Tayside Aerial Services

Kismul Cottage, Kingennie Broughty Ferry
Dundee
Angus
DD5 3NZ

Aerials & Satellites

Listed under:  TV Aerial & Satellite Installation
98% recommended   Rating 9.6/10
136 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 136 reviews since 2007
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed
 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy
 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional
 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Were very pleasant and did the work. Ceran and Tidy Kenny and his partner were very good. Seems a nice company. Family run. Came quick. Tayside chemical service ltd. Kismul cottage Drumstichy Rd K...."   more
 
" I got 20% discount as O.A.P. Very clean and tidy work and very manerable and helpful. "   more
 
" Ideal and satisfactory. To be recommended. Very happy with the service fitted within the hour. Very friendly, chatty staff who kept mother in law informed during the works. Retuned TV before leaving t...."   more
 
" Both the guys were excellent. No bother with them at all very good so obliging definitely get them again. Best guys I have ever met. Excellent service."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 82%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 80%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 90%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 77%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
Advice 3
advised 4
Aerial 9
Aerials 3
agreed 3
Arrived 9
Best 4
called 3
checked 3
clean 6
competent 6
courteous 5
definitely 4
efficient 15
efficiently 8
engineers 3
Excellent 21
explain 3
explained 7
explanation 3
Family 6
friendly 21
friends 5
getting 3
good 14
Grant 3
Great 3
guys 5
happy 13
help 3
helpful 23
highly 3
installation 4
Jim 3
Kenny 7
pleasant 9
pleased 7
polite 7
professional 15
quick 7
quickly 7
recommend 16
Satisfied 6
service 28
services 6
Tayside 10
thought 6
Tidy 17
TV 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jul 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install T.V
Came back and fitted a new tube at the side of the TV
TV is Mitchell and Brown.
 
Cost: £450

"Were very pleasant and did the work. Ceran and Tidy Kenny and his partner were very good. Seems a nice company. Family run. Came quick.
Tayside chemical service ltd.
Kismul cottage
Drumstichy Rd
Kingennie.
By Deendee DD5 3NZ
01382 350880
"
 
 
 
 
Team:
Kenny Family
 
 
 

Review 29 Jun 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tidy up existing cables hook them on to a new 4 way masthead amplifier hooked to existing aerial and tuned in TV
 
Cost: £108

"I got 20% discount as O.A.P.
Very clean and tidy work and very manerable and helpful. "
 
 
 
 
 
 

Review 2 Jun 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix aerial.
 
 
 
 
 

Review 29 Apr 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

Review 28 Mar 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No signal to TV, so they replaced the aerial with a new one for freeview and added 4G too. Attended to look and completed at the time.
 
Cost: £222

"Ideal and satisfactory. To be recommended. Very happy with the service fitted within the hour. Very friendly, chatty staff who kept mother in law informed during the works. Retuned TV before leaving to show that it was working A1 service. Thanks"
 
 
 
 
Team:
Kenn7
 
 
 

Review 25 Mar 2019
Recommended by customer in DD4
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dealt with virgin on our behalf. Every thing was sorted out for us.
 

"Both the guys were excellent. No bother with them at all very good so obliging definitely get them again. Best guys I have ever met.
Excellent service."
 
 
 
 
 
 

Review 7 Mar 2019
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove old bracket and fit larger one. Realign aerial and retune TV.
 
Cost: £96

"Job well done"
 
 
 
 
Team:
David Mcgregor
 
 
 

Review 7 Mar 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new aerial and cable also fixed many things that needed adjusting to get better reception.
 
Cost: £186

"The men could not have been more helpful. They sent new backwards to help with our TV"
 
 
 
 
 
 

Review 5 Mar 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Retune 2 x TV's for new channels.
 
Cost: £54
 
 
Team:
Kenny
 
 
 

Review 5 Mar 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wiring up and fitting sat system T.V in kitchen with freesat box.
Installing hotspot system to facilitate T.V and wifi coverage throughout house.
 
Cost: £828

"Happy to recommend this firm. After completion, came back to explain freesat system details. "
 
 
 
 
 
 

Review 5 Mar 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The living room TV needed retuned due to not auto tuning itself.
 
Cost: £54

"I was very satisfied with Kenny's help in fixing my TV. Happy with cost as well. I will use this company again. "
 
 
 
 
Team:
Kevin Kenny
 
 
 

Review 4 Mar 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair Sat cables on Humax box
Reprogram settings
 
Cost: £45

"Used this firm frequently over 10 years. I trust them and always professional and friendly"
 
 
 
 
 
 

Review 4 Mar 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-tuning Humax free view box
 
Cost: £54
 
 
 
 

Review 25 Feb 2019
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
install TV aerial in loft for use of TV in bathroom
 
Cost: £192

"Very happy with the work done, No complaints."
 
 
 
 
 
 

Review 21 Feb 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing a damaged TV aerial on chimney and at back of house.
 
Cost: £84

"Reliable and prompt service. Advice given re repairs to chimney. "
 
 
 
 
 
 

Review 2 Dec 2018
Recommended by customer in KY16
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check aerial situation on 2 x TVs.
Supply and fit new aerial.
Supply and fit new booster.
 
Cost: £192

"All completed as agreed. "
 
 
 
 
 
 

Review 3 Apr 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fit new TV aerial(exterior) and cables.
 
Cost: £195

"Very efficient and polite and helpful."
 
 
 
 
 
 

Review 10 Dec 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplying and installing a dish , a humax box, and getting my Tv working; and showing me how to make it work. Hi

"Absolutely delighted with the Tv installer. Was punctual, courteous and friendly, and neatly dressed Spent a lot of extra time and patience showing me how the system worked (I'm elderly,have a poor memory and completely unfamiliar with UK television systems) for which he did not charge me. If only all tradesmen were of such a high calibre. On a scale of 1 to 10 he ranks at least 1
"
 
 
Team:
Can't remember his name but was the owner of the business.
 
 
 

Review 9 Oct 2017
No Recommendation by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply & Install New length of flex from socket to T.V Set
 
Cost: £60

"I thought the cost was rather high considering they were not here very long.
As trusted traders I thought pensioners would have had a discount!"
 
 
 
 
Team:
Kenny Liam
 
 
 

Review 31 Aug 2017
No Recommendation by customer in DD5
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 3/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 3/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New aerial to roof to service small TV in kitchen
 
Cost: £204

"Man very pleasant called when appointment but it was raining said may be need to drill through walls to replace wire from roof to TV.

Told me worse case scenario would be £180 and vat which I thought expensive. However agreed.

In event not necessary to drill through wall.
Still charged 180 and vat. for less than 2 hours work!! "
 
 
 
 
Team:
Kenny Liam
 
 
 
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