Annan Cat Hotel

Battlefield
Annan
Dumfries & Galloway
DG12 6RB

Boarding Kennels

Listed under:  Boarding Cattery
100% recommended   Rating Annan Cat Hotel 9.9/100
94 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 94 reviews since 2017
 
 
 
Facilities 10/10 Facilities Rating 10.0
The facilities look and smell clean, warm and secure

 
Exercise 9.8/10 Exercise Rating 9.8
Pets have time and space for exercise and socialising

 
People 10/10 People  Rating 10.0
The people are caring, knowledgeable and helpful

 
Value 9.9/10 Value Rating 9.9
The price represents value for money

 
 
 
Recent Reviews 
 
" I have used Louise’s service many times and I knew my cat was in good hands. Even with medical complications (due to my cat’s old age) Louise was more than happy to see my cat again and worked around ...."   more
 
" I have used the cat hotel the year before and our cat, was happy and healthy when I collected her so we knew she had been well taken care of while we were away if a bit grumpy at being left so we deci...."   more
 
" Many of the questions are N/A as I have been taking my cats here for 11 years. Louise is flexible, reliable, great at communicating and loves cats! I wouldn’t put mine anywhere else when I go on holid...."   more
 
" My cat stayed there 8 nights and seemed to enjoy her time there. The cats have a lovely cosy room of their own and also get the food that they are used to supplied by the cattery. We have booked alrea...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 99%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 97%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 99%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodation 4
animal 5
animals 7
Annan 20
attention 4
best 4
business 4
care 10
cared 5
caring 7
cat 62
cats 41
cattery 23
clean 18
confident 6
definitely 6
drop 4
excellent 16
facilities 6
flexible 7
food 6
friendly 19
friends 5
gives 4
good 16
great 9
hands 4
happy 25
highly 6
holiday 8
holidays 4
Hotel 28
just 4
leave 9
look 7
looked 16
Louise 40
lovely 8
needs 6
owner 8
owners 7
recommend 16
recommended 6
safe 6
service 10
settled 6
spacious 6
stay 12
warm 7
welcoming 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Aug 2022
Recommended by customer in Dg12

 I'm: Male 

 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for a home from home for my elderly cat whilst I went on holiday for 15 nights.
 
Cost: £130
 

"I have used Louise’s service many times and I knew my cat was in good hands. Even with medical complications (due to my cat’s old age) Louise was more than happy to see my cat again and worked around her needs."
 
 
Team:
Louise
 
 
 


Review 26 Jul 2022
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I needed to leave our cat at home while we were away on holiday.

"I have used the cat hotel the year before and our cat, was happy and healthy when I collected her so we knew she had been well taken care of while we were away if a bit grumpy at being left so we decided to book again straight away to for this year

A great facility close to home for us where we know our cat is well taken care of in a clean and safe environment wouldn't really trust anyone else now to take care of her."
 
 
 
 


Review 24 Apr 2022
Recommended by customer in DG12

 I'm: Male 

 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Reliable, clean, comfortable and safe accommodation for my 2 cats.

"Many of the questions are N/A as I have been taking my cats here for 11 years. Louise is flexible, reliable, great at communicating and loves cats! I wouldn’t put mine anywhere else when I go on holiday."
 
 
Team:
Louise
 
 
 


Review 14 Feb 2022
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for a home from home for my 10 month old cat, Battlefields fit the bill.
 
Cost: £80
 

"My cat stayed there 8 nights and seemed to enjoy her time there. The cats have a lovely cosy room of their own and also get the food that they are used to supplied by the cattery. We have booked already for our next holiday, couldn't ask for more friendly and helpful staff."
 
 
 
 


Review 30 Jan 2022
Recommended by customer in DG11

 I'm: Male 

 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were looking for a comfortable and affordable place for our cat while we were on holiday for a few days.

"Louise is delightful and shows a real interest in your pet. The area is spacious and each cat has different areas to rest in with bedding and and lots of equipment for stimulation and play. I was invited to take whatever she might need in terms of her own blanket so she had some familiarity to home and I was also able to bring some of the food she prefers, although Louise will happily accommodate in this respect. Out cat is not a friendly feline, she spends most of her time outdoors but we are happy and confident to have her stay here, as she has lots of room, places to climb and is looked after by someone who clearly has a genuine affection for the cats she she looks after."
 
 
Team:
Louise
 
 
 


Review 28 Jan 2022
Recommended by customer in DG11

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We have been using Annan Cat Hotel for a few years and find it excellent our cats have always been well looked after and no problems what so ever. Their charge is £8 per day
 
Cost: £8
 

"The owners are always helpful and spend time with the cats. The cat accommodation is very good and always kept very clean. We would recommend this cattery."
 
 
Team:
Louise and Alan
 
 
 


Review 29 Oct 2021
Recommended by customer in DG16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My cat has been going here for years

"I am happy to take my cats to this cat hotel, it's important to know that my cats are safe while I am away."
 
 
Team:
Louise and Alan
 
 
 


Review 24 Oct 2021
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Always use Louise as I know she runs an excellent cattery 😊
 
Cost: £8
 

"Excellent as always. Cats are very well looked after!"
 
 
Team:
Louise
 
 
 


Review 18 Oct 2021
Recommended by customer in DG13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Used previously

"Excellent service from Louise as always."
 
 
Team:
Louise
 
 
 


Review 17 Oct 2021
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Somewhere safe and comfortable for my cat but somewhere that I also felt comfortable leaving them.

"I have used this cattery very happily for the last 8 years, I used to have 3 cats that went here but now only have 1. Louise has different sized pens so that if you are a multiple cat household, all your cats can stay together. If like mine you didn't want all 3 together you can house them separately. I used to have 2 ( brother & sister) in 1 pen and my younger cat in another which was never an issue. The cats get fed whatever it is they eat at home and because it is a small cattery Louise has time to spend with your cat if they are like mine, a bit of a cuddle monster. I know that when I leave my cat here she is safe and well looked after whilst we are away which is the most important thing. It is also reasonably priced. I would not hesitate to recommend this cattery to my friends."
 
 
Team:
Louise
 
 
 


Review 11 Oct 2021
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Louise looks after my two cats with great care, she has an immaculate chattery and my cat reddington loves her, my little cat Emma has never been before but when I collected her she was a happy kitty.
 
Cost: £64
 

"This is a fabulous cattery with a personal touch from Louise, my cats love it here.
I dropped my cats off at Louise’s and went into the kennels to get them settled with their food and toys which was not a problem.
The kennels are clean and lovely. I picked them up and was again allowed to get them myself from the kennel.
Fantastic price and great facility
"
 
 
Team:
Louise
 
 
 


Review 3 Oct 2021
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Heard good reviews

"Louise is brilliant with your animals. They are looked after very well as if they are her own. Nothing was too much trouble. Even came earlier than expected and was no trouble. My cat who is very spoilt was very well cared for."
 
 
Team:
Louise
 
 
 


Review 11 Sep 2021
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 8/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We wanted somewhere local, reasonably priced with quality accommodation to house our 1 year old Russian Blue for her first time
 
Cost: £36
 

"Nothing was a problem. Cat settled well and people friendly. Would use again"
 
 
 
 


Review 5 Sep 2021
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The Annan cat hotel is the most caring and comfortable place to leave your cat. The cats have fully carpeted premises with everything they need from comfortable beds, toys and litter trays.

"Very reassuring I am very pleased with the warm welcome and care of my cat. The cats are well fed and cared for. I would recommend the cat hotel in Annan it is definitely luxury for cats. I am very protective of my cat and have no concerns leaving him at the Annan cat hotel. Excellent premises and care."
 
 
Team:
Louise
 
 
 


Review 4 Sep 2021
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The only one available at the time, but turned out to be a good thing. Fantastic place, and will be using it again.

"Very nice cattery run by lovely friendly people. First time we have brought Cleo here, but will definitely be using them in future."
 
 
 
 


Review 25 Aug 2021
Recommended by customer in Dg12

 I'm: Male 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Looking for a safe and caring place to look after our cat when we are away.

"First class, have used them for several years with no issues."
 
 
Team:
Louise
 
 
 


Review 17 Aug 2021
Recommended by customer in dg12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
needed somewhere safe for my grumpy old Gizmo. she has stayed here before and I know she is well looked after
 
Cost: £11
 

"Louise is so caring and knows my grumpy old lady and she makes sure she is warm and comfortable and left peacefully to sleep, she is 17 and sleeping is her main hobby - apart from eating"
 
 
Team:
Louise and her husband
 
 
 


Review 9 Aug 2021
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Looking for a trusted Cat Hotel for my cats to stay whilst away
 
Cost: £9
 

"After visiting (initial viewing) and meeting the owner, I was completely at ease to arrange the boarding as I felt confident my cats would be cared for and stranded too.

Great facilities and was completely satisfied with the service received. I have since recommended to others who have in turn used the same services since and all parties completely satisfied.

Would not debate in using Allison’s services again should my girls require another stay at Battlefield Cat Hotel."
 
 
Team:
Allison
 
 
 


Review 5 Aug 2021
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for a safe and friendly place to leave my cat. Annan Cat Hotel is just that. Each pen is lovely and clean . The owner is really lovely and I knew she would look after my cat for me.

"Friendly welcome on arrival. No hurry to settle my cat in . Flexible times for collecting your pet . Easy to reach by phone . Clean and well organised. Nothing is too much trouble. I would use this cattery again."
 
 
Team:
Louise
 
 
 


Review 5 Aug 2021
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
have a 14 year old cat to kennel for 4 nights
 
Cost: £8
 

"Louise Grierson runs an excellent facility and really cares for ghe cats put in her charge. She is not fazed by administrring drugs to our cat and we would not place her anywhere else"
 
 
Team:
louise and alan
 
 
 

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