The Key Centre Limited

Where reputations count.

73 Kilwinning Road
Irvine
Ayrshire
KA12 8SU

Locksmith

www.thekeycentre.co.uk

Email This Business

Tel 01475 673673

Listed under: Locksmiths

100% recommended Rating 9.9/100
13 reviews since 2018

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 13 reviews since 2018

Quality	10/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9.8/10
The price represents value for money

Recent Reviews

" Totally efficient, professional and competent in every aspect. Persevered to achieve what was required. Very credible. Will use again." more

" Andy arrived in a great time to access and repair my front door locking mechanism and install a new handle. Andy explained in a clear and digestible manner the issue with the lock and the improvement ...." more

" I locked myself out of my flat with the keys inside property in the door. I contacted the key centre and they were with me within 30 minutes and helped me to gain entry into my property in no time wit...." more

" Look smith seemed well versed with our request and was helpful and friendly" more

About Us
Information provided by the business
Legal Name: The Key Centre Limited.

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Reputations are not built overnight

In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative. Look for firms with a commitment to asking for feedback - good or bad - from their customers. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review. Ask the firm for their side of the story.


Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect. They are the experts and you should be able to rely on them to help you make decisions. These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing: 91%
Before starting work, did the firm explain when the work was expected to start and finish?

Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. Nobody's perfect and some customers may not be completely sure about the answer. It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you. A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.

Most Popular Words Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there? door 2 efficient 2 Excellent 3 family 2 finish 2 friendly 4 friends 2 great 3 Helpful 2 highly 2 Key 4 professional 3 promptly 2 property 2 recommend 2 recommended 3 service 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.


This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.

Customer Reviews
Sort:	1
Budget:

Review 8 Sep 2023 Recommended by customer in Ka10 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement keys for garage doors.

"Totally efficient, professional and competent in every aspect. Persevered to achieve what was required. Very credible. Will use again."

Team:
Andy did the job and Sarah on admin back up - very professional

Business Reply:

Thank you for taking the time to leave us a review, we are glad we could help and get this sorted for you.

REPORT THIS REVIEW

Review 18 Mar 2023 Recommended by customer in Ka1 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Repair on front door handle and locking mechanism.

"Andy arrived in a great time to access and repair my front door locking mechanism and install a new handle. Andy explained in a clear and digestible manner the issue with the lock and the improvement in security his repair made. He gave an estimate of the time this repair would take and was completed within this time- whilst also checking his work to a great standard. Once Andy quality-checked his repair, he ensured the area was tidied up and that I was happy with the work done. I am very happy with the standard of work Andy provided, and his friendly and warm demeanor. I have recommended the key center to my friends and family and will keep Andy and the Key center in mind for the future."

Team:
Andy Speirs

Business Reply:

Hi Cara, thank you so much for the great review, we really appreciate you taking the time to leave it.

REPORT THIS REVIEW

Review 25 Feb 2021 Recommended by customer in KA8 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To help access entry to my property

"I locked myself out of my flat with the keys inside property in the door. I contacted the key centre and they were with me within 30 minutes and helped me to gain entry into my property in no time with
no hassle at all. The service that was provided was excellent and I cant thank them enough."

Team:
Sorry due to the panic I was in I can't remember the guys name

Business Reply:

Thank you for taking the time to submit your review, it is very much appreciated.

REPORT THIS REVIEW

Review 12 Feb 2020 Recommended by customer in KA10 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Entry door look and floors $ 340
Door lock flat $ 108

"Look smith seemed well versed with our request and was helpful and friendly"

Business Reply:

Thank you very much for your review.

REPORT THIS REVIEW

Review 27 Jan 2020 Recommended by customer in KA7 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement of B.S Sash lock

Team:
Andy

REPORT THIS REVIEW

Review 13 Mar 2019 Recommended by customer in KA7 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New Barrel in outside
Double glazed door

"First class service from start to finish. I would recommend The Key Service LTD to friends and family"

Business Reply:

Thank you for taking the time to submit your review, it is very much appreciated.

REPORT THIS REVIEW

Review 10 Aug 2018 Recommended by customer in KA8 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Replace handles.

"Very delighted with work. "

Team:
Sarah Andrew

Business Reply:

Thank you for taking the time to send in your review it is very appreciated, Sarah.

REPORT THIS REVIEW

Review 10 Aug 2018 Recommended by customer in KA7 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"1) A great company.
2) No problems at all.
3) We use anytime we required such service.
Great !"

Team:
Sarah Andrew

Business Reply:

Thank you so much for the wonderful review, it was a pleasure doing work for you. Sarah

REPORT THIS REVIEW

Review 10 May 2018 Recommended by customer in KA10 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Removing broken lock and fitting new one on outside door.

"The work was completed promptly and efficiently.
Advice was given on hour to maintain a set of patio doors in the property.
Helpful, friendly service.
Thoroughly recommended."

Team:
Sarah Speirs

Business Reply:

We very much appreciate you taking the time to send in a reveiw, thank you, Sarah.

REPORT THIS REVIEW

Review 4 May 2018 Recommended by customer in KA13 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Open and replace euro cylinder to rear patio door.

"Excellent service from start to finish. The professional website attracted me initially and this was then followed by a very polite telephone conversation and immediate response from the Locksmith Sarah. I was seen that same day and received a brilliant service, highly recommended company. "

Team:
Sarah

Business Reply:

Thank you so much for your review, it is very much appreciated, Sarah

REPORT THIS REVIEW

Review 4 Apr 2018 Recommended by customer in HS7 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement lock fitted

"Excellent service, very professional would highly recommend to anyone. All work was carried out with expertise and promptly with no mess. Many thanks."

Team:
Sarah

Business Reply:

Thanks for taken the time to review us.

REPORT THIS REVIEW

Review 4 Apr 2018 Recommended by customer in KA13 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Customer Review

New gear in front door.

"Phoned day before and came next day.
Couldn't complain, Good service.
Nice lady done job.
Would phone them again if needed."

Team:
Sarah

Business Reply:

Thank you for your review, much appreciated.

REPORT THIS REVIEW

Review 2 Apr 2018 Recommended by customer in KA10 business The Key Centre Limited https://www.referenceline.com/locksmith-in-irvine-thekeycentrelimited-80499

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Replacement Locks fitted to insurance spec. We have always had an extremely efficient and prompt service whenever using The Key Centre. Wouldn't hesitate to recommend these guys.

"Fast, friendly & efficient service! What more can you ask for."

Team:
Andy & Sarah

Business Reply:

Thanks so much for your kind comments.

REPORT THIS REVIEW

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