Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2648 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2648 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" All the team went above and beyond and Mark and Bob really were so kind and thoughtful checking in with me to see how I was doing. Incredibly trustworthy around my daughter, they made her happy. Terr...."   more
 
" Absolutely brilliant staff. Very professional but with good humour! Efficient and knowledgeable made what could have been a stressful day an easy one thank you to all removal men and office staff. D...."   more
 
" The move itself was brilliant. Packing, delivering, moving big pieces in the new house then taking remnants from both to auction house. However the follow up has been extremely disappointing when left...."   more
 
" Absolutely brilliant "   more
 
 
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Customer Reviews
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Review 22 Oct 2025
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was an emotive move as my husband had lost his job. We were also downsizing so lots of things had to be put in the garage on arrival at the new house. The team were just superb. I was also on my own with a 13 month old as my husband was working
 

"All the team went above and beyond and Mark and Bob really were so kind and thoughtful checking in with me to see how I was doing. Incredibly trustworthy around my daughter, they made her happy. Terry was amazing putting our furniture together that end when we moved. They were such a special bunch and I was actually sad to see them go as they had been my support network and my lifeline. Amazing! My husband was super impressed as well!"
 
 
 
 
Team:
Mark Terry Bob
 
 
 


Review 15 Oct 2025
No Recommendation by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
it was a complicated move from small flat and three quarters furnished house. Stuff from both to go to auction at the close of move.
 

"The move itself was brilliant. Packing, delivering, moving big pieces in the new house then taking remnants from both to auction house. However the follow up has been extremely disappointing when left to office staff. Men on the ground excellent. Admin at base not so. Abysmal"
 
 
 
 
Team:
Shaun Chris
 
 
 


Review 15 Oct 2025
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing could have been an issue but managed to sort without blocking highway. Stairs were challenging but with discussion we removed bannisters. Otherwise straightforward move
 

"Absolutely brilliant staff. Very professional but with good humour! Efficient and knowledgeable made what could have been a stressful day an easy one thank you to all removal men and office staff. Despite our changes to our move date it was handled perfectly. Thank you!"
 
 
 
 
Team:
Steve Jenson Shaun
 
 
 


Review 14 Oct 2025
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Absolutely brilliant "
 
 
 
 
Team:
Steve Mark Jenson
 
 
 


Review 10 Oct 2025
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from Aylesbury in Buckinghamshire to Norfolk. Exceptional team of two. Steve (Team leader) and Terry.
 

"because my wife was away on holiday it was me and my dog doing the packing. Nothing was too much trouble and although I was behind schedule on the packing they went out of their way to help me in any way possible. Meant to be a two van move but they packed it so well it all went in one van. No breakages"
 
 
 
 
Team:
Steve Terry Graham Lee
 
 
 


Review 10 Oct 2025
Recommended by customer in IP23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From cottage - small and tight access inside, beams etc - to a flat
 

"Excellent service from quote to move. Great communication with the team. Informative and professional. On the move day Bob and Terry were great! All went so smoothly and stress free thanks to them. Thanks so much"
 
 
 
 
Team:
Bob
 
 
 


Review 9 Oct 2025
Recommended by customer in IV15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved 520 miles from Norfolk to North of Inverness.

Day 1: arrive and pack contents, load and start travel. Day 2: continue travel and unpack once completion done. Day 3: finish unpacking and remove boxes etc. Day 4: Drive South
 

"The company were excellent. My exchange date was well beyond their payment deadline but they stuck with me and didn't pull out. They gave me a 10% discount because I used Sowerbys estate agents. The loading and unloading team were excellent thoughtful and helpful. The only minor issue was small chips to some ornaments, one breakage I can repair, and a very wet chair back. But overall they were excellent."
 
 
 
 
Team:
Steve Mark Jenson
 
 
 


Review 6 Oct 2025
Recommended by customer in EX10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and move from norwich to devon
 

"Mark and Stephen B (plus Mark who helped pack us up the day before) made a very stressful life change so much easier. They were very courteous, friendly and accommodated our special requirements. I would thoroughly recommend Hadleigh and Ottaway. Very many thanks, J and M"
 
 
 
 
Team:
Marc Stephen
 
 
 


Review 2 Oct 2025
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Kent to Norfolk. Collected first day, delivered the next
 

"Very quick but care taken. Ffloor and doors protected very well."
 
 
 
 
Team:
Shaun Steve
 
 
 


Review 2 Oct 2025
Recommended by customer in NR27
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Big move from St Albans to Cromer, with a very large number of books, garden equipment etca and some tricky access challenges
 

"Steve was exceptionally professional and helpful in arranging and directing all aspects of the move and Jordan did a superb job with fragile items. Highly recommended."
 
 
 
 
Team:
Steve Jenson Jordan Steve
 
 
 


Review 2 Oct 2025
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Routine move from Stowmarket area to Norwich. Main challenges were: (1) Squeezing a lot of furniture into confined spaces on arrival (2) Negotiating narrow staircase with reverse bend. Both challenges met comfortably.
 

"Removalists were friendly careful and efficient Appreciated extra mile service with help disassembling and reassembling king size bed. No damage to moved items or to either property. Initial survey by Chris boded well. He was knowledgeable, meticulous and smartly presented"
 
 
 
 
Team:
Bob Shaun Jensen
 
 
 


Review 22 Sep 2025
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4 Bed House. Workshop and ride on mower. very late exchange date. H & O lorry broke down but the service was still superb and we were clearly communicated with.
 

"The team on the day lead by Mark were fantastic. They were professional, laid back enough to reassure us and nothing was too much trouble. Exceptional!
"
 
 
 
 
Team:
Stephen Lee Chris Mark
 
 
 


Review 18 Sep 2025
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Arrived promptly very friendly staff. Efficient with the loading and unloading.
 

"The 3 staff bob, Terry and Tim are a credit to your company. "
 
 
 
 
Team:
Bob Terry Tim
 
 
 


Review 18 Sep 2025
Recommended by customer in CB8
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3rd floor apartment with no lift to house.
 

"Absoultely 1st class and polite and did all they would to assist with a positive and friendly attitude. "
 
 
 
 
Team:
Shaun Steve Aston Jenson
 
 
 


Review 14 Sep 2025
Recommended by customer in DL8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bungalow to house move some narrow corridors and access issues. Move was circa 190 miles.
 

"We could not recommend H and O highly enough. From the initial home visit through to unloading at the destination, constant friendly communications during what is naturally a stressful time.
The lads handling were perfect friendly, chatty and nothing was too much trouble. Care with our belongings from start to finish."
 
 
 
 
Team:
Mark Jenson
 
 
 


Review 11 Sep 2025
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bed to 4 bed over a few days. We had a lot of stuff!
 

"The team we had were incredible. I knew within 15
mins of their arrival that we had picked the right company. They were so polite, friendly, professional and worked so very hard. Nothing was too much trouble for them and they were so trustworthy too. At such a stressful time you need a team as welcoming, kind and helpful as the Hadley &
Ottaway men. We will be highly recommending them to everyone.
We know that is moving!!"
 
 
 
 
Team:
Lee Mark Terry Chris
 
 
 


Review 10 Sep 2025
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from city to country.
 

"Bob, Marc and Terry were excellent throughout and very professional, helpful and friendly.
10/10."
 
 
 
 
Team:
Bob Marc
 
 
 


Review 9 Sep 2025
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
There was rain but this didn't result in any damage to items.
 

"The service was excellent beginning to end. Very good quotation service men on time on the day, worked very hard. Were considerate and sensible.
Thank you very much. "
 
 
 
 
Team:
Lee James Steve
 
 
 


Review 9 Sep 2025
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Everything went as clockwork. No problems with any of the move.
 

"We were really satisified with the service from this team, which took the stress out of the whole move. "
 
 
 
 
Team:
Shaun Steve
 
 
 


Review 8 Sep 2025
Recommended by customer in DE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
From arrival until leaving, the process was simple. went was most impressive was the laying of protective blankets etc., and packing of furniture and breakables.
 

"As above, I have nothing but praise for the entire process. Professional, efficient, diligent, courteous throughout both the removal to store and from store. Cheaper options were available, but based on recommendations and first impressions, I would unexpectionally recommend the company."
 
 
 
 
Team:
Steve Mark Aston
 
 
 

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