Silver Lining for Families

6 Clattowoods Terrace
Dundee

DD3 9SG

Befriending

Listed under:  Befriending
100% recommended   Rating Silver Lining for Families 10/100
9 reviews since 2025
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 9 reviews since 2025
 
 
 
Safe 10/10 Safe Rating 10.0
I feel that I am in safe hands

 
Caring 10/10 Caring Rating 10.0
I am treated with kindness, compassion, dignity and respect

 
Responsive 10/10 Responsive Rating 10.0
The service is organised to meet my needs

 
Effective 10/10 Effective Rating 10.0
The support improves the quality of my life

 
Value 9.9/10 Value Rating 9.9
The service offers value for money

 
 
 
Recent Reviews 
 
" My dad used to go to Mcmanus galleries every day for his lunch. Due to buses being stopped in Mill of Mains and his frailty he has not been able to go for some time. Silver lining means he can get ba...."   more
 
" My mother in law goes in the afternoon for walks visits to museums garden centres coffee shops and the local beach with a member of Silver Lining for families. She enjoys these outings greatly as the ...."   more
 
" I'm writing this on behalf of my sister. I have completed the form with Stella over the phone and the comments above were her verbatim answer to the questions. Angela"   more
 
" All the staff who come see me and in the office are great. I have no issues or complaints. Always on and go out of their way. Always on time. Really friendly and helpful."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Listen: 100%
I can rely on this service because they listen and understand my particular needs
 
Choices: 100%
I can rely on this service because they explain my choices of support and any fees I must pay
 
Available: 100%
I can rely on this service because they are available at the times agreed
 
Independent: 100%
I can rely on this service because they encourage me to live as independently as possible
 
Decisions: 100%
I can rely on this service because they help me make decisions when I need support
 
Questions: 100%
I can rely on this service because they answer my questions and respond to any concerns or complaint
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

behalf 4
dad 2
dementia 2
family 2
father 2
friendly 4
helpful 2
law 2
lining 3
McManus 2
mother 2
really 2
service 5
Silver 4
support 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Dec 2025
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Silver Lining pick up my dad on Wednesday morning and take him to Mcmanus Galleries for lunch and then take him home. Cost varies depending on what dad has in the case.
 

"My dad used to go to Mcmanus galleries every day for his lunch. Due to buses being stopped in Mill of Mains and his frailty he has not been able to go for some time. Silver lining means he can get back to visiting McManus and enjoy getting out of the house. The staff have been amazing, also helping with his bin collection. A wonderful service and a lifeline for my father."
 
 
 
 
Team:
Katie Ashley
 
 
 


Review 3 Dec 2025
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Twice weekly outings. Two hour duration
 

"My mother in law goes in the afternoon for walks visits to museums garden centres coffee shops and the local beach with a member of Silver Lining for families. She enjoys these outings greatly as the staff are extremely friendly and very competent. These trips really add to the quality of her daily life."
 
 
 
 
Team:
Kelly Leanne
 
 
 


Review 23 Nov 2025
Recommended by customer in G20
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Visits taking me shopping for appointments and for outings also for company. No hesitation about asking for advice or support. Support and fees were discussed with both me and my sister Angela. Support absolutely improves the quality of my life.
 

"I'm writing this on behalf of my sister. I have completed the form with Stella over the phone and the comments above were her verbatim answer to the questions. Angela"
 
 
 
 
Team:
Angela Pamela
 
 
 


Review 23 Nov 2025
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
I mainly have support with going to do my weekly shop and occasionally go to the bank. May sometimes go into town. Help with assisting appointments over the phone
 

"All the staff who come see me and in the office are great. I have no issues or complaints. Always on and go out of their way. Always on time. Really friendly and helpful."
 
 
 
 
Team:
Leanne Smith Shirley Johnston
 
 
 


Review 18 Nov 2025
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Help with shopping and cleaning laundry. Social visits include going to walking group, going out for coffee and cake and just spending time at home.
 

"The company has helped with being less isolated and lonely. This service has eased the burden on my family."
 
 
 
 
Team:
Mayreen Michelle
 
 
 


Review 18 Nov 2025
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Walks, dominoes help with shopping, visits to cemetery, washing machine.
 

"I have answered this on behalf of my father who Silver Lining offer a befriending service twice a week. Dad has dementia and lives at home on his own. The support has been fantastic and taken pressure off the family for a few hours a week"
 
 
 
 
 
 


Review 18 Nov 2025
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Light cleaning, shopping and socialising
 

"Filling out on behalf of my mother-in-law who used the service. Pamela"
 
 
 
 
Team:
Kelly
 
 
 


Review 14 Nov 2025
Recommended by customer in PH2
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Silver Linings help my aunt with cleaning washing shopping and other household tasks. Before her dementia prevented it, they took her out for coffee and helped her exercise.
 

"Silver Linings have provided care for my aunt who has dementia and for whom I have welfare support since around 2023. They have been reliable and flexible, changing the services they provide as my aunt's needs have changed, I would have no hesitation in recommending them to anyone who needed friendly, flexible and caring support"
 
 
 
 
 
 


Review 14 Nov 2025
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The support improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
We use this service twice a week, this is a one hour per visit The befriender sits and talks to my mother in law makes a coffee or lunch if needed this gives the family time to do her shopping etc
 

"We are very happy with the service they are providing for both Mum and us. The befrienders and office staff are both very friendly and helpful. This is being completed on behalf of my mother in law"
 
 
 
 
Team:
Moyra Hannah
 
 
 

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