John James Roofing Services

74e Gray Street, Broughty Ferry
Dundee
Angus
DD5 2BP

56.4666, -2.8735

Roofers

Listed under:  Cladding, Roofers / Roofing
99% recommended   Rating 9.7/10
1375 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1375 reviews since 2008
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" John James is very reliable and has never let us down in over twenty years."   more
 
" Excellent job as usual."   more
 
" Reliable, efficient, customer focused, prompt service, very impressed. Highly recommended."   more
 
" Always use this local firm when need roof repairs, work is top class and workmen courteous and helpful. The charges are very fair and reasonable. "   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 17
annual 32
arrived 23
c 30
check 31
cheerful 27
cheery 22
class 17
courteous 14
efficient 89
efficiently 40
Excellent 152
explained 18
friendly 155
good 133
Great 31
happy 38
helpful 55
Highly 26
honest 21
James 122
John 130
man 17
manner 22
mind 16
peace 15
pleasant 20
pleased 30
problem 14
problems 29
professional 51
prompt 39
promptly 17
Quick 22
quickly 21
reasonable 15
recommend 43
recommended 19
reliable 85
repair 18
roof 87
Roofing 16
satisfaction 22
satisfactorily 17
satisfactory 42
satisfied 65
service 251
smile 14
standard 29
usual 99
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 21 Nov 2017
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4810, -2.8315
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual small roof service including light repair work if necessary.
 
Cost: £49

"John James is very reliable and has never let us down in over twenty years."
 
 
 
 
 
 


Review 17 Nov 2017
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4975, -2.8997
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check roof, gutters and rhones and clean as necessary.
 
Cost: £49

"Excellent job as usual."
 
 
 
 
 
 


Review 17 Nov 2017
Recommended by customer in DD3
56.4850, -2.9907
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small roof service.
 
Cost: £49
 
 
 
 


Review 18 Oct 2017
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.5022, -2.7080
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof Check
 
Cost: £49
 
 
 
 


Review 16 Oct 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4707, -3.0263
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual Roof Check
 
Cost: £49

"Reliable, efficient, customer focused, prompt service, very impressed. Highly recommended."
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4701, -2.9169
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof check and service.
 
Cost: £49

"Always use this local firm when need roof repairs, work is top class and workmen courteous and helpful. The charges are very fair and reasonable. "
 
 
 
 
 
 


Review 10 Oct 2017
No Recommendation by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
56.4790, -2.8996
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in FK10
 My Age: 70 + 
 I'm: Male 
 I have known this business: Over 10 years 
56.1057, -3.7404
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £800
 
 
Team:
Kevin Stuart
 
 
 


Review 29 Sep 2017
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4701, -3.0028
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof service and gutter cleaning.
 
Cost: £98

"Excellent service. Very professional, friendly and courteous. Highly recommend."
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0813, -3.4213
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2880
 
 
Team:
Bryan Craig
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1