S G Refurbishments Ltd

194 Banstead Road
Caterham
Surrey
CR3 5QF

Builder

Listed under:  Builders, Carpenters & Joiners / Carpentry & Joinery, Central Heating Engineers, Roofers / Roofing
0% recommended   Rating S G Refurbishments Ltd 0.1/100
1 reviews since 2024
 
Satisfaction Ratings
 
Overall Rating
 0 /10 Overall Rating 0.0/10
Based on 1 reviews since 2024
 
 
 
Quality 0/10 Quality Rating 0.0
The quality of the work was as expected and agreed
 
Tidy 0/10 Tidy Rating 0.0
There was little disruption and the site was left clear and tidy
 
Service 0/10 Service Rating 0.0
The team was friendly, helpful, considerate and professional
 
Value 0/10 Value Rating 0.0
The price represents value for money
 
 
 
Recent Reviews 
 
" Terrible experience with this company. Had them quote for water ingress to window sills and to replace some broken roof tiles only. The surveyor then informed us that we needed to reflaunch our chimne...."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 0%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 0%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 0%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Guarantee: 0%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 2 Oct 2024
Not Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 0/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
Sealing of window sills to remedy water ingress, replacing some broken roof tiles only. During the quotation process, the surveyor suggested extra work in the form of reflaunching our chimney.

"Terrible experience with this company. Had them quote for water ingress to window sills and to replace some broken roof tiles only. The surveyor then informed us that we needed to reflaunch our chimney. It looked fine from what we could see but decided to trust his advice even though this was unplanned work at additional cost.

After the work was completed, large chunks of plaster started breaking off from the chimney stack and landing on our driveway and patio. A chunk of plaster hit my daughter's shoulder one morning, just missing her head. I contacted SG and asked for the Owner/Managing Director to meet with me to discuss. Despite repeated requests, he refused to do so. He claims to have made a site visit but if he did, he did not let me know in advance. In short, the Owner of SG Refurbishments is refusing to take responsibility for negligent workmanship and claims that the plaster is disintegrating for reasons unrelated to their work. We disagree and are therefore taking legal action.

In addition, the simple task of resealing the window sills to remedy the water ingress had to be done twice due to poor workmanship and in the end, we completed the job ourselves. We would advise steering clear of this company. As mentioned, Legal action is in progress."
 
 
 
 
Back to top

1