Bute Bathrooms

Where reputations count.

Unit 2, Greenlaw Business Park
Castle Douglas
Dumfries and Galloway
DG7 2LH

Bathrooms

Email This Business

Tel 01556 503466
Mobile 07901 755425

Listed under: Bathrooms / Bathroom Fitters / Bathroom Installers

100% recommended Rating 9.9/100
38 reviews since 2017

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 38 reviews since 2017

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.8/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" We were visited promptly after our first enquiry and the bathroom was measured and assessed. We were given good advice on layout and materials and a quotation was prepared within a few days. There was...." more

" From start to finish the service i recieved from Colin and Lesley was fantastic. Excellent workmanship and i would definitely recommend them." more

" Excellent communication from start to finish. Great workmanship a pleasure to do business with." more

" Colin is a highly skilled professional, trustworthy, reliable and friendly. He maintains very high standards of workmanship and most importantly, he is the one who does the work. Maureen and dau...." more

About Us
Information provided by the business
Legal Name: Lesley Baird.

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Review 28 Sep 2021 Recommended by customer in DG71 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Complete refit of bathroom including new window, ceiling, tiling and lighting as well as replacement of shower/basin/ WC etc.

Cost: £8000

"We were visited promptly after our first enquiry and the bathroom was measured and assessed. We were given good advice on layout and materials and a quotation was prepared within a few days. There was a short delay to the start of the project due to supply problems but we were kept informed at all times.The work was carried out very efficiently and to an extremely high standard. We are very pleased with the end result."

Team:
Colin and David

REPORT THIS REVIEW

Review 10 Jun 2021 Recommended by customer in DG5 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Complete overhaul of my bathroom

Cost: £6100

"From start to finish the service i recieved from Colin and Lesley was fantastic. Excellent workmanship and i would definitely recommend them."

Team:
Colin & Lesley

REPORT THIS REVIEW

Review 12 May 2021 Recommended by customer in DG7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

New bathroom

Cost: £4100

"Excellent communication from start to finish. Great workmanship a pleasure to do business with."

REPORT THIS REVIEW

Review 14 Dec 2020 Recommended by customer in DG2 My Age: 70 + I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Convert existing downstairs bathroom into a shower room.

June 2020

Cost: £8500

"Colin is a highly skilled professional, trustworthy, reliable and friendly.

He maintains very high standards of workmanship and most importantly, he is the one who does the work.

Maureen and daughter Linda (Johnstone), Dumfries☺"

Team:
Lesley Colin Davey

REPORT THIS REVIEW

Review 10 Dec 2020 Recommended by customer in WA8 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bathroom refurbishment

Cost: £4600

"Excellent work place clean and tidy

Definitely recommend."

REPORT THIS REVIEW

Review 11 Nov 2020 Recommended by customer in DG7 My Age: 70 + My level of experience of similar services: Beginner I have known this business: 1 - 5 years business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Walk in shower to replace bath.

"Very good communication from start to finish. Good advice as to what would suit best advice on grab rails, shower seal etc.

Very quick and tidy work and did other small jobs outwith the quotation."

Team:
Colin

REPORT THIS REVIEW

Review 26 Feb 2020 Recommended by customer in DG5 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace shower and extend to larger one. Replace Sink, toilet and cupboards

"Found the work to be carried out efficiently and to a very high standard.
We where kept informed throughout.
The house was left clean and tidy. Would highly recommend "

REPORT THIS REVIEW

Review 6 Feb 2020 Recommended by customer in DG7 My Age: 60 - 69 I'm: Male I have known this business: 1 - 5 years business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To remove old bath and fit a new shower unit and splash boards.

"Delighted with unit and workmanship. Plenty of room for a client to sit in for support when the client gets older and finds he can't stand for any length at time.
All pipework was boxed in an added bonus.
A good team.
Thanks again. "

REPORT THIS REVIEW

Review 3 Jan 2020 Recommended by customer in DG7 business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Work was carried out by Bute bathrooms Castle Douglas installing new shower sink toilet and flooring.

"I cannot praise Bute bathrooms highly enough. They installed a shower for a gentleman I support and the service was excellent, from the quote to carrying out the work, the service was first class. They kept in touch and nothing was a bother."

REPORT THIS REVIEW

Review 19 Dec 2019 Recommended by customer in DG7 My Age: 70 + I'm: Female My level of experience of similar services: Above Average I have known this business: 5 - 10 years business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitting all new bathroom, and removing old bathroom fittings.

"One of the best companies I have dealt with in 35 years. From approaching the company for price and guidance the whole operation took four weeks. The help I received from Leslie and Colin was first class ,nothing any bother from removing old equipment to advice on where to place new fittings . I came home to tidy hall and bathroom every evening even down to the hoovering as I left Colin and Davie to get on with it when I was out at work..3days later I was pleasantly surprised when Colin came back to make sure everything was working properly. I have no hesitation in recommending this company to anybody ,I can only say pleasant , trustworthy and considerate to describe all the team and very many thanks for a job well done"

Team:
Leslie, Coliin

REPORT THIS REVIEW

Review 29 Nov 2019 Recommended by customer in DG7 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I have known this business: Under 1 year business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Complete bathroom refurbishment.
Shower/Bath/Suite removed ceiling/Cupboard.
Replaced with walk in shower new toilet with basin and cupboard radiator tiled walls and floor and under floor heating, ceiling and lighting.

Cost: £8815

"Very helpful from 1st visit explained and offered advice on products available.
Good quality work major refurbished of old bedroom finished room looks amazing
Extra work done without any problems
Helpful and informative throughout job.
Great team work. "

Team:
Davy Lesley Colin

REPORT THIS REVIEW

Review 25 Nov 2019 Recommended by customer in DG5 My Age: 60 - 69 My level of experience of similar services: Experienced I haven't used this business before business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

1 bathroom using existing tiling. Replacement of all sanitary ware.

1 En-suite shower room complete re-modelling.

"Would definitely recommend Colin and Lesley to anyone very conscientious. Helpful and worked very hard. Unphased by any issues that cropped up. Always left clean and tidy. Felt very comfortable in their company at all times. "

REPORT THIS REVIEW

Review 21 Aug 2019 Recommended by customer in DG7 My Age: 60 - 69 My level of experience of similar services: Average I have known this business: Under 1 year business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	7/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Stripped out and combined former bathroom on suite and cupboard and installed luxury bathroom with walk-in shower reconfigured and renovated bedrooms and hallway, refitting door and frames, radiators and building in cupboards.

"The team overcome many difficulties during the project resulting from querey DIY. Nothing was to much trouble, colum and Lerley gave us good advise and the end product was just what we wanted.
A really good job done. "

Team:
Colin Lesley Davie

REPORT THIS REVIEW

Review 29 Jul 2019 Recommended by customer in DG7 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fully fitted bathroom.

"Over the moon with all acspects of the work hard worker very friendly helpful. Explained what he was doing and what came next. Trust worthy. Very cheery chappie. Will call him for any kind of work in my home. "

REPORT THIS REVIEW

Review 13 May 2019 Recommended by customer in DG7 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	8/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Complete refit of bathroom to convert to disabled wet room incl: underfloor heating, tiles, boarding, shower, toilets, hand basin, grab handles.

Cost: £7321

"Very good. Helpful, confident and kept me informed. Came back to explain heating controls to me. "

Team:
Colin Davie

REPORT THIS REVIEW

Review 1 Apr 2019 Recommended by customer in DG6 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Completely renovate bathroom stripped and replaced including new floorboards and ceiling.

"In total job took 4 days - delighted with results. I couldn't hesitate to recommend this company to anyone. Bathroom is beautiful."

REPORT THIS REVIEW

Review 18 Mar 2019 Recommended by customer in DG6 My Age: 70 + I'm: Female My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New toilet and washhand basin, splash back.

Cost: £817

"Excellent workmanship
No fault at all."

Team:
Colin David

REPORT THIS REVIEW

Review 7 Mar 2019 Recommended by customer in DG5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New bathroom suite large walk in shower

"From start to Finish they were excellent. I change my mind on things and the position I wanted them. it was no trouble for them, they listened to what I wanted. I needed some grab rails incorporated which they did but in a way that it was noticeable. They gave some advice which was very good very professional. "

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Review 26 Feb 2019 Recommended by customer in DG5 My Age: 70 + I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fit new en-suite and to upgrade bathroom.

"Team explained available option and their advantages/disadvantage gave a detailed quote. Began work on time, kept the area clean and tidy and disposed of all rubbish.
They followed up to ensure we were happy with the Job."

Team:
Colin Bosworth Lesley Baird

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Review 2 Jan 2019 Recommended by customer in KA6 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: Under 1 year business Bute Bathrooms https://www.referenceline.com/bathrooms-in-castledouglas-butebathrooms-79638

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To renovate shower room completely. Strip - Removing wall tiles and floor tiles, toilet basin, Shower replacing with new. Also new flooring and doors in passage.

Cost: £6576

"Very professional job. Using good materials and well finished.
The work was completed quickly. Golin and Davy were very pleasant during their time completing the work. Also a very big thanks to Lesley who did an amazing job helping me to choose materials. "

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