John James Roofing Services

74e Gray Street, Broughty Ferry
Dundee
Angus
DD5 2BP

56.4666, -2.8735

Roofers

Listed under:  Cladding, Roofers / Roofing
99% recommended   Rating 9.7/10
1395 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1395 reviews since 2008
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Annual roof service carried out promptly and efficiently."   more
 
" Calls every year to arrange a roof check. They remind me which is great. Carry out health check on roof and do any repairs if required. Cant fault this service. Friendly and fair."   more
 
" Great service from John as always."   more
 
" This is an annual roof survey"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 17
Annual 34
Arrived 24
c 30
check 32
cheerful 27
cheery 22
class 17
courteous 14
efficient 89
efficiently 41
excellent 154
explained 18
friendly 156
Good 137
great 33
happy 39
helpful 55
Highly 26
honest 21
James 123
John 133
man 17
manner 22
mind 16
peace 15
pleasant 22
Pleased 31
problem 14
problems 29
professional 51
prompt 39
promptly 18
quick 22
quickly 21
reasonable 15
recommend 44
recommended 19
Reliable 85
repair 19
roof 91
roofing 16
satisfaction 22
satisfactorily 17
Satisfactory 42
satisfied 66
service 255
smile 15
standard 30
usual 100
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Feb 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4864, -2.9958
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Servicing roof.
 
Cost: £49

"Annual roof service carried out promptly and efficiently."
 
 
 
 
 
 


Review 14 Feb 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4777, -2.8844
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yearly roof check up.
 
Cost: £49

"Calls every year to arrange a roof check.
They remind me which is great.
Carry out health check on roof and do any repairs if required.
Cant fault this service.
Friendly and fair."
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.4666, -3.0167
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual roof service.
 
Cost: £49

"Great service from John as always."
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.4767, -2.9559
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof survey. Any displaced slates realigned -
notification of other work required.
 
Cost: £49

"This is an annual roof survey"
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4762, -2.8441
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small roof service.
 
Cost: £49

"Excellent work."
 
 
 
 
 
 


Review 2 Feb 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4727, -2.8679
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof check.
 
Cost: £50

"Good service."
 
 
 
 
 
 


Review 31 Jan 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4652, -2.8721
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Point chimney/wall.
Repair flashing as necessary.
 
Cost: £497
 
 
 
 


Review 26 Jan 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
56.4797, -2.8459
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Roof checked.
 
Cost: £49

"Have nothing to complain about(sorry).
He has always being very pleasant and just gets in with his work."
 
 
 
 
 
 


Review 17 Jan 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
56.4695, -2.9201
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Roof check.
Rhone clean.
 
Cost: £49

"Good as usual."
 
 
 
 
 
 


Review 15 Jan 2018
Recommended by customer in DD7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.5009, -2.7249
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof inspection and cleared down pipes and ensured they were still running.
 

"Work done professionally. Comments given. Good rapport."
 
 
 
 
 
 

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