Grahams Aerial Services

19 Cannerby Lane
Norwich
Norfolk
NR7 8NQ

52.6561, 1.3226

TV, Aerials & Satellite Engineers

Listed under:  Aerials Installations & Repairs, TV & Satellite Servicing & Repairs, TV Aerial & Satellite Installation
100% recommended   Rating 9.9/10
246 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 246 reviews since 2014
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Arrived on the dot. Quick diagnosis carried out work quickly and tidily. Very satisfied. Came after a previously visit from a 'Jack the lad' installer from TV Aerial Company who charged 50 for ...."   more
 
" Absolutely first rate work. Arrived very quickly after call. Gave accurate estimates for work prior to starting. Very neat and tidy. Even gave help and advice on other work I was doing. Extremely...."   more
 
" Nice man and reasonable cost for work. Come right on time."   more
 
" Superb."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 87%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 6
aerial 27
agreed 6
Arrived 15
Brian 9
checked 7
clean 16
courteous 7
definitely 13
efficient 26
exactly 5
Excellent 34
explained 14
Fantastic 5
friendly 47
friends 6
good 38
Graham 30
Grahams 10
Great 11
happy 15
helpful 26
highly 10
informative 5
knowledgeable 9
loft 5
man 7
money 5
needed 9
Nice 7
options 5
phone 6
pleasant 10
pleased 17
polite 22
problem 9
professional 24
prompt 18
promptly 6
quick 13
quickly 10
quote 5
reasonable 8
recommend 46
recommended 11
reliable 5
roof 7
satisfied 10
service 71
tidy 26
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6166, 1.2929
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnose fault reception on TV.
Remove and replace old aerial and all cabling.
reconnect and test.
 
Cost: £95

"Arrived on the dot. Quick diagnosis carried out work quickly and tidily. Very satisfied.


Came after a previously visit from a 'Jack the lad' installer from TV Aerial Company who charged 50 for a 5 minute diagnosis, arrived 2 1/2 hours late, and gave a written estimate of 100 for replacing aerial. (not cabling). Suspicious, so contacted Grahams and won't recommend TV Aerials."
 
 
 
 
 
 


Review 11 May 2018
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6642, 1.3127
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Diagnose aerial problems.
Replace faulty parts and cables.
Rewire and install TV.
 
Cost: £110

"Absolutely first rate work.
Arrived very quickly after call.
Gave accurate estimates for work prior to starting.
Very neat and tidy.
Even gave help and advice on other work I was doing.
Extremely polite, kind and helpful."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in NR2
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6220, 1.2660
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Charged box to make TV work hard to find it first.
 
Cost: £62

"Nice man and reasonable cost for work.
Come right on time."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6261, 1.3303
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Show All
 
 
Customer Review
 
New adapter.
 
Cost: £87

"Superb."
 
 
 
 
 
 


Review 16 Apr 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6666, 1.2994
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove existing TV aerial from front of house and erect a new aerial on chimney stack.
 
Cost: £95

"Excellent job and everything left clean and tidy.
Would recommend and use again if necessary."
 
 
 
 
 
 


Review 13 Apr 2018
Recommended by customer in NR12
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7369, 1.3793
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re secure TV aerial.
 

"Work completed to my satisfaction."
 
 
 
 
 
 


Review 9 Apr 2018
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7679, 1.4575
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old satellite dish.
 
Cost: £50

"Extremely swift service from initial phone call.
Very friendly and professional, workforce.
Would certainly recommend this company to friends. "
 
 
 
 
 
 


Review 4 Apr 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 I haven't used this business before 
52.6672, 1.3059
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of aerial.
 
Cost: £108

"First class service at short notice, especially two days before X-Mas weekend."
 
 
 
 
 
 


Review 1 Mar 2018
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7019, 1.3990
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new digital television aerial. Renew all old castle connections.
 
Cost: £120

"Graham arrived on time and was very polite and respectful. His work was of a high standard and carried out without rushing as cutting corner.
Graham was recommended to me by a friend and I'd have no hesitation a recommending him to others.
A pleasure to have met such a nice guy."
 
 
 
 
 
 


Review 27 Feb 2018
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5346, 1.2553
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fault finding and aerial replacement.
 
Cost: £98

"Very helpful, polite."
 
 
 
 
 
 


Review 8 Feb 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6007, 1.2485
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired TV and fitted a new areal.
 
Cost: £170

"Very very pleased with excellent work done and very a pleasant worker.
100 out of 100"
 
 
 
 
 
 


Review 6 Feb 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6672, 1.3135
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace old TV Aerial with new, plus associated fittings, then tested.
 
Cost: £95

"Swift response to phone call efficient and friendly service.
Would recommend."
 
 
 
 
 
 


Review 31 Jan 2018
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5864, 1.3748
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mend a broken TV Aerial Mast.
Re fix to chimney text for reception.
 
Cost: £50

"Prompt, helpful and knowledgeable.
Reasonable cost for work involved.
Would recommend and use again."
 
 
 
 
 
 


Review 29 Jan 2018
Recommended by customer in NR7
52.6424, 1.3326
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing the cable from the aerial to the TV.
 
Cost: £60

"Graham explained everything to me clearly, kept disruption to a minimum and was polite and friendly throughout."
 
 
 
 
 
 


Review 12 Jan 2018
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6314, 1.3150
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Put aerial up in loft and 2 leads to connect to T.V's.
 
Cost: £95

"Excellent service
Very friendly
Very professional
Would recommend to any one who wants an aerial."
 
 
 
 
Team:
Graham
 
 
 


Review 2 Jan 2018
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6487, 1.1900
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing aerial (TU) and extra wall sockets and tuning TVS.
 

"Very good punctual, polite and very professional."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.515549, 0.999523
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting, installing new aerial system.
 
Cost: £169

"Excellent, skilled engineer.
Great work ethic clean, tidy. Can do attitude!"
 
 
 
 
 
 


Review 18 Dec 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6571, 1.3040
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted a TV aerial in new build house. Checked 3 TV sockets.
 
Cost: £95

"Rang Graham at 10 am. He promptly arrived and completed job by midday. Amazingly quick!
He checked for all working and then sorted out some settings. "
 
 
 
 
 
 


Review 28 Nov 2017
Recommended by customer in NR1
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6324, 1.3065
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A booster amp on my TV aerial to improve signal quality.
 
Cost: £88

"Graham saw the problem and promptly fixed the issue. Good value for money. "
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6586, 1.3267
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 old aerials removed, 1 new aerial installed.
 
Cost: £95

"All aspects of the work was done in a professional way. I have no complaints at all. "
 
 
 
 
 
 

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