Peter Futter Roofing

17 Wells Close, Hainford
Norwich
Norfolk
NR10 3NB

52.7202, 1.2985

Roofers

Listed under:  Roofers / Roofing
99% recommended   Rating 9.9/10
604 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 604 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have used Peter fitter before and will do again. His competent, quick and friendly service is just what I want being a lady living on her own."   more
 
" Really excellent service responded to telephone message, Came quickly, Completed work on first visit. Price good and service really friendly. Cannot recommend Peter Futter enough."   more
 
" I have no hesitation in recomending Peter for his very good workmanship and his friendly manner. He did a great job at a fair price,and arrived well on time."   more
 
" Excellent service. Quick, clean, polite, reliable, excellent."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 45
C 30
certainly 26
cheerful 15
class 13
clean 22
courteous 20
Definitely 39
efficient 75
efficiently 30
excellent 124
Explained 20
extremely 20
fair 15
family 13
Fantastic 16
friendly 167
friends 20
Futter 72
good 101
great 43
happy 42
hard 22
helpful 43
highly 48
honest 21
informed 13
man 21
manner 13
Peter 232
pleasant 30
pleased 47
polite 38
problem 29
professional 75
prompt 48
Quick 38
quickly 47
Really 25
reasonable 39
recommend 152
recommended 34
recommending 33
reliable 55
roof 75
roofing 25
service 118
standard 36
Thank 33
tidy 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jun 2018
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.9070, 1.0830
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To strip section of roof around 2 velux windows.
Repeat around windows.
Unblock gutter down pipes and hopper.
Reseal missing pointing on some areas of used flashing work carried out on low level roof at rear of house.
I thank you very much for work and tea.
 
Cost: £490

"I have used Peter fitter before and will do again.
His competent, quick and friendly service is just what I want being a lady living on her own."
 
 
 
 
 
 


Review 5 Jun 2018
Recommended by customer in NR1
52.6154, 1.2977
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To refit small section of roof at rear of house I thank you very much for work and tea.
 
Cost: £80

"Really excellent service responded to telephone message, Came quickly, Completed work on first visit. Price good and service really friendly. Cannot recommend Peter Futter enough."
 
 
 
 
 
 


Review 31 May 2018
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6257, 1.2736
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To reset tile at top of roof. Plus unblock down pipe.
I thank you very much for work and tea.
 
Cost: £50

"I have no hesitation in recomending Peter for his very good workmanship and his friendly manner.
He did a great job at a fair price,and arrived well on time."
 
 
 
 
 
 


Review 21 May 2018
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6836, 1.3222
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To real valley and unblock down pipe.
I thank you very much for work and drink.
 
Cost: £60

"Very pleased with Peter's work.
Solved our problem in 24 hours from phone call.
Would not hesitate to recommend, good service and good price."
 
 
 
 
 
 


Review 21 May 2018
Recommended by customer in NR13
52.6645, 1.3818
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace broken tile and refit small section near velux window on main roof.
I thank you very much for work and tea.
 
Cost: £65

"Excellent service.
Quick, clean, polite, reliable, excellent."
 
 
 
 
 
 


Review 15 May 2018
Recommended by customer in NR5
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.644927, 1.233701
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean all ridge with wire brush.
Then seal all joints to hold ridge together with several tubes of Stixall.
I thank you very much for work and tea.
 
Cost: £220

"I would highly recommend Mr. Fuller.
He is very professional and reliable.
As came at the time agreed, carried out the work to a high standard and his charges one fair and reasonable.
I would have no hesitation in using him again if needed."
 
 
 
 
 
 


Review 5 May 2018
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6672, 1.3165
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roofing work carried out as detailed in earlier quatation which is now fully completed.
I thank you very much for work and great supply of tea and biscuits.
 
Cost: £1800

"Fantastic service, kind, considerate and reassuring."
 
 
 
 
 
 


Review 2 May 2018
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
52.67596, 1.234159
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To strip of small section of roof at side of house.
Reflect/batten re-tile changing faulty tiles.
I thank you very much for work and coffee.
 
Cost: £190

"Job well done.
Reliable and through.
Genuine trader."
 
 
 
 
 
 


Review 30 Apr 2018
Recommended by customer in NR7
52.6556, 1.3345
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair wholes in peel back and front.
I thank you for work and tea.
 
Cost: £60

"Very helpful and efficient.
Completed job on first viewing and price agreement."
 
 
 
 
 
 


Review 30 Apr 2018
Recommended by customer in NR1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6252, 1.3156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair peel and roof of chimney on main roof.
Thank you very much for work and tea.
 
Cost: £75

"Reliable and knowledgeable.
The work was carried out to a good standard."
 
 
 
 
 
 


Review 26 Apr 2018
Recommended by customer in NR17
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.515549, 0.999523
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean the moss off main roof and gutters. Then wash weather board on front gable end. I thank you very much for work and tea.
 
Cost: £225

"Excellent job, would recommend to anyone."
 
 
 
 
 
 


Review 19 Apr 2018
Recommended by customer in NR24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8572, 1.0371
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean moss of main roof then replace damaged tiles also.
Repair small section of felt in loft.
I thank you very much for work and tea.
 
Cost: £305

"I would recommend Peter Futter, without hesitation.
Peter was reliable, friendly and completed the repair/maintenance of our roof to a very high standard.
We will certainly be recommending peter to our friends/neighbors."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6292, 1.2773
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To change 6 broken slates around chimney plus sealant. I thank you very much for work.
 
Cost: £140

"Peter is professional, efficient and takes his time to get to know you."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6305, 1.3421
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To rake and repoint gable end at low level.
wire brush moss out of valley. I thank you very much for tea and work.
 
Cost: £90

"Excellent work as usual.
Recommend to all."
 
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.637483, 1.337738
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To dress down lead around chimney.
Then re-seal on high level roof.
I thank you very much for work and tea.
 
Cost: £130

"A first class job done in the promised timescale and at less than the estimated cost.
Would highly recommend Peter Futter."
 
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in NF4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and stick back several hip ridge with STIX all sealant.
Then re-point and stick odd bits of cement that have dropped out.
I thank you for work and tea.
 
Cost: £290

"Punctual, reliable, honest and a job well done."
 
 
 
 
 
 


Review 29 Mar 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6401, 1.3250
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-roofing work at mentioned property, that we talked about earlier.
I thank you very much for work and tea and biscuits.
 
Cost: £1550

"A sound professional job.
We are satisfied with all aspects and found him and his worker very cheerful and helpful."
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in NR7
52.6362, 1.3428
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and for 2 chimney cowling plus stick down tin pipe fitting.
I thank you very much for work and tea.
 
Cost: £160

"Clean and tidy worker.
Always helpful and pleasant.
Would recommended."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in NR1
52.6156, 1.2861
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace and repair all broken pin tiles on main front and rear section of roof.
I thank you very much for work and tea.
 
Cost: £360

"Peter did everything we asked of him with efficiency and a smile. Definitely recommend him to others. "
 
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in NR6
52.6611, 1.2575
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To stick back mission ridge on main roof. Also stick gable end tile down on porch roof.
Then repair 2 broken tiles on neighbors low level roof.
I thank you for work.
 
Cost: £110

"Peter was friendly, he completed the job quickly and to a high standard.
The work was of high quality."
 
 
 
 
Team:
1
 
 
 

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