Cooks Blinds & Shutters Ltd

7 Burnet Road, Sweet Briar Road Industrial Estate
Norwich
Norfolk
NR3 2BS

Blinds - Supply & Fit

Listed under:  Awnings, Blinds, Canopies, Curtains, Garage Doors, Roller Shutters, Security Shutters
93% recommended   Rating 9.3/10
30 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 30 reviews since 2010
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From Jamie to the installation team of Jose and Jack they were a credit to their company not only in a professional manner but also in a polite and respectful attitude to the customers(ourselves) that...."   more
 
" The workmen the firm sent to do the job were polite and wanted to do a good job, however on their own admission they had little previous experience, and said they had no access to their supervisor, wh...."   more
 
" I was very happy dealing with this company from beginning to end.Very happy with the work. I recommend this company and give it 10 stars. Many thanks Viv"   more
 
" I was extremely pleased with works carried out, it was done so in a professional manner quickly and efficiently. Wonderful guys and no hassle."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 93%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Blinds 5
class 2
Cooks 4
dealing 2
door 2
efficient 3
efficiently 2
Excellent 2
fitted 2
future 2
good 4
informed 2
installation 3
manner 2
months 2
pleased 7
polite 3
product 2
products 2
professional 4
quality 3
quickly 2
service 2
shutters 2
thanks 2
tidy 2
trading 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  


Review 14 Jan 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing 2 garage doors and installing 2 roller electric doors complete with trims.
 
Cost: £2856

"From Jamie to the installation team of Jose and Jack they were a credit to their company not only in a professional manner but also in a polite and respectful attitude to the customers(ourselves) that nothing was to much trouble and kept us informed throughout from quotation to completion. We shall be a returning client in the future. "
 
 
 
 
Team:
Jose Jack
 
 
 


Review 15 Dec 2018
Not Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the work was as expected and agreed
Tidy 3/10
There was little disruption and the site was left clear and tidy
Service 1/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplying and fitting 2 x external window shutters.
 
Cost: £2045
 

"The workmen the firm sent to do the job were polite and wanted to do a good job, however on their own admission they had little previous experience, and said they had no access to their supervisor, who was not there. They left the job incomplete and with significant faults, promising to return. A few days later one of the shutters failed completely. Following a phone discussion a date was arranged for for a site visit, however nobody showed up. When I rang them later that day I was told nobody knew anything about it - we found this was to be a recurring theme when dealing with this company...
I wrote two letters of complaint, neither of which received any response; on enquiring why I was told the firm had never received them - however, I later saw one attached to a repairers file. Eventually, but months later, the work was completed properly.
I found the firm to be completely blase, and uninterested in the problems they had caused, never once apologising at a management level, or even expressing regret for the situation they had placed us in.
We kept our part of the contract, paying in full and on time, and expected Cooks to fulfil their part, however they repeatedly failed to do this or to show any interest in offering customer satisfaction.
"
 
 
 
 


Review 14 Jun 2016
Recommended by customer in CB8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Curtains and Curtails Pole,Blinds and Fly Screens

"I was very happy dealing with this company from beginning to end.Very happy with the work.

I recommend this company and give it 10 stars.

Many thanks

Viv"
 
 
 
 


Review 19 Feb 2016
Recommended by customer in NR35
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refurbish awning.
 
Cost: £1484

"I was extremely pleased with works carried out, it was done so in a professional manner quickly and efficiently. Wonderful guys and no hassle."
 
 
 
 
 
 


Review 16 Feb 2016
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new garage door.
 
Cost: £1400

"Very pleased with appearance of the door and it’s smooth operation."
 
 
 
 
 
 


Review 4 Feb 2016
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and install 1 no electrically operated Hormann promatic door operator.
 
Cost: £448080

"Very pleased with everything, very polite and efficient people."
 
 
 
 
 
 


Review 25 Jan 2016
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new roller shutter. Remove old garage door and dispose of.
 
Cost: £1290

"Excellent job, very tidy installation."
 
 
 
 
 
 


Review 19 Jul 2015
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting sunblind outside back of house.
 
Cost: £2044

"Work well done & clean."
 
 
 
 
 
 


Review 14 Mar 2015
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed comact rolling garage door. And install type 126 cassette awning.
 

"Dan and Peter carried out the work professionally and courteously. We were pleased with the products. They took the time to demonstrate how to operate the products. "
 
 
 
 
 
 


Review 11 Feb 2015
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2800
 
 
 
 


Review 19 Dec 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of 2x venetian and 2x roller blinds.
 

"Great service, thank you."
 
 
 
 
 
 


Review 19 Dec 2014
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory blinds and vertical blinds for one window in lounge.
 

"We are really impressed with the blinds, especially the conservatory ones, They were fitted quickly and efficiently. I have already recommended Cooks to someone else and wouldn’t hesitate to again. Thanks very much."
 
 
 
 
 
 


Review 4 Dec 2014
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric garage door.
 
Cost: £1020

"Very pleased with all works carried out, quality door fitted."
 
 
 
 
 
 


Review 4 Dec 2014
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roller blinds to all windows.
 
Cost: £599

"Very nice quality blinds, very tidy workmanship."
 
 
 
 
 
 


Review 6 Oct 2014
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 6 Oct 2014
Recommended by customer in IP23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shotters on landing window.
 
Cost: £388

"Product and services excellent skilled fitting & cleaned up after so no mess."
 
 
 
 
 
 


Review 6 Oct 2014
Recommended by customer in NR31
 My Age: 30 - 39 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 6 Oct 2014
Recommended by customer in NR26
 My Age: 50 - 59 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"No call to attend and complete the job. It is fortunate we were home."
 
 
 
 
 
 


Review 21 Apr 2013
Not Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair a domestic garage door electric operator.
 
Cost: £98

"The two men who came said they could not attempt the repairs as did not have the right equipment with them (as discussed). Quoted a very high price to replace with a new system. Took 2 weeks to reply to my letter of complaints after being contacted by the Norfolk Trading Standards. After further involvement with a trading standard office reduced their charge to £55."
 
 
 
 
 
 


Review 10 Oct 2011
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £300

"Reliable, efficient, prompt and pleasant."
 
 
 
 
 
 

Back to top

» 2 1