Johnston and Graham

21 Back Peebles Street
Ayr
South Ayrshire
KA8 8DT

Builder

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Care and repair/Home improvements, Carpenters & Joiners / Carpentry & Joinery, Central Heating Engineers, Kitchen Retailers, Kitchens / Kitchen Fitters / Kitchen Installers, Plumbers / Plumbing, Roofers / Roofing, Showers, Tilers / Tiling / Grouting, Wetrooms / Wetroom Installation
97% recommended   Rating 9.7/10
34 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 34 reviews since 2016
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Right from our initial consultation. The alteration received was first class with attention to detail given. The showroom was function Mr. Johnston was very helpful in letting us get the bathroom of o...."   more
 
" Very good workers left things tidy where there no time done a very good job"   more
 
" We only discovered problems after recently moving into property company helpful in organising work to suit, My husband has health problems. Their advise initially and as changed needed on discovery of...."   more
 
" I cannot speak highly enough of the quality of the work carried out. The team arrived every morning on time and explained the work recorded that day. The whole team leaded by George were highly effici...."   more
 
About Us


We pride ourselves in being able to offer many areas of work, which have allowed us to build a positive reputation and loyal customer base. We are able to take on a variety of projects from small single jobs to much more complex contracts.

Johnston and Graham provide plumbing, kitchen and bathroom fitting, special need wetroom facilities, including from care & repair, gas and general building services around the West of Scotland and immediate Ayrshire areas. As reactive and planned contractors we pride ourselves on the provision of all domestic and commercial building and plumbing services. We carry out a range of home improvement and general building services for both commercial clients and homeowners. Trades that include plumbing, carpentry, roofing, tiling, plastering and all aspects of internal and external decorations are available at your request.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 94%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
bathroom 4
beautiful 2
class 4
clean 2
courteous 2
delighted 2
efficient 4
excellent 3
extremely 4
fantastic 2
finish 2
finished 2
friendly 2
George 2
good 3
Graham 3
help 2
helpful 7
highly 3
Johnston 4
man 2
nice 2
night 2
pleased 3
polite 2
professional 4
quality 2
quick 2
received 2
recommend 6
recommended 3
reliable 2
result 2
service 5
showroom 2
standard 4
sure 2
team 3
tidy 5
toilet 2
tradesmen 2
transformation 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Jun 2019
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had eight doors delivered old bathroom taken out including 2 x layer's of tiles removed from walls. Floor stripped out. New bathroom fitted including new wet wall panels, flooring ceiling, towel rail and mirror.
 

"Right from our initial consultation. The alteration received was first class with attention to detail given. The showroom was function Mr. Johnston was very helpful in letting us get the bathroom of our dreams within our budget. Also beautiful new doors fitted. The job was done when we were on holiday and completed on time. We couldn't believe the transformation in our bathroom, how beautiful it was and how tidy things were left. As we are looking for a new kitchen floor next. We will be calling in this team. "
 
 
 
 
Team:
Johnston Graham
 
 
 


Review 13 Dec 2018
Recommended by customer in KA6
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New end suite
 
Cost: £5380

"Very good workers left things tidy where there no time done a very good job"
 
 
 
 
Team:
Grant Charlie
 
 
   Business Reply:

Thank you for your reference - I am glad you are pleased with the works
Charlie
 


Review 17 Sep 2018
Recommended by customer in KA10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and fit new shower tray, flooring wall panels, shower screen, fan, shower seat.
 

"We only discovered problems after recently moving into property company helpful in organising work to suit, My husband has health problems. Their advise initially and as changed needed on discovery of underlying problems both helpful and reassuring, because of health problems we moved out of property. "
 
 
 
 
Team:
George
 
 
 


Review 20 Aug 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom and taking out bath and replacing with walk in shower.
 
Cost: £8169

"I cannot speak highly enough of the quality of the work carried out. The team arrived every morning on time and explained the work recorded that day. The whole team leaded by George were highly efficient, polite, and extremely professional."
 
 
 
 
 
 


Review 10 Aug 2018
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had our bathroom completely revamped, back to a shell. We had all work carried out including, moving toilet, taking out bath, new pipe work, installing new corner shower, vanity units wall to wall, flooring and walls done with wall boarding, installation of new wall style radiator.

"The tradesmen were first class, minimal mess and I am delighted with the result. The showroom is well worth a visit as everything on display works so you see what you can get, itís amazing. I would highly recommend this company to anyone, many thanks for the transformation.

From choosing my bathroom help was at hand and only a phone call away. Very efficient and hard working tradesmen. I am so happy with the end result and give the company ten out of ten."
 
 
Team:
Sorry canít remember all names
 
 
 


Review 1 Dec 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of WC and WHB,vanity units, cupboards, drawers, new LED lights, ladder radiator, new floor.
 
Cost: £3912

"Thrilled to bits with the new bathroom. Workforce very clean and tidy and finished to a very high standard. "
 
 
 
 
Team:
George Pete Charles
 
 
 


Review 30 Oct 2017
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Tap repair on sink.
 
Cost: £80

"Prompt response. Courtesy and efficiency 100%"
 
 
 
 
 
 


Review 17 Jul 2017
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full replacement and refurbishment of Jack and Jill bathroom.
 
Cost: £8000

"Work done as specified.
Extremely tidy and punctual. "
 
 
 
 
 
 


Review 14 Jul 2017
Recommended by customer in KA7
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full bathroom refit.
Plumbing
Electrical
Fixtures/fittings.
 
Cost: £12000

"First class service from all involved.

Would definitely recommend or use again.

From start to finish was kept informed and involved fully in the process. "
 
 
 
 
 
 


Review 11 Jul 2017
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60

"The staff person was professional and knew what they were doing. They completed a very good job. "
 
 
 
 
 
 


Review 7 Jul 2017
Recommended by customer in KA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service boiler.
 
Cost: £40
 
 
 
 


Review 4 Jul 2017
Recommended by customer in KA26
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted kitchen and bathroom. Gas central heating and a tank cupboard into a second toilet.
 
Cost: £24000

"Nothing was any problem to them.
The main man "George" was always nice and cheery."
 
 
 
 
 
 


Review 19 May 2017
Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler services.
 
Cost: £60
 
 
Team:
Charlie
 
 
 


Review 5 May 2017
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60
 
 
 
 


Review 24 Apr 2017
Recommended by customer in KA18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet-room installation.
 
Cost: £4980

"Absolute perfection, would recommend to anyone no matter how particular they are 11 out of 10. "
 
 
 
 
Team:
George Peter Charles John
 
 
 


Review 18 Apr 2017
Not Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 2/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of gas boiler and also trying to fix a strong 'humming' noise that came from the boiler intermittently but often when first turned on ie when the central heating came on or the hot water tap was turned on.
 
Cost: £90

"1 The 'engineer' was sullen and surly he barely spoke.
2 We have had him in the house before he was just the same this time.
3 The boiler may have been serviced but the noise was not fixed.
4 We had to call out the 'Baxi' maintenance man.
5 He found the service had not been properly carried out and said the noise was due to a build up of electrolytes ??? in the system. I should get a cleanser, 'Fernox' or 'Sentinel' injected into the system.
6 There was a broken part in the boiler which he replaced but the engineer should have done that during the service but had failed to do that. The broken part was the igniter?

Consequently we paid 3 different firms to do this one job because we had a different company."
 
 
 
 
Team:
Dk
 
 
   Business Reply:

We were very disappointed to hear that one of our customerís had provided a low review, our engineer attended the customerís home to service the boiler, he completed the service and explained that the boiler required a part to be replaced, which should be carried out by a Baxi engineer under warranty.

He then took the time to contact Baxi on the customerís behalf and explain what was required.

He knew the boiler was still under warranty as he recalled installing it himself in January 2013. This would mean that the boiler was covered by a Baxi warranty and due to our company being Baxi approved installers, this resulted in an upgrade of warranty from 2 years to 5 years, which took it to January 2018.

However, when our engineer called Baxi to inform them of the fault, they stated the boiler had only a 2 year warranty. Our engineer then contacted our office who advised Baxi the boiler was indeed under a 5 year warranty, this meant the gas valve and spark electrode were both replaced by Baxi under warranty and the customer was not charged for this repair.

I am certain that if our engineer had not carried out the service properly, Baxi would have been informed through their own engineer, as proper servicing is part of the warranty agreement.

To suggest that our engineer was ďsurly and sullenĒ yet still took the time to actually contact Baxi seems a bit odd, as he could simply have explained to the customer she needed to call Baxi.

The customer has suggested that our engineer who attended to carry out a service should have replaced the faulty parts. If he did this then it would have been at cost to the customer. Our engineer knew the boiler was still under warranty and therefore contacted Baxi on the customers behalf to attend, actually saving the customer money.
 


Review 11 Apr 2017
Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Original water tanks removed and replaced with a new boiler. Original timer removed from kitchen. New flooring in cupboard and new shelving.
 
Cost: £840

"Plumber,electrician and joiner were all efficient and courteous. They all made sure that the work was finished to a very high standard. I am very pleased with the result."
 
 
 
 
 
 


Review 27 Mar 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Alteration to bathroom to make a shower room - re-doing the whole room.
 
Cost: £5515

"I am delighted at the work carried out, I now have a beautiful room. Even the squeaky floorboards were repaired!

The men were extremely thorough and worked had for the 4 days. They tried to cause as little inconvenience as they could and made sure I had a toilet each night. They always tidied up as they went along.

I would have no hesitation in recommended them."
 
 
 
 
Team:
George Andy
 
 
   Business Reply:

Thank you very much for your glowing review. we appreciate you taking time to do so.
 


Review 10 Mar 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of shower, toilet, sink.
Installation of new bathroom.
Walls stripped and tiled. New ceiling. New flooring.
A complete renovation of the room.
 
Cost: £7112

"I cannot recommend or praise the tradesmen of Johnston and Graham highly enough. Charlie is innovative, creative and able to develop your own ideas into the most fantastic bathroom. His team of tradesmen are the most efficient, helpful and professional that I have ever come across. The work is flawless and to the highest of standards.
A fabulous job from start to finish.
Thank you "
 
 
 
 
 
 


Review 3 Mar 2017
Recommended by customer in KA11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full wet room was done beyond our expectations. My thanks.
 
Cost: £4200
 
 
Team:
George And His Team
 
 
 

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