Harrison & Duff Ltd

Phoenix Lane
Dunfermline
Fife
KY12 9EB

56.0759, -3.4701

Roofers / Slaters

Listed under:  Builders, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Painter - Exterior, Property Maintenance, Roofers / Roofing, Roughcaster, Slaters
99% recommended   Rating 9.4/10
285 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 285 reviews since 2012
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" a very professional outfit who i would recommend to friends /relative for similar type work"   more
 
" I was happy with the booking of the job and happy with the work carried out"   more
 
" I always used her I know that will be a good job done."   more
 
" This work was second in a few weeks again top class finish all personnel- office and craftsmen ( __ ) hard working and pleasure to have around home worked hard til task completed office personal tota...."   more
 
About Us


Harrison and Duff Ltd "Roofing & Building Contractors" pride ourselves in providing a professional & value for money service over the past 62 years.
We have many customers who return to us due to our high standards of workmanship and customer care.
We trust we can be of service and we look forward to hearing from you. We would be pleased to discuss any aspect of your project and to offer our advice.

Thank you, we look forward to being of service!

Michael Levack BSc MRICS
Managing Director

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 92%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 83%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 77%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 43%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 7
arrived 13
bad 6
bit 7
class 7
clean 15
clear 6
communication 6
contact 8
contacted 7
courteous 10
damage 6
definitely 8
disruption 8
Duff 46
efficient 13
efficiently 9
employees 6
estimate 8
Excellent 27
expected 6
explained 13
extremely 6
finish 8
finished 7
fixed 6
friendly 30
good 40
happy 20
Harrison 47
helpful 26
pleasant 15
pleased 26
polite 14
problem 18
professional 38
quality 19
quickly 16
quote 12
recommend 20
reliable 12
repair 15
roof 27
satisfied 16
service 31
standard 25
team 34
tidy 19
workers 14
workmen 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 14 Nov 2017
Recommended by customer in ky12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.0749, -3.4353
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to roof and guttering general maintenance of roof and guttering tile replacement and secure
 
Cost: £689
 

"a very professional outfit who i would recommend to friends /relative for similar type work"
 
 
Team:
Cant remember
 
 
 


Review 4 Nov 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.0799, -3.4735
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a gas fire removed by a plumber/gas engineer and the builder came along to fill in the hole left in the wall inside and outside.
 
Cost: £152
 

"I was happy with the booking of the job and happy with the work carried out"
 
 
 
 


Review 27 Oct 2017
Recommended by customer in KY12
56.0771, -3.4768
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof repair and clean out gutters.
 
Cost: £443

"I always used her I know that will be a good job done."
 
 
 
 
 
 


Review 23 Oct 2017
Recommended by customer in KY12
56.0577, -3.4961
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plaster front porch ceiling.
 
Cost: £583

"This work was second in a few weeks again top class finish all personnel- office and craftsmen ( __ ) hard working and pleasure to have around home worked hard til task completed office personal totally up to scratch for a person of a certain age I am again pleased that all were are trustworthy."
 
 
 
 
Team:
Dougie Fraser Eileen Keiran
 
 
 


Review 19 Oct 2017
Recommended by customer in KY11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0670, -3.4463
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to a roof leak. Included the replacement of a type of tile no longer manufactured.
 
Cost: £391
 

"We had used this company in the past and kind of knew what to expect i.e. not cheap but a professional approach which gave the impression that the employees knew what they were talking about re diagnosis of the problem and an explanation of the solution.

Re-contact on this occasion concerned obtaining a quotation for a completely different service (re-harling three sides of our house for purely aesthetic reasons) but whilst awaiting the quotation recent bad weather prompted the roof to leak so we asked Darren to come back and cost the required repair. This caused a bit of confusion but it was soon sorted out and everything went smoothly thereafter.

As for the proposed roughcasting work we have not made a decision as, firstly, due to weather problems it would be unlikely that such a project could start until Spring 2018 and, secondly, the price of the work is well beyond what we had budgeted for. As already mentioned, this firm are not cheap but one always has the feeling that we could have total confidence in them to do a good reliable job. We may yet go ahead if Santa is good to us."
 
 
Team:
Darren
 
 
 


Review 6 Oct 2017
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.0646, -3.4673
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to leaking roof.
 
Cost: £477
 

"It took too long to get an estimate but once it was agreed the work was carried out promptly.

I will not know whether the job was satisfactory until the next storm."
 
 
 
 


Review 2 Oct 2017
Recommended by customer in KY12
56.0634, -3.4985
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roughcast repairs to gable.
 
Cost: £3423

"Quite a costly repair, but access was difficult, and it was not a one - day job."
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0577, -3.4961
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of front porch flat roofs.
 
Cost: £1297

"All staff responded quickly when I reported water coming through one of my ceiling. Despite being fully occupied with other jobs - a temporary repair was immediately carried out with in a few days-full roof replacement was carried out the tradesmens worked all day at weekend with little break. They were pleasant and courteous during all time job was being carried out I thank management, office staff and tradesmens for their excellent and response to my concerns.
Many thanks. "
 
 
 
 
 
 


Review 19 Sep 2017
Recommended by customer in KY4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.1109, -3.3517
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roughcast repairs to house, steps and roof repair.
 
Cost: £961

"The team worked hard. They left the area clean and tidy. They were pleasant and easy to deal with."
 
 
 
 
Team:
Dougie
 
 
 


Review 11 Sep 2017
Recommended by customer in KY12

 I'm: Male 

56.0741, -3.4729
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Slate vent fitted to roof
 
Cost: £283
 

"When I telephoned to request a quotation I was made aware if the services provided and the timeframe for the work to be completed.
I was telephoned before the work commenced and the team advised me of the work upon their arrival and when the work was completed."
 
 
Team:
Eileen Kyle and Kyle
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1