M & M Bathrooms & Kitchens

152 Arbroath Road
Dundee

DD4 7PY

Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers
99% recommended   Rating 9.7/10
242 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 242 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Excellent service from showroom to installation done on time and in budget. Like to mention Tim Smith of TJS plumbing who did a brilliant job fitting our bathroom. Would highly recommend M and M to an...."   more
 
" Very good service overall with good communication between sales showroom and the workman. "   more
 
" We were happy with the refit from start to finish. Rebecca was helpful when working with us on design and the final result was excellent. Peter our fitter did an amazing job resulting in a high qualit...."   more
 
" Excellent service from start to finish. A perfect one-stop shop. Could not have been more professional. Very highly recommended. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 17
arrived 10
bathroom 38
bathrooms 21
class 13
Clean 11
definitely 11
delighted 32
design 23
detail 10
efficient 17
excellent 65
explained 10
extremely 13
finish 29
finished 24
fitter 13
friendly 33
Gina 23
good 30
great 33
happy 29
hard 14
helpful 51
highly 32
informed 10
installation 21
kitchen 11
Peter 13
pleasant 11
pleased 31
Polite 10
professional 42
project 12
quality 14
recommend 51
recommending 12
result 17
satisfied 11
service 47
shower 14
showroom 21
Smith 10
standard 34
superb 10
team 34
tidy 31
Tim 20
workmanship 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Sep 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom removal and refurbishment.
 
Cost: £6150

"Excellent service from showroom to installation done on time and in budget. Like to mention Tim Smith of TJS plumbing who did a brilliant job fitting our bathroom. Would highly recommend M and M to anyone thinking about a bathroom or kitchen. "
 
 
 
 
 
 

Review 12 Sep 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £826

"Very good service overall with good communication between sales showroom and the workman. "
 
 
 
 
Team:
Tim
 
 
 

Review 9 Sep 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Family bathroom and master ensuite bathroom removed and replaced full room with tiling, bathroom furniture, floor and lighting and fittings.
 
Cost: £10980

"We were happy with the refit from start to finish. Rebecca was helpful when working with us on design and the final result was excellent. Peter our fitter did an amazing job resulting in a high quality finish. The complete package for both bathrooms was at a reasonable cost built with no skimping on quality. The finished bathrooms look amazing. A big thank you"
 
 
 
 
Team:
Rebecca Anndrew Peter
 
 
 

Review 27 Aug 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom re-fit.
 

"Excellent service from start to finish. A perfect one-stop shop. Could not have been more professional. Very highly recommended. "
 
 
 
 
 
 

Review 27 Aug 2019
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New shower room fitted.
 

"Staff in shop were very helpful. Fitters made a lovely job of the shower room. Very happy with the end results. "
 
 
 
 
Team:
Kevin Sean
 
 
 

Review 19 Jul 2019
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refitted bathroom.
 
Cost: £6034

"Was very pleased with the service especially with the fitter he worked really well. "
 
 
 
 
 
 

Review 15 Jul 2019
Recommended by customer in DC3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom.
 
Cost: £5339

"From start to finish big thanks to Greg who helped me choose and design bathroom and gave me the quote to which I was delighted big thanks. The 2 Kev's and Stuart all done a great job very polite always on time and cleaned up every night before leaving. The job was finished at the date quoted. Would highly recommend. Bathroom absolutely gorgeous. Thanks for all your hard work thanks again guys. "
 
 
 
 
Team:
Stuart Kevin
 
 
 

Review 15 Jul 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom refurbishment.
 
Cost: £5911

"Very pleased with the finished result.
Polite friendly and helpful staff.
Second time I have used this company and would no hesitate to do so again. "
 
 
 
 
 
 

Review 12 Jun 2019
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and install new bathroom including knocking down wall, partition and close off boiler. Install new furniture in W.C
 
Cost: £8550

"Excellent service from all at M & M Bathrooms & Kitchens. Always willing to help and give advice.
The team of installers from SR facilities were also exceptional - They obviously take great pride in their work which is shown in the quality of the finished project. Thanks to Stuart, Kenny and Kev - Great installation team. "
 
 
 
 
Team:
Stuart Kenny Kev
 
 
 

Review 15 May 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete new en-suite. (units toilet sink shower) new wet wall (Nauna) and new shower, shower tray and floor. In main bathroom new shower cubicle, units toilets and sink web wall (Nauna) and floor.
 

"Stuart and Kev were great. Very polite, tidy always on time. Got good advise i.e shower.
Melissa on show room was very attentive and patient as I changed my mind a few times. "
 
 
 
 
Team:
Stuart Kev
 
 
 

Review 1 May 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove bath, tiles, toilet, sink and floor.
Fit shower, units, toilet, sink and floor and roof.
 
Cost: £9000

"I am extremely delighted with the bathroom. M and M were very helpful and the team that fitted bathroom were hardworking, courteous, knowledgeable and tidy. I would recommend M and M bathrooms to anyone. "
 
 
 
 
Team:
Stewart
 
 
 

Review 29 Apr 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom
 
Cost: £4732

"Good job
Well done"
 
 
 
 
 
 

Review 1 Apr 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall cupboard made into cloakroom
 
Cost: £3358

"I love the work that has been done to create a downstairs toilet. The workmanship is 1st class and nothing was too much trouble for Stuart & Kevin. They tidied up every night and all rubbish has been removed. As I've said 1st class job one happy customer."
 
 
 
 
Team:
Stuart Levin Scott
 
 
 

Review 25 Mar 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing bath, installing walk in shower unit, lining shower area with "Wet wall" panels after removing existing tiles. Retiling areas adjacent to shower cubical plus new ceiling coving on new wall section.
 
Cost: £2279

"Very happy with the work carried out in our bathroom. Peter is an excellent trades man. We can thoroughly recommend this company."
 
 
 
 
Team:
Peter Melissa
 
 
 

Review 11 Mar 2019
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom fittings replaced, new flooring, mirror, cupboard.
 
Cost: £5000

"Work was done quickly, cheerfully and well."
 
 
 
 
Team:
Kevin Kenny
 
 
 

Review 6 Mar 2019
Recommended by customer in DD6
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete refurbishment of bathroom and upgrade on ensuite shower.
 
Cost: £8972

"I can only praise M and M bathrooms for all aspects of the work, from planning to completion. The space was not an easy one and numerous visits were made. The bathroom fitters themselves were fast, efficient, tidy and a pleasure to have in the house. "
 
 
 
 
Team:
Garry
 
 
 

Review 5 Mar 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of main bathroom and en-suite showroom.
 
Cost: £11400

"This is a company which works as a team, from initial enquiry through to post installation inspection. "
 
 
 
 
 
 

Review 15 Feb 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom replacement
 
Cost: £6600

"Staff were helpful and friendly
Fitter was helpful and explained everything."
 
 
 
 
 
 

Review 15 Feb 2019
Recommended by customer in DD7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen
 
Cost: £9000

"Very good service, 2 door handles missing but came 2 days later and staff fitted them.
Very happy"
 
 
 
 
 
 

Review 7 Jan 2019
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Converted 2 cupboards into shower room
 

"M and M did a fabulous job we were also impressed with SSJ installations who fitted it we got the best price and design. "
 
 
 
 
 
 
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