Harrison & Duff Ltd

Phoenix Lane
Dunfermline
Fife
KY12 9EB

56.0759, -3.4701

Roofers / Slaters

Listed under:  Builders, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Painter - Exterior, Property Maintenance, Roofers / Roofing, Roughcaster, Slaters
99% recommended   Rating 9.3/10
271 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.3/10 Overall Rating 9.3/10
Based on 271 reviews since 2012
 
 
 
Quality
9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy
9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service
9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value
8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have used this company before and had no hesitation in contacting them again to carry out further works. I received prompt attention to my inquiry which resulted in a visit to my property to enable ...."   more
 
" There was no problems with Harrison & Duff. They can be contacted on the phone and are very quick to answer the phone which is a good starting point. You get a visit quickly to inspect the work requir...."   more
 
" We were very pleased with the whole experience. It was explained clearly to us by the team and there was no disruption. It was my mum's house the work was carried out on,she is 90, and she said it wa...."   more
 
" After telephoning for assistance regarding a wobbly chimney pot the team arrived when their office advised and they carried out the work again as advised"   more
 
About Us


Harrison and Duff Ltd "Roofing & Building Contractors" pride ourselves in providing a professional & value for money service over the past 62 years.
We have many customers who return to us due to our high standards of workmanship and customer care.
We trust we can be of service and we look forward to hearing from you. We would be pleased to discuss any aspect of your project and to offer our advice.

Thank you, we look forward to being of service!

Michael Levack BSc MRICS
Managing Director

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 92%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 84%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 78%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 42%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 6
arrived 13
class 6
clean 14
clear 6
contact 8
contacted 6
courteous 9
damage 6
definitely 7
disruption 8
duff 44
efficient 13
efficiently 9
estimate 7
excellent 26
expected 6
explained 13
finish 6
finished 6
fixed 6
friendly 28
future 8
good 38
great 7
happy 19
hard 7
Harrison 45
having 6
helpful 25
pleasant 13
pleased 24
polite 14
problem 17
professional 34
quality 18
quickly 14
quote 11
recommend 17
reliable 11
repair 12
roof 23
satisfied 15
service 28
standard 25
team 31
tidy 16
workers 14
workmen 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

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Budget:  

Review 13 Jun 2017
Recommended by customer in KY2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.1236, -3.2025
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Roughcasting & Associated Work
 
Cost: £1663
 

" I have used this company before and had no hesitation in contacting them again to carry out further works. I received prompt attention to my inquiry which resulted in a visit to my property to enable a quote to be provided. This resulted in receiving a detailed description of all the work involved and a cost which I felt was perfectly acceptable. I was kept fully informed of when the work would be carried out. No problems developed throughout the whole process and the work was completed to a high standard with site left clean. I an confident I will be using this company again. "
 
 
Team:
Michael, Darren & Eileen
 
 
 


Review 12 Jun 2017
Recommended by customer in KY11

 I'm: Male 

56.0628, -3.4355
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Two new couplings and cement top of chimney stack. Photos taken to show, before and after work was completed. Very happy with the work that was carried out.

" There was no problems with Harrison & Duff. They can be contacted on the phone and are very quick to answer the phone which is a good starting point. You get a visit quickly to inspect the work required and received an email with details of the work to be carried out an the coatings.

Did not think of trying any other traders as we have been using Harrison & Duff for many years and they always do a great job. "
 
 
Team:
Sorry cannot remember names, lady on phone was verbosity an helpful and the lads doing to work were very helpful an friendly.
 
 
 


Review 21 May 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Over 10 years 
56.0588, -3.4947
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Strip and replace render, flashing replaced etc. There was a leak which needed to be fixed.
 
Cost: £7500
 

" We were very pleased with the whole experience. It was explained clearly to us by the team and there was no disruption. It was my mum's house the work was carried out on,she is 90, and she said it was hassle free. The workmen did not need any access to the house. Thank you to all involved. "
 
 
 
 


Review 21 Apr 2017
Recommended by customer in KY12

 I'm: Male 

56.0741, -3.4729
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Chimney made safe
 
Cost: £294
 

" After telephoning for assistance regarding a wobbly chimney pot the team arrived when their office advised and they carried out the work again as advised "
 
 
 
 


Review 9 Apr 2017
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.0578, -3.3966
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Completely strip and renew large residential flat roof.
 
Cost: £5400
 

" Honest evaluation of the work required, good communications and clear and unambiguous costs provided. Work started promptly as promised and with the minimum of disruption. Overall finished job was done to a very high standard. "
 
 
 
 


Review 4 Apr 2017
Recommended by customer in ky12

 I'm: Male 

56.0973, -3.4054
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
fixing leaking guttering3129
 
Cost: £12960
 

" from start to finish always very professional makes one feel safe and secure when workmen are at your home "
 
 
 
 


Review 4 Apr 2017
Recommended by customer in KY11
56.0570, -3.4353
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
Cost: £1090

"Everything done as agreed. "
 
 
 
 
 
   Business Reply:

Everything done as agreed.

Many thanks
 


Review 3 Apr 2017
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0850, -3.5228
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Leak from rhone and guttering needed cleaning.
 
Cost: £177

"I was thoroughly satisfied through from receptionist assessor of the job! and the two workers who completed the task. "
 
 
 
 
 
 


Review 30 Mar 2017
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0818, -3.4609
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Roof and phone repairs and glass repair.
 
Cost: £329
 
 
 
 


Review 28 Mar 2017
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0850, -3.5228
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Leaking rhone and gutter needing cleaned
 
Cost: £177
 

" From start to finish I feel Harrison and Duff staff were highly professional and I cannot praise them enough from the Receptionist to the assessor of the work needed through to the workers who finished the job to my satisfaction. It has not yet been tested however as we have had a dry spell "
 
 
 
 


Review 20 Mar 2017
Recommended by customer in KY11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0295, -3.3586
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Roof repair and clean out gutters.
 
Cost: £464
 
 
 
 


Review 20 Mar 2017
Recommended by customer in KY11
 My Age: 70 + 
 I'm: Female 
56.0403, -3.4155
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Roof + ridge repairs
 
Cost: £149
 
 
 
 


Review 15 Mar 2017
Recommended by customer in KY2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.1025, -3.2594
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Clearing of guttering on a period house after a blockage and water Ingres.
 
Cost: £270
 

" The team arrived on time, were efficient, effective and did what was required. They had the understanding and experience to do the job. I will be using them for further work due to their ability and to be honest genuine professionalism. "
 
 
 
 


Review 15 Mar 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0634, -3.4985
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace all the zinc valleys (8) on a slate roof and assorted minor repairs to lead work and missing slates,
 
Cost: £6700
 

" Good impressions were formed on first contact. We pointed out problem areas then the surveyor spent over 30 min examining the entire roof. That was far longer than other companies invited to tender for the work.

Two valleys either were, or had been, leaking recently. Harrison & Duff pointed out that they were all new together and could all be expected to reach the end of their life together. It was left up to us to determine if we wanted them all replaced now or piecemeal as leaks formed. We elected to replace them all in one go rather than wait for further leaks to be visible internally, with potentially, other associated water damage.

The work was planned to take about a week and start around 6 March. Dates and durations understandably being weather dependent. In practice, work started almost a week early and took six days. That's good estimating/expectations management.

Its worth noting that the team took safety seriously. There was little or no working from ladders, nor standing on the slates. Instead, safe working platforms were installed at the start of each days working.

The team arrived at about 8:30 AM each day and started as soon as it was safe to work. Work breaks were fitted around the job and working conditions. Work continued until the roof was wind and waterproof again at the end of the day, avoiding the need to install temporary coverings over the work area.

Slate work is not a quiet job but other than the necessary hammering on the roof, we would not have known the work was in progress. Indeed, we could have been away while the work was performed.

Very pleased with the estimating, the honesty in the scope of work really required and the performance of the work.
We will use Harrison & Duff Ltd again.


"
 
 
 
 


Review 2 Mar 2017
Recommended by customer in KY11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.0281, -3.3588
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Find and repair a roof leak. Supplied and fitted 2 No Macflash pipe collars. Supplied and fitted lead under tile vents and soil pipe. stripped out tiles around air vents, cleared moss and debris and re-tiled. 6 cracked and broken tiles supplied and fitted.
 
Cost: £372
 

" A very professional approach - the leak appeared during a spell of very heavy rain and they promised to visit the next day if the weather improved. Arrived at 10 a.m. to survey the roof and pointed out to me the necessary repairs. Work commenced immediately and the whole job was carried out that morning. The site was left clean and tidy and the workmen were cheerful and pointed out where and how the water had collected and then leaked into a bedroom.

I would certainly approach Harrison & Duff if we have further problems and will recommend their services to neighbours and friends. "
 
 
Team:
The team were super but I don't remember their names
 
 
 


Review 19 Feb 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0615, -3.5369
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
An Initial Roofing check required: Re-pointing of tiles against apexes of building. Replacing broken roof tiles, re-possioning and securing ridge tiles, checking alignment and cleaning of guttering.

" The whole job from the initial roof check, accepting the estimate, and having the work on our roof tiles and re-pointing carried out was expertly done. Because of wet weather the job had to be abandoned, but was made secure until the job was completed the following day. The technicians were mannerly, kept the areas clear of any debris, they also kept us informed of each stage of work that was being carried out. Left the area around the house clean and tidy, and made sure that we were informed of the job being completed, and an opportunity to view and check the work. "
 
 
Team:
Harrisson & Duff Roofing Technicians
 
 
 


Review 3 Feb 2017
Recommended by customer in KY13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.2121, -3.4293
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Clearing moss off roof, replacing some flashing and checking the guttering
 
Cost: £1500
 

" We were pleased with the quality of the work carried out. The workmen involved were most pleasant and helpful. They kept us posted on progress.
Unfortunately, they missed clearing the moss from a small section of the roof (probably because it was starting to get dark). When I reported this, workmen returned promptly and completed the work. "
 
 
Team:
Sorry, have forgotten
 
 
 


Review 30 Jan 2017
Recommended by customer in KY12
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0589, -3.6112
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Roughcast garage and archway.
 
Cost: £2980
 
 
 
 


Review 25 Jan 2017
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.2527, -3.2068
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repointing and generally making good stone chimneys, gable ends and slate roof and gutters and downpipes.
 
Cost: £2895
 

" After a thorough on-site inspection by the boss inadequately explained delays in carrying out the work within a promised time frame were balanced by the care and quality of work and behaviour of the actual workmen who came to carry out the job. I would use this firm again and recommend it as professionally sound and properly equipped. "
 
 
Team:
Unknown
 
 
 


Review 23 Jan 2017
Recommended by customer in KY4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0834, -3.3681
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Dry ridge system and maintenance of roof.
 
Cost: £1476

"Extremely straight forward and helpful from initial enquiry.
Well explained and easily understood.
The price quoted was very competitive and upon completion of the work I was more than satisfied, less than a day."
 
 
 
 
 
 

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