Harrison & Duff Ltd

Phoenix Lane
Dunfermline
Fife
KY12 9EB

56.0759, -3.4701

Roofers / Slaters

Listed under:  Builders, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Painter - Exterior, Property Maintenance, Roofers / Roofing, Roughcaster, Slaters
99% recommended   Rating 9.4/10
277 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 277 reviews since 2012
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team worked hard. They left the area clean and tidy. They were pleasant and easy to deal with."   more
 
" When I telephoned to request a quotation I was made aware if the services provided and the timeframe for the work to be completed. I was telephoned before the work commenced and the team advised me o...."   more
 
" We contacted Harrison & Duff as we wanted a range of roof work done and we knew that this was a well-known, established roofing company. We are pleased with the work they carried out. Our email en...."   more
 
" We could only afford to have one wall of the house done, which they were understanding about, and treated it very professionally."   more
 
About Us


Harrison and Duff Ltd "Roofing & Building Contractors" pride ourselves in providing a professional & value for money service over the past 62 years.
We have many customers who return to us due to our high standards of workmanship and customer care.
We trust we can be of service and we look forward to hearing from you. We would be pleased to discuss any aspect of your project and to offer our advice.

Thank you, we look forward to being of service!

Michael Levack BSc MRICS
Managing Director

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 84%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 78%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 42%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 6
arrived 13
bit 6
class 6
clean 15
clear 6
communication 6
contact 8
contacted 7
courteous 9
damage 6
definitely 8
disruption 8
Duff 46
efficient 13
efficiently 9
estimate 7
excellent 26
expected 6
explained 13
extremely 6
finish 7
finished 7
fixed 6
friendly 30
future 8
Good 38
great 8
happy 19
hard 8
Harrison 47
helpful 26
pleasant 14
pleased 25
polite 14
problem 17
professional 36
quality 19
quickly 15
quote 12
recommend 19
repair 12
roof 25
satisfied 16
service 30
standard 25
team 34
tidy 19
workers 14
workmen 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Sep 2017
Recommended by customer in KY4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.1109, -3.3517
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roughcast repairs to house, steps and roof repair.
 
Cost: £961

"The team worked hard. They left the area clean and tidy. They were pleasant and easy to deal with."
 
 
 
 
Team:
Dougie
 
 
 


Review 11 Sep 2017
Recommended by customer in KY12

 I'm: Male 

56.0741, -3.4729
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Slate vent fitted to roof
 
Cost: £283
 

"When I telephoned to request a quotation I was made aware if the services provided and the timeframe for the work to be completed.
I was telephoned before the work commenced and the team advised me of the work upon their arrival and when the work was completed."
 
 
Team:
Eileen Kyle and Kyle
 
 
 


Review 14 Aug 2017
Recommended by customer in KY13
 My Age: 50 - 59 
 I'm: Female 

56.1699, -3.4081
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work involved renewing the roof tiles and flashing, and replacing the fascias and soffits in PVC; recovering porch and dormer flat roofs plus improving insulation to the dormer walls, and replacing the dormer cladding; replacing gutters and downpipes

"We contacted Harrison & Duff as we wanted a range of roof work done and we knew that this was a well-known, established roofing company. We are pleased with the work they carried out.

Our email enquiry was answered quickly, and an initial meeting to view the work was organised, followed by a detailed quote. We found the whole approach of the company to be extremely professional with a high level of expertise and a willingness to be of service.

Throughout the job, the workmen were skilled, knowledgeable and tidy. Although the work took a little longer than scheduled - due in part to the bad weather - we are more than satisfied with the finished product and would recommend the company for all types of roofing work, large or small."
 
 
Team:
Michael, Darren, Rory, Grant, Dillon, Eileen
 
 
 


Review 7 Aug 2017
Recommended by customer in Ky16

 I'm: Male 

56.3320, -2.8017
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rough casting one side of the house
 
Cost: £3700
 

"We could only afford to have one wall of the house done, which they were understanding about, and treated it very professionally."
 
 
 
 


Review 3 Aug 2017
Recommended by customer in EH39

 I'm: Male 

55.9870, -2.7481
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stripping of two sections of pantile roof on single-storey cottage - replacing one with new tiles and reclaiming tiles for the other section to tie in to neighbour''s roof. New batons and membrane fitted, skews replaced using lime mortar, vent added, new gutter hangers fitted, gutters renewed where necessary and all checked to ensure free-flowing. Three small flatroofs had felt replaced.
 
Cost: £19000
 

"The team from Harrison and Duff did a great job and were always helpful and friendly. We regularly received compliments from our neighbours and others in the village about them!

They were careful to ensure that the roof was always as watertight as possible and always left the site tidy.

The quality of workmanship was very high - they always ensured that each job was done well even if it took a bit longer to do. They listened to our specific requirements and worked to accommodate these.

We would have appreciated better communication regarding the cost of a couple of smaller items of work before proceeding with them but otherwise it is very difficult to fault the service that they provided.

We would definitely recommend them for any roofing work and particularly work on heritage roofs such as pantiles."
 
 
Team:
Michael, Garry, Kyle
 
 
 


Review 1 Aug 2017
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0668, -3.4458
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace leaking guttering and some roof tiles.
 
Cost: £269
 

"Friendly professional approach from start to finish."
 
 
Team:
2 kyles.
 
 
 


Review 13 Jun 2017
Recommended by customer in KY2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.1236, -3.2025
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roughcasting & Associated Work
 
Cost: £1663
 

"I have used this company before and had no hesitation in contacting them again to carry out further works. I received prompt attention to my inquiry which resulted in a visit to my property to enable a quote to be provided. This resulted in receiving a detailed description of all the work involved and a cost which I felt was perfectly acceptable. I was kept fully informed of when the work would be carried out. No problems developed throughout the whole process and the work was completed to a high standard with site left clean. I an confident I will be using this company again."
 
 
Team:
Michael, Darren & Eileen
 
 
 


Review 12 Jun 2017
Recommended by customer in KY11

 I'm: Male 

56.0628, -3.4355
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two new couplings and cement top of chimney stack. Photos taken to show, before and after work was completed. Very happy with the work that was carried out.

"There was no problems with Harrison & Duff. They can be contacted on the phone and are very quick to answer the phone which is a good starting point. You get a visit quickly to inspect the work required and received an email with details of the work to be carried out an the coatings.

Did not think of trying any other traders as we have been using Harrison & Duff for many years and they always do a great job."
 
 
Team:
Sorry cannot remember names, lady on phone was verbosity an helpful and the lads doing to work were very helpful an friendly.
 
 
 


Review 21 May 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Over 10 years 
56.0588, -3.4947
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip and replace render, flashing replaced etc. There was a leak which needed to be fixed.
 
Cost: £7500
 

"We were very pleased with the whole experience. It was explained clearly to us by the team and there was no disruption. It was my mum's house the work was carried out on,she is 90, and she said it was hassle free. The workmen did not need any access to the house. Thank you to all involved."
 
 
 
 


Review 21 Apr 2017
Recommended by customer in KY12

 I'm: Male 

56.0741, -3.4729
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chimney made safe
 
Cost: £294
 

"After telephoning for assistance regarding a wobbly chimney pot the team arrived when their office advised and they carried out the work again as advised"
 
 
 
 

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