Annan Cat Hotel

Battlefield
Annan
Dumfries & Galloway
DG12 6RB

Boarding Kennels

Listed under:  Boarding Cattery
100% recommended   Rating 9.9/10
37 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 37 reviews since 2017
 
 
 
Facilities 9.9/10 Facilities Rating 9.9
The facilities look and smell clean, warm and secure

 
Exercise 9.8/10 Exercise Rating 9.8
Pets have time and space for exercise and socialising

 
People 10/10 People  Rating 10.0
The people are caring, knowledgeable and helpful

 
Value 9.9/10 Value Rating 9.9
The service represents value for money

 
 
 
Recent Reviews 
 
" Louise Grierson runs an excellent cattery so much so that we won’t board our cat anywhere else"   more
 
" My 2 cats have just spent 10 days in luxury at Annan Cat Hotel. They were both in the same large enclosure which had plenty of room for them to play, move about and avoid each other if they wanted. Th...."   more
 
" My cat (an ex stray) has stayed with Louise several times. He is a quite a difficult fellow whose behaviour is not always the best. She has worked with him and got him on her side, and he always see...."   more
 
" My pet is a pedigree Persian and I know they can be fussy and their masses of hair shedding daily can be an issue for some people. At Annan Cat Hotel this has never been an issue. The proprietors ta...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 97%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 100%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 100%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

animal 2
Annan 7
attention 3
best 2
board 2
business 2
care 3
cares 2
caring 3
cat 18
cats 14
cattery 9
clean 6
clearly 2
equally 2
establishment 2
excellent 5
flexible 3
friendly 5
friends 2
Gives 2
good 4
happy 7
highly 3
Hotel 8
just 2
lots 2
Louise 12
lover 2
loves 3
needs 2
owner 4
owners 3
perfect 2
person 3
pet 2
pets 3
recommend 5
recommended 4
relaxed 2
run 2
runs 3
service 2
space 2
stay 3
taken 2
think 2
toys 2
treats 3
welcoming 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 May 2019
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Spotlessly clean cattery with an owner who cares
 
Cost: £8
 

"Louise Grierson runs an excellent cattery so much so that we won’t board our cat anywhere else"
 
 
Team:
Louise and Alan
 
 
 


Review 16 May 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for a reliable, caring cattery to look after my 2 cats whilst I was on holiday
 
Cost: £160
 

"My 2 cats have just spent 10 days in luxury at Annan Cat Hotel. They were both in the same large enclosure which had plenty of room for them to play, move about and avoid each other if they wanted. There are loads of beds, toys and most importantly hidey holes. Louise treats them just as well as her own cats and I wouldn't hesitate to recommend her to anyone. Their next holiday is already booked!"
 
 
Team:
Louise
 
 
 


Review 3 May 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for a very caring and friendly cat lover, whose interest and objective is to give cats a happy, caring and enjoyable experience while away fro their owners, and someone who I would implicitly trust. I felt Louise, with her husband, Alan, provided all this, along with beautifully clean accommodation where the cats seemed contented and relaxed.

"My cat (an ex stray) has stayed with Louise several times. He is a quite a difficult fellow whose behaviour is not always the best. She has worked with him and got him on her side, and he always seems happy to be left there and equally contented and relaxed when I go to collect him.
This is such a relief to me after having previously taken him to another establishment, where, on going to collect him, I found him crouched in a corner, terrified, with his bed stinking.
I'm amazed that after experiencing that, he is so settled with Louise.
To me Annan Cat Hotel can only be rated as excellent."
 
 
Team:
Louise and Alan Grierson
 
 
 


Review 26 Apr 2019
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for a local cattery near at hand and was told Annan Cat Hotel would be an excellent choice. I have known the proprietor for many years and knew that she would look after my pet to a very high standard of care.

"My pet is a pedigree Persian and I know they can be fussy and their masses of hair shedding daily can be an issue for some people. At Annan Cat Hotel this has never been an issue. The proprietors take very good care of my cat and nothing is too much trouble for them. They are flexible about hours for dropping off and picking up. The cats all receive lots of attention and petting and their quarters are always clean. I would recommend this cat hotel to anyone."
 
 
Team:
Louise Grierson
 
 
 


Review 25 Apr 2019
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A safe home for my cat whilst on holiday.
 
Cost: £8
 

"I have used this cattery for many years now and have recommended it other friends who have been equally pleased with the service provided. There have been no negative issues and the owners are very good with the boarding cats and their own various animals.




"
 
 
Team:
Louise and Alan Grierson
 
 
 


Review 23 Apr 2019
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 7/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We have used The Cat Hotel for many years and always found the facilities and service provided excellent.

"Excellent service"
 
 
Team:
Louise
 
 
 


Review 22 Apr 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A friendly, comfortable cattery so the cat could feel almost at home.
 
Cost: £8
 

"Very friendly owners, with very flexible hours of bringing in the animal. Nothing is too much trouble and the cat seems very happy staying there. It is very clean and spacious, the best we have ever come across. We go out of our way to bring the animal sometimes as I would not want to use any other cattery now."
 
 
Team:
Louse and Alan Grierson
 
 
 


Review 20 Apr 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for someone to care for my cats while I was away for a fortnight. Annan Cat Hotel was recommended to me by a friend.

"Annan Cat Hotel is such a well run, caring, and welcoming place for my cats, and Louise and Alan are very welcoming to us and our pets. I think of Louise as a friend as well as a cattery owner. We have taken our cats "to visit Louise" many times now, and will continue to do so."
 
 
Team:
Louise and Alan Grierson
 
 
 


Review 18 Apr 2019
Recommended by customer in DG12

 I'm: Male 

 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A cat Hotel

"Our cat is always delighted with her stay"
 
 
Team:
louise
 
 
 


Review 18 Apr 2019
Recommended by customer in Dg12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for my pet to be well cared for. It was recommended by a friend.
 
Cost: £8
 

"This cattery is excellent they cater for all your cats needs they do above and beyond from feeding to spoiling all their requirements are met
The attention to detail you would not get anywhere else. I would certainly recommend Annan cat hotel very highly."
 
 
Team:
Louise & Allan Grierson
 
 
 


Review 1 Jun 2018
Recommended by customer in DG13
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Cattery for care of cats while on holiday 13 nights.
Reputation by word of month.
 
Cost: £183

"Will use this cattery again and recommend to others."
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 1 Jun 2018
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Cattery that was close to home with someone who likes cats.
They came recommended.
 

"Excellent facilities.
Cat always happy and healthy when picked up.
The owner clearly likes cats."
 
 
 
 
Team:
Louise Grearson
 
 
 


Review 31 May 2018
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 9/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Clean safe environment.
 
Cost: £7
 
 
Team:
Louise Grierson
 
 
 


Review 4 May 2018
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
High quality safe place to board my cat.
 
Cost: £7

"Spotlessly clean, always fresh water and food down.
Clean litter trays. Pleasant environment, always very welcoming.
Have recommended Louise to friends and neighbors. "
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 30 Apr 2018
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Reliable and caring.
Always welcoming.
Provide an excellent essential service.
 
 
 
Team:
Louise
 
 
 


Review 25 Apr 2018
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Show All
 
 
Customer Review
 
Have known the proprietor for many years and she has a very good reputation locally.
 
Cost: £77

"Louise is a real animal lover and is thoughtful and willing to be flexible in her care arrangements for individual pets."
 
 
 
 
Team:
Louise
 
 
 


Review 23 Apr 2018
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
A happy holiday stay for our two cats for the week.
 
Cost: £103

"Our cats look forward to the change and enter their carrying box without encouragement."
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 18 Apr 2018
Recommended by customer in DG12
 My Age: 30 - 39 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Security and home away from home feel.
Louise is reliable, caring and flexible.
 

"I wouldn't use any other cattery.
My cats go 3 x per year for the last 7-8 years so she already knows these things."
 
 
 
 
Team:
Louise Grieson
 
 
 


Review 9 Apr 2018
Recommended by customer in PG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Because it gets good, reports and is always very obliging.
 

"Pets always well looked after when using it. "
 
 
 
 
Team:
Louise Grierson
 
 
 


Review 3 Apr 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Someone to care for my cat while I was away.
I have used Annan Cat Hotel before and am happy with the care they provide.
 
Cost: £35
 
 
Team:
Lou
 
 
 

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