Harrison & Duff Ltd

Phoenix Lane
Dunfermline
Fife
KY12 9EB

56.0759, -3.4701

Roofers / Slaters

Listed under:  Builders, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Painter - Exterior, Property Maintenance, Roofers / Roofing, Roughcaster, Slaters
99% recommended   Rating 9.4/10
293 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 293 reviews since 2012
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" They started earlier than expected and did the work on time and without any real disruption. All pretty good. We were also lucky with the weather."   more
 
" A lot of hard work to clear moss which had accumulated over the years but it was diligently carried out in spite of/between some icy weather.Also replaced some ridge tiles and undertook the replacemen...."   more
 
" Had a leak into living room.Darren came out and inspected Needed valleyy replacing ,but he checked over whole roof and noted few missing slates etc.Its and old building and also A four way split betwe...."   more
 
" We are long standing customers of Harrison and Duff and have always found them reliable and professional in the work they undertake. Their employees are always well mannered and complete the work in a...."   more
 
About Us


Harrison and Duff Ltd "Roofing & Building Contractors" pride ourselves in providing a professional & value for money service over the past 62 years.
We have many customers who return to us due to our high standards of workmanship and customer care.
We trust we can be of service and we look forward to hearing from you. We would be pleased to discuss any aspect of your project and to offer our advice.

Thank you, we look forward to being of service!

Michael Levack BSc MRICS
Managing Director

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 84%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 78%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 44%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 7
arrived 13
bad 7
bit 7
building 6
cheapest 6
class 7
clean 15
clear 7
communication 6
contact 8
contacted 7
courteous 10
damage 6
definitely 8
disruption 9
Duff 48
efficient 13
efficiently 9
employees 7
estimate 8
Excellent 27
expected 7
expensive 6
Explained 15
extremely 6
friendly 31
good 42
happy 20
Harrison 49
helpful 27
pleasant 16
pleased 27
polite 15
problem 18
professional 40
quality 19
quickly 18
quote 14
recommend 20
reliable 14
repair 15
roof 30
satisfied 16
service 31
standard 25
team 34
tidy 19
workers 14
workmen 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Feb 2018
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0463, -3.5558
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New timber cladding on gable end, gutters cleaned and painted, faulty guttering replaced, roof tiles reset etc.
 
Cost: £7000
 

"They started earlier than expected and did the work on time and without any real disruption. All pretty good. We were also lucky with the weather."
 
 
Team:
Don't know their names, good lads though.
 
 
 


Review 22 Jan 2018
Recommended by customer in KY12
56.058844, -3.501963
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Winner roof check. Check over roof + clean gutters.
 
Cost: £225
 
 
 
 


Review 16 Jan 2018
Recommended by customer in KY11

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0774, -3.4184
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear roof of much moss, check over roof and put in new drain pipe so it could be attached to water butt.
 
Cost: £768
 

"A lot of hard work to clear moss which had accumulated over the years but it was diligently carried out in spite of/between some icy weather.Also replaced some ridge tiles and undertook the replacement of a metal drain pipe with plastic and attached my water butt. Cheerfully carried out."
 
 
 
 


Review 15 Jan 2018
Recommended by customer in KY12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0724, -3.4699
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Have used Harrison and Duff few times over last 20 years for roof repairs and maintainance.great job ,good service.friendly staff .
 
Cost: £1000
 

"Had a leak into living room.Darren came out and inspected Needed valleyy replacing ,but he checked over whole roof and noted few missing slates etc.Its and old building and also A four way split between owners,So we all have to agree (not always staightforward )Work was held up becuase of waether problems but was undertaken quickly when started .,Will difinitely use again ."
 
 
Team:
DarrenSaville
 
 
 


Review 12 Jan 2018
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Over 10 years 
56.0700, -3.4555
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual roof maintenance check and clearing of gutters
 
Cost: £220
 

"We are long standing customers of Harrison and Duff and have always found them reliable and professional in the work they undertake. Their employees are always well mannered and complete the work in a professional manner."
 
 
 
 


Review 10 Jan 2018
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.0290, -3.4018
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Winter roof check and replacing some tiles Cleaning out guttering and flashing
 
Cost: £209
 

"No problems in recommending this firm - Now had 2 lots of work done with them - always considerate and very friendly."
 
 
Team:
dont know names of workmen
 
 
 


Review 14 Dec 2017
Recommended by customer in KY6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.2033, -3.2074
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total reroofing from rafters out

"From start to finish it was a really good experience I had tried to get quotes from other firms with no result. Harrison and Duff were professional and easy to deal with.

From the moment Darren came out to do the quote I felt I was in safe hands. He explained what would be done very clearly including showing me photos he had taken when on the roof.

When the quote came out it was itemised and divided up so it was easy to follow.

Eileen in the office was always helpful and replied to my emails quickly.

Michael was also pleasant and helpful when I was signing the contract.


When the work began I was astounded by the way the roofers worked. The weather was not of the best but they soldiered on only missing one day due to torrential rain.

Alan Dillon John and Dougie were amazing they must have been wet and cold at times but were unfailingly polite and good natured. Explained exactly what they would be doing every day and also provided me with photos of the work carried out.

The work was carried out exactly to schedule and they kept the work area immaculate. My roof was not the easiest to deal with as it is an old property

The quote was the most expensive but I feel it was worth every penny. Roof looks wonderful and comes with a 10 year guarantee.



"
 
 
Team:
Michael Levack; Darren Saville; Alan; Dillon ;John ;Dougie; And not forgetting Eileen in the office
 
 
 


Review 7 Dec 2017
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.0344, -3.3910
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of flat roof covering including replacement boards insulation and felt covering.
 
Cost: £6400
 

"After a 2 other quotes H&D seemed the most reliable to deal with although not the cheapest.
The finished result is to my satisfaction and looks well finished.
The quote was written and detailed.
The works started later than scheduled due to bad weather and was held up on the job for the same reason. Having this work carried out at any time of year is subject to weather.
Overall I am pleased with the work."
 
 
Team:
Wayne Gary and other
 
 
 


Review 14 Nov 2017
Recommended by customer in ky12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.0749, -3.4353
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to roof and guttering general maintenance of roof and guttering tile replacement and secure
 
Cost: £689
 

"a very professional outfit who i would recommend to friends /relative for similar type work"
 
 
Team:
Cant remember
 
 
 


Review 4 Nov 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.0799, -3.4735
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a gas fire removed by a plumber/gas engineer and the builder came along to fill in the hole left in the wall inside and outside.
 
Cost: £152
 

"I was happy with the booking of the job and happy with the work carried out"
 
 
 
 

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