Damhead Kennels & Cattery

Damhead, Tinwald
Dumfries
Dumfries & Galloway
DG1 3PL

Boarding Kennels

Listed under:  Boarding Cattery, Boarding Kennels
100% recommended   Rating 10/10
1 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
 10 /10 Overall Rating 10.0/10
Based on 1 reviews since 2019
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the products or services was as expected and agreed
 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional
 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Dogs happy and healthy Viv Kat and Matt very helpful and attentive to any queries we had. Very satisfied with their service. One dog on medication - no problems what so ever Brilliant team. "   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attentive 1
Brilliant 1
Dogs 1
happy 1
healthy 1
helpful 1
Matt 1
medication 1
problems 1
queries 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 15 Nov 2019
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boarding my 4 springer spaniels over 9 days
 
Cost: £378

"Dogs happy and healthy Viv Kat and Matt very helpful and attentive to any queries we had.
Very satisfied with their service.
One dog on medication - no problems what so ever Brilliant team. "
 
 
 
 
Team:
Viv Kat Matt
 
 
 
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