Eastern Tree Care

34 Portersfield Road
Norwich
Norfolk
NR2 3JU

Tree Surgeons

Listed under:  Fencing Contractors, Landscapers / Landscaping, Tree Care / Tree Surgeons
100% recommended   Rating 9.8/10
367 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 367 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Tully and Nick arrived promptly, undertook the work as agreed and kept me informed at all stages. Left the area clean and tidy. Can't fault them, great team great company. "   more
 
" Tally and his team were very efficient and friendly. They completed the work in line with the agreement and left the garden very tidy. I would use them again. "   more
 
" Great job, efficiently carried out. Left site very clean and tidy."   more
 
" Very good company. "   more
 
About Us


We are a professional tree surgery company operating in East Anglia.
Customer service is paramount, from our first point of contact with you to the moment we leave your site; your satisfaction is our priority.
Our team is protected by full public liability insurance of 5,000,000.
Our staff are Royal Forestry Society certified arborists,Lantra and NPTC qualified.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 8
advice 15
agreed 26
arrived 26
care 65
certainly 12
clean 22
cleaned 8
clear 9
cleared 20
clearly 10
considerate 9
cut 16
damage 17
definitely 27
Delighted 10
disruption 10
Eastern 50
efficient 49
efficiently 24
excellent 62
explained 16
extremely 18
friendly 60
future 16
garden 37
good 62
great 24
happy 30
hard 15
helpful 24
highly 27
impressed 17
knowledgeable 17
manner 18
neat 16
pleasant 19
pleased 45
polite 30
professional 94
property 15
recommend 87
recommending 20
service 75
team 71
tidy 74
Tree 110
trees 31
Tully 76
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jun 2019
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling and Croln raising various trees, removing /chipping leaves and branches leaving logs for firewood.
 
Cost: £460

"Tully and Nick arrived promptly, undertook the work as agreed and kept me informed at all stages. Left the area clean and tidy. Can't fault them, great team great company. "
 
 
 
 
Team:
Tully Nick
 
 
 


Review 24 May 2019
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Take 3 meters off the top of the pin tree and tidy up the sides.
 
Cost: £295

"Tally and his team were very efficient and friendly. They completed the work in line with the agreement and left the garden very tidy.
I would use them again. "
 
 
 
 
 
 


Review 24 May 2019
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reduce height of tree and shrubs,
Remove existing path
Supply and fit turf to old path area.
 
Cost: £440

"Great job, efficiently carried out.
Left site very clean and tidy."
 
 
 
 
 
 


Review 13 May 2019
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pollard ash tree
 
Cost: £290

"Very good company. "
 
 
 
 
 
 


Review 13 May 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pruning birch molly and willow trees.
 

"All work carried out to our satisfaction. Very pleased "
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Raised crown on sycamore tree near our house. Pruned back away from roof and removed ivy covering the tree
 
Cost: £500

"ETC were friendly and professional and did an excellent job exactly as agreed. They also did a good job of cleaning up despite being hampered a little as we hadn't cut the grass before hand.
The best part of a day's work for two, their price was also very competitive.
Very pleased."
 
 
 
 
 
 


Review 11 Feb 2019
Recommended by customer in NR7
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large Tree in front of house cut back
 
Cost: £425

"Excellent service
Very tidy and neat workman ship excellent
Informed what was going to be done and was very professional through out.
Removal of material was very good.
Very trustworthy would definitely recommend and use again "
 
 
 
 
 
 


Review 4 Feb 2019
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling large ash.
 
Cost: £150

"Speedy, efficient and courteous service. "
 
 
 
 
 
 


Review 16 Jan 2019
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
For a 3 man team to climb and sympathetically retrench to suitable growth points 1 x Oak tree to lessen the chance of future failures. Removing large weights (3-5 meters) off of heavy lateral branches and reducing the height of the tree more sympathetically (smaller than the laterals 1-3 meters) to retain a good canopy structure. Cutting any wood into logs to be left on site and removing 1 full truck of chip/rakings.
 
Cost: £575
 

"Following storm damage which ripped apart a large limb on our 300 year old oak tree we were concerned that any contractor we chose would be able to complete the work sympathetically. It was important for us to ensure the tree could be as safe as it could be and give it a chance to recover and grow. After discussing the work with a number of contractors we chose Tully because he spent time explaining in detail what he and his team would do and the reasons why. We were not disappointed. Tully and his team were excellent and we are very happy with what has been done, it has turned out better than we could have hoped. We would have no hesitation in recommending his company."
 
 

Eastern Tree Care, Oak tree reduction work due to storm damage, Norfolk
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tully King
 
 
 


Review 2 Jan 2019
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pruning, Shaping and removal of trees and shrubs. Removal of all waste materials.
 
Cost: £390

"I was really impressed with their attitude and the quality of their work. I will happily use them again."
 
 
 
 
Team:
Tully Nick
 
 
 


Review 17 Dec 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £460
 
 
Team:
Tully Nick
 
 
 


Review 8 Nov 2018
Recommended by customer in NR13
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of Ash Trees due to Ash die back.
 
Cost: £980

"Work carried out as promised on a horrid rainy cold day, worked well and hard. Tidied up as well as could be expected. Shown work when finished, prior to leaving. "
 
 
 
 
 
 


Review 9 Oct 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove holly
Clear 2 x beds
Reduce laurel
Trim hedges
Reduce overhanging branches
Clear up and remove all
 
Cost: £840

"Excellent service and advise from initial contact to completion.
No hesitation in recommending ETC"
 
 
 
 
Team:
Tully Nick
 
 
 


Review 17 Sep 2018
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To Fell 4x Ash trees (with TPO) wear ground level, cutting wood into logs and chipping waste.
 

"Tully explained the process of applying for permission to fell the trees before going ahead with the work. Tully and his team were professional and punctual in their approach to the job. They cut all the felled trees into logs and chipped the rest, leaving at desired site. They were tidy and completed the work on. "
 
 
 
 
 
 


Review 13 Sep 2018
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of hedge
 
Cost: £400
 
 
 
 


Review 27 Jun 2018
Recommended by customer in NR5

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling a large Oak Tree, cutting the wood into logs and tidying the area after work was completed.
 
Cost: £790
 

"I was really happy with the work Tully carried out. I chose him to do the work initially because he was knowledgeable when initially assessing the work to be undertaken and ensured that none of the nests in the trunk would be disturbed by the work.

On the day, Tully problem-solved well to ensure the job could go ahead. The work was carried out as promised and I was please with the results. The work was completed within the time outlined and the area was left neat and tidy.
"
 
 

Eastern Tree Care, Tree Surgeon in Norwich.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 15 Jun 2018
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling of a large eucalyptus tree and grinding out the stump and surrounding bamboo
 
Cost: £700
 

"Working with Tully and his team has always been a pleasure as they work to a high level of professionalism and always leave the site very neat. Their prices are very favourable and this wins them repeat business."
 
 

Eastern Tree Care, Tree Surgery in Norfolk.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tully.
 
 
 


Review 29 May 2018
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Substantial pruning of sense of beech tree.
 
Cost: £550

"Professional, friendly, efficient.
Highly recommended, will definitely use them again. "
 
 
 
 
Team:
Tully Dan Nick
 
 
 


Review 14 May 2018
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had a 15 ft conifer tree, removed from our garden.
 

"Excellent service.
Tully and his colleague did a thoroughly professional job.
Wonderful clean up at the end as well.
Would highly recommend."
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of large branch from a eucalyptus tree plus general trim. Also applied to council for permission.
 
Cost: £180

"I was very pleased with the work. They took very good care to end up with a tree that was a good shape and did not look butchered. They were also very careful not to spoil other planting in the garden and tidied up after themself very thoroughly. "
 
 
 
 
 
 

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