Crinan Kennels and Cattery

Crinan Cottage, Moss Road
Dalbeattie
Dumfries & Galloway
DG5 4NW

Boarding Kennels

Listed under:  Boarding Cattery, Boarding Kennels
100% recommended   Rating 9.8/10
4 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 4 reviews since 2019
 
 
 
Facilities 9.8/10 Facilities Rating 9.8
The facilities look and smell clean, warm and secure

 
Exercise 9.8/10 Exercise Rating 9.8
Pets have time and space for exercise and socialising

 
People 9.8/10 People  Rating 9.8
The people are caring, knowledgeable and helpful

 
Value 9.8/10 Value Rating 9.8
The service represents value for money

 
 
 
Recent Reviews 
 
" Great welcome from owners - very happy to show accommodation for both animals, clear pricing and information regarding boarding and care provided. Experienced with animals well done. "   more
 
" Great cattery and we have also had one job in the kennels at a different time. Gavin and Lisa provide excellent care to our animals. "   more
 
" Archie seemed happy in the photos the owners send. He was returned to me in good condition and very clean. They were nice people and easy to talk to. "   more
 
" Great service. Photos sent of dogs when away so you can see they are happy. First time I've not been stressed leaving them. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 100%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 75%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 100%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

animals 2
care 2
Great 3
happy 3
owners 2
photos 2
accommodation 1
Archie 1
boarding 1
cattery 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 8 Jul 2019
Recommended by customer in DG6
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Looking for dog Kennels and Cattery in the same permises. Thursday - Monday morning.
 
Cost: £88

"Great welcome from owners - very happy to show accommodation for both animals, clear pricing and information regarding boarding and care provided. Experienced with animals well done. "
 
 
 
 
Team:
Gavin Brough Lisa Brough
 
 
 


Review 4 Jul 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We wanted a cattery we could trust and feel comfortable with the owners. We have used them before 10 nights.
 
Cost: £90

"Great cattery and we have also had one job in the kennels at a different time. Gavin and Lisa provide excellent care to our animals. "
 
 
 
 
Team:
Gavin Lisa Brough
 
 
 


Review 29 Jun 2019
Recommended by customer in DG7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 9/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 9/10
The people are caring, knowledgeable and helpful
Value 9/10
The service represents value for money
Show All
 
 
Customer Review
 
Someone we could trust to look after Archie and meet his needs, as he is a people dog and very loved.
 
Cost: £169

"Archie seemed happy in the photos the owners send.
He was returned to me in good condition and very clean. They were nice people and easy to talk to. "
 
 
 
 
Team:
Gavin Lisa
 
 
 


Review 26 Jun 2019
Recommended by customer in M6 5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Local and small so attention to detail. Nice people who care.
 

"Great service. Photos sent of dogs when away so you can see they are happy. First time I've not been stressed leaving them. "
 
 
 
 
Team:
Gavin Brough Lisa Brough
 
 
 

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