SSGE

33 Concorde Road
Norwich
Norfolk
NR6 6BE

Home Improvements

Listed under:  Canopies, Conservatories, Fascias, Bargeboards & Soffits, Gutters / Guttering, UPVC Windows & Doors, Windows / Window Fitters
98% recommended   Rating SSGE 9.7/100
186 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 186 reviews since 2014
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed
 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.5/10 Value Rating 9.5
The price represents value for money
 
 
 
Recent Reviews 
 
" Very pleased with window and installation work. "   more
 
" Fitters took back old door, but our old keys and lock went with it. Rang office and was returned with the key ring (plus keys to other doors)"   more
 
" The workmen arrived as stated and completed the replacements by lunch time. They were meticulous tidy and professional. They were polite lovely men. "   more
 
" SSGE have done lots of work for us and I have always been happy. "   more
 
About Us

SSGE is a Norwich based, family run business established in 1983 that covers all of Norfolk and sometimes even further. Our aim is to provide quality PVCu home improvements including but not limited to Doors, Windows, Conservatories, Roofline, Composite Doors and Carports. We have steadily grown into one of East Anglia’s leading businesses in the field and we continually strive to improve our service by taking pride in offering our customers quality products at competitive prices whilst upholding excellent aftercare.
Speak to our friendly, approachable staff who will be more than happy to chat about your next project, whatever the scale.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 90%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

brilliant 5
clean 11
conservatory 4
contact 4
door 10
doors 7
efficient 12
efficiently 6
excellent 22
expected 4
extremely 7
finish 7
finished 9
Fitters 8
friendly 20
good 26
Great 8
guttering 5
guys 4
happy 12
hard 7
helpful 13
initial 4
installation 8
installers 4
j 12
John 4
knowledgeable 4
Luke 7
manner 4
mess 5
Nathan 5
needed 4
old 5
pleased 24
pleasure 4
polite 10
product 7
professional 13
punctual 5
quality 10
quick 5
recommend 12
Service 19
SSGE 22
standard 11
Steve 8
team 18
tidy 16
Windows 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 May 2023
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New kitchen window.
 

"Very pleased with window and installation work. "
 
 
 
 
Team:
Steve Will
 
 
 

Review 26 Apr 2023
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Composite door with glass pane.
 

"Fitters took back old door, but our old keys and lock went with it. Rang office and was returned with the key ring (plus keys to other doors)"
 
 
 
 
Team:
Steve Will
 
 
 

Review 14 Apr 2023
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace 2 windows - kitchen and bathroom.
 

"The workmen arrived as stated and completed the replacements by lunch time.
They were meticulous tidy and professional. They were polite lovely men. "
 
 
 
 
Team:
Steve Will
 
 
 

Review 16 Jan 2023
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting of personal door to garage to replace existing decayed timber door with UPVC door.
 
 
 
Team:
Steve Will
 
 
 

Review 16 Jan 2023
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Luke and Tyler had to work while I was out. Very pleased to arrive home with a new sliding door, new windowsills, you wouldn't have known the work had been done.
 

"SSGE have done lots of work for us and I have always been happy. "
 
 
 
 
Team:
Luke Tyler
 
 
 

Review 7 Jan 2023
Recommended by customer in NR30
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
New UPVC front door.
 

"SSGE were polite and professional from start to finish. I was able to have the design of door I wanted at an affordable price. Fitting team were friendly and tidy. They even put up my new house number sign. "
 
 
 
 
Team:
Steve Will
 
 
 

Review 4 Dec 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 x bay windows.
 

"Great job
Well done "
 
 
 
 
Team:
Luke Tyler
 
 
 

Review 11 Nov 2022
Recommended by customer in NR31
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace all doors and windows in 3 bed semi

"No waiting for quote which was provided by Andrew at the time of initial sales visit. Both he and John the surveyor were friendly and accommodating, listened to my needs, offered advice and lots of information, no hard sell whatsoever. Reasonable fair price quoted for the work. Unfortunately following the initial visit I then heard nothing from the company for 6 weeks despite being advised that the surveyor would visit in 2-3 weeks and manufacture and installation in a further 4-5. Having to chase at every stage of the process shouldn't have to happen, they may be busy with other work but keeping customers informed and updated with regard to anticipated timescales is essential in my opinion. (My installation took place 4 months after the initial visit). I'm very happy to say that it went extremely well, the installers were terrific - punctual,friendly, considerate, and worked professionally and quickly leaving no mess whatsoever. They worked to a high standard and were a pleasure to have in the house for three days. I'm very happy with the quality of the windows and doors which the company manufacture themselves. I would definitely use SSGE again but suggest that they please remember to keep their customers updated with regard to delays in timescales, I'm not the first reviewer to mention this!"
 
 
Team:
Luke and Tyler
 
 
 

Review 1 Nov 2022
Recommended by customer in NR33
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted 16 windows and 3 doors to bungalow and replaced gutters
The 16 windows included a 7 section bay window to the lounge.
 

"The work was carried out to a very high standard.
I had two team here for the just 2 days and one team for the rest of the week. 5 days were allowed for the work completed in 4.
The workman were polite and kept us informed throughout, clean - tidy worker
Very impressed overall with service"
 
 
 
 
Team:
Luke Tyler
 
 
 

Review 27 Oct 2022
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of a front door.
 
 
 
Team:
Steve Will
 
 
 

Review 20 Oct 2022
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove and replace gutter.
 

"A job well done
A pleaser to do business with SSGE"
 
 
 
 
Team:
Luke Tyler
 
 
 

Review 18 Oct 2022
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace front door
Replace Fascia's and Guttering
 

"The install went well and the fitter, also carried out some minor repairs with some cracked tiles

The only gripe I had was that I had to chase after the estimated start date paused and received no contact from the company"
 
 
 
 
Team:
Steve Will
 
 
 

Review 12 Sep 2022
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New windows and door. Taking out old windows and door and replacing with new double glazed ones.
 

"Work carried out to a very high standard. House is old and windows were horrid brilliant still involved in getting old ones out and new ones in. Professional, polite, courteous, friendly, punctual and exceptionally clean. So impressed by their skill and neighbours have commented on how great a j ob they have done. Felt very happy to have them in our home.
Great job all round."
 
 
 
 
Team:
Luke Tyler
 
 
 

Review 20 Aug 2022
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Luke Steve
 
 
 

Review 20 Aug 2022
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement front door
 
 
 
Team:
Luke Steve
 
 
 

Review 13 Aug 2022
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
A new composite backdoor and two turtles composite doors and one window to our workshop and garage.
 

"Very happy with our service from SSEG. Slight issues with getting in contact with them in the first instance but after that all has been good."
 
 
 
 
Team:
Luke Steve
 
 
 

Review 22 Jun 2022
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New front door and side panels
 

"Excellent job in all respects, quote, and advice, coordination, job completed efficiently and well. Whole process completed in a very friendly and professional manner. SSGE also did two windows and replaced the guttering and car port on previous occasions. We would thoroughly recommend them."
 
 
 
 
Team:
Lex Will
 
 
 

Review 21 May 2022
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
They replaced my conservatory glass roof with a light weight roof(equinox system).
They also replaced 2 windows at the rear of the property as part of the same weeks and work.
 

"I was very pleased with the quality of the work and the attitude of the guys. All went to plan a spoo experience!"
 
 
 
 
Team:
Mark Scott
 
 
 

Review 27 Apr 2022
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement front and back doors.
 

"Very happy with new doors service and quality of work."
 
 
 
 
Team:
Lex Will
 
 
 

Review 19 Apr 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace and windows
 

"SSGE have been excellent. The first __/and only sales visit - We were left with a written quotation for all three options we were considering. There was absolutely no hard sell. (unlike others we requested quotes from)
The fitters Luke and Steve were fabulous, punctual, superfast and efficient at installing. Very neat - there was nothing left for us to clear up - including from the removal of the old windows.
Absolutely would recommend SSGE."
 
 
 
 
Team:
Luke Steve
 
 
 
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