The Key Centre Limited

73 Kilwinning Road
Irvine
Ayrshire
KA12 8SU

Locksmith

Listed under:  Locksmiths
100% recommended   Rating 10/10
8 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 8 reviews since 2018
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First class service from start to finish. I would recommend The Key Service LTD to friends and family"   more
 
" 1) A great company. 2) No problems at all. 3) We use anytime we required such service. Great !"   more
 
" Very delighted with work. "   more
 
" The work was completed promptly and efficiently. Advice was given on hour to maintain a set of patio doors in the property. Helpful, friendly service. Thoroughly recommended."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 83%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
finish 2
friendly 2
Great 2
highly 2
professional 2
promptly 2
recommend 2
recommended 2
service 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Mar 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Barrel in outside
Double glazed door
 
Cost: £83

"First class service from start to finish. I would recommend The Key Service LTD to friends and family"
 
 
 
 
 
 


Review 10 Aug 2018
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace handles.
 

"Very delighted with work. "
 
 
 
 
Team:
Sarah Andrew
 
 
   Business Reply:

Thank you for taking the time to send in your review it is very appreciated, Sarah.
 


Review 10 Aug 2018
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"1) A great company.
2) No problems at all.
3) We use anytime we required such service.
Great !"
 
 
 
 
Team:
Sarah Andrew
 
 
   Business Reply:

Thank you so much for the wonderful review, it was a pleasure doing work for you. Sarah
 


Review 10 May 2018
Recommended by customer in KA10
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing broken lock and fitting new one on outside door.
 
Cost: £108

"The work was completed promptly and efficiently.
Advice was given on hour to maintain a set of patio doors in the property.
Helpful, friendly service.
Thoroughly recommended."
 
 
 
 
Team:
Sarah Speirs
 
 
   Business Reply:

We very much appreciate you taking the time to send in a reveiw, thank you, Sarah.
 


Review 4 May 2018
Recommended by customer in KA13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Open and replace euro cylinder to rear patio door.
 
Cost: £94

"Excellent service from start to finish. The professional website attracted me initially and this was then followed by a very polite telephone conversation and immediate response from the Locksmith Sarah. I was seen that same day and received a brilliant service, highly recommended company. "
 
 
 
 
Team:
Sarah
 
 
   Business Reply:

Thank you so much for your review, it is very much appreciated, Sarah
 


Review 4 Apr 2018
Recommended by customer in HS7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement lock fitted

"Excellent service, very professional would highly recommend to anyone. All work was carried out with expertise and promptly with no mess. Many thanks."
 
 
Team:
Sarah
 
 
   Business Reply:

Thanks for taken the time to review us.
 


Review 4 Apr 2018
Recommended by customer in KA13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New gear in front door.
 

"Phoned day before and came next day.
Couldn't complain, Good service.
Nice lady done job.
Would phone them again if needed."
 
 
 
 
Team:
Sarah
 
 
   Business Reply:

Thank you for your review, much appreciated.
 


Review 2 Apr 2018
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Locks fitted to insurance spec. We have always had an extremely efficient and prompt service whenever using The Key Centre. Wouldn't hesitate to recommend these guys.
 
Cost: £120
 

"Fast, friendly & efficient service! What more can you ask for."
 
 
Team:
Andy & Sarah
 
 
   Business Reply:

Thanks so much for your kind comments.
 

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