SSGE

33 Concorde Road
Norwich
Norfolk
NR6 6BJ

Home Improvements

Listed under:  Canopies, Conservatories, Fascias, Bargeboards & Soffits, Gutters / Guttering, UPVC Windows & Doors, Windows / Window Fitters
97% recommended   Rating 9.6/10
106 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 106 reviews since 2014
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First class - work done efficiently in a courteous polite and friendly manner. Punctuality first class like wise cleanliness. Appearance excellent. Job well done. "   more
 
" Luke and Steve fulfilled the work requirements with no issues whatsoever. A small section of guttering is outstanding to be complete when the part is obtained, Luke is fully aware of this I had no p...."   more
 
" Nathan and Steve (fitters) were very friendly and professional, they told us what they would be doing and asked us questions on the bits we had a choice over. They started and finished on time, plus t...."   more
 
" Thank you very much. "   more
 
About Us


SSGE is a Norwich based, family run business established in 1983 that covers all of Norfolk and sometimes even further. Our aim is to provide quality PVCu home improvements including but not limited to Doors, Windows, Conservatories, Roofline, Composite Doors and Carports. We have steadily grown into one of East Anglia’s leading businesses in the field and we continually strive to improve our service by taking pride in offering our customers quality products at competitive prices whilst upholding excellent aftercare.
Speak to our friendly, approachable staff who will be more than happy to chat about your next project, whatever the scale.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 92%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advise 2
Andrew 2
Appearance 2
attention 2
attentive 2
Brilliant 2
clean 5
cleaned 3
conditions 3
conservatory 4
delighted 3
door 6
doors 3
efficient 4
efficiently 3
excellent 12
expected 4
extremely 4
finish 5
finished 5
friendly 7
good 15
Great 3
guttering 4
hard 4
helpful 7
installation 4
mess 3
Nathan 3
needed 3
pleased 17
polite 3
product 4
professional 4
Quality 4
quick 3
Really 4
recommend 4
replacement 3
result 3
satisfied 5
Service 8
small 3
SSGE 12
standard 3
team 11
Thank 6
tidy 4
wait 3
windows 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Aug 2019
Recommended by customer in PE30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage side door and window installation.
 
Cost: £1000

"First class - work done efficiently in a courteous polite and friendly manner. Punctuality first class like wise cleanliness. Appearance excellent. Job well done. "
 
 
 
 
Team:
Nathan
 
 
 


Review 25 Jul 2019
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New guttering and New UPVC porch
 
Cost: £2690
 
 
Team:
Luke Nathan
 
 
 


Review 19 Jul 2019
Recommended by customer in NR29
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage window and bay bedroom cladding.
 
Cost: £1630

"Luke and Steve fulfilled the work requirements with no issues whatsoever.
A small section of guttering is outstanding to be complete when the part is obtained, Luke is fully aware of this I had no problem in any area.
"
 
 
 
 
Team:
Luke Steve
 
 
 


Review 7 Jun 2019
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit veranda
 
Cost: £3220

"Nathan and Steve (fitters) were very friendly and professional, they told us what they would be doing and asked us questions on the bits we had a choice over. They started and finished on time, plus they cleared up as they worked all work done in the pouring rain! John (surveyor) ask lots of questions and offered advise before agreeing on what would be done and how it would all done.
Andres (sales) asked questions, offered advise and gave a firm, fixed price. "
 
 
 
 
Team:
Nathan Steve
 
 
 


Review 27 May 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Luke Steve
 
 
 


Review 20 May 2019
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Luke Steve
 
 
 


Review 20 May 2019
Recommended by customer in NR15
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2300

"Thank you very much.
"
 
 
 
 
Team:
Chris Ryan
 
 
 


Review 8 Apr 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Facia and barge boards and soffits and guttering.
 
Cost: £2850

"Very pleased."
 
 
 
 
Team:
Chris Ryan
 
 
 


Review 5 Apr 2019
Recommended by customer in NR29
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and lean to roof to utility room and door.
 
Cost: £8349

"Did exactly "what it said on the time" would use again. "
 
 
 
 
Team:
Luke Steve
 
 
 


Review 4 Mar 2019
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Canopy to rear of property,
 
Cost: £6000

"Well pleased with product and team."
 
 
 
 
Team:
Chris Ryan
 
 
 


Review 26 Feb 2019
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erection of a 4m x 3.5m conservatory with 600mm brickwork and equinox roof
 
Cost: £21695

"Very pleased with all trades involved
"
 
 
 
 
Team:
Luke Steve
 
 
 


Review 21 Feb 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To take out old front door, and replace with a new door.
 
Cost: £1324

"More contact with the customer would be good. "
 
 
 
 
Team:
Chris Ryan
 
 
 


Review 25 Jan 2019
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Back end of carpet
 
Cost: £1765
 
 
Team:
Luke Steve
 
 
 


Review 7 Jan 2019
Recommended by customer in NR11
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Luke Steve
 
 
 


Review 3 Jan 2019
Recommended by customer in PE14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front and back door
 
Cost: £1970

"I have used SSGE before for new windows, Sofits, guttering and a conservatory. The work which has just been completed was to the same high standard, from when Andrew visited to take the order to when Nathan fitted the doors. I would have no hesitation in recommending SSGE."
 
 
 
 
Team:
Nathan
 
 
 


Review 3 Jan 2019
Recommended by customer in IP17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new half-glazed back door and small side window
 
Cost: £1180

"Always on time for the 3 appointments (initial Consultation, survey and measure, and job completion
Three friendly, helpful, courteous and professional people.
After the job, they cleaned up (including the utility floor), and you wouldn't have known they'd been!"
 
 
 
 
Team:
Nathan John
 
 
 


Review 7 Dec 2018
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove existing front and back doors. Fit composite front door and UPVC back door.
 
Cost: £1645

"A good job well carried out. "
 
 
 
 
Team:
Chris Troy
 
 
 


Review 5 Dec 2018
Recommended by customer in SS17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new back and front doors.
 
Cost: £1500

"Lovely doors
Great service
Very nice company. "
 
 
 
 
Team:
Luke Steve
 
 
 


Review 31 Oct 2018
Recommended by customer in CB7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Luke Steve
 
 
 


Review 24 Oct 2018
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Removal of sashboxes 12 windows replaced
 
Cost: £8450

"Very satisfied with all the work done on the windows, the work team were very friendly and answered any queries that I had cleaning up and making good was done well. Really pleased with completed work. "
 
 
 
 
Team:
Luke Chris
 
 
 

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