Castle Electrical Services Ltd

43 Chestnut Hill, Eaton
Norwich
Norfolk
NR4 6NL

Electrical Contractors

Listed under:  Electrical Test & Inspection, Electricians
100% recommended   Rating 9.7/10
218 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 218 reviews since 2010
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" John is friendly and helpful work completed to a high standard. Very efficient. "   more
 
" Friendly and work carried out very satisfactorily Left premises clean and tidied away all debris."   more
 
" The process has been very smooth and professional from the initial call to the Invoice sent. The company are very efficient and willing to fit the time and date suitable . The work is of a hig...."   more
 
" John is a likeable easy going chap. He arrived on time, kept me appraised exactly of his work for the day and was very considerate in getting his work completed around other workmen in the property. ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 87%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

additional 3
advice 4
agreed 6
arrived 8
Castle 16
certainly 5
clean 8
communication 3
contact 3
courteous 6
definitely 7
difficult 3
easy 3
efficient 29
efficiently 4
Electrical 18
electrician 11
exactly 3
excellent 29
explained 3
extremely 4
finish 3
friendly 43
future 7
good 21
happy 14
helpful 20
highly 15
John 35
mess 5
neat 5
pleasant 8
Pleased 13
polite 6
problem 6
professional 42
prompt 7
promptly 5
quality 8
recommend 21
recommended 11
reliable 16
satisfied 8
service 38
services 14
standard 10
thorough 7
tidy 11
trustworthy 10
Wilson 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 May 2019
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Combining 2 consumer units re-confirmed lighting in day room and install new light.
 
Cost: £730
 
 
Team:
John Eddie
 
 
 


Review 18 Apr 2019
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace DB, install 10 mm≤ cable for shower, install light and supply and installed low voltage fan.
 
Cost: £1032
 
 
 
 


Review 21 Mar 2019
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of external security light and sensors.
 
Cost: £894

"John is friendly and helpful work completed to a high standard. Very efficient. "
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Double socket to fireplace 2-way switch for existing switch. Replace outside floodlight
 
Cost: £502

"Friendly and work carried out very satisfactorily
Left premises clean and tidied away all debris."
 
 
 
 
 
 


Review 7 Feb 2019
Recommended by customer in NR23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement light fitting in ceiling
 
Cost: £57
 

"The process has been very smooth and professional from the initial call to the
Invoice sent.

The company are very efficient and willing to fit the time and date suitable .

The work is of a high standard with a friendly manner."
 
 
Team:
Eric
 
 
 


Review 1 Feb 2019
Recommended by customer in ME14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out full electrical inspection on 3 bed semi-detached house. Repeat work of rectifying faults found and improvements required.

"John is a likeable easy going chap. He arrived on time, kept me appraised exactly of his work for the day and was very considerate in getting his work completed around other workmen in the property.

In all dealings he was highly professional.

I would have no hesitation in recommending John for future work and he will be my first point of contact for any future work if required."
 
 
Team:
John
 
 
 


Review 31 Jan 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted a new bedroom LED light fitting. Unit supplied by me.
 
Cost: £60
 

"The job was a simple connection job which I preferred to be carried out by a professional, and the job was completed to my satisfaction.
Tested and seemed to be OK.
The electrician arrived about the estimated time given."
 
 
Team:
John Wilson
 
 
 


Review 31 Jan 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigate electrical fault and replace cooker extract unit.
 
Cost: £90
 

"I received a reply and quote for my initial enquiry within 24hrs. Work was carried out as arranged on time and professionally. Good communication by email, phone and text from start to finish.
I would certainly use Castle Electrical Sevices again and would recommend them to others."
 
 
Team:
John Wilson and Eddi
 
 
 


Review 15 Jan 2019
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace light switch
 
Cost: £56

"Very happy with work and company who called to advise when electrician would arrive very prompt and professional. will both use again and recommend."
 
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1) Install chimney-style kitchen extractor fan supplied by customer.
2) Purchase and install bathroom extractor fan.
3) Test and issue minor works certificate.
 
Cost: £202

"John was very helpful from first contact via email. He gave advice on chasing an extractor unit that would replace the existing fitting. There was a mix-up ever start date for which John accepted responsibility and apologised. The fitter was prompt, efficient, and very courteous. Would definitely use Castle Electrical Services again."
 
 
 
 
 
 


Review 16 Nov 2018
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 16 Nov 2018
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very good service. "
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rewiring garage, replacing light fittings, sockets to consumer unit. Testing.
 
Cost: £516

"Work was delayed due to alter problems not related to castle electrics. When completed it was done in an efficient and friendly way.
I was very pleased with the service and outcome. "
 
 
 
 
 
 


Review 15 Oct 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wiring of shed
flower lighting
2 plug sockets (double)
Replacement of 2 light fittings in flat.
 
Cost: £531

"Excellent service
Really helpful guy. "
 
 
 
 
 
 


Review 1 Oct 2018
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New RCD unit.
 
Cost: £414

"All done professionally and in a friendly way. "
 
 
 
 
 
 


Review 20 Sep 2018
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace existing fusebox with a new RCD 10 way consumer unit and NICEIC test. Also register for partial certificate.
 
Cost: £390

"John was friendly and helpful. Talked me through what needed to be done. I would be happy to use his services in the future. "
 
 
 
 
Team:
John Wtilson
 
 
 


Review 4 Sep 2018
Recommended by customer in NR23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full electrical condition report with test certificate.
 
Cost: £150
 

"John Wilson at Castle Electrical Services LTD is very thorough and professional. He is personable and arrives on time. (He has carried out other work for me over the last few years). Highly recommended."
 
 
Team:
John Wilson
 
 
 


Review 7 Aug 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace pressure relief valve on gains borough shower.
 
Cost: £75

"Prompt and friendly service as always. "
 
 
 
 
 
 


Review 6 Aug 2018
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Numerous on call work following a complete and massive rewire of the whole property ..
 
Cost: £15000
 

"So ...we've spent two years renovating a 1910 Farmhouse in norfolk ...
John was introduced to us by the builder ..by then the roof had gone ..all the ceilings ...all the plumbing and then the electrics were condemned ...
With over 40 plugs ...25 + complex antique light fittings ...a complex underfloor heating system ..and goodness knows what ..John came into quote ..he wasnt the lowest ...only just though ..but he talked us through .didnt budge his view or change his price ..just exuded confidence ..

Over two years later ..things changed ..a light here ..two plugs here ...change that ...dates moved ..here today please ..no not now ....the cookers arrived help ...outside plugs by tomorrow ...a fridge there ..?..I know that wasn't on the original schedule but how about ..?...can you appear this afternoon ...?..

And then 3 months later ..hmm ...we need that now ...those lights you fitted ..we have found a gorgeous one instead ...Coyld you do it Monday ?...oh go on ...

We are getting married and are worried about power overload ..advice..?.. yes in minutes..no charge ...

So sometimes you just know

.." Thank god we chose him " ..

..enough said ..."
 
 
Team:
John Wilson
 
 
 


Review 17 Jul 2018
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two Electrical Condition Inspection Reports
 
Cost: £288
 

"John Wilson was prompt, pleasant and efficient from answering my initial phone call, to booking, conducting and completing the work.
An excellent interaction throughout."
 
 
Team:
Mr John Wilson
 
 
 

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