Roy Jacks Removals & Storage Ltd

Unit 5, Anderson Trading Estate, Croft Street
Widnes
Cheshire
WA8 0NQ

53.3591, -2.7321

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
224 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 224 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Moved house this week, using Roy Jacks. Wonderful service from start to finish...prompt, kind, thorough, thoughtful and jolly with it. It was a difficult and complicated house to move out of and the...."   more
 
" The whole experience was pleasant from the initial contact to the delivery at my new address The removal men were kind, courteous and extremely helpful. They lifted some heavy solid oak furniture ...."   more
 
" The move was handled efficiently, skilfully and courteously with all involved showing a very helpful attitude at what could have been a very stressful time."   more
 
" Excellent service, very helpful and friendly team. Did everything with care and attention. Would definitely use again and highly recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 71%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 84%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 67%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 5
amazing 5
arrived 8
belongings 7
best 7
boxes 5
brilliant 9
care 10
carefully 5
certainly 5
courteous 10
definitely 11
easy 6
efficient 14
efficiently 6
Excellent 39
experience 12
extremely 14
family 10
Fantastic 13
finish 15
friendly 37
friends 9
furniture 11
good 24
great 14
guys 18
happy 16
hard 10
helped 9
helpful 47
highly 26
Jacks 58
just 12
lads 17
pleased 12
polite 14
professional 33
Really 13
recommend 59
recommended 14
removal 38
Removals 15
Roy 57
service 74
storage 11
stress 15
stressful 18
team 36
thank 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 31 Oct 2017
Recommended by customer in CH52
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.1912, -3.0198
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 storey house Extremely heavy woodworking equipment plus glass fusing kiln 23 years of accumulated stuff Less than a week''s notice!
 
Cost: £2400
 

"Moved house this week, using Roy Jacks.
Wonderful service from start to finish...prompt, kind, thorough, thoughtful and jolly with it.
It was a difficult and complicated house to move out of and the whole teamís attitude stayed positive and supportive.
Many thanks to Damian for sorting it so fast.
And huge thanks to Rob, Frank, Gary and Dave for the move.
Would highly recommend ."
 
 
Team:
Damien and Rob, Frank, Gary and Dave
 
 
 


Review 17 Aug 2017
Recommended by customer in TR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.2609, -5.2837
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from Liverpool to Cornwall it was a big move but I was delighted with the service from Roy Jacks.
 
Cost: £1650
 

"The whole experience was pleasant from the initial contact to the delivery at my new address

The removal men were kind, courteous and extremely helpful. They lifted some heavy solid oak furniture and had to carry it up a flight of stairs.

I would recommend Roy Jacks Removals without reservation
"
 
 
 
 


Review 15 Aug 2017
Recommended by customer in L19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.3636, -2.9083
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved house from Southport to the Grassendale area of South Liverpool. I am a Methodist Minister and the move involved a large quantity of books as well as two bulky musical instruments - a piano and organ.
 
Cost: £1728
 

"The move was handled efficiently, skilfully and courteously with all involved showing a very helpful attitude at what could have been a very stressful time."
 
 
Team:
Frank, Paul, David
 
 
 


Review 11 Aug 2017
Recommended by customer in LA9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.3276, -2.7473
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move 70 miles, 4 bed house move
 
Cost: £960
 

"Excellent service, very helpful and friendly team. Did everything with care and attention. Would definitely use again and highly recommend."
 
 
 
 


Review 10 Aug 2017
Recommended by customer in CH65
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.2872, -2.8927
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from one 1st floor apartment to another. Roy Jacks took care of taking furniture apart and putting back together and also a challenge with a few large items which they managed to get in
 
Cost: £640
 

"I have used these two times now and both times have I had amazingly helpful and professional guys taking very good car of my things and making sure all went smooth and problem free. My absolute recommendations!"
 
 
 
 


Review 25 Jul 2017
Recommended by customer in WA5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
53.3991, -2.6215
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 

"I have to say that the two guys that helped to move me on Friday 14th were excellent but felt heart fully sorry for them the guy that surveyed the move did not express how long the walk from my old house to where they were able to park the lorry was quite a distance away they came at 8am and did not finish packing up a two bed chalet till nearly 3.30pm that is without a break. we then had to travel through Warrington rush hour so eventually got me unpacked at 7.30 at night. They were exceptional. they went above and beyond and are a credit to the company. It is a shame that the surveyor who priced the move didn't work as hard in ensuring the staff are not expected to work as the guys did
Thank you to the company and I hope this feed back reaches the two guys"
 
 
Team:
forgotten their names sorryone was from down south with peircings the other was from Liverpool both excellent
 
 
   Business Reply:

Dear Mrs H

Thank you for your review.
We have tried contacting you regarding these comments as we are a little unsure as to why you were under the impression that the staff were unaware of the acccess issues at your property.
We have the original paperwork which you signed on the day of your removal, this paperwork is very clear about the 60 yd walk through trees to your property and due to this, we sent 2 x 3.5t vans.
If you could please get back in touch with us so we can get to the bottom of this, it would be greatly appreciated.

Many thanks
Roy Jacks Removals
 


Review 19 Jul 2017
Recommended by customer in CH2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.2063, -2.8860
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3 bed end terrace which had an attic conversion - another flight of stairs - to 4 bed detached.

"Very friendly guys, laid back which helped keep stress levels down! Work completed in timely fashion too! They were really happy and obviously enjoyed their jobs, made moving house really easy! Definitely recommend to others and use again!"
 
 
 
 


Review 11 Jul 2017
Recommended by customer in L14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.4165, -2.8958
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 of us Moved from a 3 bed terrace to a 4 bed house a couple of miles away. This included children''s garden toys such as a trampoline and netball post. All beds and wardrobes were dismantled and rebuilt.
 
Cost: £630
 

"I have used Roy Jacks three times now and didn't even get a quote from anyone else this time. I cannot recommend them enough. They make one of life's most stressful times so painless. The men who arrive on the day are so helpful, careful and considerate. I couldn't recommend them highly enough and have recommended them to friends several times who have later thanked me because they had such a good experience too."
 
 
Team:
Ray and Gary
 
 
 


Review 10 Jul 2017
Recommended by customer in WA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
53.3643, -2.7755
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed three storey house to a 3 bed semi. Very difficult staircase in the 4 bed.
 
Cost: £660
 

"A very difficult move made very easy by Joe and Dave. Very helpful and pleasant chaps"
 
 
Team:
Joe and Dave
 
 
 


Review 10 Jul 2017
Recommended by customer in WA8

 I'm: Male 

53.3832, -2.7418
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent professional and friendly service as always.

"Excellent professional and friendly service as always. Would recommend them to anyone"
 
 
Team:
Rob and Paul
 
 
 

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