White & Co Plc

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.4/10
268 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 268 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were very impressed with Whites. Would definitely recommend them. "   more
 
" We found White and company very professional. Would definitely recommend them. "   more
 
" Excellent move not complaints at all. "   more
 
" Very proficient job carried out over the 1 1/2 days. Everything went according to schedule. On arrival at destination again very meticulous with unloading and putting boxes in correct places. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 74%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
access 3
amazing 3
appreciated 3
arrived 9
belongings 6
boxes 11
brilliant 8
care 11
careful 7
carefully 6
cheerful 6
courteous 20
crew 9
difficult 7
easy 8
efficient 22
Excellent 38
experience 8
extremely 8
fault 6
finish 12
friendly 22
furniture 8
good 22
great 11
guys 7
happy 8
hard 15
help 13
helpful 34
highly 9
impressed 10
packed 13
packing 16
polite 19
professional 22
property 11
quote 6
recommend 24
recommended 6
recommending 6
removal 26
service 46
stress 9
team 30
Thank 10
thanks 7
White 21
Whites 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 15 Oct 2019
Recommended by customer in TR11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large apartment to a much smaller one as an interim move with most of our belongings going into storage. Whites were very professional in sorting items and packing them.
 
Cost: £1900

"We were very impressed with Whites. Would definitely recommend them. "
 
 
 
 
 
 


Review 11 Oct 2019
Recommended by customer in SO50
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1001
 
 
Team:
Ray Rich
 
 
 


Review 7 Oct 2019
Recommended by customer in LU5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very straight forward - No problems.
 

"We found White and company very professional. Would definitely recommend them. "
 
 
 
 
Team:
Simon Mat
 
 
 


Review 30 Sep 2019
Recommended by customer in CT6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent move not complaints at all. "
 
 
 
 
 
 


Review 26 Sep 2019
Recommended by customer in MK18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rob and Ben arrived Thursday lunchtime as advised Introduced themselves and very courteous.
Got on with packing what I hadn't and were meticulous with the process.
Couldn't fault them.
 
Cost: £1080

"Very proficient job carried out over the 1 1/2 days. Everything went according to schedule. On arrival at destination again very meticulous with unloading and putting boxes in correct places.
"
 
 
 
 
Team:
Rob Ben
 
 
 


Review 20 Sep 2019
Recommended by customer in SO50
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £480
 
 
 
 


Review 20 Aug 2019
Recommended by customer in SO21
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 bed semi to another 3 bed semi appox 1/2hr down the road. No real challenges other than poor weather.
 
Cost: £1080

"Very impressed with the removal company from start to finish. Thank you. "
 
 
 
 
 
 


Review 19 Aug 2019
Recommended by customer in HG2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"An excellent service, we were very happy. "
 
 
 
 
Team:
Wayne Peter
 
 
 


Review 15 Jul 2019
Recommended by customer in SO30
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house and garden contents move.
 

"The move from packing the house and garden to re-allocation went very smoothly, the crew were excellent, very professional and polite plus had a great sense of humour. "
 
 
 
 
Team:
Andy Adrian David Mr Gru
 
 
 


Review 19 Jun 2019
Recommended by customer in SO31
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 3 bed to 4 bed.
 
Cost: £1100
 
 
 
 


Review 17 Jun 2019
Recommended by customer in NG21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house to storage. Storage for 5 months. Move to new house 200 miles further away.
(not including storage costs)
 
Cost: £2117

"Both moving team were helpful, friendly and very professional. They took care of our possessions and did a good job. Move to Mansfield also included new team from Lincoln who were also polite. "
 
 
 
 
 
 


Review 5 Jun 2019
Recommended by customer in DE6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from France to UK
 
Cost: £4776

"All went without a hitch. Any problems I thought I might have removal crew put my mind at rest, so less stressful. Goods delivered to UK were places sensibly in the various rooms. Nothing damaged, all expertly packed. "
 
 
 
 
Team:
Peter Wayne
 
 
 


Review 30 May 2019
Recommended by customer in SO21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move downsize over 3 days.
Loads of boxes of stuff!
 
Cost: £1500
 
 
 
 


Review 27 May 2019
Recommended by customer in PO8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The weather was dry the young men arrived changed their shoes and proceed to move us out. We had done our own packing and had removed it the day before.
 

"The service was excellent the boys were bright, cheerful and funny, they made the move easy for my husband and myself. "
 
 
 
 
Team:
Simon Ben
 
 
 


Review 20 May 2019
Recommended by customer in EX13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Hampshire to Devon. Access to Devon property limited. But removers managed to locate vehicle close enough to defect unloading within required time frame.
 
Cost: £1655

"Excellent service thoroughly at reasonable cost. "
 
 
 
 
Team:
Peter Mat
 
 
 


Review 8 May 2019
Recommended by customer in SO31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2180

"All told, an outstanding service from start to finish. Amazingly helpful and willing to arrange/rearrange furniture into the ideal requested positions. "
 
 
 
 
Team:
Matt Paulo
 
 
 


Review 8 May 2019
Not Recommended by customer in PO12
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Salesman advised collection of goods promptly at 0800 with 3 staff. 2 days prior to move, office advise that would Never be the case for this move. Very poor. Stressful. Right hand doesn't know what left hand doing.
 
Cost: £810

"2 staff came early (for them, not me). Worked extremely hard and diligently, polite, funny, committed.

Office staff rather abrupt and defensive. Should reply to emails faster. Moving house is very stressful. They should remember this. "
 
 
 
 
 
 


Review 16 Apr 2019
Recommended by customer in SY3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Paulo
 
 
 


Review 4 Apr 2019
Recommended by customer in PL4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Sw france in dec'18 and put our belongings in storage with white's Southampton while we looked for a house, 3 month's later they moved our containers to their ply mouth depot and delivered from there ' price includes storage and handling)
 
Cost: £6700

"We realized we had too much furniture in storage to fit in the new house and whites were very helpful in letting us take out sometimes to be sold in Hampshire. (A few of these were safely put aside for 10 days awaiting collection) All staff were friendly, helpful and courteous at all times."
 
 
 
 
Team:
Reece Andy
 
 
 


Review 1 Apr 2019
Recommended by customer in SO31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service from start to finish
Would highly recommend White & Co."
 
 
 
 
Team:
Matthew Jam
 
 
 

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