Peter Futter Roofing

17 Wells Close, Hainford
Norwich
Norfolk
NR10 3NB

52.7202, 1.2985

Roofers

Listed under:  Roofers / Roofing
98% recommended   Rating 9.8/10
570 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 570 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Really happy with the work carried out and cost."   more
 
" Very good work and on time"   more
 
" Solved our problem quickly and effectively. One month on I can say that Peter's work was excellent and very good value. Also, very friendly and positive. Many thanks."   more
 
" We have used Peter before and I would not hesitate to recommend him."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 44
certainly 23
cheerful 14
class 12
clean 19
courteous 18
definitely 37
efficient 71
efficiently 29
excellent 117
Explained 20
extremely 20
fair 12
family 13
Fantastic 15
Fast 12
finished 12
friendly 159
friends 20
Futter 65
good 94
great 42
happy 40
hard 22
helpful 40
highly 44
needed 23
Peter 219
pleasant 29
pleased 44
polite 37
problem 25
professional 70
Prompt 46
quick 36
quickly 43
Really 23
reasonable 36
recommend 137
Recommended 32
recommending 31
reliable 48
roof 71
roofing 23
Service 110
standard 32
Thank 33
tidy 28
tradesman 23
value 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jan 2018
Recommended by customer in NR3
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6547, 1.2772
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £100
 
 
 
 


Review 15 Jan 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6353, 1.3333
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replaced damaged roof AC side of house.
I thankyou very much for work and tea.
 
Cost: £40

"Really happy with the work carried out and cost."
 
 
 
 
 
 


Review 12 Jan 2018
Recommended by customer in NR8
 My Age: 70 + 
52.6601, 1.2240
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To strip out bottom half of left hand valley at front of house. Refelt then rebed tiles back.
I thank you very much for work and tea.
Happy new year.
 
Cost: £130

"Very good work and on time"
 
 
 
 
 
 


Review 10 Jan 2018
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6068, 1.2586
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace broken tiles, small section of felt.
Plus repoint on gable end. All on low level roof.
I thank you very much for work and tea. Merry Xmas.
 
Cost: £120

"Solved our problem quickly and effectively.
One month on I can say that Peter's work was excellent and very good value.
Also, very friendly and positive.
Many thanks."
 
 
 
 
Team:
Peter Futter
 
 
 


Review 8 Jan 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8759, 1.3286
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To stick back tile in valley with Stixall.
I thank you very much for work and tea.
 
Cost: £55

"We have used Peter before and I would not hesitate to recommend him."
 
 
 
 
 
 


Review 4 Jan 2018
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6358, 1.4531
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To stick cable and back on plate.
I thank you for work and tea.
 
Cost: £55

"Responded very quickly to our call regarding roof repairs.
Job was completed within 30 minutes.
Also unblocked drain in driveway at no extra cost.
Have made a note of telephone number of future use."
 
 
 
 
 
 


Review 4 Jan 2018
Recommended by customer in NR7
52.6280, 1.3462
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To reset tiles at front or main roof and unblock down pipe on flat roof at rear.
I thank you very much for work.
 
Cost: £60
 
 
Team:
1
 
 
 


Review 4 Jan 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6615, 1.3049
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair felt around chimney at side of house.
I thank you for work and tea.
 

"Fantastic Service.
I rang Peter with an emergency.
He called when he said he would, came to do the work promptly - explaining what needed doing - and at a very reasonable price.
Would not hesitate to use him again for any future work and recommend him to others.
Brilliant."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NR1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6401, 1.3250
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair 2 holes in felt at front of house. I thank you for work and tea. Merry Xmas.
 
Cost: £80

"Very helpful and friendly character."
 
 
 
 
 
 


Review 22 Dec 2017
Recommended by customer in NR8
 My Age: 70 + 
52.6601, 1.2240
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To reflect small sections of valley at front bungalow roof. I thank you very for work and tea.
Merry Xmas.
 
Cost: £120

"Very good work and time keeping."
 
 
 
 
 
 

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