|
|
|
Code of Practice
|
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
|
|
|
|
Inspection: 100%
|
|
Before Booking were you invited to see the area where your pet will be staying?
|
|
|
|
Space and Bedding: 100%
|
|
Before Booking does each pet have suitable resting space and bedding?
|
|
|
|
Run: 100%
|
|
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
|
|
|
|
Food: 100%
|
|
Before Booking were you able to bring your own pet\'s food, if required?
|
|
|
|
On Site: 100%
|
|
Before Booking are the staff on site around the clock?
|
|
|
|
Vaccinations: 100%
|
|
Before Admission, did the staff ask you for your pet\'s vaccination record?
|
|
|
|
Your contact details: 100%
|
|
Before Admission, did the staff ask you for your emergency contact details?
|
|
|
|
Vet contact details: 100%
|
|
Before Admission, did the staff ask you for your vet\'s contact details?
|
|
|
|
Diet: 100%
|
|
Before Admission, did the staff ask you for your pet\'s dietary needs?
|
|
|
|
Other: 100%
|
|
Before Admission, did the staff ask you for your pet\'s other requirements?
|
|
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
|
|
|
