P Tree Surgery & Groundworks

River Terrace, Guardbridge
St. Andrews
Fife
KY16 0XA

56.3667, -2.8940

Tree Surgeons

Listed under:  Fencing Contractors, Landscapers / Landscaping, Tree Care / Tree Surgeons
100% recommended   Rating 9.9/10
126 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 126 reviews since 2013
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were really pleased with the work of Jim and his team. All was done to a high standard and we highly recommended them!"   more
 
" I commissioned Jim and colleagues to take back our Lalandi which had 4-5 years growth. I have to say they worked like Trojans on a job which took most of the day. I am delighted with the results a...."   more
 
" Jim was efficient in his response, happy to answer all my questions and got the work done quickly for us and to a great standard. I would definitely recommend them."   more
 
" Fantastic, Fantastic they were great. Bad weather ( yes) worked through it. Challenges ( yes) many and came up with solutions. Plants lifted, planted replanted. Tidied up and very conscious of our pro...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
advice 5
agreed 3
attention 9
best 3
better 3
branches 5
certainly 9
class 7
clean 5
clear 3
cleared 3
definitely 12
delighted 13
detail 6
efficient 10
Excellent 24
friendly 21
FRIENDS 7
future 6
garden 22
Good 20
great 14
guys 7
happy 16
hard 6
helpful 10
highly 21
Jim 31
neighbours 7
people 6
Pleasant 9
pleased 10
polite 6
professional 23
Ptree 10
recommend 37
recommended 11
satisfaction 6
satisfied 8
second 8
service 19
standard 12
Surgery 16
team 15
tidy 17
trees 12
value 6
working 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Aug 2016
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.5148, -2.8170
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree cutting, reshaping shrubs. Plants and trellis installed
 
Cost: £1500
 

"We were really pleased with the work of Jim and his team. All was done to a high standard and we highly recommended them!"
 
 
Team:
Jim and his team
 
 
 


Review 19 Jul 2016
Recommended by customer in KY15

 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.2568, -3.1214
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prune 4/5 years growth on our Lalandi.
 
Cost: £280
 

"I commissioned Jim and colleagues to take back our Lalandi which had 4-5 years growth. I have to say they worked like Trojans on a job which took most of the day.

I am delighted with the results and wish there was the ability to upload a photo.

I most definitely recommend this company, they quote realistically, are easy to deal with, tidy up after themselves, and carry out professional work."
 
 
 
 


Review 18 Jul 2016
Recommended by customer in PL9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.3624, -4.0837
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently used P Tree Surgery and Groundworks to remove an old garden gate and replace with a new wooden one.
 
Cost: £485
 

"Jim was efficient in his response, happy to answer all my questions and got the work done quickly for us and to a great standard. I would definitely recommend them."
 
 
Team:
Jim Petrie
 
 
 


Review 18 Jul 2016
Recommended by customer in KY12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0745, -3.4390
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fantastic job done under many challenges. Professional,polite,friendly guys. Weather was dreadful but they over come every difficulty/ challenge. Would highly recommend to anyone, family and friends a like and would definitely use again. Well done guys!

"Fantastic, Fantastic they were great. Bad weather ( yes) worked through it. Challenges ( yes) many and came up with solutions. Plants lifted, planted replanted. Tidied up and very conscious of our property. Fence was remodelled on the day when it was apparent there were hidden challenges also the gate.
Can't recommend this firm enough, they were great,honest and nice people to work with.
Not the cheapest but most definitely the best workmanship and honest and trustworthy company. Will definitely use again for other projects."
 
 
Team:
Jim, Greig and sorry can't remember the other guys name
 
 
 


Review 17 Jul 2016
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4439, -2.8811
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very large larch tree .Completely remodelled to my satisfaction.
 
Cost: £300
 

"I was consulted throughout at start of job and during procedure .Brilliant service from coming to view job to be undertaken Instant price given .Also promised that would be final payment .Contacted when job to be started times etc. .All over a very enjoyable experience by very friendly people"
 
 
Team:
Jim Petrie and Assistant two very nice friendly people
 
 
 


Review 16 Jul 2016
Recommended by customer in KY10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.2350, -2.6893
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of dead branches and light blocking limbs at elevated heights.

"I requested quotations for the work from 3 local companies, one company declined to quote, the two remaining bidders came to site, reviewed the job scope, freely provided their professional expertise including some suggestions to better the scope of work.

P Tree came back with a detailed quote that gave a clear breakdown of all elements of the bid. P Trees quote was considerably cheaper than the opposition and were awarded the work.

The work commenced on the agreed date and was completed on time, the job site was left in an immaculate condition, the Guys worked as a team, had all the necessary equipment to work safely and were professional and obliging in everything they did.

In summary we couldn't have been happier with the work done.
"
 
 
Team:
Jim & two of his staff.
 
 
 


Review 15 Jul 2016
Recommended by customer in ky15

 I'm: Male 

56.3220, -3.0162
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed some branches of a big flowering cherry and a crab apple.

"Jim was great at advising which branches to take off the tree to let in light without spoiling its shape. The work was done very quickly and left no mess at all. The garden looks a lot better."
 
 
Team:
Jim Petrie
 
 
 


Review 15 Jul 2016
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4419, -2.8783
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lay slabs at summerhouse. Lay new turf and trim very large hedge.

"This is the second time I have used this company and am very happy with the work carried out. They are a very friendly and industrious team.
I will certainly use them again for any future garden work required.
Even Peppa the dog is very friendly!"
 
 
Team:
The whole crew.
 
 
 


Review 15 Jul 2016
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.3234, -3.0012
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Lift and re set edging kerbs along the left hand side of the path and return them to the grass . 2. Scrape up gravel from both paths and remove from site . 3. Lift and remove all edging kerbs along the back path but leaving the ones edging the turf . 3. Lay membrane on section of path along the left hand side and replenish with new red gravel. 4. Rotovate ground where path was
 
Cost: £672
 

"We knew PTree Surgery from work that they had done for us before: they removed two large conifers. They left the area where the conifers were looking immaculate. The work under review here was again done to our complete satisfaction. Even a late change of the colour of the gravel did not cause us any hassle. The section of the path that was to get the new gravel was thoroughly cleared of the old gravel and membrane, the edging curb stone were set in concrete, a new membrane laid down and then covered with a thick layer of gravel. The whole area looked immaculate when RTree Surgery left.
"
 
 
Team:
Jim introduced us to his two colleagues but I forgot the names
 
 
 


Review 14 Jul 2016
Recommended by customer in KY15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.3171, -3.0248
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hedge trimming
 
Cost: £350
 

"Excellent service from the team at P Tree surgery. Work was completed to a high standard, timeously done and no mess left on site . Jim is always very helpful and obliging and even my neighbours commented upon the pleasantness of the workmen, when access their properties to carry out the work.
I have used P Tree a couple of times and have always been very pleased with their service and would happily recommend them ."
 
 
Team:
Greig and another whose name I don't know, sorry .
 
 
 

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