John James Roofing Services

74e Gray Street, Broughty Ferry
Dundee
Angus
DD5 2BP

56.4666, -2.8735

Roofers

Listed under:  Cladding, Roofers / Roofing
99% recommended   Rating 9.7/10
1363 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1363 reviews since 2008
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First class work and manners.Extremely pleasant man."   more
 
" The form has carried out a small roof service for many years and I trust them. "   more
 
" The regular service was carried out promptly and efficiently with Johns usual panache. He is always a very valuable visitor. "   more
 
" Great Friendly Service."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 17
annual 32
arrived 23
c 30
check 31
cheerful 27
cheery 22
class 16
efficient 88
efficiently 40
Excellent 150
Explained 18
Friendly 154
good 132
Great 31
happy 38
helpful 54
Highly 24
Honest 21
James 120
John 128
man 17
manner 22
mind 16
Peace 15
pleasant 20
pleased 30
problem 14
problems 29
professional 50
prompt 38
promptly 17
quick 22
quickly 21
reasonable 14
recommend 42
recommended 18
reliable 83
repair 18
roof 86
Roofing 16
satisfaction 22
satisfactorily 17
satisfactory 42
Satisfied 65
service 249
smile 14
standard 29
tidy 14
Usual 98
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 19 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4698, -2.9319
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof check and Rhones cleaned.
 
Cost: £49

"First class work and manners.Extremely pleasant man."
 
 
 
 
 
 


Review 19 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4804, -2.9192
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £49

"The form has carried out a small roof service for many years and I trust them. "
 
 
 
 
 
 


Review 12 Sep 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4739, -2.8437
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small roof service.
 
Cost: £49

"The regular service was carried out promptly and efficiently with Johns usual panache. He is always a very valuable visitor. "
 
 
 
 
 
 


Review 4 Sep 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4946, -3.0203
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small roof service.
 
Cost: £49

"Great Friendly Service."
 
 
 
 
 
 


Review 1 Sep 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
56.4730, -2.8648
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof service and Rhones.
 
Cost: £98
 
 
 
 


Review 30 Aug 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4985, -3.0044
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof check cleaned rhone pipes.
 
Cost: £49

"Excellent value and service very trust worthy. "
 
 
 
 
 
 


Review 30 Aug 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
56.4851, -2.8170
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
- Roof check (annual).
- Gutters cleared.
 
Cost: £49
 
 
 
 


Review 29 Aug 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.4765, -2.9460
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual roof check.
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4766, -2.9466
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Satisfied."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4762, -2.8834
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof check.
 
Cost: £49

"Very quick and good. With a smile."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1