Carlisle Window Systems Ltd

MARTIN WEST, 19 Stephenson Road
Durranhill Industrial Estate
Carlisle
CA1 3NU

54.8840, -2.9037

Windows & Doors

Listed under:  Doors, Fascias, Bargeboards & Soffits, Glass / Glazier / Glazing, UPVC Windows & Doors, Window Repairs, Windows / Window Fitters
100% recommended   Rating 9.3/10
7 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 7 reviews since 2018
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the work was as expected and agreed

 
Tidy 9.3/10 Tidy Rating 9.3
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Happy with work and experience"   more
 
" We explained our needs and expectations which were taken account of in the planning and design of the windows and door. We wanted obscure glass to provide added security, enhanced weather protection a...."   more
 
" Martin came to my house at the time arranged and was very professional and extremely helpful in finding a window to suit our needs. He was very courteous and explained various different options. We de...."   more
 
" The firm was very good and I received a phone call giving a starting date which was not convenient, but there was no problem changing it. Scaffolders were very efficient even though the weather was ve...."   more
 
About Us


Carlisle Window Systems manufacture and supply our own extensive range of pvcu windows, doors, roofline & conservatories.
Our local sales rep Martin West, lives and is based in Dumfries covering D & G. Martin has been in the pvc industry for 25 years and would love to help you with anything you may need. He can be contacted directly on 07872015425 or at martin@carlislewindow.co.uk
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Adverse 2
door 2
dust 2
efficient 2
experience 2
explained 3
extremely 2
gentleman 2
good 2
helpful 2
highly 2
issues 2
just 2
needs 2
polite 2
professional 3
quality 3
recommend 3
sheets 2
team 2
window 2
windows 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

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Review 11 May 2018
Recommended by customer in DG1

 I'm: Male 

55.0884, -3.5890
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wooden ones replaced by plastic ones
 
Cost: £6000
 

"Happy with work and experience"
 
 
 
 


Review 4 May 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.0710, -3.6056
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing timber windows and door in garage to enhance security and to allow for future possible incorporation into home

"We explained our needs and expectations which were taken account of in the planning and design of the windows and door. We wanted obscure glass to provide added security, enhanced weather protection as well providing a utility space and indoor fitness area.
Adverse weather and unexpected issues with the existing structure set a challenge and they persevered to provide a high quality finish.
All the staff involved were competent, helpful and friendly.
"
 
 
Team:
Martin West, Mike (the boss), fitters (John + 3 others) and office staff
 
 
 


Review 11 Apr 2018
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.9898, -3.2462
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I needed a new bedroom window and was recommended Carlisle window systems from a Facebook recommendation page.
 
Cost: £395
 

"Martin came to my house at the time arranged and was very professional and extremely helpful in finding a window to suit our needs. He was very courteous and explained various different options. We decided on a window and paid a small deposit. The company kept in contact with us until our window was ready to be fitted....just a couple of weeks. The fitters were brilliant! Very fast service and even laid dust sheets from the front door so as not to leave any mess. A terrific service. I would definitely recommend them to everyone needing a window."
 
 
Team:
Martin West
 
 
 


Review 27 Feb 2018
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
54.9848, -3.2648
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old facias and soffits and supply and fit new ones. Also fit new gutters and down pipes.
 
Cost: £5500
 

"The firm was very good and I received a phone call giving a starting date which was not convenient, but there was no problem changing it. Scaffolders were very efficient even though the weather was very wet. Team who worked were very good. They did the work in sections so each night they cleared up and tidied up. They were polite and told us what they were doing. I am afraid I have forgotten their names, but did appreciate their work. Scaffolding was removed very quickly which was appreciated."
 
 
 
 


Review 26 Feb 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0991, -3.5811
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of windows, door and garage door.
 

"Work was carried out to a very high standard.
Workmen were professional and respectful to an elderly gentleman at all times.
Would highly recommend Carlisle Window Systems Ltd to anyone!"
 
 
 
 
 
 


Review 20 Feb 2018
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
54.9944, -3.2470
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and doors
 
Cost: £5300
 

"The lads doing the job we're very good, working with us to accommodate the fact we have a large German Shepherd who has issues with strangers. They were quick and efficient cleaning up as they moved from one room to another. There use of dust sheets throughout meant any debris and adverse weather conditions did not affect the floor coverings.We have had replacement windows in our last house but the quality was not as good."
 
 
 
 


Review 19 Feb 2018
Recommended by customer in DG14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1131, -2.8763
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit front and back doors (with side window panels).
 
Cost: £2200
 

"The experience from the initial request to quote through to the final installation has been exceptional. No pushy salesman just a gentleman (Martin) with a wealth of knowledge who provided detailed and accurate costings and pictures. All communication and visits have been prompt, polite and professional from the surveyor visit to the installation team; arranged by a proficient coordinator (Sue). The installation team arrived on time and prepared. They cleaned up and took away all the rubbish after the installation. They explained what they had done and how to operate the locks. A few, extremely minor,issues were resolved on the spot with no fuss. I can feel and hear the sound of quality with the new doors. I would highly recommend this company, without hesitation."
 
 

Composite door with 2 glazed side panels

Composite front door
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Martin and Sue - also the surveyor and installations gentlemen - who's names I cannot remember!
 
 
 

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