Castle Electrical Services Ltd

34 Wentworth Green
Norwich
Norfolk
NR4 6AE

Electrical Contractors

Listed under:  Electrical Test & Inspection, Electricians
100% recommended   Rating Castle Electrical Services Ltd 9.7/100
283 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 283 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.5/10 Value Rating 9.5
The price represents value for money
 
 
 
Recent Reviews 
 
" John was very thorough in specifying the job and ensuring that we ended up with the best solution. Sam turned up exactly on time, verified the work involved and checked that he had all the parts he...."   more
 
" Very professional - knowledgeable, reliable and personable."   more
 
" Very pleased with the work carried out by Castle which was all completed on time and with very little disruption - we were able to continue working throughout. Have a reminder to book next year for P...."   more
 
" I originally contacted Castle Electrical Services about 4 years ago regarding the replacement of some outdated electric storage heaters with a more modern version. John contacted me very quickly to a...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 10
agreed 11
Arrived 12
Castle 37
certainly 10
clean 14
communication 7
courteous 7
definitely 12
efficient 38
efficiently 9
Electrical 44
electrician 15
email 6
Excellent 37
experience 6
explained 9
extremely 6
fitting 6
friendly 54
future 13
Good 34
great 6
happy 18
helpful 26
Highly 24
impressed 7
initial 7
John 49
mess 7
pleasant 10
pleased 22
polite 10
problem 8
professional 59
prompt 12
promptly 10
quality 11
quick 6
quickly 6
quote 10
really 6
recommend 39
recommended 13
reliable 24
service 52
Services 27
standard 12
tidy 22
Wilson 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Sep 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move consumer unit position. Fit a new backing board and replace tails and earth. Fit 1-12 way Metal fire rated consumer unit with a Main switch and SPD. Each circuit with individual Rcbo independent of other circuits. Test all circuits and issue a NICEIC installation certificate. Register job for part p of the building regs.

"John was very thorough in specifying the job and ensuring that we ended up with the best solution.

Sam turned up exactly on time, verified the work involved and checked that he had all the parts he required before starting.

The work was completed exactly as specified and in the estimated time.

Sam was very professional, he tidied up perfectly and removed all waste material.

We would definitely recommend Castle Electrical Services Ltd"
 
 
Team:
Sam, John Wilson
 
 
 

Review 1 Jul 2022
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Identifying and rectifying an electrical fault, electrical inspection and replacement of three sockets.

"Very professional - knowledgeable, reliable and personable."
 
 
Team:
John Wilson (communication) Samuel Smith (electrical work)
 
 
 

Review 31 May 2022
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installing new high level lighting in our warehouse; ancillary works; PAT testing

"Very pleased with the work carried out by Castle which was all completed on time and with very little disruption - we were able to continue working throughout.
Have a reminder to book next year for PAT testing.
Highly recommended."
 
 
 
 

Review 5 May 2022
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Several electrical jobs completed over the last 4 years or so: Replacement of electric storage heaters throughout property, including additional electrical points Replacement and upgrade of fuse boards Conversion of multiple single sockets to double sockets Replacement of ceiling light fittings Resolution of existing ceiling light wiring issues Installation of kitchen light, outside light, dimmer switches Electrical test and inspection with accompanying condition reports

"I originally contacted Castle Electrical Services about 4 years ago regarding the replacement of some outdated electric storage heaters with a more modern version. John contacted me very quickly to arrange an appointment to view the property and discuss my requirements in detail. He was very professional and knowledgeable and provided some very useful advice. Both the quotation and the work were carried out in a timely manner and to a more than satisfactory level.

When I was in a position to replace the remainder of the electric storage heaters I had no hesitation in contacting John again to ask him to undertake the job. Once again, both quotation and work were carried out in a timely and satisfactory manner.

When I recently decided to move house, John was once again my first port of call for providing electrical testing and inspection on my old property. When I subsequently identified several electrical jobs requiring attention in my new property I contacted John and he quickly made an appointment to view the property and discuss my requirements. As usual, both the quotation and the work was carried out in a timely and professional manner. The work itself was carried out by Edddy and I can’t praise him highly enough.

I highly recommend this company."
 
 
Team:
John & Edddy
 
 
 

Review 11 Dec 2021
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing of shower isolator switch done as a separate visit. Replacement of 3 external lights including junction boxes, replacement of one internal light an relocation of a socket

"Excellent service from start to finish, my shower switch was done within a week of me contacting them and the rest booked in for a few weeks later. Prices very acceptable, workman work masks and took shoes off even though I said they didn't need (as got washable floors). Very tidy work all rubbish taken with them. I will certainly use Castle Electrical again and recommend them to others."
 
 
Team:
Not sure of names of electricians, 3 in all and all excellent.
 
 
 

Review 5 Oct 2021
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Fused spur, x2 double sockets and LED strip light

"Very punctual, today and professional electricians. The second time I have used and would recommend and use again"
 
 
 
 

Review 28 Sep 2021
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Root cause analysis of electrical tripping fault. Problem made safe

"I've been delighted with the service that I received from Castle Electrical after I had been concerned with a number of electrical trip instances at my property.

Having described my situation, I was given clear instruction around how diagnosis would take place, including charging. An appointment was then booked within a few days.

The electrician, Eddie, methodically reviewed my sockets and quickly diagnosed the root cause. He took time to explain this to me in plain english and then gave me options around how the matter could be made safe and then further mitigated. We agreed the best plan and he was able to make the fix there and then.

This was a really professional and friendly experience and based on this, I would strongly recommend Castle to others. Thank you"
 
 
Team:
Eddie
 
 
 

Review 26 Sep 2021
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Efficient and friendly service very pleased!

"Really pleased with the work done and the pleasant and professional approach of the team. Very happy with the results."
 
 
 
 

Review 25 Sep 2021
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Chase in a single metal box and fit 1-single socket utilising cooker cable from switch above worktop. Replace a light fitting in the kitchen supplied by me. Test circuit and issue a NICEIC minor works certificate.

"We were very impressed with John Wilson of Castle Electrical who provided a quote and organised for the work to be done and Edddi and Kevin of Castle Electrical who carried out the job in terms of the quality of work and their customer facing skills. Would highly recommend."
 
 
Team:
John Wilson, Edddi and Kevin.
 
 
 

Review 2 Jul 2021
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of bathroom lights, installation of two exterior lights and subsequently, to carry out an electrical EICR report on a rental property.

"Castle Electrical Services (John Wilson) offer a most reliable and professional service. Our enquiries were dealt with promptly, and communications throughout were excellent.

In fitting two exterior lights, John unexpectedly had to correct some existing wiring which had been incorrectly installed. Much expertise and experience was required to resolve the problem which involved working in a cramped loft with difficult access. I was very impressed with John’s diligence, thoroughness and dexterity! It was generous of him to hold to his original estimate considering the additional amount of time spent on resolving the problem

Highly recommended."
 
 
Team:
John Wilson
 
 
 

Review 28 Jun 2021
Recommended by customer in Nr8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Spotlights in several rooms ,replace light fittings chase walls for tv cables ,replace power points to kit hen and utility room

"Very pleased with castle electrical services they were very experienced and professional,the work was done to a high standard and were tidy whilst working and took all rubbish away would highly recommend this company"
 
 
Team:
John Wilson
 
 
 

Review 6 May 2021
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting a fan into a bathroom exterior wall without plastic trunking covering the necessary wiring.

"John and his team are excellent. Pragmatic, collaborative, and very able. I thoroughly enjoy working with him."
 
 
Team:
John
 
 
 

Review 29 Apr 2021
Recommended by customer in NR46
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace outside and bathroom lights Fit new main earth Various fault finding Replace consumer unit Test and issue EICR certificate

"Ten out of ten for Castle Electrical Services! The work was completed within a short timeframe and John took the time to explain what was being done and why. He also went out of his way to make sure the job was completed properly."
 
 
 
 

Review 28 Feb 2021
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
EICR Report +Fitting of New Double socket and faulty earth connection diagnosis.

"Read reviews on Castle Electrics and proved to be spot on,John Fitted my EICR report in quite short notice and rectified a small problem.Explained the work throughout and the work carried out and billing was very clear,John also explains on the phone clearly the work carried out and is polite with it.Job well done,Didn't cost the "Earth"😊,Sean"
 
 
Team:
John Wilson
 
 
 

Review 27 Nov 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace faulty heating timer for new as timeclock stopped working.
 

"I was very very pleased low prompt it was fixed also how nice Mr.Wilson was I would recommend him to anyone."
 
 
 
 
 
 

Review 26 Nov 2020
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of outdoor double electrical socket and garden lighting (cabling and spotlights)

"John was friendly, prompt and efficient - from coming to quote for the job to carrying out the work. His prices are clearly set out, fair and reasonable and he kept to the expected timescale despite the wet and cold conditions at this time of year. He is careful and tidy in the way that he works and made sure that everything was safe and tested. We have used Castle Electrical Services previously for a small job fitting a new light, and would definitely use them for any future electrical work we require. Highly recommend the business to others."
 
 
Team:
John Wilson
 
 
 

Review 22 Nov 2020
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install new electrical cooker point, replace 2 double sockets, change 29 halogen bulbs for LED’s.

"Very pleased with the whole experience, from initial visit and quote to the work being carried out and communication along the way."
 
 
Team:
Eddie & Kevin
 
 
 

Review 21 Nov 2020
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Shower installation, shower switch and light switch reposition, fuse board check.

"Fast, friendly, meticulous, tidy - all good! Price appropriate too."
 
 
Team:
Thank you Eddie!
 
 
 

Review 21 Nov 2020
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 outdoor electric sockets fitted

"Came when arranged. Did the work as agreed, cleaning up all mess as work was being done. efficient and very happy with the work"
 
 
Team:
John Wilson
 
 
 

Review 20 Nov 2020
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit two new mains powered smoke detectors.

"Reliable, professional and good value.
I have used this company 5 or 6 times in the last two years for work in my home and for rental properties. They are consistently good."
 
 
Team:
Eddi
 
 
 
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