Chris Hay Slaters

15 Dons Road
Dundee
Angus
DD3 6LU

56.4676, -2.9761

Roofers / Slaters

Listed under:  Roofers / Roofing
98% recommended   Rating 9.5/10
347 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 347 reviews since 2005
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Job well done. Thank you"   more
 
" Not knowing what to expect we where amazed how friendly, efficient and tidy the boss and all staff. Worked every time you asked they all explained in detail how, what and why of requirements of job. V...."   more
 
" Top Quality "   more
 
" The team showed up on time the work to be done was explained. The team worked on what was expected and cleaned afterwards. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 94%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 75%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 9
arrived 7
Chris 47
class 11
clean 14
courteous 8
definitely 13
efficient 24
efficiently 14
Excellent 42
explained 12
finished 8
friendly 42
friends 10
good 51
Great 13
Happy 17
hard 9
Hay 32
helpful 22
Highly 16
honest 9
pleasant 16
pleased 23
polite 19
problem 7
problems 8
professional 43
promptly 8
Quality 10
Quick 10
quickly 11
Quote 15
reasonable 7
recommend 43
recommended 7
recommending 7
reliable 13
repair 8
repairs 9
roof 26
satisfied 11
service 35
standard 19
started 7
team 33
tidy 27
workers 12
workmanship 7
workmen 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Oct 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4759, -3.0336
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Job well done.
Thank you"
 
 
 
 
 
 


Review 10 Sep 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4756, -2.8882
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full roof replacement from membrane to tiles ridges plus chimney pot.
 

"Not knowing what to expect we where amazed how friendly, efficient and tidy the boss and all staff. Worked every time you asked they all explained in detail how, what and why of requirements of job. Very pleased with aspects. "
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.5342, -3.0651
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leaking roof repair.
 

"Top Quality "
 
 
 
 
 
 


Review 7 Aug 2018
Recommended by customer in DD6
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4471, -2.8853
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team showed up on time the work to be done was explained. The team worked on what was expected and cleaned afterwards. "
 
 
 
 
 
 


Review 3 Aug 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
56.4809, -2.9023
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof.
 

"Excellent service all round. Very pleased with finished result.
"
 
 
 
 
 
 


Review 10 Jul 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4782, -2.8324
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of garage roof.
 
Cost: £2040

"Team arrived on time and work completed to a high standard. Site was left clean and tidy. "
 
 
 
 
 
 


Review 4 Jul 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4808, -2.9861
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof and skylight area repair preventing a leak.
 
Cost: £192

"Quick response to reported problem. Dealt with efficiently."
 
 
 
 
 
 


Review 29 Jun 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4782, -2.8324
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete renewal of tied roof.
 
Cost: £5940

"Professional job from start to finish. Excellent workmanship. Roof finished to a high standard. Kept informed of progress through to completion. Site left immaculate."
 
 
 
 
 
 


Review 8 Jun 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4825, -2.9089
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace roof tiles, Sarking, batons, guttering, facias, soffit, roofing felt and other rotting woodwork, removal chimney stack and skylight.
 
Cost: £6012

"Great job, well done Chris Hay and team.
Thank you."
 
 
 
 
 
 


Review 8 Jun 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4964, -2.9968
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced rhones with new rhones, brackets and fittings replaced and re nailed broken / slipped slates. Removed debris and leaving clean and tidy.
 
Cost: £996

"I was very pleased with the work the team did and the efficient way it was carried out."
 
 
 
 
Team:
Mr Hay Lee
 
 
 


Review 23 May 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.491156, -2.993821
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of roofing.
 
Cost: £216
 
 
 
 


Review 19 May 2018
Recommended by customer in DD6
 My Age: 50 - 59 
 I haven't used this business before 
56.4452, -2.9339
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On roof, to repair and replace to stop leak.
 
Cost: £216

"Happy with service.
Obviously can't see the roof where repair was carried out, so assume all done properly and work site left tidy."
 
 
 
 
 
 


Review 14 May 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4818, -2.9514
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned rhones replaced broken/ slipped slates.
Removed debris.
 
Cost: £192

"Had this company previously.
Good job done and very pleased."
 
 
 
 
 
 


Review 25 Apr 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4738, -2.9420
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing roof, sarking and underlay.
 

"I found Chris Hay and his team to be honest.
Reliable and punctual.

I would highly recommend them to any future client.
All work completed was carried out to a very high standard."
 
 
 
 
 
 


Review 19 Apr 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4820, -2.9887
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Break off old chimney concrete skews and replace with new.
Adjust guttering fault.
Replace missing slates.
Remove vegetation from chimney head.
 
Cost: £3200

"Very professional local company.
Highly recommended."
 
 
 
 
 
 


Review 29 Mar 2018
Recommended by customer in DD2
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4693, -3.0096
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof repair: Replacing slates and checking security of roof.
 
Cost: £60

"Put me at my ease, gave me a quick ETA for the work which they adhered to.
A good company I am sure to use again."
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in DD2
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4550, -3.0001
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General repairs to roof and chimneys and solving.
I hope!! the problem of rain penetration to top floor.
 
Cost: £1176

"Pleasant and helpful people to deal with.
They seemed to the working very thoroughly and efficiently on the roof. Hope they have solved the problems that 2 other firms did not manage to do!"
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in OD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove leaking skylight and re-tile over.
 
Cost: £360

"Arrived the same morning, carried out the work on the roof although it was very cold and frosty."
 
 
 
 
 
 


Review 31 Jan 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4771, -2.9544
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Capping chimneys with slates to prevent ingress of birds.
 
Cost: £180

"Happy with the work.
Carried out promptly and efficiently."
 
 
 
 
 
 


Review 16 Jan 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4617, -3.0042
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stripped slates and replaced rotten timber felted and reslated.
Replaced other broken/slipped slates.
Cleaned rhones where required.
Removed debris from site.
 
Cost: £588

"Repair required just before Xmas.
Chris Hay prompt in getting back after enquiry and managed to fit job in though busy time.
Team were polite, informative and came when they said they would."
 
 
 
 
 
 

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