White & Co plc

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating White & Co plc 9.4/100
285 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 285 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.2/10 Value Rating 9.2
The price represents value for money
 
 
 
Recent Reviews 
 
" The removal men were very competent and helpful. Some minor damage mainly due to awkward steps and stairs. A couple of pieces of wood (part of a bureau) were missing - but were not essential."   more
 
" Whites have moved us before. They are efficient and reliable cannot find fault. Thanking you all. Could you pass our thanks out Botley and staff for their care and compassion."   more
 
" We were very happy with the whole service from start to finish we found you took the strain away from us. The staff were all very friendly and professional and I would like to say Thank you"   more
 
" Great service friendly team and completed over 4 days on time and schedule with everything delivered safely."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 76%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
access 3
amazing 4
arrived 9
belongings 6
boxes 11
brilliant 9
care 12
careful 8
carefully 6
cheerful 6
courteous 21
crew 9
difficult 7
easy 8
efficient 23
excellent 38
experience 9
extremely 10
fault 7
finish 13
free 6
friendly 24
furniture 8
good 23
Great 12
guys 9
happy 9
hard 16
help 14
helpful 34
highly 9
impressed 10
packed 14
packing 16
polite 20
professional 25
property 11
quote 6
recommend 24
recommended 7
recommending 6
removal 26
service 48
stress 10
team 34
Thank 12
thanks 8
White 23
Whites 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jul 2021
Recommended by customer in BD24
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
House with easy access but on minor road so small vans used to shuttle things to large van. Long-distance move - nearly 300 miles move over weekend so took from Thursday to Tuesday to complete.
House moving into again in minor road, but managed to park large van outside the house, though arrangements had been made for another shuttle. House up 12 steps and awkward staircase to 1st floor. All dealt with ok
 

"The removal men were very competent and helpful. Some minor damage mainly due to awkward steps and stairs. A couple of pieces of wood (part of a bureau) were missing - but were not essential."
 
 
 
 
 
 

Review 8 Jul 2021
Recommended by customer in TA8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Whites at Botley were so helpful during the very stressful time. We cannot thank them enough.
 

"Whites have moved us before. They are efficient and reliable cannot find fault.
Thanking you all.
Could you pass our thanks out Botley and staff for their care and compassion."
 
 
 
 
Team:
Shaun Luke
 
 
 

Review 8 Apr 2020
Recommended by customer in SO16
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Items into storage to allow decorating of lounge.
Heavy wooden items and large glass mirror first floor fat, so stairs to climb
 
 
 
 
 

Review 9 Mar 2020
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"We were very happy with the whole service from start to finish we found you took the strain away from us. The staff were all very friendly and professional and I would like to say
Thank you"
 
 
 
 
 
 

Review 2 Mar 2020
Recommended by customer in RG20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Split move when downsizing to bungalow to storage.
Good job.
 
 
 
Team:
James M
 
 
 

Review 25 Feb 2020
Recommended by customer in PO39
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
South coast to isle of wight involving ferry transfers restricted access and lots of garden plants and shrubs
 

"Great service friendly team and completed over 4 days on time and schedule with everything delivered safely."
 
 
 
 
Team:
Chris Ben Rob
 
 
 

Review 12 Feb 2020
Recommended by customer in SO32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved 20 minutes up the road
 

"They where brilliant"
 
 
 
 
Team:
Chris
 
 
 

Review 22 Jan 2020
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 day move - complications a lose because it was under estimated how much stuff we had and another van needed also the people we bought from we rent packed and ready when we arrived.
 

"Thank goodness for the white and co team we had. They were so good and if it wasn't for those guys we wouldn't have got moved in that evening. They went above and beyond what we could have expected!"
 
 
 
 
Team:
Ray
 
 
 

Review 8 Jan 2020
Recommended by customer in NG17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 28 Dec 2019
Recommended by customer in SO19
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 28 Dec 2019
Recommended by customer in SO19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Upsizing; There was a few hours delay in exchanging funds/keys, and more men were sent to help get us in to our new house before dark."
 
 
 
 
 
 

Review 19 Dec 2019
Recommended by customer in PO39
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved across the Solent to a rural location that had restricted access.
The company took our advice and surveyed the property location to ensure that the appropriate vehicles were used.
 

"The team were extremely professional and made the experience stress free. The moving team were very engaging and polite and respected our views.
I would certainly recommended white and co to others in the future. "
 
 
 
 
Team:
Mattrew James Luke Ct
 
 
 

Review 9 Dec 2019
Recommended by customer in BH15
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
From Romsey to Poole.
 

"All aspects dealt with extremely well."
 
 
 
 
 
 

Review 5 Dec 2019
Recommended by customer in PO11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"V.smooth move courteous and professional lots of people done in record time. "
 
 
 
 
 
 

Review 28 Nov 2019
Recommended by customer in HR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Shaun Luk
 
 
 

Review 26 Nov 2019
Recommended by customer in SO15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a large house to a smaller one. Whites had to pack the house 48 hours before completion raner than the day before finished the pack on completion day unpacked over 2 days
 

"Whites were amazing even ___ it was not a straight forward pack. The guys who packed and unpacked us were patients, supportive, careful and made us smile. They worked so hard we are so grateful to Ray, Rich and the team!"
 
 
 
 
Team:
Ray Rich Ben
 
 
 

Review 26 Nov 2019
Recommended by customer in SO30
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Oct 2019
Recommended by customer in TR11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a large apartment to a much smaller one as an interim move with most of our belongings going into storage. Whites were very professional in sorting items and packing them.
 

"We were very impressed with Whites. Would definitely recommend them. "
 
 
 
 
 
 

Review 11 Oct 2019
Recommended by customer in SO50
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Ray Rich
 
 
 

Review 7 Oct 2019
Recommended by customer in LU5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was very straight forward - No problems.
 

"We found White and company very professional. Would definitely recommend them. "
 
 
 
 
Team:
Simon Mat
 
 
 
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