D W Construction and Joinery Ltd

Hilltop, The Glen
Dumfries
Dumfries & Galloway
DG2 8PU

Builder

Listed under:  Builders, Builders - Extensions, Builders - New Builds, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Door Repairs, Doors, Double Glazing, Fascias, Bargeboards & Soffits, Garage Doors, Joiners, Site Management, Window Repairs, Windows / Window Fitters
100% recommended   Rating 10/10
4 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 4 reviews since 2019
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Both Dared - Derek 2 could not be happier with the work done great job all that I asked for and all the rubbish cleared away at the finish. Also many many thanks to peter for his helpf and kindness...."   more
 
" It wasn't an easy job and they made it look simple. The finish and materials used were of a very high standard and they were polite and tidy workers. I would recommend them to others."   more
 
" Good tidy job we will ask them for a quote to install a new system."   more
 
" Really happy with my new office. Its made such a difference to running my business. The guys were friendly and the quality of these work was fantastic. We will ask them to do one of the kids rooms nex...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

tidy 2
business 1
difference 1
easy 1
fantastic 1
finish 1
friendly 1
Good 1
guys 1
happy 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 15 Apr 2019
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re build damaged wall.
 
Cost: £984

"Both Dared - Derek
2 could not be happier with the work done great job all that I asked for and all the rubbish cleared away at the finish.
Also many many thanks to peter for his helpf and kindness would recommend everyone any time. "
 
 
 
 
Team:
David Broatch Derek Johnston
 
 
 


Review 11 Mar 2019
Recommended by customer in DG7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To make and fit a fitted wardrobe under the caves in a bedroom.
 
Cost: £725

"It wasn't an easy job and they made it look simple. The finish and materials used were of a very high standard and they were polite and tidy workers. I would recommend them to others."
 
 
 
 
Team:
Billy Robinson Scott King
 
 
 


Review 7 Mar 2019
Recommended by customer
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigate waste water plant
carry out remedies to pipework
 
Cost: £1980

"Good tidy job
we will ask them for a quote to install a new system."
 
 
 
 
Team:
D Johnstone D Broach
 
 
 


Review 7 Mar 2019
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Manufacture and supply and installation of new farm office.
 
Cost: £1072

"Really happy with my new office. Its made such a difference to running my business. The guys were friendly and the quality of these work was fantastic. We will ask them to do one of the kids rooms next."
 
 
 
 
Team:
Jim Scott
 
 
 

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