 


Review 1 Mar 2016
Recommended by customer in KT14
51.3311, -0.5092
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £2387
 
 
 
 


Review 3 Feb 2016
Recommended by customer in TS7
54.5215, -1.1729
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 7 Dec 2015
Recommended by customer in SW10
51.4837, -0.1782
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Excellent, courteous and careful service. Thanks you."
 
 
 
 
 
 


Review 7 Dec 2015
Recommended by customer in IB30
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from Surrey to Suffolk involving an enamor amount of goods over a period of 5 days.
 
Cost: £5300

"The move went perfectly; extremely well - planned and executed, and everything was clearly labelled, very carefully packed and delivered to the correct location in our new home. Luxfords team was absolutely first class. "
 
 
 
 
 
 


Review 2 Nov 2015
Recommended by customer in GU22
51.3263, -0.5264
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved out of our home for 5 months to allow building works to be carried out.
 
Cost: £3600

"We must compliment your company on excellent and professional service. Attention to detail was perfect. A good all round helpful service."
 
 
 
 
 
 


Review 7 Sep 2015
Recommended by customer in SG14
51.8556, -0.1176
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Household move at relatively short notice.
 
Cost: £1953

"Quite expensive. Team were friendly, obliging and efficient."
 
 
 
 
 
 


Review 28 Aug 2015
Recommended by customer in BS8
51.4511, -2.6310
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Surrey – Bristol 3 vehicles full pack over 4 days. Some heavy items eg. Anvil piano.
 

"Good, polite & efficient service, most personnel friendly (one or two quiet & reserved but always polite & correct) impressive work rate!"
 
 
 
 
 
 


Review 23 Jun 2015
Recommended by customer in KT15
51.3695, -0.4852
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
American fridge/freezer from kitchen to garage including removing kitchen door & re-changing afterwards.
 
Cost: £104

"Team were courteous, efficient and helpful."
 
 
 
 
 
 

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