Eastern Tree Care

26 Bond St
Norwich
Norfolk
NR2 3TS

Tree Surgeons

Listed under:  Fencing Contractors, Landscapers / Landscaping, Tree Care / Tree Surgeons
100% recommended   Rating Eastern Tree Care 9.8/100
433 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 433 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The price represents value for money
 
 
 
Recent Reviews 
 
" Orlando and Elder were so friendly and fast! they left the space very tidy and took all the waste away. I enquired the day prior and they came at 8.30am the next day! very happy. "   more
 
" Quick, polite, did a good job."   more
 
" Quick, polite, did a good job. "   more
 
" They came on time and carried out the work as discussed. I was very happy with the results. They cleaned up all the mess, were polite and helpful. Highly recommended."   more
 
About Us

We are a professional tree surgery company operating in East Anglia.
Customer service is paramount, from our first point of contact with you to the moment we leave your site; your satisfaction is our priority.
Our team is protected by full public liability insurance of £5,000,000.
Our staff are Royal Forestry Society certified arborists,Lantra and NPTC qualified.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 9
advice 19
agreed 30
arrived 33
better 9
care 73
certainly 15
clean 31
cleaned 12
clear 12
cleared 24
clearly 12
damage 18
definitely 31
Eastern 56
Efficient 56
efficiently 28
excellent 78
explained 19
Extremely 20
friendly 77
future 19
garden 48
good 78
great 31
happy 34
hard 21
helpful 30
Highly 38
impressed 19
knowledgeable 19
manner 22
Pleasant 22
pleased 50
polite 43
professional 109
property 18
recommend 101
recommended 21
recommending 24
removed 20
safe 19
service 83
team 87
Thank 18
tidy 91
tree 132
trees 41
Tully 88
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Jul 2025
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of tree and hedge row from back garden
 

"Orlando and Elder were so friendly and fast! they left the space very tidy and took all the waste away. I enquired the day prior and they came at 8.30am the next day!
very happy. "
 
 
 
 
 
 

Review 29 Jul 2025
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Thin silver birch tree
Cut and shape hedge.
 

"Quick, polite, did a good job."
 
 
 
 
Team:
Orlando Elder
 
 
 

Review 28 Jul 2025
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Thin silver birch tree cut and shape hedge.
 

"Quick, polite, did a good job.

"
 
 
 
 
Team:
Orlando Flder
 
 
 

Review 7 Jul 2025
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I needed a tree cut down and trimmed. Orlando came and gave me a quote with which I was happy with.
 

"They came on time and carried out the work as discussed. I was very happy with the results.
They cleaned up all the mess, were polite and helpful.
Highly recommended."
 
 
 
 
Team:
Orlando Kilty
 
 
 

Review 4 Jul 2025
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cut down and clearing away a large xmas tree.
 

"Very professional and tidy and fast the whole team worked hard. "
 
 
 
 
Team:
Orlando
 
 
 

Review 6 Dec 2024
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Tidy and Prune shrubs and apple and pear trees.
 

"Orlando and Blake worked well and now the front and back gardens look tidy and in better shape. "
 
 
 
 
Team:
Orlando Blake
 
 
 

Review 22 Mar 2024
Recommended by customer in Nr5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Dead Eucalyptus tree being cut down.

"Orlando and team arrived on time. They were very polite and friendly. Worked hard and didn't stop until the job was done. The garden was left very tidy and overall we are very satisfied customers."
 
 
Team:
Orlando
 
 
 

Review 24 Aug 2023
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cut 9 trees down.
 

"Work well done. Really pleased. Whould recommend them to any one. Hard workers very polite. "
 
 
 
 
Team:
Orlando Reuben
 
 
 

Review 10 Aug 2023
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To reduce the height of a (very tall) bay tree and reshape.
 

"Despite me changing my requirements - and even the date work was due to be carried out, Orlando was charming throughout and the results were excellent. "
 
 
 
 
Team:
Orlando Elder
 
 
 

Review 2 Aug 2023
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Pruning large Yukka tree reducing overhang and dead leaves. Shaped to produce a crown and increase light to neighbours garden.
 

"Extremely professional and polite young men. Highly satisfied from quotation visit to work being completed! Would highly recommend. Site left clean and tidy including the neighbours garden. "
 
 
 
 
Team:
Orlando Elder
 
 
 

Review 24 Feb 2023
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Pruning and shaping trees and large shrubs
 

"Orlando and the team he brought were helpful, friendly and responsive. They worked hard and asked our neighbors for permission to clear debris from their gardens, which was appreciated. They took care with the shaping of the trees and knew what they were doing. "
 
 
 
 
Team:
Orlando Nick Jacob
 
 
 

Review 22 Feb 2023
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Prune a large cedar and a cherry tree. thin out a hedge.
 

"Pleasant and friendly on time, cleaned up afterwards well and did a good job. Very pleased with their work. "
 
 
 
 
Team:
Orlando Nick
 
 
 

Review 9 Feb 2023
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Trimming and shaping large bay tree
 

"Efficient and professional in carrying out the task. I have no hesitation in recommending Orlando and his team"
 
 
 
 
Team:
Jacob Bella
 
 
 

Review 12 Dec 2022
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of Eucalyptus tree, cutting into logs for wood burner, chipping and stump removal.
 

"Orlando, Jacob and Robbie were all punctual, friendly and hard working. They did a great job, nothing was too much trouble, and they were a pleasure to have here.
We would definitely recommend them and use them again in the future. "
 
 
 
 
Team:
Orlando Jacob
 
 
 

Review 6 Dec 2022
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Trim and Shape tree and bush.
 

"We are very happy with work completed! very polite and respectful!"
 
 
 
 
Team:
Elder Ivann Orlando
 
 
 

Review 4 Dec 2022
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Hedge trimming
Fruit tree pruning
Tree surgery.
 

"Very experienced and knowledgeable team. Discussed what I wanted and completed the work to a very high standard cleaned up thoroughly afterwards. I have used ETC several times now and I would recommend them to others needing tree and hedge maintenance. "
 
 
 
 
Team:
Orlanoo Yann Elder Nic Jacob
 
 
 

Review 14 Oct 2022
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Dismantling of a willow tree and stump removal

"Orlando was prompt and considerate when quoting. I wanted to arrange for my mother's willow tree to be dismantled but wasn't sure about the stump removal. He explained the options and then quoted separately so I could choose.

The quote was reasonable and I went ahead. The neighbour kindly agreed for the vehicles to go on their driveway and a fence panel removed to enable easy access to the tree. Orlando and his colleagues were respectful of the neighbour and left the site as they found it.

On the day of the works, I asked if they could trim the front hedge as it required specialist tools. Orlando agreed to include this for no extra charge.

I asked about keeping some of the wood and they explained which pieces would be good for making logs. I cannot recommend them highly enough."
 
 
Team:
Orlando and his two colleagues, I don't know their names
 
 
 

Review 5 Oct 2022
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Reducing silver birch tree
 

"Very good service, Orlando and Nick very considerate of our requirements and did an excellent job."
 
 
 
 
Team:
Orlando Nick
 
 
 

Review 26 Sep 2022
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Cut back a wisteria across to front of house
 

"They arrived promptly and carried out the work to our satisfaction. We have had the company before and we would certainly have them again."
 
 
 
 
Team:
Nick Orlando
 
 
 

Review 20 Sep 2022
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Pruning wisteria on front of house and side
 

"Orlando and Nick came as they had said. They were polite and friendly and clearly had expertise. They completed the work satisfactorily. I shall not hesitate to employ them in the future as they did not try to tout for extra work by making me anxious as I've had from other firms in the past.
Excellent."
 
 
 
 
Team:
Nick Orlando
 
 
 
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