White & Co Plc

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.4/10
254 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 254 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service thoroughly at reasonable cost. "   more
 
" 2 staff came early (for them, not me). Worked extremely hard and diligently, polite, funny, committed. Office staff rather abrupt and defensive. Should reply to emails faster. Moving house is very...."   more
 
" All told, an outstanding service from start to finish. Amazingly helpful and willing to arrange/rearrange furniture into the ideal requested positions. "   more
 
" We realized we had too much furniture in storage to fit in the new house and whites were very helpful in letting us take out sometimes to be sold in Hampshire. (A few of these were safely put aside fo...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 73%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
access 3
amazing 3
appreciated 3
arrived 9
belongings 6
better 4
boxes 10
brilliant 8
care 10
careful 7
carefully 6
courteous 20
Crew 7
difficult 7
Easy 7
efficient 22
Excellent 34
experience 8
extremely 8
fault 6
finish 11
friendly 21
furniture 8
good 21
great 10
guys 7
happy 7
hard 15
help 13
helpful 33
highly 9
impressed 8
packed 12
Packing 15
polite 17
professional 19
property 11
quote 6
recommend 22
recommended 6
recommending 6
removal 24
service 44
stress 9
team 29
Thank 9
thanks 7
White 20
whites 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 20 May 2019
Recommended by customer in EX13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Hampshire to Devon. Access to Devon property limited. But removers managed to locate vehicle close enough to defect unloading within required time frame.
 
Cost: £1655

"Excellent service thoroughly at reasonable cost. "
 
 
 
 
Team:
Peter Mat
 
 
 


Review 8 May 2019
Recommended by customer in SO31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2180

"All told, an outstanding service from start to finish. Amazingly helpful and willing to arrange/rearrange furniture into the ideal requested positions. "
 
 
 
 
Team:
Matt Paulo
 
 
 


Review 8 May 2019
Not Recommended by customer in PO12
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Salesman advised collection of goods promptly at 0800 with 3 staff. 2 days prior to move, office advise that would Never be the case for this move. Very poor. Stressful. Right hand doesn't know what left hand doing.
 
Cost: £810

"2 staff came early (for them, not me). Worked extremely hard and diligently, polite, funny, committed.

Office staff rather abrupt and defensive. Should reply to emails faster. Moving house is very stressful. They should remember this. "
 
 
 
 
 
 


Review 16 Apr 2019
Recommended by customer in SY3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Paulo
 
 
 


Review 4 Apr 2019
Recommended by customer in PL4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Sw france in dec'18 and put our belongings in storage with white's Southampton while we looked for a house, 3 month's later they moved our containers to their ply mouth depot and delivered from there ' price includes storage and handling)
 
Cost: £6700

"We realized we had too much furniture in storage to fit in the new house and whites were very helpful in letting us take out sometimes to be sold in Hampshire. (A few of these were safely put aside for 10 days awaiting collection) All staff were friendly, helpful and courteous at all times."
 
 
 
 
Team:
Reece Andy
 
 
 


Review 1 Apr 2019
Recommended by customer in SO31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service from start to finish
Would highly recommend White & Co."
 
 
 
 
Team:
Matthew Jam
 
 
 


Review 28 Mar 2019
Recommended by customer in CA10
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
, , Collection of household items from storage area in Basingstoke and ______ to Lazonby Cumbria.
 
Cost: £2002
 
 
Team:
Danny Burton
 
 
 


Review 11 Mar 2019
Recommended by customer in SO17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 11 Mar 2019
Recommended by customer in PO17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Wayne
 
 
 


Review 11 Mar 2019
Recommended by customer in PO6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move. 4 bed house to large Vicarage which was in the process of being renovated.
 

"I am not prove to writing 'gushy' thank you letters but I cannot commend your removal team enough. From the beginning they were polite, hard working and positive. Nothing was too much trouble. When we arrived it our destination the vicarage wasn't at the stage, or in the state, that the builders had promised. This meant that some rooms weren't accessible and I was being asked to make a lot of on the spot decisions about where things could go. It would not be too much to say that Nayne's calm and practical approach to each problem that presented itself, was probably what kept me from having a complete meltdown. This team were amazing"
 
 
 
 
Team:
Wayne Rob Mike
 
 
 


Review 19 Feb 2019
Recommended by customer in SO31
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We moved to a small property and had Quite a bit of furniture and boxes to move to a 3 storey house.
Chris and CJ were brilliant and nothing was to much trouble despite the awful wet weather.
We had land cheaper quotes to move house however, as we'd used whites 3 times previously, wanted to remain loyal. "
 
 
 
 
Team:
Chris Cj
 
 
 


Review 19 Feb 2019
Recommended by customer in SO53
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of all furniture Etc.
From a 4/5 Bed house to a 4 bed house.
 
Cost: £2322

"A number of items were not found on unpacking at the new address - some very low value but some high value( ornaments and greater glassware)
White & co were advised but apparently, Too late to be able to claim for the losses."
 
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in EX17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1680
 
 
Team:
Matt James
 
 
 


Review 5 Feb 2019
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a full packing service from White & Co. The team carried out the move with great care and efficiency and good humour. The property I moved from was in a narrow street of terraced houses. The truck took some manoevering.
 
Cost: £966

"The team were great ambassadors for the company. Friendly, efficient careful and courteous. They took great care with my furniture and checked where I wanted it when we got to the new house.
From my initial enquiry to the quote visit and the eventual move I found everyone I dealt with at White and co Southampton to be very helpful. "
 
 
 
 
Team:
Matt James Mike Annalie
 
 
 


Review 4 Feb 2019
Recommended by customer
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal team had to persevere in order to get our American fridge freezer into the property.
 
Cost: £680

"The removal guys were excellent throughout the day of the move. We couldn't have asked for better!
They would be our main reason to re-book.
The admin team were poor with a lack of communication in the process. "
 
 
 
 
 
 


Review 25 Jan 2019
Recommended by customer in SP5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard house move. Only TV's and pictures to be packed by movers. Long delay to get keys- able to enter new property at 4.45 PM. Moves dismantled the assembled 2 beds. Final moves left at around 7 pm.
 
Cost: £1953

"Exceptional staff on moving day from sister company Maid men. Friendly and polite. Pointed out a few things to me. White and co kept me informed of situation at new house(previous occupants not packed on vacated until nearly 4 PM). Staff on site and back in the office kept us informed of potential issues due to delays and provided 5 extreme workers to unload once access to property was gained. Only negative was that large, expensive fridge freezer was slightly damaged. "
 
 
 
 
Team:
Les Steve Mark
 
 
 


Review 22 Jan 2019
Recommended by customer in PO8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £750

"Very well done- Came back to do the move in with 4 extra(6 in total) So complete move in took just 2 and half hours."
 
 
 
 
Team:
Luke Sean
 
 
 


Review 11 Jan 2019
Recommended by customer in SO31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was an office move from a first floor office to a ground floor office. A very heavy, bulky printer had to be maneuvered down a flight of stairs. It was extremely well done without any damage to printer or property.
 

"An extremely reliable, competent company with efficient, competent and friendly staff. Would use again without hesitation."
 
 
 
 
 
 


Review 7 Jan 2019
Recommended by customer in L37
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Southampton to Formby and involved the removal of all possessions from a 4 bedroom house to a 3 bedroom dorma bungalow including the packing of a grandfather clock and all china and glassware. All performed satisfied.
 
Cost: £1998

"The two removal men worked extremely hard and diligently and were very pleasant and helpful throughout the process. This was a job well done and I commend the men for their efficiency and dedication. "
 
 
 
 
Team:
Jason Richar
 
 
 


Review 3 Jan 2019
Recommended by customer in BA22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £583

"Very pleased with all aspects of the move. Would use Whites again."
 
 
 
 
 
 

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