Canary Guttering

3 Woodhill Rise
Norwich
Norfolk
NR5 0DD

52.6454, 1.2417

Replacement Fascias, Soffits and Guttering

Listed under:  Builders, Fascias, Bargeboards & Soffits, Fencing Contractors, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Property Maintenance
99% recommended   Rating 9.6/10
399 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 399 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Came exactly when expected to fix a blocked gutter. Cleared the issue quickly and for a reasonable fee."   more
 
" Excellent, efficient work by the 2 men. My house looks like new. I would thoroughly recommend Canary guttering. "   more
 
" Pipes renewed, paved area lifted and beautifully replaced so looks quite undistributed. Lawn area dug up to depth of 5 ft. Turf replaced very neatly. "   more
 
" Very friendly, clean and quick service. Used by recommendation of friend/neighbor."   more
 
About Us


Matthew Sayer from Canary Guttering explains how the Norfolk Trusted Trader scheme and the reviews published by Referenceline have helped expand his business and give more confidence to customers who may be wary of dealing with a trader for the first time.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 84%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 55%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 10
agreed 14
Arrived 29
Canary 28
Cheerful 12
clean 20
Cleared 11
competent 8
Courteous 8
definitely 14
Easy 8
efficient 59
efficiently 28
Excellent 39
explained 13
extremely 8
fast 12
fixed 8
friendly 85
friends 9
good 58
Great 11
gutter 14
guttering 44
gutters 10
happy 24
hard 8
helpful 34
highly 12
honest 11
man 8
manner 8
Matthew 10
needed 14
Nice 10
pleasant 16
pleased 27
polite 21
problem 19
problems 9
Professional 36
prompt 24
promptly 13
quick 27
quickly 24
recommend 53
recommended 16
satisfied 16
service 83
tidy 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Jan 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6330, 1.3465
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked guttering pipe.
 
Cost: £50

"Came exactly when expected to fix a blocked gutter.
Cleared the issue quickly and for a reasonable fee."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6320, 1.2203
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Gutter clearance and clean, whole of outside of house cleaned, windows cleaned.
 
Cost: £200

"Excellent, efficient work by the 2 men.
My house looks like new.
I would thoroughly recommend Canary guttering. "
 
 
 
 
 
 


Review 22 Dec 2017
Recommended by customer in NR9
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.5992, 1.1711
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock drainage system. Roof had grown into pipes. Had not been working for some considerable time.
 

"Pipes renewed, paved area lifted and beautifully replaced so looks quite undistributed. Lawn area dug up to depth of 5 ft. Turf replaced very neatly. "
 
 
 
 
 
 


Review 22 Dec 2017
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6864, 1.2143
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of broken guttering and renewal of broken parts. Also cleaned guttering and unblocked down pipe @ no charge.
 

"Very friendly, clean and quick service. Used by recommendation of friend/neighbor."
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in NR6
52.6712, 1.3032
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired guttering in 3 places.
 
Cost: £60
 
 
 
 


Review 19 Dec 2017
Recommended by customer in NR1
52.6211, 1.2890
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared out down pipe/ added stop end. (guttering).
 
Cost: £50

"Job done quickly and efficiently on freezing cold day. Will contact than again if need to."
 
 
 
 
 
 


Review 12 Dec 2017
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6646, 1.4741
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace fence posts and gutter joint.
 
Cost: £250

"Easy to deal with, and did an excellent job."
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in NR12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.7685, 1.4092
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace guttering.
 
Cost: £520

"Friendly service.
Good communication.
Good work carried out."
 
 
 
 
 
 


Review 8 Dec 2017
Recommended by customer in NR2
52.6364, 1.2711
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A leaking joint in the gutter at the front of the house.
 
Cost: £50

"A swift response to my request for them to look at the problem. A date was arranged and was kept. "
 
 
 
 
 
 


Review 28 Nov 2017
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of brackets and gutter.
 

"Excellent, efficient and helpful. "
 
 
 
 
 
 

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