Our Rules

We don't believe in 'small print' and we hope you will agree that our rules are mostly common sense but we welcome any suggestions on how to simplify them. The main points are:

Consumers
We hope that our site will help you to make a more informed choice, but

We're not responsible for the work of any firms listed here and we don't offer insurance or guarantees.
We can't guarantee the accuracy of the information shown or of the opinions expressed.
We do want to hear about any problems, but please contact the firm first. See our complaints procedure,

Firms
You agree that

Any customer may ask us to send them a form, or you will offer them a form
You will not influence their response in any way
We may publish every response, unless you ask us to hide every response
You can't "pick and choose" the responses you like

By using this website you agree to our rules and we recommend that you read our section for consumers. Referenceline helps you make a more informed choice, but we are not responsible for the work of the listed businesses. We don't verify the accuracy of the feedback, so we recommend that you ask the business to give you more information about any references which may be important to you. Every customer of a listed business may send us their comments. You may request a form here. Copyright Referenceline Ltd. All rights reserved.