Annan Cat Hotel

Battlefield
Annan
Dumfries & Galloway
DG12 6RB

Boarding Kennels

Listed under:  Boarding Cattery
100% recommended   Rating Annan Cat Hotel 9.9/100
82 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 82 reviews since 2017
 
 
 
Facilities 10/10 Facilities Rating 10.0
The facilities look and smell clean, warm and secure

 
Exercise 9.7/10 Exercise Rating 9.7
Pets have time and space for exercise and socialising

 
People 10/10 People  Rating 10.0
The people are caring, knowledgeable and helpful

 
Value 9.9/10 Value Rating 9.9
The service represents value for money

 
 
 
Recent Reviews 
 
" Nothing was a problem. Cat settled well and people friendly. Would use again"   more
 
" Very reassuring I am very pleased with the warm welcome and care of my cat. The cats are well fed and cared for. I would recommend the cat hotel in Annan it is definitely luxury for cats. I am very pr...."   more
 
" Very nice cattery run by lovely friendly people. First time we have brought Cleo here, but will definitely be using them in future."   more
 
" First class, have used them for several years with no issues."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 99%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 97%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 100%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

animal 5
animals 6
Annan 20
attention 4
best 4
business 4
care 9
cared 4
caring 7
Cat 54
cats 33
cattery 19
Clean 15
confident 5
definitely 6
drop 4
Excellent 14
facilities 6
Flexible 6
friendly 17
friends 4
gives 4
good 14
Great 6
Happy 21
Highly 6
holiday 6
holidays 4
hotel 26
leave 8
look 7
looked 12
Louise 33
lovely 6
needs 5
owner 8
owners 6
person 5
pets 5
place 5
plenty 5
recommend 14
recommended 6
run 5
service 8
settled 5
spacious 5
stay 10
warm 7
welcoming 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Sep 2021
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 8/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We wanted somewhere local, reasonably priced with quality accommodation to house our 1 year old Russian Blue for her first time
 
Cost: £36
 

"Nothing was a problem. Cat settled well and people friendly. Would use again"
 
 
 
 


Review 5 Sep 2021
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
The Annan cat hotel is the most caring and comfortable place to leave your cat. The cats have fully carpeted premises with everything they need from comfortable beds, toys and litter trays.

"Very reassuring I am very pleased with the warm welcome and care of my cat. The cats are well fed and cared for. I would recommend the cat hotel in Annan it is definitely luxury for cats. I am very protective of my cat and have no concerns leaving him at the Annan cat hotel. Excellent premises and care."
 
 
Team:
Louise
 
 
 


Review 4 Sep 2021
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
The only one available at the time, but turned out to be a good thing. Fantastic place, and will be using it again.

"Very nice cattery run by lovely friendly people. First time we have brought Cleo here, but will definitely be using them in future."
 
 
 
 


Review 25 Aug 2021
Recommended by customer in Dg12

 I'm: Male 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Looking for a safe and caring place to look after our cat when we are away.

"First class, have used them for several years with no issues."
 
 
Team:
Louise
 
 
 


Review 17 Aug 2021
Recommended by customer in dg12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
needed somewhere safe for my grumpy old Gizmo. she has stayed here before and I know she is well looked after
 
Cost: £11
 

"Louise is so caring and knows my grumpy old lady and she makes sure she is warm and comfortable and left peacefully to sleep, she is 17 and sleeping is her main hobby - apart from eating"
 
 
Team:
Louise and her husband
 
 
 


Review 9 Aug 2021
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Looking for a trusted Cat Hotel for my cats to stay whilst away
 
Cost: £9
 

"After visiting (initial viewing) and meeting the owner, I was completely at ease to arrange the boarding as I felt confident my cats would be cared for and stranded too.

Great facilities and was completely satisfied with the service received. I have since recommended to others who have in turn used the same services since and all parties completely satisfied.

Would not debate in using Allison’s services again should my girls require another stay at Battlefield Cat Hotel."
 
 
Team:
Allison
 
 
 


Review 5 Aug 2021
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for a safe and friendly place to leave my cat. Annan Cat Hotel is just that. Each pen is lovely and clean . The owner is really lovely and I knew she would look after my cat for me.

"Friendly welcome on arrival. No hurry to settle my cat in . Flexible times for collecting your pet . Easy to reach by phone . Clean and well organised. Nothing is too much trouble. I would use this cattery again."
 
 
Team:
Louise
 
 
 


Review 5 Aug 2021
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
have a 14 year old cat to kennel for 4 nights
 
Cost: £8
 

"Louise Grierson runs an excellent facility and really cares for ghe cats put in her charge. She is not fazed by administrring drugs to our cat and we would not place her anywhere else"
 
 
Team:
louise and alan
 
 
 


Review 12 Jul 2021
Recommended by customer in DG11

 I'm: Female 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for a safe, reliable and caring place for my pet cat for a week''s holiday.
 
Cost: £9
 

" I have used the Annan Cat Hotel many times before and trust Louise to look after my cat . In fact I would not trust any other business. Bruce ( my cat ) is always well looked after. They are very accommodating on drop off and collection times and have in the past kept Bruce for additional nights when travel plans have been disturbed due to bad weather and delayed flights. Louise always gives me an update on Bruce 's stay on my return.

I would not leave my cat anywhere else. I have used the Annan Cat Hotel for several years and have complete faith in the owners who are very friendly and helpful."
 
 
Team:
Louise and Alan
 
 
 


Review 7 Jul 2021
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Somewhere secure and spacious for my cats. Louise has always provided a brilliant service.
 
Cost: £8
 

"Absolutely excellent we’ll run establishment. I always take my cats to Louise.😊"
 
 
Team:
Louise and Alan
 
 
 


Review 4 Jul 2021
Recommended by customer in DG12

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
looking to leave our cat for weekend and used annan cat hotel on a regular basis
 
Cost: £24
 

"louise is very knowledgable and caring in animal welfare and I am very confident that our cat is in the best of hands and would have no problem in recommending annan cat hotel others"
 
 
Team:
Louise Grierson
 
 
 


Review 3 Jul 2021
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Looking for a cat only cattery with no kennels. Local and caring attitude towards animals.

"Lovely accommodation for my cats. Louise and Alan have a lovely caring attitude towards the animals and all their needs are accommodated. Excellent value and friendly service. Could not ask for more."
 
 
Team:
Louise and Alan
 
 
 


Review 18 Jun 2021
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Cattery near to home

"Booked online got answers back within minutes.
On the day of boarding person was there to meet and greet us ask about our cat eg is she well,what time and what food she like.then taking to the pen's double gates for safety on Hopefully no escapees.into pen clean and fresh,with plenty cat toys and clean bed but I take my own. Clean litter tray in the corner. Fresh water in stain Steel food dish
Happy cat"
 
 
Team:
Louise and Alan
 
 
 


Review 18 Oct 2020
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Boarding cattery for 2 cats. Booked on a friends recommendation
 
Cost: £16
 

"I cannot recommend Annan cattery highly enough. Our initial holiday was cancelled due to covid 19 restrictions. Louise changed our booking with no problems. Our cats were very well looked after, with plenty space, toys,beds and activity equipment. The pen was secure, clean and the whole area smelled fresh. On collection the cats were happy and contented.we were encouraged to spend as much time with the cats, before leaving them, as we wanted to, to make sure they were settled.
I will definitely use this cattery again, when we need to leave our cats, due to holidays etc.
"
 
 
Team:
Louise and Alan
 
 
 


Review 14 Oct 2020
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We wanted a cattery , not a kennels that takes cats .
 
Cost: £72
 

"We have used the cattery before and were so pleased that leo was so at ease during and after his stay . We would recommend this cattery without hesitation or qualification , it genunely is the best cattery we have ever used"
 
 
Team:
Louise and Alan
 
 
 


Review 11 Oct 2020
Recommended by customer in DG14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
People 10/10
The people are caring, knowledgeable and helpful
Value 9/10
The service represents value for money
Show All
 
 
Customer Review
 
Local, everything seemed clean, plenty of room in pens, owner friendly.

"Have used them many times, no problems, cats well looked after."
 
 
 
 


Review 6 Oct 2020
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 9/10
The people are caring, knowledgeable and helpful
Value 9/10
The service represents value for money
Show All
 
 
Customer Review
 
Somewhere local to house our pets when on holiday who was recommended by our vet.

"Right from the first phone call the service was very professional, details taken for both pets and customer in a friendly manner. Any questions were answered and acted upon promptly. Even in a difficult year such as this Louise was flexible with with booking and pick up times and provided a first class service."
 
 
Team:
Louise and Alan
 
 
 


Review 22 Sep 2020
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Local cattery
 
Cost: £150
 

"We have used the Annan Cat Hotel over a period of years and it is our first choice when going away. I am confident that my cat will be very well looked after, there is a personal approach, and I know that I will be contacted if there are any concerns. The owner remembers me and my pet and her needs. I feel that the owner and the people that work with her have a real interest in the animals they care for. My cat always looks relaxed and comfortable when I arrive to collect her and there have never been any concerns about her weight or health. Very happy."
 
 
 
 


Review 21 Sep 2020
Recommended by customer in Dg12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We were looking for a caring faculty to leave our cat whilst on holiday. A friend had used Battlehill previously and we went to see it.
 
Cost: £8
 

"Our cat is happy when she stays for her holidays. She is always well looked after. Louise and her husband are very welcoming and treat Gabby very well."
 
 
 
 


Review 19 Sep 2020
Recommended by customer in DG12

 I'm: Male 

 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Cat boarding

"The cattery we have used for over 20 years is closed, and we had to find an alternative at short notice.
Couldn't fault Annan Cat Hotel...clean, spacious, warm and safe. We will absolutely use it again, all credit to the lovely owner's for all the hard work that has gone into it, great job & thank you."
 
 
Team:
Louise & Alan
 
 
 

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