Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2667 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2667 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Moving is renowned as being stressful and the team went out of their way to make the process as simple and efficient as possible. Steve, Lee and Harrison were a credit to the company."   more
 
" Recommended to us. From initial contact to survey to quote to the floating date getting confirmed, all was so helpful to us. The team of Lee, Terry and Stephen did a fantastic job with nothing left be...."   more
 
" Right from arrival at just after 7:00 AM for 4:00 guys Terry Chris Aston and Shaun, so friendly and helpful. Nothing was too much bother for them. The move went well and was all finished just after...."   more
 
" Three guys on first two days worked well together. On the final 3rd day just one staff member Sean and Ruben agency help. Throughout the three days Sean was terrific, always helpful and conscientious....."   more
 
 
About Us



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Review 12 Dec 2025
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a four bedroom house double garage garden shed and summer into a three bedroom bungalow with double garage.

We had very little furniture to remove but 70 boxes and 26 wardrobe boxes in the house and over 30 boxes packed in the garage plus various electric drills and saw bench and work tools
 

"Right from arrival at just after 7:00 AM for 4:00 guys Terry Chris Aston and Shaun, so friendly and helpful. Nothing was too much bother for them.

The move went well and was all finished just after 12. We had to wait for the solicitors to get their act together for two hours or more. We eventually started to unload after 3:00 PM but it was all done by 6:30. They worked so hard but happy and friendly all the time. We had taken out the insurance for the late waiver They supplied all the boxes tape and paper for us to pack We would definitely recommend H &O to anyone and everyone"
 
 
 
 
Team:
Shaun Aston Terry Chris
 
 
 


Review 12 Dec 2025
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Accessibility to our property is a challenge and move and pack was wrapped around a weekend. Team led by Steve were respectful hardworking and always asked when unsure. Also good to talk to and at pains to do an excellent job.
 

"Moving is renowned as being stressful and the team went out of their way to make the process as simple and efficient as possible. Steve, Lee and Harrison were a credit to the company."
 
 
 
 
Team:
Steve Lee Harrison
 
 
 


Review 12 Dec 2025
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Distance move, so video survey. 2 trucks 3 men over 3 days including fragile pack. All went to plan with no problems whatsoever.
 

"Recommended to us. From initial contact to survey to quote to the floating date getting confirmed, all was so helpful to us. The team of Lee, Terry and Stephen did a fantastic job with nothing left behind and nothing damaged in transit. Highly recommended."
 
 
 
 
Team:
Lee Terry Stephen
 
 
 


Review 11 Dec 2025
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was spread over three days whereas other firms quoted for 2. We found the three days worked very well with packing on the Thursday move on the Friday and final unloading on the Monday. We found the weekend break very useful
 

"Three guys on first two days worked well together. On the final 3rd day just one staff member Sean and Ruben agency help. Throughout the three days Sean was terrific, always helpful and conscientious. Approved by Which? and recommended by Us"
 
 
 
 
Team:
Shaun Graham Jenson Reube
 
 
 


Review 5 Dec 2025
Recommended by customer in PE11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of three bed in Norfolk to Lincolnshire including grand piano
 

"Crew was superb despite the set back of completion and the grand piano not fitting!"
 
 
 
 
Team:
Steve Shaun Aston Harriso
 
 
 


Review 23 Nov 2025
Recommended by customer in S43
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 day move at 5:45 PM in the rain and dark to find previous owners still around with lots of their stuff
 

"We cannot fault our team, they were so helpful, courteous, careful and understanding. We enjoyed them packing for us. We have no issues whatsoever. only praise"
 
 
 
 
Team:
Bob Aston Shaun P
 
 
 


Review 23 Nov 2025
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This move was traumatic. Took ages for solicitors to liaise etc. Very short notice from exchange to completion.
 

"Hadley and Ottaway went above and beyond to accommodate. 11 out of 10. Thank you"
 
 
 
 
Team:
Jordan Shaun Harrison Ste
 
 
 


Review 20 Nov 2025
Recommended by customer in N10
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from country house and outbuildings to London with three storage units until 2026 and remainder going to London
 

"The team were so helpful and easy to have around. They made a potentially stressful situation almost relaxed. The team were efficient and professional and unfazed by any situation. It was a pleasure to have them in the house"
 
 
 
 
Team:
Jordan Stephen Shaun Stev
 
 
 


Review 17 Nov 2025
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent service all round. The removal guys on the day were exceptional professional courteous and great to have around on a very stressful day. Thanks"
 
 
 
 
Team:
Harrison Marc Step
 
 
 


Review 14 Nov 2025
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Staff all excellent and polite. Helpful and careful with items. Would recommend."
 
 
 
 
Team:
Bob Shaun Aston Harrison
 
 
 


Review 11 Nov 2025
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Nottinghamshire to Norfolk. Went like clockwork despite slight delay obtaining keys to new property!
 

"Brilliant service! Helpful and obliging to us all and responded positively to everything thrown at them. Also very clean thorough and tidy throughout!"
 
 
 
 
Team:
Jordan Mark Jenson
 
 
 


Review 11 Nov 2025
Recommended by customer in PE15
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from home address to Parkfield Lane. Most of packing done by owner, but removers partly packed kitchen, etc,
 

"Hadley and Ottaway are not going to get any staff as good and solid as Steve and his pal. A credit to the removal company."
 
 
 
 
Team:
Steve Jenson
 
 
 


Review 11 Nov 2025
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4 Bed bungalow with various outbuildings to farmhouse
 

"Amazing job done by all. Worked so hard. Very much appreciated"
 
 
 
 
Team:
Steve Stephen Jordan Jens
 
 
 


Review 4 Nov 2025
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a very smooth, slick operation
 

"A very professional friendly crew provided an excellent removal service. They were extremely thoughtful and considerate and very efficient. We couldn't fault the service."
 
 
 
 
Team:
Graham Harry Bob Chris
 
 
   Business Reply:

Thank you very much for taking the time to leave a lovely review.
 


Review 31 Oct 2025
Recommended by customer in WR11
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was a distance of just over 150 miles. Day one packing. Day two packing and driving to new address on arrival unpacking essentials. Day three complete unloading. A week later collection of boxes already emptied.
Challenges - Access to our property for packing - difficult drive and quantity and variety of goods!
 

"From start to finish from the first contact telephone call to the collection of boxes everyone was friendly and courteous efficient and reassuring.

Everything worked according to plan. The removal team were outstanding so hard working but thoughtful and considerate too. What more could you ask? Outstanding! Much appreciated."
 
 
 
 
Team:
Jordan Bob Terry
 
 
   Business Reply:

Thank you very much.
 


Review 30 Oct 2025
Recommended by customer in IP13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved into a mediaeval thatched cottage with very narrow staircase. However the cottage contains a "coffin hatch". The team doing our move used this and found it most useful.
 

"We could not have expected such a successfully completed move. The team was friendly and extremely competent. We would recommend your company and its workforce wholeheartedly."
 
 
 
 
Team:
Steve Lee Steven Chris Sh
 
 
   Business Reply:

Thank you!
 


Review 30 Oct 2025
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bristol to Norwich House move.
 

"Brilliant from start to finish. Look after our stuff well. Made life much easier. Shout out to Mark and Steve. They were great!!"
 
 
 
 
Team:
Marc Stephen
 
 
   Business Reply:

Thank you for taking the time to leave a lovely review.
 


Review 30 Oct 2025
Recommended by customer in IM7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was very anxious but from the moment the team arrived I relaxed. They were quick and efficient and made sure they knew exactly what furniture was staying and what was being moved. They were very friendly and made the whole experience very pleasant
 

"I couldn't have asked for a nicer team. Lee and Shawn were very efficient and helpful and I would recommend Hadley and Ottaway L.T.D. to anyone moving due to the excellent service we received. As I've said already Shaun and Lee went beyond our expectations they are a real credit. The move was so much more easy because of them."
 
 
 
 
Team:
Lee Shaun Mark
 
 
   Business Reply:

Thank you!
 


Review 28 Oct 2025
Recommended by customer in GL50
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Relocate from Downham Market to Cheltenham
 

"Excellent service from start to finish"
 
 
 
 
Team:
Marc Aston
 
 
 


Review 22 Oct 2025
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was an emotive move as my husband had lost his job. We were also downsizing so lots of things had to be put in the garage on arrival at the new house. The team were just superb. I was also on my own with a 13 month old as my husband was working
 

"All the team went above and beyond and Mark and Bob really were so kind and thoughtful checking in with me to see how I was doing. Incredibly trustworthy around my daughter, they made her happy. Terry was amazing putting our furniture together that end when we moved. They were such a special bunch and I was actually sad to see them go as they had been my support network and my lifeline. Amazing! My husband was super impressed as well!"
 
 
 
 
Team:
Mark Terry Bob
 
 
 

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