Mark McGuire Joiners

7 Campbell Street
Helensburgh
HELENSBURGH
G84 8BG

56.0049, -4.7422

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 10/10
32 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 32 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Mark responded promptly to our initial enquiry and kept in contact at all times. He arrived when he said he would and worked a long day to complete the work. He did a very thorough job, clearly explai...."   more
 
" Mark was extremely helpful and professional, explained everything and I would not hesitate in recommending Mark to anyone"   more
 
" Contacted Mark to replace a broken velux unit. He has made a very professional job of it and we are delighted with the result. There were a number of unexpected problems during the fit because the pre...."   more
 
" The enthusiasm for the work from start to finish was apparent in planning, execution and completion. The pride in the task was demonstrated by Mark wanting to show me the details of the finish on the ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 3
arrived 6
aspect 3
attention 3
clearly 4
delighted 6
detail 3
excellent 4
explained 5
explaining 4
extremely 4
fair 3
finish 5
fitted 6
fitting 3
fix 3
friendly 3
good 7
great 6
happy 3
Highly 4
honest 3
installed 3
installer 3
joinery 5
knowledge 3
Mark 31
McGuire 7
parts 3
pleased 6
pleasure 4
pride 5
problem 4
professional 17
recommend 10
recommended 5
recommending 10
repair 4
roof 4
room 4
service 4
standard 8
takes 5
thanks 4
tidy 6
trustworthy 5
velux 14
window 8
Windows 14
workmanship 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Dec 2017
Recommended by customer in G84
 My Age: 40 - 49 
 I'm: Female 

56.0102, -4.7380
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacment of old velux window with complete new unit, lock and blind.

"Mark responded promptly to our initial enquiry and kept in contact at all times. He arrived when he said he would and worked a long day to complete the work. He did a very thorough job, clearly explaining what he was doing whilst replacing the window, and how to operate it and the associated lock and blind which he also installed. He also took care to tidy up after himself."
 
 
Team:
Mark McGuire
 
 
 


Review 17 Nov 2017
Recommended by customer in G84
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.9972, -4.6942
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing glazing in Velux windows and repairs.

"Mark was extremely helpful and professional, explained everything and I would not hesitate in recommending Mark to anyone"
 
 
Team:
Mark McGuire
 
 
 


Review 11 Nov 2017
Recommended by customer in G84

 I'm: Male 

55.9943, -4.7083
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace a damaged velux window with a new one
 
Cost: £880
 

"Contacted Mark to replace a broken velux unit. He has made a very professional job of it and we are delighted with the result. There were a number of unexpected problems during the fit because the previous installer had bodged the job and hidden the evidence! Mark worked long hours to complete in the time we agreed and to the agreed price despite extra work and materials to correct the problems. He is always polite and professional and is a very tidy worker. Highly recommended."
 
 
Team:
Mark McGuire
 
 
 


Review 16 Sep 2017
Recommended by customer in G84
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0038, -4.7166
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a velux light tube to illuminate our stairs
 
Cost: £600
 

"The enthusiasm for the work from start to finish was apparent in planning, execution and completion. The pride in the task was demonstrated by Mark wanting to show me the details of the finish on the roof in the attic and describing the pitfalls of not getting it right.
The job was not rushed to ensure that everything was executed perfectly, with the end result that both my wife and I are delighted with our illuminated stairs and upper hall."
 
 
Team:
Mark McGuire
 
 
 


Review 11 Sep 2017
Recommended by customer in G84
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.0093, -4.7430
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to Velux Window

"We had two roofers trying to fix our leaky roof around the velux window, all replaced tiles, charged us a fair amount of money but the leak continued.

Mark McGuire came highly recommended to us. He came out when he said he would and gave us his professional opinion. Stopped the leak temporarily until he had ordered all appropriate parts then swiftly fitted the parts.

We are delighted with the service and would highly recommend Mark to anyone. He is a very polite, trustworthy and professional man. Thankfully after months of throwing money at a leaky roof, he spotted the problem instantly and sorted it out. He even left the room immaculate.

Thanks Mark 😀"
 
 
Team:
Mark McGuire
 
 
 


Review 8 Sep 2017
Recommended by customer in G14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.8833, -4.3505
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of large velux window above a half landing on our stairs. This involved working at height both in and outside on scaffolding. It is an old house with high ceilings.

"Mark was the first velux installer to respond to my request for help. He was based in Helensburgh and I thought it was fair that he charged me a small amount to come and assess the job because I live a distance from Helensburgh. The reviews he had on the website were very good so I was happy to go with him. I knew the work was really challenging. It has worked out so well - we are absolutely delighted with it. The job had been planned carefully before Mark arrived so he made good use of the time here and kept disruption to a minimum. He explained everything he was doing as he went along. He was very proud to deliver a really high standard of work. On top of all the good work he was a pleasure to deal with. I do not hesitate to recommend him."
 
 
Team:
Mark and Martin
 
 
 


Review 2 Aug 2017
Recommended by customer in G84
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0147, -4.7737
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of two GPL Escape windows to bring attic up to building control standards

"Mark McGuire did a fantastic job of installing out two GPL Escape windows.
He is very professional, working to a very high standard with great attention paid to every detail.He takes great price in his work and is extremely nice as well as being very honest and tidy.It is a pleasure to find such a good workman and we would happily recommend as his work is such a high quality."
 
 
Team:
Mark McGuire
 
 
 


Review 19 Jul 2017
Recommended by customer in G60
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9321, -4.4776
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reglaze and refurbish three velux windows (20 plus years old).

"Mark has just finished reglazing and refurbishing my three Velux windows which are 20 plus years old. As a registered Velux installer he was also able to facilitate a discount of 20% on the glass and 25% on the new blinds. He is a genuine , honest ,family man who takes great pride in his work. The finish is great and I couldn't be more pleased. I can definitely recommend him. A great job at a fair price."
 
 
Team:
Mark McGuire
 
 
 


Review 13 Jul 2017
Recommended by customer in ML12
 My Age: 60 - 69 
 I'm: Male 

55.5639, -3.6194
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rework of velux Cabrio window Originally fitted by others
 
Cost: £300
 

"We had the large Velux Cabrio fitted by OTHERS , which had a very serous leak when it rained . No body seemed to know what the problem was ! I was recommended Mark who immediately told us that there was parts missing from the window ! After ordering the missing parts Mark came and stripped down the window and refitted missing parts . This solved the leak right away !
Mark was a true professional, his knowledge and expertise was 1st Class . He showed an interest in what he was doing which these days is very rare . I would highly recommend Mark to any one who needs help with Velux windows"
 
 
 
 


Review 23 May 2017
Recommended by customer in G84
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0133, -4.7403
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of Velux window and surround in shower room.

"We contacted Mark McGuire Joiners to ask for a quote to replace a Velux window in our shower room. After his visit, Mark promptly posted his quote which we were pleased to accept. Mark was punctual and extremely professional. He took time to explain what he was going to do and how long it would take. He kept to schedule and went above and beyond to make the window and surround look fab! He left the place looking tidier than when he arrived! Our shower room has been transformed - thanks Mark 😀"
 
 
Team:
Mark McGuire
 
 
 

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