Grahams Aerial Services

19 Cannerby Lane
Norwich
Norfolk
NR7 8NQ

52.6561, 1.3226

TV, Aerials & Satellite Engineers

Listed under:  Aerials Installations & Repairs, TV & Satellite Servicing & Repairs, TV Aerial & Satellite Installation
100% recommended   Rating 9.8/10
228 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 228 reviews since 2014
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Graham saw the problem and promptly fixed the issue. Good value for money. "   more
 
" All aspects of the work was done in a professional way. I have no complaints at all. "   more
 
" Were completed quickly and expertly. "   more
 
" Professional, tidy, knowledgeable."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 94%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 87%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 5
aerial 25
agreed 6
arrived 10
Brian 9
Checked 6
clean 14
courteous 7
definitely 13
efficient 25
exactly 5
Excellent 30
Explained 13
Fantastic 5
Friendly 43
friends 5
Good 37
Graham 27
Grahams 9
great 10
happy 15
helpful 23
highly 10
informative 5
knowledgeable 8
loft 5
man 6
money 5
needed 9
nice 5
options 5
pleasant 9
pleased 16
polite 17
problem 9
professional 21
prompt 17
promptly 5
quick 12
quickly 9
quote 5
reasonable 6
recommend 41
Recommended 10
reliable 5
roof 7
satisfied 9
service 67
Services 9
tidy 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Nov 2017
Recommended by customer in NR1
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6324, 1.3065
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A booster amp on my TV aerial to improve signal quality.
 
Cost: £88

"Graham saw the problem and promptly fixed the issue. Good value for money. "
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6586, 1.3267
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 old aerials removed, 1 new aerial installed.
 
Cost: £95

"All aspects of the work was done in a professional way. I have no complaints at all. "
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in NR7
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6331, 1.3304
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
TV installation and aerial connection.
 
Cost: £160

"Were completed quickly and expertly. "
 
 
 
 
Team:
Brain Graham
 
 
 


Review 13 Oct 2017
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6272, 1.3693
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and replace TV aerial amplification and re-tune TV's.
 
Cost: £85

"Professional, tidy, knowledgeable."
 
 
 
 
 
 


Review 9 Oct 2017
Recommended by customer in NR12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7030, 1.4021
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rewiring for aerial and new box
 
Cost: £120
 
 
 
 


Review 25 Sep 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6283, 1.2801
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Aerial and extra point.
 
Cost: £155

"Friendly and helpful."
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6407, 1.3623
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair/ replace faulty components on existing TV aerial system. Serving T sockets to four rooms.
 
Cost: £88

"A pleasant gentlemen who new exactly what he was doing and replaced several faulty components on our existing aerial system in an acceptable and timely fashion. I would definitely reccomment him.
"
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6553, 1.3315
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
fix new aerial and cable.
 
Cost: £80

"Found the engineer friendly considerate and efficient."
 
 
 
 
 
 


Review 12 Sep 2017
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6586, 1.3267
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ariel fitted in a number of rooms.
 
Cost: £122

"Excellent work, lovely man, a pleasure to have in my home. Brilliant work carried out, clean tidy - really good job."
 
 
 
 
 
 


Review 31 Aug 2017
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6664, 1.2572
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check and fit extension lead and return.
 
Cost: £32

"Very prompt
Clean and tidy
Explained what had been done, the cost and method of payment.
First time used- Graham was very friendly and knowledgeable.
Would definitely use again."
 
 
 
 
 
 

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