Chris Hay Slaters

15 Dons Road
Dundee
Angus
DD3 6LU

56.4676, -2.9761

Roofers / Slaters

Listed under:  Roofers / Roofing
98% recommended   Rating 9.5/10
320 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 320 reviews since 2005
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Chris and his team arrived on time. Work was carried out in a timely method. Cleaning up as they work. Kept informed of delay when some materials were on order. Everything left clean and tidy on compl...."   more
 
" Work conducted efficiently, professionally and to agreed timescale and cost. Chris kept in touch regularly to advice when team would be arriving to do work. I would not hesitate to recommend his firm ...."   more
 
" The project was managed throughout by Chris Hay who provided both a reassuring attention to detail, and made every effort to ensure that the work was completed to our satisfaction. We would have no he...."   more
 
" Slaters friendly and efficient and work carried out to my total satisfaction. Costs very reasonable."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 94%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 73%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 8
arrived 5
best 4
certainly 4
Chris 43
class 11
clean 12
cleaned 5
communication 6
competent 4
courteous 8
definitely 13
efficient 21
efficiently 11
excellent 39
explained 10
Friendly 40
friends 10
good 47
great 12
happy 15
hard 9
Hay 28
helpful 21
highly 14
honest 8
pleasant 15
Pleased 18
polite 18
problems 7
Professional 40
promptly 7
quality 9
quick 8
quickly 11
Quote 15
reasonable 7
recommend 42
recommending 7
reliable 12
repairs 9
roof 21
satisfied 11
service 31
standard 16
started 7
team 27
tidy 23
workers 11
workmen 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Dec 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4852, -2.9985
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace slated roof and re-felt flat roof to extension.
 
Cost: £17892

"Chris and his team arrived on time. Work was carried out in a timely method. Cleaning up as they work. Kept informed of delay when some materials were on order. Everything left clean and tidy on completion. Chris went over above by supplying dehumidifier when some water got into bedroom - no extra charge. "
 
 
 
 
 
 


Review 4 Dec 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4779, -2.8395
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repointing ridges
Replace missing slates
Replace rusted rhone brackets
Cleaned rhones on completion.
 
Cost: £540

"Work conducted efficiently, professionally and to agreed timescale and cost. Chris kept in touch regularly to advice when team would be arriving to do work. I would not hesitate to recommend his firm as they work to a very good standard."
 
 
 
 
 
 


Review 27 Jul 2017
Recommended by customer in DD6
56.4242, -2.9834
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and rebuild of old brick chimney. Removal of all old slates installation of insulation, and membrane and new slates fitted to entire roof.
 
Cost: £20589

"The project was managed throughout by Chris Hay who provided both a reassuring attention to detail, and made every effort to ensure that the work was completed to our satisfaction. We would have no hesitation in recommending him to anyone requiring such work to be done."
 
 
 
 
 
 


Review 26 Jul 2017
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4964, -2.9968
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced broken slates, Cleaned rones.
 
Cost: £264

"Slaters friendly and efficient and work carried out to my total satisfaction. Costs very reasonable."
 
 
 
 
 
 


Review 19 Jul 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4813, -2.9878
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I contacted Chris Hay Slaters and roofing due to a leak in my houseroof.
 
Cost: £120

"The guy's turned at the agree time were professional and friendly. They assured the work and consulted the boss a workscope and price was agreed and the work started and completed that day. Big Thanks for a quick response and repair."
 
 
 
 
 
 


Review 19 Jul 2017
No Recommendation by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4590, -3.0350
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to leaking roof. Hidden guttering cleared and repaired.
 
Cost: £285

"Quote given did not include VAT.
Work done quickly and efficiently."
 
 
 
 
 
 


Review 11 Jul 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4767, -2.9540
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Demolish chimney. Take away rubble and slate over to make it water tight.
 
Cost: £1280

"The job was done on time without any problem. The men in the team were well mannered and professional. A credit to the firm."
 
 
 
 
 
 


Review 21 Jun 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4623, -3.0278
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new UPVC fascia board on rear elevation and above conservatory.
 
Cost: £336

"Price quoted was 280.00 but was not explained that vat had to be added to this quote. Not being a business we therefore could not claim back vat charge why do tradesman not quote the entire cost!!"
 
 
 
 
 
 


Review 21 Jun 2017
Recommended by customer in DD3
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4883, -3.0038
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to roof:
* Re-pointed south side verge on front elevation.
* Re-pointed ridge where required.
* Cleaned out gutters.
* Removed debris from site.
 
Cost: £250

"First class service as always from Chris Hay Slaters and roofers very professional team and would have no hesitation in recommending also very reliable."
 
 
 
 
 
 


Review 24 Apr 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4772, -2.8793
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacements of rood @ 112 Balgillo Rd, Broughty Ferry, Dundee.
Roof area approximately 140-meter square.
 
Cost: £12940

"Chris Hay brought a choice of replacement tiles to choose from work started as promised and I was kept informed on a day to day basis. House was left water tight day by day before workmen left. The site was tidy and guys went above and beyond my expectations. Velux windows all has to be moved but Chris ensured plaster work was made good. Very pleased with a job well done."
 
 
 
 
 
 

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