Track Record based on 62 reviews since 2007    You need to upgrade your Flash Player
Satisfaction Ratings   Overall Rating 9.5       Quality 9.6       Disruption 9.7       Service 9.6       Value 9.1               Good Practice   Explain Charges 100%   Timing of Start and Finish 98%   Explaining How to Pay 96%   Keeping their Promises 89%   Invoice 96%		Customer Reviews   "Very satisfied. "   More   "The showroom and the fitters’ staff were courteous and helpful; this company before and again was entirely satisfied. "   More   "Supplied and fitted as agreed with no disruption in the house. "   More   "I considered Mr. Clark's quote of £350,000 excessive but accepted some in the belief that the work would take 2 days or as was the store had already ...."   More   "All went well from start to finish. "   More   "Very pleased "   More   "Everything was fine. Colour of mantle was paler than ordered but is being remedied easily by the firm. "   More   "Very pleased with all the attention to detail and service provided by showroom staff, and the two gentlemen who installed fireplace. "   More

Individual Ratings & Reviews

Back to top 26 Jun 2010 - Recommended by customer in Postcode DD5 Cost: £434
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description            Customer Review     "Very satisfied."

Back to top 17 Jun 2010 - Recommended by customer in Postcode DD8
Satisfaction Ratings   Overall Rating 9.8 Quality 10 Disruption 10 Service 10 Value 9     Good Practice Keeping their Promises Yes Invoice Yes		Description            Customer Review     "The showroom and the fitters’ staff were courteous and helpful; this company before and again was entirely satisfied."

Back to top 8 Jun 2010 - Recommended by customer in Postcode DD2 Cost: £560
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes Guarantee Yes		Description            Customer Review     "Supplied and fitted as agreed with no disruption in the house."

Back to top 11 Apr 2010 - Not Recommended by customer in Postcode KY16 Cost: £350
Satisfaction Ratings   Overall Rating 5.5 Quality 7 Disruption 8 Service 7 Value 0     Good Practice Timing of Start and Finish No Explaining How to Pay No Keeping their Promises No Invoice No Guarantee No		Description            Customer Review     "I considered Mr. Clark's quote of £350,000 excessive but accepted some in the belief that the work would take 2 days or as was the store had already been paid for, in the event, the store was a very neat fit and no real adjustment carried necessary to the store work or chimney. The time taken was some 2.5 hours or as in accepting the quote I was also influenced by the fact that Mr. Clark was the sole person recommended by the firm and that they would be satisfied as to his changes as well as his conference."

Back to top 6 Mar 2010 - Recommended by customer in Postcode DD5 Cost: £1478
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes Guarantee Yes		Description            Customer Review     "All went well from start to finish."

Back to top 17 Feb 2010 - Recommended by customer in Postcode PH1
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes Guarantee Yes		Description   The customer has requested anonymity.        Customer Review     "Very pleased"

Back to top 17 Feb 2010 - Recommended by customer in Postcode DD7 Cost: £2000
Satisfaction Ratings   Overall Rating 9 Quality 8 Disruption 10 Service 10 Value 8     Good Practice Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes Guarantee No		Description            Customer Review     "Everything was fine. Colour of mantle was paler than ordered but is being remedied easily by the firm."

Back to top 18 Dec 2009 - Recommended by customer in Postcode DD10 Cost: £150
Satisfaction Ratings   Overall Rating 9.5 Quality 10 Disruption 10 Service 10 Value 8     Good Practice Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Guarantee No		Description            Customer Review

Back to top 5 Dec 2009 - Recommended by customer in Postcode DD4 Cost: £1100
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes Guarantee Yes		Description            Customer Review     "Very pleased with all the attention to detail and service provided by showroom staff, and the two gentlemen who installed fireplace."

Back to top 28 Nov 2009 - No Recommendation by customer
Satisfaction Ratings   Overall Rating 9.5 Quality 10 Disruption 10 Service 10 Value 8     Good Practice Keeping their Promises Yes		Description   The customer has requested anonymity.        Customer Review     "Very happy with service before and after installation"

Back to top 2 Nov 2009 - Recommended by customer
Satisfaction Ratings   Overall Rating 7.8 Quality 8 Disruption 8 Service 8 Value 7     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay No Keeping their Promises Yes Invoice Yes Guarantee Yes		Description   The customer has requested anonymity.        Customer Review

Back to top 24 Oct 2009 - Recommended by customer in Postcode DD2 Cost: £937
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description            Customer Review     "Really nice men. Couldn't do enough grass. Clean and tidy."

Back to top 16 Oct 2009 - Recommended by customer in Postcode DD5 Cost: £1000
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description            Customer Review     "Fire arrived at date specified and installed as arranged to my satisfaction."

Back to top 15 Oct 2009 - Recommended by customer in Postcode DD8 Cost: £349
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description            Customer Review     "Extremely pleased with the standard of work. It was very tidy and left no mess. Allen had a pleasant disposition, easy to speak to an affable character."

Back to top 14 Oct 2009 - Recommended by customer in Postcode PH3 Cost: £145
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description            Customer Review     "They arrived on time, were polite and efficient, explained and checked all relevant points with me, were very tidy and the next and job. I was very happy with them."

Back to top 14 Oct 2009 - Recommended by customer in Postcode KY16
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description            Customer Review

Back to top 26 Sep 2009 - Recommended by customer in Postcode DD5 Cost: £1108
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes Guarantee No		Description            Customer Review

Back to top 7 Sep 2009 - Recommended by customer in Postcode PH2
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description            Customer Review     "Very pleased."

Back to top 7 Sep 2009 - Recommended by customer in Postcode DD3 Cost: £1125
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description            Customer Review     "OnTime clean and tidy very friendly, work together well. Two workmen would recommend for friends and family. Ta!"

Back to top 2 Sep 2009 - Recommended by customer in Postcode PH7
Satisfaction Ratings   Overall Rating 10 Quality 10 Disruption 10 Service 10 Value 10     Good Practice Explain Charges Yes Timing of Start and Finish Yes Explaining How to Pay Yes Keeping their Promises Yes Invoice Yes		Description   The customer has requested anonymity.        Customer Review     "I am very happy and delighted with my fireplace. The men carried out their job in a most professional and cheerful manner. Everything was tidied up behind them."