M & M Bathrooms & Kitchens

152 Arbroath Road
Dundee

DD4 7PY

Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers
99% recommended   Rating 9.7/10
234 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 234 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Excellent service from all at M & M Bathrooms & Kitchens. Always willing to help and give advice. The team of installers from SR facilities were also exceptional - They obviously take great pride in...."   more
 
" Stuart and Kev were great. Very polite, tidy always on time. Got good advise i.e shower. Melissa on show room was very attentive and patient as I changed my mind a few times. "   more
 
" I am extremely delighted with the bathroom. M and M were very helpful and the team that fitted bathroom were hardworking, courteous, knowledgeable and tidy. I would recommend M and M bathrooms to anyo...."   more
 
" Good job Well done"   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 17
arrived 10
bathroom 35
Bathrooms 20
class 13
clean 11
definitely 11
Delighted 31
design 21
detail 10
efficient 17
excellent 62
explained 10
extremely 13
finish 26
finished 21
Fitter 11
friendly 32
Gina 23
good 29
Great 32
happy 27
hard 13
helpful 48
highly 29
informed 10
installation 20
kitchen 10
Peter 12
pleasant 11
pleased 29
Professional 41
project 12
quality 13
recommend 49
recommending 12
result 15
satisfied 11
service 43
shower 13
showroom 19
standard 34
superb 10
team 34
Thanks 11
tidy 31
Tim 19
workmanship 16
workmen 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 12 Jun 2019
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and install new bathroom including knocking down wall, partition and close off boiler. Install new furniture in W.C
 
Cost: £8550

"Excellent service from all at M & M Bathrooms & Kitchens. Always willing to help and give advice.
The team of installers from SR facilities were also exceptional - They obviously take great pride in their work which is shown in the quality of the finished project. Thanks to Stuart, Kenny and Kev - Great installation team. "
 
 
 
 
Team:
Stuart Kenny Kev
 
 
 

Review 15 May 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete new en-suite. (units toilet sink shower) new wet wall (Nauna) and new shower, shower tray and floor. In main bathroom new shower cubicle, units toilets and sink web wall (Nauna) and floor.
 

"Stuart and Kev were great. Very polite, tidy always on time. Got good advise i.e shower.
Melissa on show room was very attentive and patient as I changed my mind a few times. "
 
 
 
 
Team:
Stuart Kev
 
 
 

Review 1 May 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove bath, tiles, toilet, sink and floor.
Fit shower, units, toilet, sink and floor and roof.
 
Cost: £9000

"I am extremely delighted with the bathroom. M and M were very helpful and the team that fitted bathroom were hardworking, courteous, knowledgeable and tidy. I would recommend M and M bathrooms to anyone. "
 
 
 
 
Team:
Stewart
 
 
 

Review 29 Apr 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom
 
Cost: £4732

"Good job
Well done"
 
 
 
 
 
 

Review 1 Apr 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall cupboard made into cloakroom
 
Cost: £3358

"I love the work that has been done to create a downstairs toilet. The workmanship is 1st class and nothing was too much trouble for Stuart & Kevin. They tidied up every night and all rubbish has been removed. As I've said 1st class job one happy customer."
 
 
 
 
Team:
Stuart Levin Scott
 
 
 

Review 25 Mar 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing bath, installing walk in shower unit, lining shower area with "Wet wall" panels after removing existing tiles. Retiling areas adjacent to shower cubical plus new ceiling coving on new wall section.
 
Cost: £2279

"Very happy with the work carried out in our bathroom. Peter is an excellent trades man. We can thoroughly recommend this company."
 
 
 
 
Team:
Peter Melissa
 
 
 

Review 11 Mar 2019
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom fittings replaced, new flooring, mirror, cupboard.
 
Cost: £5000

"Work was done quickly, cheerfully and well."
 
 
 
 
Team:
Kevin Kenny
 
 
 

Review 6 Mar 2019
Recommended by customer in DD6
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete refurbishment of bathroom and upgrade on ensuite shower.
 
Cost: £8972

"I can only praise M and M bathrooms for all aspects of the work, from planning to completion. The space was not an easy one and numerous visits were made. The bathroom fitters themselves were fast, efficient, tidy and a pleasure to have in the house. "
 
 
 
 
Team:
Garry
 
 
 

Review 5 Mar 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of main bathroom and en-suite showroom.
 
Cost: £11400

"This is a company which works as a team, from initial enquiry through to post installation inspection. "
 
 
 
 
 
 

Review 15 Feb 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom replacement
 
Cost: £6600

"Staff were helpful and friendly
Fitter was helpful and explained everything."
 
 
 
 
 
 

Review 15 Feb 2019
Recommended by customer in DD7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen
 
Cost: £9000

"Very good service, 2 door handles missing but came 2 days later and staff fitted them.
Very happy"
 
 
 
 
 
 

Review 7 Jan 2019
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Converted 2 cupboards into shower room
 

"M and M did a fabulous job we were also impressed with SSJ installations who fitted it we got the best price and design. "
 
 
 
 
 
 

Review 3 Jan 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Revised bathroom layout. Remove all fixtures and fittings reposition shower, Whb and WC. Supply and fit wall cladding, flooring, ceiling and tiles, shower unit Whb, WC and units
 

"Professional approach from beginning to end. Help, advice and support with design, very easy to adjust and include items. TJS installer, absolute pleasure to watch a craftsman at work. Conscientious approach to each task. Finished to a high standard. Likes Ten. Can't recommend him highly enough, a true craftsman."
 
 
 
 
 
 

Review 18 Dec 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of kitchen
1) Remove old kitchen
2) supply & fit new kitchen.
 
Cost: £14000

"Andrew and Rebecca designed the kitchen and they were great.

Gareth Jones with his team of joiners, Plumber, electricians and gas engineer were outstanding and Brilliant top tradesmen who were professional, top class at their trade and supplied and fitted our new kitchen. We are over the moon with the workmanship by all the tradesmen, could not of asked for a better team a superb job."
 
 
 
 
Team:
Andrew Gareth
 
 
 

Review 2 Dec 2018
Recommended by customer in PH2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bath room complete over hall to showeroom.
 
Cost: £4000

"All work carried out to a very high standard. All staff great no push for sale would recommend them and give a reference to any person looking to use them. "
 
 
 
 
 
 

Review 27 Nov 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom refurbishment. Take our bath, fit shower and cubicle, new toilet, sink, towel rail, wet walling, flooring, ceiling panel and lighting.
 
Cost: £5679

"Excellent !
Would definitely recommend. Every single member of staff efficient, helpful and friendly. Professional installation team. Everything just perfect!."
 
 
 
 
 
 

Review 20 Nov 2018
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
. New Shower
. Bush Board
. Bathroom furniture installed
. New toilet
. New floor tiles.
 
Cost: £7042

"M & M Bathrooms gave a personal service from the start.
From design to installation Peter -was always prompt -professional - Hardworking and very skilled in plumbing and joinery work.
He was always methodical and tidy in his work."
 
 
 
 
 
 

Review 28 Oct 2018
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom refurbished.
 
Cost: £5947

"Total satisfied. "
 
 
 
 
 
 

Review 24 Oct 2018
Recommended by customer in DD11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom renovation.
 
Cost: £6000

"Would highly recommend M & M Bathrooms. Our rep was Mel who couldn't do enough for us, she was very helpful helping us choose things.
Tim Smith from TJS plumbing did the work to a very high standard. Went above and beyond our expectation. Very happy with our new bathroom. "
 
 
 
 
Team:
Mel Tim
 
 
 

Review 24 Oct 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove existing bath, shower, whb, toilet, radiator, extractor fan, flooring coving and skirting boards.
Install new flooring, ceiling, lights, bath, shower, whb and units, toilet, radiator, extractor fan, wet wall x 3 walls, plaster with wall, LED mirror. New electric switch board.
 
Cost: £8049

"Excellent service from start to finish:
Andrew'w initial survey to measure up and advise on what we could change in the bathroom.
Gary's advise in the showroom when it came to choosing the suite, shower, flooring etc
Peter installed everything in 6 days. Was punctual every day and kept us informed on progress each day.
Very impressed with customer service at all stages of the installation of our new bathroom."
 
 
 
 
Team:
Peter Andrew Gary
 
 
 
Back to top

» 10 9 8 7 6 5 4 3 2 1