Headington Carriers Limited

Upper Campsfield Road
Woodstock
Oxfordshire
OX20 1QG

51.8439, -1.3273

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
8 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 8 reviews since 2015
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have used Headington Carriers a lot over the past year. They offer a very good valuable for money service. All of their staff in every department are extremely helpful and efficient."   more
 
" Headington Carriers were very helpful from beginning to end. Happy to provisionally book me in as our moving date kept changing! Turned up on time. Nothing too much trouble. Everything in van and in n...."   more
 
" We had a few quotes and Headington Carriers were a reasonable price and we'd had a recommendation from a friend. I have a chronic illness and was dreading moving from Oxford to Norwich but I needn't...."   more
 
" I would be happy to recommend this company. The office staff were helpful and responded quickly and politely. The removal men were prompt, efficient, courteous and did an excellent job all round....."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 75%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 75%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 62%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 75%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 71%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 57%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

amazed 2
Carriers 4
class 3
efficient 2
excellent 2
good 2
happy 2
Headington 4
helpful 4
highly 3
packing 2
recommend 3
removal 3
service 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Nov 2017
Recommended by customer in OX3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.7639, -1.2198
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Headington Carriers have undertaken a number of office relocations for us over the past year. Some of these have been smaller same site office relocations and others have been cross-site large scale office relocations. The larger office relocations have seen up to 100 staff members relocated.

"We have used Headington Carriers a lot over the past year. They offer a very good valuable for money service. All of their staff in every department are extremely helpful and efficient."
 
 
Team:
Sean Willoughby, Sally Griffin, Kev James, Mark Bradford, Glen Boy, Darren Buckle, Lewis Upton, Steve Duke, Lee Trinder, Liam Radford.
 
 
 


Review 16 Nov 2017
Recommended by customer in Ox25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.9273, -1.2622
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move went like clockwork. Company turned up when they said they would and got straight to work. Nice bunch of blokes happy to get on with their jobs.
 
Cost: £1400
 

"Headington Carriers were very helpful from beginning to end. Happy to provisionally book me in as our moving date kept changing! Turned up on time. Nothing too much trouble. Everything in van and in new house by lunchtime. First time I have ever used a Removal Company and I was very pleased. Would highly recommend. Only suggestion I would say is read the paperwork incase there are problems on the day as the gentleman who gave me the quote did not go through any of that whereas another company who quoted me did spend time talking about insurance/costs if we were unable to gain access to new house etc. Because I was going to a new build I knew that we would be OK getting in by lunchtime."
 
 
Team:
Sorry didn't catch their names - Headington Carriers.
 
 
 


Review 17 Oct 2017
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5539, 1.2324
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Oxford to Norwich with a lot of books!

"We had a few quotes and Headington Carriers were a reasonable price and we'd had a recommendation from a friend. I have a chronic illness and was dreading moving from Oxford to Norwich but I needn't have worried because Headington Carriers were excellent and professional from start to finish.
We had the full packing service which was brilliant. Brett packed the whole flat in half a day, a job which would have taken us months!
On removals day Brett and Ashley arrived on time, packed up the lorry with all our worldly goods from two locations and they even managed to unload it in the new house in Norwich on the same day! We were amazed!
At all times they were friendly, helpful and professional and I couldn't recommend them highly enough. Thank you everyone at Headington Carriers for an easy, stress-free move!"
 
 
Team:
Daniel Barrett, Sally Griffin, Brett and Ashley.
 
 
 


Review 14 Feb 2017
Recommended by customer in OX5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.8716, -1.2765
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move, village to village. Small house & garage contents to larger house.
 
Cost: £1400
 

"I would be happy to recommend this company. The office staff were helpful and responded quickly and politely. The removal men were prompt, efficient, courteous and did an excellent job all round. No breakages, and no complaints from me. A good sense of humour too!"
 
 
Team:
James, Sharman, Steve, Brett, Craig, Alan.
 
 
 


Review 14 Feb 2017
Recommended by customer in OX25
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.9281, -1.2637
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two day move, from oxford to oxford, + packing
 
Cost: £750
 

"This is the third time we have used Headington carriers, once again first class service.Amazed at the speed and quality of the packing and can confirm not one single breakage. I couldn't speak any more highly of the team.

AAAAAAAAAAAA****************"
 
 
Team:
james, sean , dave
 
 
 


Review 7 Apr 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 28 Mar 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"First class removal service"
 
 
 
 


Review 5 Feb 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"A******************************************* Top class service"
 
 
 
 

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