Castle Electrical Services Ltd

43 Chestnut Hill, Eaton
Norwich
Norfolk
NR4 6NL

Electrical Contractors

Listed under:  Electrical Test & Inspection, Electricians
100% recommended   Rating Castle Electrical Services Ltd 9.7/10
247 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 247 reviews since 2010
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I got a quick response to my email asking for a quote and then the job was done a few days later. Job was done quickly and to a high standard very pleased and would definitely recommend."   more
 
" Good, helpful advise."   more
 
" Very quick efficient and professional service. "   more
 
" Very pleased with work and the man called Ed mund was a nice pleasant person. I felt at ease with him in my home. I would recommend this company to anyone who ask's me."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 87%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

additional 3
advice 7
agreed 7
Arrived 9
Castle 19
certainly 5
clean 12
courteous 7
definitely 8
efficient 32
efficiently 8
electrical 23
electrician 13
excellent 32
Explained 5
Extremely 5
friendly 48
future 9
Good 25
great 5
happy 14
helpful 25
highly 16
John 38
mess 6
neat 5
pleasant 9
pleased 15
polite 9
problem 6
professional 45
prompt 10
promptly 7
quality 8
quick 5
quote 5
received 6
recommend 22
recommended 11
reliable 19
satisfaction 5
satisfied 10
service 43
Services 17
standard 10
thorough 7
tidy 15
trustworthy 11
Wilson 13
worker 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Feb 2020
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a ceiling light that I supplied to kitchen ceiling tested circuit and issued a NICEIC certificate.
 
Cost: £60

"I got a quick response to my email asking for a quote and then the job was done a few days later. Job was done quickly and to a high standard very pleased and would definitely recommend."
 
 
 
 
 
 


Review 16 Jan 2020
Recommended by customer in NR4
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lights in living room blowing frequently.
 
Cost: £36

"Good, helpful advise."
 
 
 
 
 
 


Review 10 Jan 2020
Recommended by customer in NR4
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of electric shower.
 
Cost: £90

"Very quick efficient and professional service. "
 
 
 
 
 
 


Review 28 Dec 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Craft room
2 new double sockets
1 ariel socket
1 capped socket
 
Cost: £348

"Very pleased with work and the man called Ed mund was a nice pleasant person. I felt at ease with him in my home.
I would recommend this company to anyone who ask's me."
 
 
 
 
 
 


Review 12 Dec 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 2 plastor board boxes for immersion circuits.
Test immersion heater
Test and fix towel rail.
 
Cost: £73

"All done, on time this is the 3rd time I have used this company. They are excellent."
 
 
 
 
Team:
Eddi6
 
 
 


Review 12 Dec 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 2 mains smoke detectors and a stand alone PIR detector.
 
Cost: £262

"A very efficient and reliable company, who are easy to do business with.
I wouldn't hesitate to use them again for any future electrical work. "
 
 
 
 
 
 


Review 5 Dec 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new shaver light and remove old unit.
 
Cost: £60

"Communication (with John) was excellent throughout arrangements friendly and prompt. Fddie was through and careful when fitting the light and He waited patiently when we had to check a feature with the supplier. A Good job at a fair price and John was very understanding over my mis-dated cheque! "
 
 
 
 
Team:
John Eddie
 
 
 


Review 25 Nov 2019
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing 2 x electrical consumer units.
 
Cost: £840

"Lovely, understanding, friendly, flexible service. "
 
 
 
 
 
 


Review 18 Nov 2019
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit a new light in the ensuite bathroom.
 
Cost: £60

"Arrived promptly. Removed boots.
Hoovered up after the work was complete "
 
 
 
 
Team:
Castle
 
 
 


Review 18 Nov 2019
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Various light both in my old house and when I moved into my new home.
 

"I felt I could trust the competence and the trustworthiness of this firm. "
 
 
 
 
 
 


Review 18 Nov 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of cooker wall switch.
 
Cost: £77

"Completely satisfied would use again. "
 
 
 
 
 
 


Review 25 Oct 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rewire of lights.
 

"Very goods and reliable service. "
 
 
 
 
 
 


Review 15 Oct 2019
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Additional sockets our counter lifts replacement of outside plug.
 
Cost: £425

"Very good indeed. "
 
 
 
 
 
 


Review 7 Oct 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Castle Services have carried out electrical work for us, recently fitting three pendant lights, two wall lights, a connection to the meter.
 
Cost: £108
 

"The work was carried out cleanly and efficiently by a friendly, helpful member of your team"
 
 
 
 


Review 7 Oct 2019
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New fuseboard and cable to garden shed and testing.
 
Cost: £1132
 
 
 
 


Review 7 Oct 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing transformer to downlight
 
Cost: £68
 

"Very quick helpful response, and everything handled efficiently and in a friendly manner. Everything left clean and tidy afterwards. Would not hesitate to use Castle Electrical Services again."
 
 
Team:
Arranged with John Wilson; work carried out by Eddie.
 
 
 


Review 6 Oct 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checking and resetting timed immersion heater.
 
Cost: £54
 

"The electrician was on time, polite and friendly. He checked, re-adjusted as necessary and left everything tidy and clean.

As ever, the firm are expert and super-efficient.

*****"
 
 
Team:
Eddie
 
 
 


Review 2 Oct 2019
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electrical condition reports, fault finding, corrections, lighting fitting replacement, additional sockets and new consumer units installed.
 
Cost: £110
 

"As a landlord Castle Electrical Services Ltd have carried out all my electrical requirements over the past 8 years and I have been thoroughly impressed every time. We have found them to be extremely professional, considerate and great value for money."
 
 
Team:
John Wilson
 
 
 


Review 26 Sep 2019
Recommended by customer in NR34
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete re-joining of a 1930 house (4 bed room)
including all switches, sockets, light fittings, kitchen stuff etc
 
Cost: £10164

"John completed all the work required fitting around building and plumbing work. He and his worker Eddi were trustworthy, efficient and reliable. We benefited from the expert advice. "
 
 
 
 
 
 


Review 18 Sep 2019
Recommended by customer in NR2

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bathroom fans replaced.
 
Cost: £280
 

"John provided clear explanations for the necessary work and costs. The work was carried out efficiently. High level of professionalism."
 
 
Team:
Eddie
 
 
 

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