Canary Guttering

3 Woodhill Rise
Norwich
Norfolk
NR5 0DD

52.6454, 1.2417

Replacement Fascias, Soffits and Guttering

Listed under:  Builders, Fascias, Bargeboards & Soffits, Fencing Contractors, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Property Maintenance
99% recommended   Rating 9.6/10
389 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 389 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Experienced quality work, polite, humor, professional."   more
 
" This is the third time I have used Canary Guttering and again they did a good job and completely tidied up afterwords."   more
 
" Canary Guttering have done replacement soffits, fascia's and guttering and done a top class job. Very neat and tidy and good fun to have around too! We have had them back to do further works on fitti...."   more
 
" On time, polite and got on with the job. Very pleased. No mess left afterwards. "   more
 
About Us


Matthew Sayer from Canary Guttering explains how the Norfolk Trusted Trader scheme and the reviews published by Referenceline have helped expand his business and give more confidence to customers who may be wary of dealing with a trader for the first time.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 84%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 54%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 10
agreed 14
Arrived 29
Canary 27
Cheerful 12
clean 19
cleared 10
competent 8
courteous 8
definitely 14
efficient 57
efficiently 27
excellent 36
explained 13
extremely 8
fast 12
fixed 8
Friendly 83
friends 9
good 57
great 11
gutter 13
Guttering 43
gutters 10
happy 24
hard 8
helpful 33
highly 12
honest 11
man 8
manner 8
Matthew 10
needed 14
Nice 10
pleasant 16
pleased 27
polite 21
problem 18
problems 9
professional 36
prompt 24
promptly 13
Punctual 8
Quick 26
quickly 22
recommend 52
recommended 16
satisfied 16
service 81
tidy 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6403, 1.3014
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New guttering.
 
Cost: £120

"Experienced quality work, polite, humor, professional."
 
 
 
 
 
 


Review 16 Nov 2017
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.5711, 0.8197
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace side and front boarding on dormer window and re-cement tiles in roof valley.
 
Cost: £600

"This is the third time I have used Canary Guttering and again they did a good job and completely tidied up afterwords."
 
 
 
 
 
 


Review 7 Nov 2017
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6738, 1.3571
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement soffits, fascia''s and guttering. Also further works on fitting a covered shelter/roof over our patio.

"Canary Guttering have done replacement soffits, fascia's and guttering and done a top class job. Very neat and tidy and good fun to have around too! We have had them back to do further works on fitting a covered shelter/roof over our patio and again they've done an excellent job clearing up after themselves and leaving the whole area clean and tidy. Nice company and good prices, I would recommend them anytime."
 
 
Team:
Matthew Sayer
 
 
 


Review 3 Nov 2017
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6127, 1.2629
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters cleared around the entire house.
 

"On time, polite and got on with the job. Very pleased. No mess left afterwards. "
 
 
 
 
 
 


Review 30 Oct 2017
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6534, 1.2780
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full lawn and guttering for whole house
 
Cost: £2200

"Excellent work, first class service. Would recommend."
 
 
 
 
 
 


Review 25 Oct 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6676, 1.2542
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced front soak away pipe.
 
Cost: £500

"Very pleased with the work carried out."
 
 
 
 
 
 


Review 25 Oct 2017
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6397, 1.3263
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned out gutters. Washed down all fascias and windows.
 
Cost: £150

"Arrived on time and worked continuous until job done. Pleased with the result. Friendly and helpful. "
 
 
 
 
Team:
1
 
 
 


Review 19 Oct 2017
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.7291, 1.3724
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to gutter.

 
Cost: £50

"Very efficiently carried out in a friendly manner.
"
 
 
 
 
 
 


Review 6 Sep 2017
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6738, 1.3571
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of fascias, sofits and gutters.
 
Cost: £4900

"Good price. Turned up when he said and stayed until the job was complete. Neat and tidy workers and worked very hard. Arrived consistently at 8.00 each morning and worked until gone 6 very impressive. Good fun to have around as well!"
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6338, 1.4529
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned gutters and repaired where needed.
 
Cost: £50

"Friendly, prompt, efficient, good job done. Used Canary on previous oceasion.

"
 
 
 
 
 
 

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