Annan Cat Hotel

Battlefield
Annan
Dumfries & Galloway
DG12 6RB

Boarding Kennels

Listed under:  Boarding Cattery
100% recommended   Rating Annan Cat Hotel 9.9/100
65 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 65 reviews since 2017
 
 
 
Facilities 9.9/10 Facilities Rating 9.9
The facilities look and smell clean, warm and secure

 
Exercise 9.7/10 Exercise Rating 9.7
Pets have time and space for exercise and socialising

 
People 10/10 People  Rating 10.0
The people are caring, knowledgeable and helpful

 
Value 9.9/10 Value Rating 9.9
The service represents value for money

 
 
 
Recent Reviews 
 
" We have used the Annan Cat Hotel over a period of years and it is our first choice when going away. I am confident that my cat will be very well looked after, there is a personal approach, and I know...."   more
 
" Our cat is happy when she stays for her holidays. She is always well looked after. Louise and her husband are very welcoming and treat Gabby very well."   more
 
" The cattery we have used for over 20 years is closed, and we had to find an alternative at short notice. Couldn't fault Annan Cat Hotel...clean, spacious, warm and safe. We will absolutely use it ag...."   more
 
" We have used Annan Cat Hotel for many years and have always received first class service. Annan Cat Hotel is conveniently located and provides excellent accommodation. Louise takes exceptionally goo...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 98%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 98%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 100%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

animal 4
animals 5
Annan 16
attention 4
business 3
care 8
caring 4
Cat 45
cats 26
cattery 15
clean 11
collect 3
confident 3
definitely 3
drop 3
excellent 10
facilities 5
flexible 4
friendly 11
friends 4
gives 3
good 14
great 5
happy 19
highly 5
holiday 5
holidays 3
Hotel 22
just 4
leave 6
look 6
looked 9
looking 3
Louise 25
lover 4
loves 4
needs 4
owner 7
owners 5
person 4
pets 4
place 4
recommend 11
recommended 5
relaxed 4
service 5
spacious 5
stay 7
warm 5
welcoming 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Sep 2020
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Local cattery
 
Cost: £150
 

"We have used the Annan Cat Hotel over a period of years and it is our first choice when going away. I am confident that my cat will be very well looked after, there is a personal approach, and I know that I will be contacted if there are any concerns. The owner remembers me and my pet and her needs. I feel that the owner and the people that work with her have a real interest in the animals they care for. My cat always looks relaxed and comfortable when I arrive to collect her and there have never been any concerns about her weight or health. Very happy."
 
 
 
 


Review 21 Sep 2020
Recommended by customer in Dg12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We were looking for a caring faculty to leave our cat whilst on holiday. A friend had used Battlehill previously and we went to see it.
 
Cost: £8
 

"Our cat is happy when she stays for her holidays. She is always well looked after. Louise and her husband are very welcoming and treat Gabby very well."
 
 
 
 


Review 19 Sep 2020
Recommended by customer in DG12

 I'm: Male 

 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Cat boarding

"The cattery we have used for over 20 years is closed, and we had to find an alternative at short notice.
Couldn't fault Annan Cat Hotel...clean, spacious, warm and safe. We will absolutely use it again, all credit to the lovely owner's for all the hard work that has gone into it, great job & thank you."
 
 
Team:
Louise & Alan
 
 
 


Review 14 Sep 2020
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We were looking for somewhere our cats could be very well looked after while we were on holiday.

"We have used Annan Cat Hotel for many years and have always received first class service. Annan Cat Hotel is conveniently located and provides excellent accommodation. Louise takes exceptionally good care of our cats and we have total peace of mind."
 
 
Team:
Louise and Alan
 
 
 


Review 30 Aug 2020
Recommended by customer in DG13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Always very happy to leave our cats at the Cat Hotel. Louise always makes such a fuss of them we feel they would rather stay there than come home with us !!. Have recommended Louise to so many friends & will continue to do so. Many thanks once again for looking after our ďHairy monstersĒ !!. Regards Dave.

"Very happy with service, will not go anywhere else now."
 
 
 
 


Review 24 Aug 2020
Recommended by customer in Dg12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 9/10
The facilities look and smell clean, warm and secure
Exercise 7/10
Pets have time and space for exercise and socialising
People 9/10
The people are caring, knowledgeable and helpful
Value 9/10
The service represents value for money
Show All
 
 
Customer Review
 
Have used the cattery since it opened it is well run an local.i know the owner and have trust in them

"I have used them since they opened and find them very friendly and they have a genuine love of animals which gives great confidence that they look after out cat when he is staying there."
 
 
 
 


Review 21 Aug 2020
Recommended by customer in DG2

 I'm: Male 

 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 8/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Clean well looked after establishment with good sized bays away fromm other animals.
 
Cost: £8
 

"Happy to leave our cat in good hands. Owner is very caring towards cats and we would recommend to anyone."
 
 
Team:
Louise
 
 
 


Review 6 Aug 2020
Recommended by customer in DG14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Secure & homely lodgings for a cat. Chosen on personal recommendation.
 
Cost: £8
 

"Excellent facilities. Each pen is spacious, very well equipped for play & sleep with views to outside. Very friendly owner and flexible with drop off & pick up times. Will definitely use again & highly recommend it to anyone."
 
 
Team:
Louise
 
 
 


Review 10 Apr 2020
Recommended by customer in CA1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Safety is my main concern, an escaped cat would be awful.

"My cat Sandy is very scared of anyone other than me but when I called to collect him he was sitting very happy and didn't even acknowledge me which proved to me that he was happy which made me happy.

As I don't have a car, he was collected for me. He was in good condition when he returned which proved he was not stressed.

Friendly and I know a genuine cat lover, has done animal welfare all her life."
 
 
Team:
Louise alan
 
 
 


Review 23 Mar 2020
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Louise is determined to look after our baby cat ... Always there for us... Our work ethics requires last minute booking and we feel that the place is indeed a hotel for our cats.. Will highly recommend Annan Cat Hotel.

"Louise is dedicated to look after our pets ...
Will recommend this hotel for anyone going on holidays as our pets will deserve the same ..
Excellent place ..."
 
 
 
 


Review 20 Mar 2020
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I have two indoor ragdoll cats. Louise was recommended by a neighbour who uses the Cat Hotel

"The girls are not good at settling away from home, however after the first day at the Annan Cat Hotel they are very happy and contented.
We have even left them there for a holiday of over 3 weeks!!
I am totally confident that they are happy and very well looked after.
I would recommend Louise to anyone who is looking for care for their cat whilst they are away. I would not leave my cats with anyone I did not trust 100%"
 
 
Team:
Louise Alan
 
 
 


Review 14 Mar 2020
Recommended by customer in DG12
 My Age: 30 - 39 
 I'm: Female 

 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Someone to look after our cat in a safe and happy environment.

"Our cat Harry is just back from another great stay at the Cat Hotel. Lovely clean and comfortable surroundings for all the cats with plenty of room. We have nothing but praise for Louise and the cat hotel and would recommend to anyone!"
 
 
Team:
Louise
 
 
 


Review 21 Feb 2020
Recommended by customer in DG12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A trustworthy person to look after my two cats while Iím on holiday or away from home.

"Louise has a good reputation around the area and is known to love her animals. Also I have a couple of friends that leave theirs cats with Louise and always speak highly.
Itís important to trust someone who is going to look after your pride and joys.

As above to be honest. One of my cats had been bullied by my ex Flatmate and she didnít trust anyone. I have left her along with her brother a couple of times with Louise and she is fine.
They are very well looked after,"
 
 
Team:
Louise
 
 
 


Review 16 Feb 2020
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A nice cozy hotel for my cat Magic, where I know she will be looked after
 
Cost: £8
 

"A good price at £8 a day.
Nice warm and cozy pen for my cat.
Louise is lovely and obviously a cat person.
I can go on holiday happy knowing she is in good hands."
 
 
Team:
Louise.
 
 
 


Review 24 Nov 2019
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Was going on holiday for 3 weeks My cats had never been in chattery before.Found Annan Cat Hotel online with excellent reviews.
 
Cost: £24
 

"I dropped in to see the accommodation and found it to be spacious and spotless.Louise had an obvious affinity for cats.She requested all the necessary information about them and informed me of the tariff.On dropping the cats off our youngest had been car sick.Louise was very kind to him and cleaned him up and calmed him down.She had also arranged heat pads for them as there was a drop in temperature.On picking them up they all appeared content and happy They have settled in at home as if theyíve never been away.Thanks to Louise.
I would have no hesitation in recommending or using the Hotel again."
 
 
Team:
Louise
 
 
 


Review 20 Sep 2019
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Our cats have stayed at Annan Cat Hotel many times and are always calm and content when they return home. We have 2 Persians which are both house cats so we wanted a homely feel to their enclosure and the reassurance of regular ''human'' interaction and company throughout their stay. Their last little holiday was for 7 nights while we were having work done to the house.
 
Cost: £112
 

"A cattery was much needed for the area where I live and Annan Cat Hotel was the answer to a lot of cat lovers problems! Clean and spacious with all the facilities required for the care and attention you want your fur babies to have while you are away."
 
 
Team:
Louise & Allan Grierson
 
 
 


Review 20 Sep 2019
Recommended by customer in CA6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Our cat is used to go for walks on the lead and Louise is looking after him so well. Itís like a Spa holiday for him.
 
Cost: £8
 

"Louise is looking after the animals as if they were her own. She loves cats and our cat is always relaxed when he has stayed there. The previous cattery he stayed in he returned home so hoarse he had no voice for a whole week. But when he is back from Louise he is happy and just wants to be cuddled."
 
 
Team:
Louise
 
 
 


Review 16 Sep 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A safe and welcoming place for our cat for our holiday times with plenty of space and personal attention to the cat
 
Cost: £8
 

"Battlefield Cattery is a peaceful, secure and welcoming home from home for a cat, with no dog kennels attached, plenty of room for each cat,and personal awareness of the characteristics of each cat they look after. We feel very lucky to have peace of mind about our cat's security and well being while we are on holiday. Our cat always seems in good condition after a stay there. Communication with the owners is easy and we can pick up or drop off the cat at any time we wish."
 
 
Team:
Louise and Alan Grierson
 
 
 


Review 12 Sep 2019
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Some one I could trust to look after my two cats. Recommendations from other people. After taking them once I had no hesitation about taking them back.

"Take your cats to Annan Cat Hotel. They will be looked after very well."
 
 
Team:
Louise and Alan.
 
 
 


Review 4 Sep 2019
Recommended by customer in DG16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I have been taking my cat here for 11 years. Louise looks after my cat, I know she is in safe hands, while I am away.
 
Cost: £80
 

"This is a very good place to take my cat.
I know she will be well cared for during her stay."
 
 
Team:
Louise and Alan
 
 
 

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