Broadland Windows Ltd

148 Hellesdon Park Road, Drayton High Road
Norwich
Norfolk
NR6 5DR

52.6532, 1.2565

Replacement Doors/Windows & Conservatories

Listed under:  Conservatories, Doors, Double Glazing, Windows / Window Fitters
99% recommended   Rating 9.6/10
458 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 458 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent company to deal with. "   more
 
" The service was fabulous from beginning to end. Having had bad experiences with quotes from other companies. ROD came in, measured up, emailed the price and details within 6 hours, we signed up the fo...."   more
 
" From my initial telephone enquiry until completion of the job it was all done extremely well. "   more
 
" Very good work by a pleasant team. Efficient time keeping and a good tidy up."   more
 
About Us


Broadland Windows & Conservatories was established in 1974.

We manufacture all hardwood & aluminum products ourselves and hand-finish all items so that bespoke trims, inner window boards and the like will be a perfect match. Our uPVC system offers stylish sight lines and high security at an affordable price.

With Broadland Windows you will benefit from an unrivalled level of choice. Our professional advisor's help you choose the best options for enhancing your property and its value. You can choose from a wide range of colours, mouldings, handles and glazing.

We are members of FENSA and the GGF and we operate from our Norwich showroom and factory. All our installers hold MTC Cards which is Regulation from 1st June 2015.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 10
arrived 8
attention 7
Brilliant 5
Broadland 69
clean 15
customer 10
definitely 10
delighted 20
door 13
doors 10
Efficient 22
Excellent 95
finish 18
finished 10
fitted 10
fitter 15
fitters 20
fitting 14
friendly 37
Good 78
great 13
Happy 27
hard 12
helpful 31
highly 15
initial 15
installation 45
old 11
pleased 57
polite 22
pressure 10
problems 10
product 34
products 12
professional 49
quality 55
really 10
recommend 40
sales 14
satisfied 31
second 13
service 91
standard 21
team 24
Thank 13
tidy 32
window 22
windows 107
workmanship 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5795, 1.0618
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement timer frame window.
 
Cost: £1230

"Excellent company to deal with. "
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in WR28
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had all windows and doors replaced in our 4 bed detached house. 12 windows and 2 doors.
 
Cost: £7615

"The service was fabulous from beginning to end. Having had bad experiences with quotes from other companies. ROD came in, measured up, emailed the price and details within 6 hours, we signed up the following day. David, the surveyor came approx 2 weeks later and was just as friendly and helpful as Rod.
Timescales quoted were always kept to and 10 weeks from the date of order. Our windows and doors were fitted over 3 days by Malcolm, Steve and Mark. All were friendly, tidy and helpful at all times.
I would totally recommend this co to anyone I know. They all did exactly what was promised at a competitive price. I can't thank them all enough. Wonderful throughout. Thank you so much! "
 
 
 
 
Team:
Malcolm Steve Rod David Mark
 
 
 


Review 13 Nov 2017
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6436, 1.2962
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplying and fixing a replacement UPVC door.
 
Cost: £880

"From my initial telephone enquiry until completion of the job it was all done extremely well.

"
 
 
 
 
 
 


Review 9 Nov 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6190, 1.2666
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 4 windows and unpacked emergency repair of a lintel.
 
Cost: £2900

"Very good work by a pleasant team. Efficient time keeping and a good tidy up."
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in NR18
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5808, 1.1317
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of kitchen window sill and surround, also living room window.
 
Cost: £1090

"Happy with the fitting service and product so that."
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6556, 1.3110
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 windows - bedrooms.
 
Cost: £1100

"Excellent fitters who arrived punctually, carried out the work quickly and efficiently.

They were pleasant and polite and left the house tidy. They showed me how to operate the windows. I cant remember their names but they were very good at their job. "
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.4056, 0.9916
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and french doors.
 
Cost: £7986

"Very pleased with the windows and doors and the excellent installation."
 
 
 
 
Team:
Barry Nottram
 
 
 


Review 3 Nov 2017
Recommended by customer in NR14
52.5629, 1.3347
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 X patio door/window and 1 window replaced in hardwood.
 
Cost: £3344

"Excellent service and high standard of work."
 
 
 
 
 
 


Review 30 Oct 2017
Recommended by customer in NR26
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9376, 1.2189
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows to garage and replacement side windows to large bay.
 
Cost: £1460

"Beautiful"
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6062, 1.2742
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of windows, porch and front door.
 
Cost: £5700

"Excellent throughout. Very impressed with the service and standard of work. Very professional, tidy and good attention to detail. Would definitely recommend. "
 
 
 
 
 
 

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