Broadland Windows Ltd

148 Hellesdon Park Road, Drayton High Road
Norwich
Norfolk
NR6 5DR

52.6532, 1.2565

Replacement Doors/Windows & Conservatories

Listed under:  Conservatories, Doors, Double Glazing, Windows / Window Fitters
99% recommended   Rating 9.6/10
468 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 468 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fabulous job. Friendly people. Tidied up after themselves. Punctual."   more
 
" Excellent service all round."   more
 
" The service was excellent as ever. The windows were of good quality and any damage to the plaster was repaired. The windows look fantastic and make such a difference to the warmth and look of the hous...."   more
 
" Workman were very good and hard working."   more
 
About Us


Broadland Windows & Conservatories was established in 1974.

We manufacture all hardwood & aluminum products ourselves and hand-finish all items so that bespoke trims, inner window boards and the like will be a perfect match. Our uPVC system offers stylish sight lines and high security at an affordable price.

With Broadland Windows you will benefit from an unrivalled level of choice. Our professional advisor's help you choose the best options for enhancing your property and its value. You can choose from a wide range of colours, mouldings, handles and glazing.

We are members of FENSA and the GGF and we operate from our Norwich showroom and factory. All our installers hold MTC Cards which is Regulation from 1st June 2015.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 11
arrived 8
attention 7
Brilliant 5
Broadland 70
clean 15
customer 10
definitely 10
delighted 21
door 13
doors 10
efficient 23
Excellent 97
finish 18
finished 10
fitted 10
fitter 15
fitters 20
fitting 14
Friendly 39
good 81
great 13
Happy 27
hard 13
helpful 32
highly 15
initial 15
installation 45
old 11
pleased 57
polite 23
pressure 10
problems 11
product 34
products 13
professional 49
quality 57
really 10
recommend 40
sales 14
satisfied 32
second 13
service 94
standard 21
team 24
Thank 14
tidy 32
window 22
windows 109
workmanship 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jan 2018
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
52.6764, 1.2114
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and doors.
 
Cost: £14500

"Fabulous job.
Friendly people.
Tidied up after themselves.
Punctual."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Male 
52.7169, 1.0627
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced double patio doors.
 
Cost: £1511

"Excellent service all round."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6630, 1.1085
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing double glazed windows in a old conservatory.
 
Cost: £8685

"Workman were very good and hard working."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6482, 1.2803
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of two windows. One very large bay window and a smaller window, double glazed hardwood windows.
 
Cost: £4950

"The service was excellent as ever. The windows were of good quality and any damage to the plaster was repaired. The windows look fantastic and make such a difference to the warmth and look of the house."
 
 
 
 
 
 


Review 13 Dec 2017
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6773, 1.6864
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One window car port.
 
Cost: £600
 
 
 
 


Review 12 Dec 2017
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6090, 1.2876
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £5500
 
 
 
 


Review 8 Dec 2017
Recommended by customer in NR27
52.9185, 1.3433
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Make and install Bi-fold doors (three doors) to back of house, inclusive of internal blinds.
 
Cost: £4700
 
 
Team:
Lee Greg
 
 
 


Review 1 Dec 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6292, 1.2810
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £10600

"Always polite and informative. We were given helpful friendly advice when choosing our new windows and plenty of time to decide. All staff were very efficient. No problems at all. Thank you. "
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.9512, 1.0890
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £6329

"Very good service."
 
 
 
 
 
 


Review 29 Nov 2017
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5247, 1.1665
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and replace 19 off windows with UPVC sash windows installed in check where possible, and with new cills and window trims.
Install bifold door on dinning room.
 
Cost: £27986

"We were delighted with the quality of the installed products.
The few difficulties (expected in a period property) were dealt with swiftly, and adjustments to scan disclosed before action taken.
Very satisfied with our treatment by Broadland."
 
 
 
 
 
 

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