Ainslie & Macaulay

East Grange Station House, Blairhall
Dunfermline
Fife
KY12 9PY

56.0833, -3.6108

Roofers

Listed under:  Gutters / Guttering, Roofers / Roofing, Slaters
96% recommended   Rating 9.6/10
114 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 114 reviews since 2012
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Yet again Colin carried out the repairs cleanly and professionally. He explained that one of the ___ was ___ and he would call back to finish it, when needed"   more
 
" We always receive excellent service."   more
 
" We have known of the business for many years and had no doubt that the work done would be very satisfactory. "   more
 
" Did not actually meet the team. But helpful and considerate via phone and email. Job completed very quickly."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 95%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 77%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

actually 2
agreed 3
Ainslie 11
appears 2
approachable 2
Arrived 3
boards 2
business 2
carrying 3
cement 2
clean 5
cleaned 2
Colin 2
contacted 2
definitely 5
efficient 6
efficiently 3
excellent 9
fine 3
friendly 6
future 5
good 11
Great 6
Happy 7
helpful 5
Macaulay 6
mess 3
occasions 3
pleasant 7
pleased 8
professional 10
prompt 7
quality 5
quickly 4
rain 3
really 3
recommend 14
recommended 3
reliable 6
repairs 4
roof 5
roofing 4
satisfied 3
service 14
standard 8
tidy 9
trust 4
waiting 3
workers 4
Workmanship 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jan 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean out gutters and valleys to both properties.
 
Cost: £132

"Yet again Colin carried out the repairs cleanly and professionally.
He explained that one of the ___ was ___ and he would call back to finish it, when needed"
 
 
 
 
 
 


Review 19 Oct 2017
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To renew cast iron gutters. To re-bed and point cement skew to replace slates.
 
Cost: £526

"We always receive excellent service."
 
 
 
 
 
 


Review 16 Oct 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0586, -3.5265
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install wire mesh around the chimney and valley
areas to prevent the birds from nesting. To re-fix the rear gutters back into place.
 
Cost: £390
 
 
 
 


Review 14 Jul 2017
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean out gutters and re-seal joint.
 
Cost: £108

"We have known of the business for many years and had no doubt that the work done would be very satisfactory. "
 
 
 
 
 
 


Review 5 Jul 2017
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To renew the felt on the dormer roof.
 
Cost: £715

"Did not actually meet the team. But helpful and considerate via phone and email. Job completed very quickly."
 
 
 
 
 
 


Review 12 Jun 2017
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0676, -3.4419
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To strip off tiles, battens etc. Renew these and retile roof back together.
 
Cost: £420

"Have been waiting for some really heavy and prolonged rain and the repair appears to be effective.
Many thanks

7/6/17."
 
 
 
 
 
 


Review 18 May 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.1170, -3.5781
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To renew felt flat roof, on the garage.
 
Cost: £1608

"The job was not straight forward as the new felt had to be successfully overlapped with existing, sound felt on the adjoining garage. Mr Ainslie was confident of doing this successfully. The job has proved sound through the winter since it was done last autumn."
 
 
 
 
 
 


Review 11 May 2017
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0432, -3.4146
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new new dry verge and ridge system
 
Cost: £1578
 

"Having obtained a few quotes, following being let down by someone due to do this work last year, I had a look at the Fife Council website and try one more company from their site. I am so glad I did. I was as able to have the work done with very little waiting time and at a fraction of the price quoted by others.

They came when promised, were pleasant and professional throughout, cleaned up afterwards and offered the best price. I wouldn't hesitate to recommend them or, to use them in future."
 
 
Team:
Colin
 
 
 


Review 6 Apr 2017
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install eaves guards under the roof tiles on the garage so the water sheds into the gutter. To install and new section of gutter to the rear and change several tiles.
 
Cost: £356

"Very prompt and professional service."
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in KY11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0664, -3.4488
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install tile vents to prevent condensation
 
Cost: £462

"Installed roof vents to stop condensation and after 5 weeks it appears to be successful. "
 
 
 
 
 
 

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