Johnston and Graham

21 Back Peebles Street
Ayr
South Ayrshire
KA8 8DT

Builder

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Care and repair/Home improvements, Carpenters & Joiners / Carpentry & Joinery, Central Heating Engineers, Kitchen Retailers, Kitchens / Kitchen Fitters / Kitchen Installers, Plumbers / Plumbing, Roofers / Roofing, Showers, Tilers / Tiling / Grouting, Wetrooms / Wetroom Installation
96% recommended   Rating Johnston and Graham 9.8/100
46 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 46 reviews since 2016
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed
 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" This firm were recommended to me, I visited the showroom and met Charlie who arranged a further appointment where I was taken through the process of planning and choosing all the components. Charlie w...."   more
 
" When we decided to renovate our bathroom we visited their showroom and received excellent advice.This visit also allowed us to determine what fixtures and fittings we would use. This was made easier b...."   more
 
" I had a wonderful team working in a small bathroom they were all happy and sang all day very tidy and considerate. Would recommend them to any one. "   more
 
" Excellent job Very well done. "   more
 
About Us

We pride ourselves in being able to offer many areas of work, which have allowed us to build a positive reputation and loyal customer base. We are able to take on a variety of projects from small single jobs to much more complex contracts.

Johnston and Graham provide gas engineers, plumbing, kitchen design and fitting, bathroom design and fitting with our own working showroom, special need wetroom facilities, including from care & repair, gas and general building services around the West of Scotland and immediate Ayrshire areas. As reactive and planned contractors we pride ourselves on the provision of all domestic and commercial building and plumbing services. We carry out a range of home improvement and general building services for both commercial clients and homeowners. Trades that include plumbing, carpentry, roofing, tiling, plastering and all aspects of internal and external decorations are available at your request.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 95%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 86%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
absolutely 3
advice 2
agreed 2
arrived 2
attention 2
bathroom 8
beautiful 2
believe 2
boiler 2
budget 2
care 2
Charlie 3
choosing 2
class 5
clean 2
competitive 2
delighted 4
disruption 3
efficient 4
Excellent 8
extremely 5
fantastic 4
finish 5
friendly 4
future 3
George 4
good 4
Graham 9
happy 5
helpful 9
highly 8
Johnston 10
pleased 4
professional 6
quality 5
quick 3
quote 3
recommend 11
recommended 4
reliable 3
result 3
service 6
showroom 4
standard 7
team 5
tidy 8
toilet 3
workers 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Nov 2023
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had my bathroom renovated, all the existing fixtures and tiling removed and replacing the bath with a walk in shower. The room was finished with wet wall panels, a new ceiling with downlighting and a new floor,

"This firm were recommended to me, I visited the showroom and met Charlie who arranged a further appointment where I was taken through the process of planning and choosing all the components. Charlie was really helpful, not at all pushy, giving me plenty of time to think over my choices. I asked if the work could be carried out while I was away on holiday as I only have one bathroom and Charlie kindly agreed to this . So I went off and when I returned I thought at first nothing was done as the hall leading to the bathroom was so tidy. Then- tadah- I opened the door to a lovely new bathroom. The finish of the interior is first class. I am absolutely delighted with it. I only met young Charlie the following week when he returned to fit the towel holder and toilet paper holder. He even hung a wall picture for me. I have never had such tidy workmen . Everything
about the new bathroom is perfect."
 
 
Team:
Charlie Johnston senior and Charlie Junior
 
 
 

Review 9 Nov 2023
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We have used this business for 12 years and have found them to be first class.

"When we decided to renovate our bathroom we visited their showroom and received excellent advice.This visit also allowed us to determine what fixtures and fittings we would use. This was made easier by the fact that in the showroom we were able to see physical example of the materials.

From planning to completion everything went smoothly. The work started on the agreed date and was completed within the promised time.

The friendly team worked efficiently and were extremely tidy. They displayed a high degree of professionalism.

The transformation from bathroom to modern stylish shower room has met all our expectations.

We would not hesitate to recommend this company.

John and Elizabeth Lees"
 
 

Bathroom to Shower room renovation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Charlie Ann George Charles and Calum
 
 
 

Review 3 May 2023
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
New wet room.
 

"I had a wonderful team working in a small bathroom they were all happy and sang all day very tidy and considerate. Would recommend them to any one. "
 
 
 
 
Team:
Charlie George And The Boys
 
 
 

Review 16 Jan 2023
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bathroom and boiler.
 

"Excellent job
Very well done. "
 
 
 
 
Team:
Charle George
 
 
 

Review 7 Jan 2023
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal and disposal of existing bathroom. Installation of wet room, including non slip floor, wall and ceiling with spot lights and all sanitory ware including taps shower head etc. Good quality fixtures and fittings and heated mirror.
 

"Johnston and Graham gave me very good advice and suggestions when planning the installation of wet room. Work was carried out to a very high standard. It was completed on time, with the minimum disruption. Will be happy to use this company in the future. "
 
 
 
 
 
 

Review 4 Dec 2022
Recommended by customer in KA1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full refurbishment of bathroom and En-suite including floor wall and ceiling finishes, sanitary ware and plumber work.
 

"Johnston and Graham were excellent, communication workmanship, cleanliness, attention to details were all exceptional. Would highly recommend the quality and care provided was second to none. "
 
 
 
 
Team:
George Calum Charlie
 
 
 

Review 12 Oct 2022
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New kitchen installation
New bathroom installation
New gas boiler fitted and radiators installed
New living room doors and handles fitted to all doors. New fuse box and other electrical work.
 

"We visited showroom and Charlie was very helpful assisting us choose new kitchen and bathroom as well as new heating system we were happy with the quote given and all work was completed within agreed time scale. All work was carried out to a very high standard George and his team were excellent workers and carried out a professional job. We would highly recommend Johnston and Graham"
 
 
 
 
Team:
George Charlie Callum
 
 
 

Review 23 Nov 2020
Recommended by customer in EH9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full refurbishment of my house.

"Absolutely stunning job of my full house refurbishment! I could not believe the difference. A real pleasure to work with such a friendly a professional company. Everything was spot on and looks fantastic. The price was extremely competitive, however this did not detract from the quality and finish. An excellent job from start to finish in great time. The project was explained from start to finish and that's exactly what happened on time and within budget! I have no hesitation whatsoever in highly recommending this company and shall certainly be using them for anything i have in the future, although that may well be a long time away as they have done such a fantastic job!!"
 
 
Team:
All the guys were really friendly
 
 
 

Review 23 Nov 2020
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I have been having much a my workplace refurbished, including bedrooms, public areas etc etc

"Absolutely fantastic from initial quote to completion. Very tidy, friendly and a great job. Everything is of a quality standard and an excellent finish, whilst done on time and to spec. I would highly recommend Johnston and Graham, an excellent and reliable company to deal with. They dealt with all the issues which i had where other companies could not! I shall be using them for any further works i have."
 
 
Team:
Everyone at the team are very professional and friendly
 
 
 

Review 20 Nov 2020
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Johnston and Graham have just finished a complete replacement and upgrading of our bathroom. They completely gutted the room and resolved issues with floorboards, plumbing, etc. There was a delay in completion, due to the Covid 19 lockdown, but this was not due to the company.

"We asked Johnston and Graham to do the bathroom as we were very pleased with the shower room which they upgraded a few years ago.
As before, we are delighted with the result and can't speak highly enough of their workers, especially George, the foreman, who kept us informed and consulted with us throughout."
 
 
Team:
George and Tom plus others whose name I forget!
 
 
 

Review 24 Feb 2020
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement combi-boiler and flu.

"Johnston & Graham were able to attend our premises very quickly and provided us with a very competitive quote by return with the promise of a quick installation date. They kept their promise and had the boiler fitted two days following acceptance of the quote. All work was carried out with as little disruption as possible and the engineer was very kind to arrange a roof repair which they discovered while installing the flu.
Overall we are very happy with the service provided and would recommend them."
 
 
Team:
Charlie Johnston Snr, Charlie Johnston Jnr
 
 
 

Review 26 Jun 2019
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had eight doors delivered old bathroom taken out including 2 x layer's of tiles removed from walls. Floor stripped out. New bathroom fitted including new wet wall panels, flooring ceiling, towel rail and mirror.
 

"Right from our initial consultation. The alteration received was first class with attention to detail given. The showroom was function Mr. Johnston was very helpful in letting us get the bathroom of our dreams within our budget. Also beautiful new doors fitted. The job was done when we were on holiday and completed on time. We couldn't believe the transformation in our bathroom, how beautiful it was and how tidy things were left. As we are looking for a new kitchen floor next. We will be calling in this team. "
 
 
 
 
Team:
Johnston Graham
 
 
 

Review 13 Dec 2018
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New end suite
 

"Very good workers left things tidy where there no time done a very good job"
 
 
 
 
Team:
Grant Charlie
 
 
   Business Reply:
Thank you for your reference - I am glad you are pleased with the works
Charlie
 

Review 17 Sep 2018
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair and fit new shower tray, flooring wall panels, shower screen, fan, shower seat.
 

"We only discovered problems after recently moving into property company helpful in organising work to suit, My husband has health problems. Their advise initially and as changed needed on discovery of underlying problems both helpful and reassuring, because of health problems we moved out of property. "
 
 
 
 
Team:
George
 
 
 

Review 20 Aug 2018
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New bathroom and taking out bath and replacing with walk in shower.
 

"I cannot speak highly enough of the quality of the work carried out. The team arrived every morning on time and explained the work recorded that day. The whole team leaded by George were highly efficient, polite, and extremely professional."
 
 
 
 
 
 

Review 10 Aug 2018
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had our bathroom completely revamped, back to a shell. We had all work carried out including, moving toilet, taking out bath, new pipe work, installing new corner shower, vanity units wall to wall, flooring and walls done with wall boarding, installation of new wall style radiator.

"The tradesmen were first class, minimal mess and I am delighted with the result. The showroom is well worth a visit as everything on display works so you see what you can get, it’s amazing. I would highly recommend this company to anyone, many thanks for the transformation.

From choosing my bathroom help was at hand and only a phone call away. Very efficient and hard working tradesmen. I am so happy with the end result and give the company ten out of ten."
 
 
Team:
Sorry can’t remember all names
 
 
 

Review 1 Dec 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Renewal of WC and WHB,vanity units, cupboards, drawers, new LED lights, ladder radiator, new floor.
 

"Thrilled to bits with the new bathroom. Workforce very clean and tidy and finished to a very high standard. "
 
 
 
 
Team:
George Pete Charles
 
 
 

Review 30 Oct 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Tap repair on sink.
 

"Prompt response. Courtesy and efficiency 100%"
 
 
 
 
 
 

Review 17 Jul 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full replacement and refurbishment of Jack and Jill bathroom.
 

"Work done as specified.
Extremely tidy and punctual. "
 
 
 
 
 
 

Review 14 Jul 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full bathroom refit.
Plumbing
Electrical
Fixtures/fittings.
 

"First class service from all involved.

Would definitely recommend or use again.

From start to finish was kept informed and involved fully in the process. "
 
 
 
 
 
 
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