Bute Bathrooms

Unit 2, Greenlaw Business Park
Castle Douglas
Dumfries and Galloway
DG7 2LH

Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers
100% recommended   Rating 10/10
24 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 24 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very good. Helpful, confident and kept me informed. Came back to explain heating controls to me. "   more
 
" In total job took 4 days - delighted with results. I couldn't hesitate to recommend this company to anyone. Bathroom is beautiful."   more
 
" Excellent workmanship No fault at all."   more
 
" From start to Finish they were excellent. I change my mind on things and the position I wanted them. it was no trouble for them, they listened to what I wanted. I needed some grab rails incorporated w...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
amazing 2
Bathroom 3
Bathrooms 3
best 2
Bute 4
clean 4
Colin 3
delighted 3
design 2
efficient 3
Excellent 9
Finish 2
finished 2
friends 2
good 6
happy 2
installation 3
Lesley 2
Leslie 2
materials 2
pleasant 2
professional 4
quality 4
quote 2
recommend 4
recommended 3
recommending 2
Service 2
shower 2
Tidy 3
total 2
trouble 2
workmanship 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 May 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete refit of bathroom to convert to disabled wet room incl: underfloor heating, tiles, boarding, shower, toilets, hand basin, grab handles.
 
Cost: £7321

"Very good. Helpful, confident and kept me informed. Came back to explain heating controls to me. "
 
 
 
 
Team:
Colin Davie
 
 
 


Review 1 Apr 2019
Recommended by customer in DG6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Completely renovate bathroom stripped and replaced including new floorboards and ceiling.
 

"In total job took 4 days - delighted with results. I couldn't hesitate to recommend this company to anyone. Bathroom is beautiful."
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New toilet and washhand basin, splash back.
 
Cost: £817

"Excellent workmanship
No fault at all."
 
 
 
 
Team:
Colin David
 
 
 


Review 7 Mar 2019
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom suite large walk in shower
 

"From start to Finish they were excellent. I change my mind on things and the position I wanted them. it was no trouble for them, they listened to what I wanted. I needed some grab rails incorporated which they did but in a way that it was noticeable. They gave some advice which was very good very professional. "
 
 
 
 
 
 


Review 26 Feb 2019
Recommended by customer in DG5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new en-suite and to upgrade bathroom.
 

"Team explained available option and their advantages/disadvantage gave a detailed quote. Began work on time, kept the area clean and tidy and disposed of all rubbish.
They followed up to ensure we were happy with the Job."
 
 
 
 
Team:
Colin Bosworth Lesley Baird
 
 
 


Review 2 Jan 2019
Recommended by customer in KA6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To renovate shower room completely. Strip - Removing wall tiles and floor tiles, toilet basin, Shower replacing with new. Also new flooring and doors in passage.
 
Cost: £6576

"Very professional job. Using good materials and well finished.
The work was completed quickly. Golin and Davy were very pleasant during their time completing the work. Also a very big thanks to Lesley who did an amazing job helping me to choose materials. "
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in DG5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete strip out of existing bathroom. Replacement of floor, shower, bathroom suite and decorating.
 
Cost: £5000

"Lesley was brilliant with the design work and suggesting alternatives. Colin was fantastic workman who solved all problems that arose. "
 
 
 
 
Team:
Colin Lesley
 
 
 


Review 7 Aug 2018
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window replacement 3 units - UPVC Triple glazed.
 
Cost: £1800

"A clean efficient job. The advertising slogan for "Everest" - is 'fit the best'-fit Everest. The quality and installation of the windows fitted by Bute superseded the Everest claim - I speak from personal experience!"
 
 
 
 
 
 


Review 22 May 2018
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip out all fittings from bathroom before fuel installation of new equipment.
 

"The above details apply to our former home and our new residence which consists of main bathroom/en-suit and toilet, all of which were done to our total satisfaction.
On occasion, small additional work was done without incurring extra costs."
 
 
 
 
Team:
Lesley Colin
 
 
 


Review 25 Apr 2018
Recommended by customer in KA13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove old shower and shower unit and replace with new boarding, shower unit and valve, shower tray and trim, new shower door. The price also included new floorings.
Price included all removal of old shower and was taken away.
 
Cost: £2450

"This is the second time I have used Bute Bathrooms.
Colin and Leslie are very professional and listen to what you have to say and follow through with what you are looking for. The work is of a very high standard and though I was present throughout the installation I have in the past through work commitments, have left Colin with a key to complete the work and happy to do so. Full trust to get on with job at hand. No hesitation in recommending."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good quality work.
10/10."
 
 
 
 
 
 


Review 9 Apr 2018
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove bath. Install gas shower and repair floor.
 

"Have used this firm before and recommended it to family and friends. Once again a great job. They do not disappoint.
The quality and materials and the finish they do plus the quality of workmanship is excellent. Will continue to recommend. "
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in PA20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whole bathroom upped out and shower, toilet, wash hand basin, ceiling floor, tiles, everything.
 

"Absolutely the best. Everything was perfect I couldn't have asked for any better. Delighted with the quality the workmanship the lot."
 
 
 
 
 
 


Review 4 Apr 2018
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace basin in bathroom.
 
Cost: £405

"Made a very good job.
Tidy and clean."
 
 
 
 
 
 


Review 4 Apr 2018
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit a new shower unit.
Remove old shower and flooring.
 
Cost: £2170

"Very professional job.
Nothing was too much trouble for this duo.
Very clean and tidy, floor covering everywhere.
Removed all the old shower.
Excellent."
 
 
 
 
Team:
Barbara Alan Murray
 
 
 


Review 3 Apr 2018
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new kitchen and other new kitchen equipment.
Also repair toilet floor damaged by damp.
 
Cost: £1670

"Work completed under quote price and on time.
Excellent job, excellent advice and outcome.
Best of 3 quotes.
Colnis work in all trades is very impressive.
So the job was completed in plenty of time."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DG7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom re-fit, included stripping out and taking floor up and bringing plaster ceiling and walls down.
 

"Nice to work with. Came up with clever space saving ideas."
 
 
 
 
 
 


Review 18 Dec 2017
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bathrooms renovated and one small toilet modernized.
 
Cost: £10000

"Bute Bathroom did an excellent job as can be seen as I used them 3 times. Leslie in the office was excellent at letting me know where and what time the men were coming. She was most efficient. Colin who did the work was also excellent, willing and obliging in all ways. I recommended them to several friends. "
 
 
 
 
Team:
Leslie Colin
 
 
 


Review 28 Nov 2017
Recommended by customer in DG7
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full bathroom fit.
 

"I was delighted with the end result. The work was completed in an efficient manner. Within the agreed time frames. "
 
 
 
 
Team:
Lesley Colin
 
 
 


Review 24 Nov 2017
Recommended by customer in DG7
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Take out the bathroom and replace it with new ones.Toilet,Bath,Shower wash basin.Tile the floor. Put on two wall panels and a mirror.
 

"Done the work in only 2 days.Made a good job and cleaned up after him, having replaced the whole bathroom. Was pleasant and polite well pleased with the work. Would recommend him to anyone."
 
 
 
 
 
 

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