Chris Hay Slaters

15 Dons Road
Dundee
Angus
DD3 6LU

56.4676, -2.9761

Roofers / Slaters

Listed under:  Roofers / Roofing
98% recommended   Rating 9.5/10
331 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 331 reviews since 2005
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Pleasant and helpful people to deal with. They seemed to the working very thoroughly and efficiently on the roof. Hope they have solved the problems that 2 other firms did not manage to do!"   more
 
" Arrived the same morning, carried out the work on the roof although it was very cold and frosty."   more
 
" Happy with the work. Carried out promptly and efficiently."   more
 
" Repair required just before Xmas. Chris Hay prompt in getting back after enquiry and managed to fit job in though busy time. Team were polite, informative and came when they said they would."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 94%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 73%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 9
Arrived 6
best 4
business 4
certainly 4
Chris 45
class 11
clean 13
cleaned 5
courteous 8
definitely 13
efficient 22
efficiently 13
Excellent 40
explained 10
friendly 41
friends 10
Good 49
great 12
Happy 16
hard 9
Hay 30
helpful 22
highly 14
honest 8
Pleasant 16
pleased 19
polite 19
problems 8
professional 41
promptly 8
quality 9
quick 8
quickly 11
Quote 15
Reasonable 7
recommend 42
recommending 7
reliable 12
Repair 7
repairs 9
roof 24
satisfied 11
service 33
standard 16
started 7
Team 28
tidy 24
workers 12
Workmen 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2018
Recommended by customer in DD2
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4550, -3.0001
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General repairs to roof and chimneys and solving.
I hope!! the problem of rain penetration to top floor.
 
Cost: £1176

"Pleasant and helpful people to deal with.
They seemed to the working very thoroughly and efficiently on the roof. Hope they have solved the problems that 2 other firms did not manage to do!"
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in OD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove leaking skylight and re-tile over.
 
Cost: £360

"Arrived the same morning, carried out the work on the roof although it was very cold and frosty."
 
 
 
 
 
 


Review 31 Jan 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4771, -2.9544
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Capping chimneys with slates to prevent ingress of birds.
 
Cost: £180

"Happy with the work.
Carried out promptly and efficiently."
 
 
 
 
 
 


Review 16 Jan 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4617, -3.0042
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stripped slates and replaced rotten timber felted and reslated.
Replaced other broken/slipped slates.
Cleaned rhones where required.
Removed debris from site.
 
Cost: £588

"Repair required just before Xmas.
Chris Hay prompt in getting back after enquiry and managed to fit job in though busy time.
Team were polite, informative and came when they said they would."
 
 
 
 
 
 


Review 11 Jan 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4609, -3.0583
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixes leaking roof.
 

"Came out on the day I called."
 
 
 
 
 
 


Review 11 Jan 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4517, -3.0762
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to roof.
Cleaning of rhones.
Replacing of slate.
Re-seal raggle of flat roof.
 
Cost: £180

"Very pleased with Chris Hay and the two men who completed the work.
Checked the roof on inside of the attic - replacing the missing slate and cleaning of rhones at back of the house and sealing raggle of flat roof above our porch - Very clean and tidy."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4579, -3.0256
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning out phones.
 
Cost: £90

"Work done when we were out (as agreed) so didn't meet then.
No gutters now overflowing, so assumed to be done well (can't easily check)."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4561, -3.1257
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-fixed union to ridge tile.
Cleaned out all hones.
 
Cost: £150

"Good service provided on time and at the agreed price."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4752, -2.9564
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re point ridges on roof.
Re cement ridges.
 
Cost: £300

"A good job well done.
Knowledgeable workers."
 
 
 
 
 
 


Review 22 Dec 2017
Recommended by customer in DD5
56.4665, -2.8681
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Slate repair round velux roof window, causing leaks, plus 2 subsequent other slate repairs.
 
Cost: £360

"Very efficient outfit, neat work and friendly service. "
 
 
 
 
 
 

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