Cooks Blinds & Shutters Ltd

7 Burnet Road, Sweet Briar Road Industrial Estate
Norwich
Norfolk
NR3 2BS

Blinds - Supply & Fit

Listed under:  Awnings, Blinds, Canopies, Curtains, Garage Doors, Roller Shutters, Security Shutters
93% recommended   Rating Cooks Blinds & Shutters Ltd 9.3/100
30 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 30 reviews since 2010
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From Jamie to the installation team of Jose and Jack they were a credit to their company not only in a professional manner but also in a polite and respectful attitude to the customers(ourselves) that...."   more
 
" The workmen the firm sent to do the job were polite and wanted to do a good job, however on their own admission they had little previous experience, and said they had no access to their supervisor, wh...."   more
 
" I was very happy dealing with this company from beginning to end.Very happy with the work. I recommend this company and give it 10 stars. Many thanks Viv"   more
 
" I was extremely pleased with works carried out, it was done so in a professional manner quickly and efficiently. Wonderful guys and no hassle."   more
 
 
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Customer Reviews
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Review 14 Jan 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing 2 garage doors and installing 2 roller electric doors complete with trims.
 
Cost: £2856

"From Jamie to the installation team of Jose and Jack they were a credit to their company not only in a professional manner but also in a polite and respectful attitude to the customers(ourselves) that nothing was to much trouble and kept us informed throughout from quotation to completion. We shall be a returning client in the future. "
 
 
 
 
Team:
Jose Jack
 
 
 


Review 15 Dec 2018
Not Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the work was as expected and agreed
Tidy 3/10
There was little disruption and the site was left clear and tidy
Service 1/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplying and fitting 2 x external window shutters.
 
Cost: £2045
 

"The workmen the firm sent to do the job were polite and wanted to do a good job, however on their own admission they had little previous experience, and said they had no access to their supervisor, who was not there. They left the job incomplete and with significant faults, promising to return. A few days later one of the shutters failed completely. Following a phone discussion a date was arranged for for a site visit, however nobody showed up. When I rang them later that day I was told nobody knew anything about it - we found this was to be a recurring theme when dealing with this company...
I wrote two letters of complaint, neither of which received any response; on enquiring why I was told the firm had never received them - however, I later saw one attached to a repairers file. Eventually, but months later, the work was completed properly.
I found the firm to be completely blase, and uninterested in the problems they had caused, never once apologising at a management level, or even expressing regret for the situation they had placed us in.
We kept our part of the contract, paying in full and on time, and expected Cooks to fulfil their part, however they repeatedly failed to do this or to show any interest in offering customer satisfaction.
"
 
 
 
 


Review 14 Jun 2016
Recommended by customer in CB8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Curtains and Curtails Pole,Blinds and Fly Screens

"I was very happy dealing with this company from beginning to end.Very happy with the work.

I recommend this company and give it 10 stars.

Many thanks

Viv"
 
 
 
 


Review 19 Feb 2016
Recommended by customer in NR35
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refurbish awning.
 
Cost: £1484

"I was extremely pleased with works carried out, it was done so in a professional manner quickly and efficiently. Wonderful guys and no hassle."
 
 
 
 
 
 


Review 16 Feb 2016
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new garage door.
 
Cost: £1400

"Very pleased with appearance of the door and it’s smooth operation."
 
 
 
 
 
 


Review 4 Feb 2016
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and install 1 no electrically operated Hormann promatic door operator.
 
Cost: £448080

"Very pleased with everything, very polite and efficient people."
 
 
 
 
 
 


Review 25 Jan 2016
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new roller shutter. Remove old garage door and dispose of.
 
Cost: £1290

"Excellent job, very tidy installation."
 
 
 
 
 
 


Review 19 Jul 2015
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting sunblind outside back of house.
 
Cost: £2044

"Work well done & clean."
 
 
 
 
 
 


Review 14 Mar 2015
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed comact rolling garage door. And install type 126 cassette awning.
 

"Dan and Peter carried out the work professionally and courteously. We were pleased with the products. They took the time to demonstrate how to operate the products. "
 
 
 
 
 
 


Review 11 Feb 2015
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2800
 
 
 
 


Review 19 Dec 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of 2x venetian and 2x roller blinds.
 

"Great service, thank you."
 
 
 
 
 
 


Review 19 Dec 2014
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory blinds and vertical blinds for one window in lounge.
 

"We are really impressed with the blinds, especially the conservatory ones, They were fitted quickly and efficiently. I have already recommended Cooks to someone else and wouldn’t hesitate to again. Thanks very much."
 
 
 
 
 
 


Review 4 Dec 2014
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric garage door.
 
Cost: £1020

"Very pleased with all works carried out, quality door fitted."
 
 
 
 
 
 


Review 4 Dec 2014
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roller blinds to all windows.
 
Cost: £599

"Very nice quality blinds, very tidy workmanship."
 
 
 
 
 
 


Review 6 Oct 2014
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 6 Oct 2014
Recommended by customer in IP23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shotters on landing window.
 
Cost: £388

"Product and services excellent skilled fitting & cleaned up after so no mess."
 
 
 
 
 
 


Review 6 Oct 2014
Recommended by customer in NR31
 My Age: 30 - 39 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 6 Oct 2014
Recommended by customer in NR26
 My Age: 50 - 59 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"No call to attend and complete the job. It is fortunate we were home."
 
 
 
 
 
 


Review 21 Apr 2013
Not Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair a domestic garage door electric operator.
 
Cost: £98

"The two men who came said they could not attempt the repairs as did not have the right equipment with them (as discussed). Quoted a very high price to replace with a new system. Took 2 weeks to reply to my letter of complaints after being contacted by the Norfolk Trading Standards. After further involvement with a trading standard office reduced their charge to £55."
 
 
 
 
 
 


Review 10 Oct 2011
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £300

"Reliable, efficient, prompt and pleasant."
 
 
 
 
 
 

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